Stockton Maintenance Group SMG #1

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!.... I . ~ STOCKTON MAINTENANCE GROUP, INC. 1975 SANSBURY WAY SUITE 116 WEST PALM BEACH FL 33411 Andy Rozo, Customer Service Manager: Qualifications: Over 5 years experience in Customer Service/Management. 2006 - Present: Stockton Maintenance Group, Inc. (SMG) Customer Service Manager 2003 - 2006: BrandsMart U.S.A. (Miami) Asset Protection Supervisor Biography: Mr. Rozo joined Stockton Maintenance Group, Inc. in 2006. He brings to his current position extensive experience in investigating and resolving customer complaints to amicable results. He is responsible for maintaining a friendly, smooth relationship between SMG and our customers. He has a keen ear, instinct for listening to all customer complaints and getting them resolved in a timely, professional manner. Mr. Rozo was previously responsible for supervising a staff of 30 employees and that experience, along with his excellent customer service skills have enabled him to motivate other employees in our company to better serve our customers. Role: Mr. Rozo's role is that of Customer Service Manager to our entire client's, including The State of Florida. You will be able to call or e-mail Mr. Rozo with any of your needs or concerns regarding The State Facilities and be assured that they will be handled immediately and resolved within 24 hours. An open a line of communication will always available thru Mr. Rozo. Position descriptions/qualifications for proposed staff, e.g., Project manager, Supervisor, Project Work Crews, etc... Stockton has provided position descriptions for all key personnel below. Each description contains the duties and responsibilities of each position as well as the qualifications expected from each candidate. At this time Stockton has at least one candidate in its employ for each position, including Project Manager. 25