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7.2.7 Describe the consultative tools and processes you have in place to provide the State of Florida with information and advice regarding Fuel Card Services Program performance, growth, and best practices with comparisons to industry benchmarks and standards. 7.3 IMPLEMENTATION, PROJECT MANAGEMENT & TRANSITION 7.3.1 What changes in account team structure, reporting or personnel would occur as the State of Florida moves from implementation to on-going operations? 7.3.2. Provide your performance measures for a successful implementation. 7.3.3 Describe in detail the immediate and long-term support structure you propose in connection with this Fuel Card Services Program. Include program implementation, including staffing level assigned for this purpose, length of time required to start the Program, training, and Program materials, if necessary. Include on-going support of the Fuel Card Services Program. 7.3.4 Describe your experience with customer program transitions from other Fuel Card providers. 7.4 OPERATIONS AND TECHNOLOGY 7.4.1 What technological innovations have you invested in over the last three years? How have you used these technological innovations to improve your customer's processes and to reduce their costs? 7.4.2 How have you utilized Internet capabilities to improve efficiency and quality? 7.4.3 Describe your disaster recovery plan? 7.4.4 What types of feeds can you provide customers to load into their systems? 7.4.5 Describe your fraud prevention and recovery process. Include your procedures for notifying the appropriate Eligible User Fuel Card Administrator immediately when fraud is discovered. 7.4.6 Describe your system's internal controls to identify fraudulent use of any card and the ability to provide responses with corrective actions to the appropriate Eligible User Fuel Card Administrator upon identification of such fraudulent activity. 7.5 REPORTING/MEASUREMENT AND ENHANCED DATA 7.5.1 Provide a general description of the reporting packages offered. 7.5.2 Describe your reporting capabilities around Fuel Cards. What information is included in a standard report format? In what format is this information available? Attach copies of your standard reporting. 7.5.3 Describe your ability to provide reports and keep identified data confidential. 7.5.4 Please describe any fees associated with customizing a report and the length of time required to receive a customized report. 7.5.5 Describe the various reporting options and the level of reporting detail your program offers and describe how these reports can be tailored to meet the requirements of a customer. 7.5.6 Describe your process for identifying authorized customers prior to engaging in reporting initiatives. 37