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workflows. It is strongly recommended that you have MCCi train your central administrators and your Agenda Clerk. A single day of training will save these administrators valuable time managing the solution. The administrator class lasts 7 hours and should have no more than 8 students in attendance. Administrators should have a solid understand of your Agenda policies and procedures. They should be at or near the decision making level in the department overseeing this project. They do not ha ve to have extensive technical experience but they should be at the power user level. A key criterion for administrators is a firm understanding of the primary goals for your Agenda project. The resource required for this service is a MCCi trainer. g. Professional Service! Package (PSP). PSP hours are included with every implementation and the majority are utilized during the Pre-installation consultation/solution development phase. For budgetary purposes, it is best to include a paekage of hours for any additional changes (customizations) that arc needed after initial acceptance testing. If you decide not to renew this package on an annual basis any additional customizations performed by MCCi would be billed out at MCCi Developer hourly rates. Annual PSP hours can be utilized for the following professional services. . Additional Training - additional training, via web conferencing, can be conducted to train new users on the use of MuniAgenda or as refresher training for existing users. On-site training can also be conducted, however PSP hours do not include travel costs for on-site visits. . Additional System Set Up Consultation - MCCi offers additional consultation that would include recommendations on best practices for adding additional departments, additional types of document etc, to your current MuniAgenda System. . Remote implementation of software updates - While the standard MSAP plan covers free updates for MuniAgenda software, implementation of those updates is sometimes overlooked. With the addition of a PSP plan, MCCi is at your service to directly assist in implementing software updates. . Annual System Review & Analysis - MCCi will access your system to review and analyze how your organization is using the MuniAgenda System, identify any potential problem areas and make recommendations for better use of the system. This analysis is designed to be implemented 6 months after the initial MuniAgenda Software installation, and would be performed annually after that date, if annual PSP hours have been renewed. This is an optional service that will be completed only if requested by the Client. . Remote Access Support - Remote Access Support allows our helpdesk staff to access your machines remotely to resolve problems faster. The use of Remote Access Support saves you both time and money by reducing the delays in resolving software issues without costly on-site visits. . Expiration & Additional Hours - MCCi's Professional Service Package is an annual package and any unused hours ",ill expire on the same date as your MuniAgenda System MSAP plan. The Client may elect to renew or purchase additional hours as needed and can be provided with an additional proposal for this upon request. 2.2. Optional Services a. Project Manll&emeDt for Onsite Rollout. You will require an experienced project manager to help roll this application out within your organization. MuniAgenda touches every major department in your organization and the rollout and deployment plan can be challenging to execute. The resource required for this service is an experienced project manager who can communicate with senior managers, department heads, board clerk and staff in a firm but friendly manner. If your project manager does not have the time to devote to the roll out of the system, MCCi offers our resources for this service as an option. b. Additional W orkflows. If our standard offering of workflows is not enough, additional workflows can be purchased. c. Developer Coune. Should the client prefer to have internal staff make further changes to their customized agenda layouts and workflows. MCCi does offer a 3 day Developer Course. 1bis course is periodically hosted on site at the MCCi Campus in Tallahassee, Florida. Although some basic programming concepts will be taught during the course, as a prerequisite, the developer should have a working knowledge of Visual Studio .Net 2003, XML and XSL T. Course materials and reference guides will be provided by MCCi as well as a certification exam. Transportation. meals and lodging are the clien!"s responsibility. Hosting. You may decide to have MCCi host your agenda solution. If you are hosting ",ith MCCi, you may bring the hosting in house at any time with relatively small effort. MCCi hosted sites include the necessary Microsoft licensing, and PDF conversion software. If the client has a need to convert files outside the standard Microsoft Office Family of products, the client must provide the appropriate licenses c-. ,~ (' 10