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<br />7.2.7 Describe the consultative tools and processes you have in place to provide the State of <br />Florida with information and advice regarding Fuel Card Services Program performance, <br />growth, and best practices with comparisons to industry benchmarks and standards. <br /> <br />7.3 <br />7.3.1 <br /> <br />IMPLEMENT ATlON, PROJECf MANAGEMENT & TRANSITION <br /> <br />What changes in account team structure, reporting or personnel would occur as the State <br />of Florida moves from implementation to on-going operations? <br />Provide your perfonnance measures for a successful implementation. <br />Describe in detail the innnediate and long-term support stIUCtUre you propose in <br />connection with this Fuel Card Services Program. Include program implementation, <br />including staffing level assigned for this purpose, length of time required to start the <br />Program, training, and Program materials, if necessaty. Include on-going support of the <br />Fuel Card Services Program. <br />Descnbe your experience with cuStomer program transitions from other Fuel Card <br />providers. <br /> <br />7.3.2 <br />7.3.3 <br /> <br />7.3.4 <br /> <br />7.4 <br />7.4.1 <br /> <br />OPERATIONS AND TECHNOLOGY <br /> <br />What technological innovations have you invested in over the last three years? How have <br />you used these technological innovations to improve your customer's processes and to <br />reduce their costs? <br />How have you utilized lntemet capabilities to improve efficiency and quality? <br />Describe your disaster recovery plan? <br />What types of feeds can you provide customers to load into their systems? <br />Describe your fraud prevention and recovery process. Iilclude your procedures for <br />notifying the appropriate Eligible User Fuel Card Administrator immediately when fraud <br />is discovered. <br />Describe your system's internal controls to identify fraudulent use of any card and the <br />ability to provide responses with corrective actions to the appropriate Eligible User Fuel <br />Card Administrator upon identification of such fraudulent activity. <br /> <br />7.4.2 <br />7.4.3 <br />7.4.4 <br />7.4.5 <br /> <br />7.4.6 <br /> <br />7.5 <br />7.5.1 <br />7.5.2 <br /> <br />REPORTINGIMEASUREMENT AND ENHANCED DATA <br /> <br />Provide a general description of the reporting packages offered. <br />Describe your reporting capabilities around Fuel Cards. What information is included in a <br />standard report format? In what fannat is this information available? Attach copies of <br />your standard reporting. <br />Describe your ability to provide reports and keep identified data ,?onfidential. <br />Please descn'be any fees associated with customizing' a report and the len..ath. of time <br />required to receive a customized report. <br />Describe the various reporting options and the level of reporting detail your program <br />o~ers ~ descnbe how these reports can be tailored to meet the requirements of a <br />custoIIier. . - . . <br />Describe your process for identifying authorized customers prior to engaging in reporting <br />initiatives. <br /> <br />7.5.3 <br />7.5.4 <br /> <br />7.5.5 <br /> <br />7.5.6 <br /> <br />37 <br /> <br />tr!~ -;;~~) <br />\.,~ lJ <br />