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<br />granicus <br /> <br />Granicus Managed Services <br /> <br />Granlcus has crafted the Managed Services program to compliment each individual <br />solution and ensure Its success, regardless of your network environment or <br />technical expertise. Implementing this program provides each client expert <br />attention and support. The Granicus Managed Services program is based on four <br />comprehensive components: storage and distribution management, proactive <br />systems management, continuous software upgrades and unlimited customer <br />advocacy . <br /> <br />Storage and Distribution Management: <br /> <br />Most organizations are drawn toward the public accessibility that streaming offers; <br />however, Granicus recognizes that many organizations are not in a position to <br />make the costly labor and network infrastructure changes necessary to provide this <br />service. Granicus resolves network concerns by hosting your data and software at <br />the Granicus MedlaCenter. <br /> <br />· Extensive Archive library. Your solution includes customized retention <br />schedules for each of your meeting bodies. Your solution also includes 200 <br />hours of storage for non-meeting related content. Regardless of the number <br />of times each meeting body convenes, or how long they convene for, your <br />twelve months of meeting-related storage is guaranteed. The 200 hours <br />dedicated to non-meeting content generally accommodates a large number of <br />internal trainings, emergency preparedness and public service <br />announcements. Options to extend your archive library beyond the standard <br />package are also available <br /> <br />· Unlimited Bandwidth. Through the hosted model, Granicus offers every <br />client unlimited bandwidth. No matter how many simultaneous requests for <br />audio/video content Granicus fulfills, bandwidth expenses remain the same. <br />Unlimited bandwidth facilitates reliable, consistent streaming, even In <br />governments and public agencies with limited IT resources. <br /> <br />Proactive Systems Management: <br /> <br />Granicus goes above and beyond traditional support models by using systems <br />management software to constantly monitor every component of your solution. Our <br />systems management software sends us immediate notification to if an error occurs. <br />Our support professionals work diligently to troubleshoot and resolve these issues <br />remotely, so you are continually running with minimal downtime. While clients are <br />responsible for maintaining their own networks, operating systems, video signal and <br />client-procured hardware, our support team will notify and collaborate with proper <br />client personnel when malfunctions are affecting the Integrity of your Granicus <br />solution. <br /> <br />80f23 <br />