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<br />I <br /> <br />. . <br /> <br />~ <br /> <br />STOCKTON MAINTENANCE GROUP, INe. <br />1975 SANSBURY WAY SUITE 116 <br />WEST PALM BEACH FL 33411 <br /> <br />1. Quality Control Plan <br /> <br />In this section SMG has provided an overview of its Quality Control Plan (QCP). Our <br />QCP describes our proposed quality control processes/procedures/practices. The <br />description addresses all aspects of quality control including: <br /> <br />. caliber of personnel <br />. line responsibility <br />. adequacy of procedures, inspection, equipment and organization <br />. capability to perform <br />. amount of work to be inspected and frequency of inspections <br />. process for acceptance, rejection, documentation and resolution of deficiencies <br />. trend analysis <br />. corrective action to identify substandard performance <br />. interface with our Clients inspectors <br /> <br />Our goal is to evidence the acceptability of our QCP by addressing the essential items in <br />sufficient detail to indicate that we have a thorough understanding and reasonable <br />approach to properly managing. Finally, SMG proposes the following as it relates to our <br />QCP: <br /> <br />I. it will become a compliance document upon contract award <br />II. it will remain in effect for the life of the contract <br />III. it will be changed/updated as-needed/required <br /> <br />a. Responsibilitv for Surveillance of Work. <br /> <br />Responsibility for daily inspection/surveillance of workmanship will rest with our Area <br />Supervisor and Project Manager. Our Quality Assurance Manager and Quality Assurance <br />Inspector will make regularly scheduled inspections to ensure the level of quality remains <br />consistent with our client's expectations. Finally, as an additional level of surveillance, <br />other corporate staff will perform random periodic on-site inspections. <br /> <br />b. Trend Analvsis <br /> <br />Trend analysis will be accomplished to identify substandard work by relying on inspection <br />results. The primary tool is visual inspections of in-progress and completed work. The <br />primary method will be evaluating/analyzing inspection results measured against objective <br />performance standards. The results will then be analyzed to identify negative/downward <br />trends in performance. <br /> <br />13 <br />