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Ie '. I. I. Ie I I. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e . . . . . . n The insurance coverage required shall include those classifications as are listed in standard liability insurance manuals that most nearly reflect the operations of the Contractor. All insurance policies required shall be issued by companies authorized to do business under the laws of the State of Florida. Failure to maintain the insurance required shall be just grounds for suspension or termination of the contract. 2.15 COlVIPLAINTS AND DISPUTES All complaints regarding the personnel conduct of the City's Police Department in connection with tows under this RFP shall be forwarded to the Chief of Police or his designee within 3 (three) days of the alleged incident. All complaints regarding towing procedures or incidents that occurred in the City shall be forwarded to the Chief of Police or his designee within 3 (three) business days of the alleged incident. If the incident requires formal investigation, the Contractor will be notified of the complaint by certified mail. The Contractor will have five (5) business days to reply to the complaint in writing. After the investigation is completed, a memo will be prepared by the Chief of Police or his designee regarding the outcome. At his discretion, the Chief of Police may reprimand the Contractor in writing or suspend the Contractor for up to 96 hours during their towing month(s). The Chief of Police will report directly to the City Manager for suspensions of more than 96 hours, or for the removal of Contractors from the towing rotation. The Contractor agrees that any complaints received by the City concerning misconduct on the part of the Contractor, such as excessive charges, poor business practices, damage to vehicles, etc., that cannot be resolved between the Contractor and the City's Police Chief or his designee, will be referred to the Police Chiefs office for appropriate action. If the complaint is not resolved to the satisfaction of the Police Chief or the owner of the vehicle, it may be referred to the City Manager's office. 2.16 NO DISCRIMINATION In accordance with Dade County Resolution 9601, the Contractor agrees to make no discrimination because of race, color, creed, or natural origin, with respect to employment of personnel on this project, and that all persons having the experience and skill necessary to perform the work shall be afforded equal opportunity of employment for the work to be performed for this service. 2.17 INSPECTIONS The Contractor agrees that all records, equipment, personnel, office, and storage facilities will be subject to periodic inspections by properly authorized representatives of the City. 2.18 ElVIPLOYEES The Contractor agrees that all employees will be fingerprinted, photographed, subject to a background check, and issued an I.D. card by the City Contractor. The Contractor will assume the normal cost of the same. ('1 16