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<br />'4 <br /> <br />... <br /> <br />. <br /> <br />STOCKTON MAINTENANCE GROUP, INe. <br />1975 SANSBURY WAY SUITE 116 <br />WEST PALM BEACH FL 33411 <br /> <br />The appropriate corrective action will be determined by two items: 1.) the inspection <br />results and 2.) trend(s) identified. Depending on/considering these items, corrective <br />action will be anything from increased inspections to termination/replacement of <br />individual(s) responsible. <br /> <br />c. Corrective Action to Identifv Substandard Performance <br /> <br />In the following narrative, SMG provides a discussion of our proposed quality control: <br /> <br />~ methods <br />~ reports <br />~ resolution actions <br /> <br />d. Methods <br /> <br />SMG relies on two quality control methods. Each is discussed briefly below. <br /> <br />Surveillance/Inspections (e.g., visual) - This is the primary quality control tool/method <br />used to ensure adherence to performance standards (quality of workmanship & <br />timeliness). The two keys to the success of this tool/method are: 1.) <br />identification/establishment of objective, quantifiable/verifiable standards upon which <br />performance can be measured and 2.) varying levels (e.g., formality & frequency) of <br />inspections. <br /> <br />The identification/establishment of objective, quantifiable and verifiable standards upon <br />which performance can be measured form the baseline for determining acceptability of <br />performance. These standards also help identify trends (positive & negative) in <br />performance. <br /> <br />The varying levels (e.g., formality & frequency) of surveillance/inspections ensure <br />adherence to the established performance standards. This is ensured based on the <br />diversity and quantity of inspections (types/kinds) conducted. A few examples of the <br />types/kinds of inspections conducted include: <br /> <br />· formalized checklist-type <br />· intermediate/in-progress inspections (e.g., after performance of a particular task <br />& before beginning a new task) <br />· input-oriented - those examining the process or procedure involved in <br />performing the work <br /> <br />14 <br />