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0 Hill Air Force Base Synopsis US Air Force base streamlines its repairs pipeline, cutting its turnaround time by 85 percent through the use of IBM WebSphere Everyplace Access and IBM WebSphere Everyplace Connection Manager. Location: Ogden, Utah USA Industry: Government Focus Area: Supply Chain Management, Pervasive Computing, Wireless Customer Background Hill Air Force Base provides worldwide logistical support, repair and maintenance for military aircraft. In today's dynamic global environment, the Air Force must keep its weapon systems operating at peak efficiency. While some maintenance can be performed on -site at remote bases around the world, failed parts are shipped to Hill for repair and return. This two -way pipeline between Hill and its far -flung customers is a critical link in the aircraft repair cycle. to Business Need The rapid repair of aircraft is crucial to both Hill Air Force Base and the military community at large, since while they are awaiting parts, these multi - million dollar aircraft are grounded and entirely useless. However, Hill Air Force Base was experiencing considerable delays in its parts repairs pipeline - these delays predominately caused by a lack of communication. The base had previously been using a manual entry tracking system, which would sometimes lead to errors and subsequent delays. This was critical because one lost part could cost up to $50,000. Additionally, since the base did not have a clear view of its overall workflow, surplus parts and material had to be kept on hand, leading to increased warehousing costs. Overall, this previous system was far too inefficient, and Hill Air Force Base was seeking a new solution that would streamline its repair cycle, while reducing costs and shrinking the base inventory to a more manageable size. In addition, this new system needed to provide Air Force officers and base executives with real -time access priority e-mail messages, utilizing both existing and future technologies. Specifically, the base's goals for its new solution were the following: ■ Capturing vital logistical information on aircraft parts movement in the supply chain; ■ Improving order progress tracking; ■ Reducing mistakes from manual entry of shipping and receiving orders; Use or disclosure of data contained on this page is subject to the restriction in the 12 disclosure statement of this document.