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<br />BANKS <br />COMMERCIAL BUILDINGS <br />~ERVICE ~ EEPERS, INC. <br /> <br />CONDOMINIUMS <br />SCHOOLS <br /> <br />Quality Janitorial Service <br />7541 N.E. Third Place / Miami, Florida 33138 <br />Dade 305-751-2261 / Broward 954-522-5668 <br /> <br />Service Keepers' Orientation and Trainin2 Pro2ram <br /> <br />1. Orientation of the company's rules and procedures: <br /> <br />a. Time procedures and paydays <br />b. Raises <br />c. Safety Rules, MSDS, OSHA compliance <br />d. Call-In-Methods/check-in methods <br />e. Working with a supervisor, if applicable <br />f. Key and building security procedures <br />g. Call-out-Methods/check-out methods <br />h. Acceptable conduct at the work site, breaks <br />1. The customer is always right philosophy <br /> <br />2. Discussion of Cleaning products and supplies <br /> <br />a. Demonstration on how to use a vacuum, clean the bag, and the importance of <br />keeping it clean. <br />b. Demonstration of how to use a backpack vacuum, edger, and vacuum <br />attachments, mop bucket and wringer, trash barrel, wet and dry mop, scratch pad <br />sponge, feather duster and dust cloth. <br />c. Demonstration of the proper use of cleaning products. Explain what each is for, <br />how to use, and proper dilution ratios and procedures. <br />d. Go over safety factors involved with using cleaning products. Explain MSDS and <br />emergency contact information sheet, and tell where they can be found in the <br />building. Explain the importance of wearing rubber gloves in the restrooms and <br />examination rooms. Let them know where the first aid kit will be kept in the <br />storage area of the supplies room at the account. <br /> <br />3. Discuss cleaning Procedures for: <br /> <br />a. Office Cleanin2 <br /> <br />1) Dusting <br />2) Trashing <br />3) Vacuuming <br />4) Carpet spotting <br />5) Edging <br />