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Ms. Jane A. Hines, CMC May 26, 2010 Page 4 Other Services . Geographical Information Systems . Transportation Modeling . Public Involvement . Expert Testimony . ITS Planning/Oesign McMahon understands that the City will require immediate responsiveness regarding availability of personnel and the completion of tasks. We know that this is more often the case with most governmental agencies and we are committed to setting a new standard in this regard. The City will be provided the cell phone and home numbers for all McMahon personnel assigned to this project, including our Chief Financial Officer to ensure that we exceed the City's expectations. McMahon presumes that the work may be issued as individual task authorizations based on the need for professional services. We understand that the majority of these requests will likely be relatively small projects that require an expedited turnaround. As task authorizations are assigned by the client, McMahon will provide input regarding the work scope, schedule, and fee for the task. Timely completion of tasks is one of the cornerstones that McMahon has built its reputation upon. We have accomplished this by working closely with our clients to develop comprehensive scopes for work needed and in developing realistic timelines based upon these scopes. Our approach to this project for Professional Engineering Services will follow a few basic tenets to ensure the successful completion of each assignment. Special attention will be given to maintaining a proactive system of coordination and a building of our relationships with City staff that will foster a sense of teamwork between the McMahon team and the City. Specifically, McMahon will do the following: . Provide proactive project management; . Develop a comprehensive scope of work for each assignment; . Develop and meet realistic project schedules; . Assign experienced staff; . Assist the City, as required, with public involvement. Our experience with the different types of governmental agencies of varying sizes and philosophies regarding development and growth has taught us to always have the client communicate clearly there perspective for any project. The most mundane of projects can often become a political nightmare. Accordingly, we always consult clients so that they are aware of any liabilities or issues but at the same time understand what the client's needs are. This becomes a very important part of McMahon's approach to these types of contracts and has helped us develop long lasting relationships with our public sector clients.