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<br />Appendix "0" - Software and Technical Support <br /> <br />Separate Agreement <br /> <br />User support - terms and condition <br />Basic application support: <br />Workdays 07:30 am - 4:00 pm PT <br />Included in basic service <br /> <br />Technical support: <br /> <br />Workdays 07:30 am - 4:00 pm PT <br />Included in basic service <br /> <br />1. Support SelVlces: <br /> <br />1.1. OPT will provide technical support by telephone and email. DPT Is to be contacted by telephone at its <br />telephone number for support services or by emall at helpdesk@digitalpaytech.com. If a DPT representative <br />Is not available to take the call at the time it is made, the call will be returned. DPT's regular support hours <br />are 7:30am to 4:00pm Pacific Time Monday through Friday (exclusive of holidays). During non-business <br />hours, weekends and holidays, OPT will provide an emergency response pager service. Notification will be <br />provided to clients if these hours change. <br /> <br />1.2. DPT will use commercially reasonable efforts to respond to calls and reply to emalls and to solve problems. <br />The Customer will cooperate and work together with OPT to facilitate OPT's efforts to provide assistance and <br />to meet the guidelines set forth In Appendix D or such other guidelines as OPT and the Customer may agree <br />upon. However, OPT will not be in breach of its obligations under these Terms and Conditions or under the <br />Standard One-year Limited Warranty or the Extended TelephonejEmall Support Packages if it falls to meet <br />the guidelines set forth In Appendix 0 or such other guidelines. <br /> <br />2. Customer's OblIgatIons: <br /> <br />Each Customer who Is a Licensee will provide notice in writing (including by emall) to OPT setting forth the <br />names of the Licensee's Support Contacts, each of whom will be properly trained In the use and support of <br />the relevant Payment Station and Software. DPT is authorized and directed by the Licensee to deal with <br />such Licensee's Support Contacts. <br /> <br />2.2. When calling for technical support, the Customer will provide a detailed description of the problem and a <br />summary of the basic troubleshooting that has already been tried. <br /> <br />2.1. <br /> <br />I <br />1-. <br /> <br />2.3. The Customer and If the Customer is a Licensee, the Licensee's End-user, will be responsible for proper <br />maintenance of the relevant Payment Station in accordance with OPT's recommendations and requirements <br />forthe Payment Station and for keeping accurate and complete maintenance records forthe Payment <br />Station. <br /> <br />2.4. The Customer and if the Customer is a Licensee, the Licensee's End-user, will be responsible for ensuring <br />that the Software is installed on a computer that meets or exceed the minimum requirements outlined by <br />OPT. The Customer acknowledges that upgrades to the Software and increases in the size of databases may <br />require upgrades to the computer hardware. The Customer and If the Customer Is a Licensee, the Licensee's <br />End-user, will be responsible for any upgrades to the computer that may be required. <br /> <br />2.5. The Customer and If the Customer is a Licensee, the Licensee's End-user, will also be responsible for the <br />proper operation and maintenance of the Software In accordance with DPT's recommendations and <br />