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Quality Assurance Plan (QAP) The Quality Assurance Plan is formal, organized system used to identify and control operational and procedural deficiencies, to ensure that timely corrective action is taken, and to ensure that inspections and actions are reported, documented, and filed properly. To ensure that the Quality Assurance Plan is effectively executed, specific responsibility is assigned to the project manager. Policy- It is our policy that performance standards be determined, achieved and maintained throughout all operational elements and that the QAP provides for the detection of actual or potential deficiencies, marginal performance, and trends or conditions which could result in unsatisfactory performance. It is also policy that this plan provides for timely and effective remedial and preventative action as the availability or objective evidence of inspections during the contract. Procedures-The basis for checking the level of the quality of performance is a two-fold quality inspection system comprised of the consistent use of inspection checklists throughout the project, and a centralized program for conducting quality assessments in accordance with this contract, Implementation- The plan will be implemented by the performance of both scheduled and unannounced inspections of all functional area, procedures, equipment and crossing areas. Furthermore, the plan is to be implemented by providing assistance, advice, and authoritative guidance by the project manager and supervisory personnel. Detailed Reporting Procedures As a Bayus School crossing guard staffed on this contract, it is expected that the Officers adhere to the general procedures and orders as detailed below: . Take charge of the post, and protect life and property when endangered . Work the post in an alert, courteous and disciplined manner, observing everything that takes place within sight or hearing . Know the client's post orders and report all security violations, safety violations, and fire hazards . Officers are never to leave the post unless properly relieved . Officers will receive, obey and pass on to the relief guard all orders from the supervisor and client representative . Officers will limit their conversations to only duty related topics, avoiding distracting casual conversations . Officers will give alarm and notify the proper authorities in case of fire, intrusion, or disorder . Officers will call supervisor regarding any incident not covered by the Bayus Security general procedures and order or by the post orders . Officers will be neat, clean and well groomed, and properly uniformed at all times while on duty, 28