Ordinance 99-66 - Laserfiche WebLink

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of intent to disconnect to the subscriber in question. If the subscriber pays within 35 days of the due date and after notice of disconnection has been given, the franchisee shall not disconnect. After disconnection, upon payment by the subscriber in full of all proper fees or charges, including the payment of the re-connection charge, if any, the franchisee shall promptly reinstate service. (3) Nothing in this article shall be construed to prevent the franchisee from removing its property from a subscriber's premises upon the termination of service consistent with FCC rules and regulations and any other applicable law. At the subscriber's request, a franchisee shall remove all of its facilities and equipment from the subscriber's premises within 30 calendar days of the subscriber's request. Where removal is impractical, such as with buried cable or internal wiring, facilities and equipment may be disconnected and abandoned rather than removed, unless there is a written agreement stating otherwise, provided, however, that such agreement must be consistent with applicable law and FCC rules. (h) The franchisee shall intentionally interrupt service only for good cause and for the shortest time possible and where feasible shall provide 48 hours notice to the City Manager and to all subscribers. Notice to multiple dwelling units may be provided to the property manager in lieu ofto each individual unit owner. (i) The franchisee shall notify the City Manager if a service interruption affects 50 or more individual subscribers for a time period greater than four hours. (j) The franchisee shall cause all its field employees to wear a picture identification badge indicating their employment by franchisee. This badge shall be clearly visible to the public. (k) A franchisee shall develop written procedures for the investigation and resolution of all subscriber or City resident complaints, including, but not limited to, those regarding the quality of service and equipment malfunction, which procedures shall be subject to the review and approval by the City Manager. A subscriber or City resident who has not been satisfied by following the franchisee's procedures may file a written complaint with the City Manager, who will investigate the matter and, in consultation with the franchisee as appropriate, attempt to resolve the matter. A franchisee's good faith or lack thereof in attempting to resolve subscriber and resident complaints in a fair and equitable manner will be considered in connection with the franchisee's renewal application. The franchisee shall maintain a complete list of all complaints not resolved within seven (7) days of receipt and the measures taken to resolve them. This list shall be compiled in a form to be approved by the City Manager. It shall be compiled on a quarterly basis. The list for each calendar quarter shall be supplied to the City Manager no later than the 15th day following the last day of the preceding quarter. The franchisee shall also maintain a list of all written complaints received, which list will be available to the City. (1) To the extent reasonably required to monitor enforcement of this article or a franchise agreement, a franchisee shall permit the City designee to inspect and test the system's technical equipment and facilities upon reasonable notice to be less than 48 hours. Such inspection shall not Cable Ordinance -26-