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&ASSOCIATES Civil and Environmental Engineers FIRM PROFILE & APPROACH - CONTINUED With all of the experience gained by Chen and Associates, the most important is ensuring that the client's needs are met. Meeting Client's Needs Chen and Associates currently has on -going general civil engineering contracts with several municipalities and private utilities. Some of our recent tasks include stormwater and sanitary sewer master plans; infrastructure inventory; water and wastewater systems design; stormwater systems design; Infiltration/Inflow Analysis and Recommendations; Construction Inspection and Administration. A successful project demands a good quality assurance program. As such, Chen and Associates has developed a client based approach wherein a single point of contact is assigned to the City for all applicable work. This "client manager" is then able to become knowledgeable with the City's systems, personnel and procedures. Should the work load increase sufficiently, other Chen and Associates staff will be brought in to supplement as necessary. Due to our commitment, a large portion of the firm's workload is from returning satisfied clients. Current municipal clients include: • City of Coral Springs - City Engineer • City of Key West - Continuing Transportation Services • Village of Islamorada - General Environmental Engineering • City of Pompano Beach - Continuing Engineering Services • City of Margate CRA - Continuing Engineering Services • City of Miami Beach - Right -of -Way Improvement Project • City of North Miami Beach - CRA Master Plan Consultant • City of Dania Beach - Neighborhood Improvement Projects Consultant • City of Marathon - Roads Condition Inventory Project Chen and Associates is very familiar with the design of infrastructure improvement projects in both right -of -way and residential areas. This familiarity comes from the experience of multiple projects for various clients throughout the Tri- County Area. This experience has taught Chen and Associates many lessons. However, one lesson stands out above all others. This lesson is the importance of building a coalition between all parties concerned for the single purpose of completing a successful project. This not only includes the owner, contractor(s) and consultant(s) but also the public. At Chen and Associates we feel that the public's role is of extreme importance, for they are the only members of the coalition that will be involved in the project on a daily basis after its completion. Only by working together can every stakeholder feel that their individual experience contributed to the successful completion of the project. "Providing quality, responsive and professional service to clients, peers and the public for 20 years"