Reso 2011-1709 - Laserfiche WebLink

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function properly due to nonnal wear and tear, provided that any such failure is not covered by insurance maintained by the Client. For one (1) year after the Purchase Date, Granicus, lnc, shall repair or replace all other Equipment, provided directly from Granicus, Inc., that fails to function properly due to normal wear and tear. provided that any such failure is not covered by insurance maintained by the Client. Granicus, Inc. shall not be responsible, however, for any such failure that is due to other causes, such as power surge. fire, flood or other casualty, accident, vandalism. misuse or abuse. alteration of the Equipment or failure of the Client to maintain a proper environment or otherwise properly care for the Equipment. (b) Graniclls. Inc. has the technology in place to continually monitor all equipment and should any malfunction appear Graniclls, Inc. shall immediately notify the Client. Granicus, Inc. shall respond to requests to repair or replace any non-functioning Equ ipment. provided directly from Gran icus. with in twenty-follr (24) hours from the time that notice is received, and the Client shall grant Granicus. Inc. or its Representative's access to the Equipment for this purpose at reasonable times. Granicus, Inc. will keep the Client informed regarding the time frame and progress of the repairs or replacemcnts. (c) Graniclls, Inc. shall offer continuous customer support to the Client and shall be dedicated to ensuring that the Client is completely satisfied with Granicus products and services. Granicus staff shall be available to the Client twenty-four (24) hours a day, three-hundred and sixty-five (365) days a year, via the customer support I ines, A II support numbers are listed at the end of this Agreement. 1.3 Pavment. (a) Upon execution of this Agrecment. Granicus shall invoice and the Client agrees to pay fifty percent (50%) of the cost of Granicus Software and Professional Services as outlined in the Proposal. attached hereto and incorporated herein as Exhibit A. (b) Upon delivery of any purchased Equipment to Client, Granicus shall invoice and the Client agrees to pay the cost of the Equipment (including shipping costs) in full. as outlined in the Proposal. (c) Upon the completion of Client Installation ancl Training, Granicus shall invoice and the Client agrees to pay the remaining fifty percent (50%) of the cost of Granicus Software and Professional Services as outlined in the Proposal. (d) Monthly billing for Managed Services shall begin upon completion of the initial Training or upon the commencement of Client use of the Granicus Solution, defined as any public streaming, document posting, podcasting, or internal streaming that is not for system testing or validation purposes, as agreed upon in the Proposal. (e) Client agrees to pay all invoices from Granicus, Inc. within thirty (30) days of receipt of invoice. The City's performance and obligation to pay costs under this Agreement is contingent upon an annual appropriation for its purposes by the City Commission. If the City disputes any charges on the invoices. it may make payments of the uncontested amount and withhold payment on the contest amounts until they are resolved by agreement between the pal1ies. CJranicus, Inc. shall send all invoices to: City of Sunny Isles Beach. Attn: Finance Department. 18070 Collins Avenue. Sunny Isles Beach, FL 33160. 2 Version 3.9.8