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<br />~ Location of fuse boxes, power control switches, steam valves, hydrants, and other <br />control devices. <br /> <br />In case of a fire or other emergencies, it is important that the officer be able to direct the <br />fire department or other emergency force to the proper locations. <br /> <br />AWARENESS <br /> <br />A school crossing guard must become so familiar with the area for which he/she 1S <br />responsible that anything out of the ordinary will be immediately reported. <br /> <br />While becoming familiar with the plant layout, the school crossing guard should avoid <br />falling victim to routine. The school crossing guard should make small alterations in the normal <br />rounds where possible in order to maintain a state of complete awareness. <br /> <br />The school crossing guard should be alert to any unusual odors, which may cause injury <br />to the children or public. <br /> <br />PROTOCOL <br />The school crossing guard's first job is to be courteous. However, it is important for the <br />officer to maintain a professional distance between himself /herself and the client <br /> <br />At the same time, the school crossing guard should make a special effort to greet the <br />client contact and company officers by name. For example, a school crossing guard is expected <br />to say "Good Morning Chief Laks" or "Good Evening Chief Laks" when he encounters the client <br />contact or company officers, <br /> <br />In situations where the school crossing guard is required to keep his post clear or client <br />personnel, he/she must do so. However, in rare instances or inclement weather or unsafe <br />surrounding, the school crossing guard must use good judgment and common sense. If it is not <br />possible to direct the children to a place where he/she may wait in comfort, it may be necessary <br />in some cases to allow the children in to the restricted area in such circumstances the school <br />crossing guard should keep the children in an area where they can be observed and controlled. <br /> <br />Communicate with your supervisor if a situation develops where the school crossing <br />guard is uncertain how to proceed. He/she should contact the supervisor. <br /> <br />Unless the matter is pressing, however, the supervisor should not be contacted during <br />hours, which common sense dictates might be inconvenient. Such calls should be noted in the <br />logbook, <br /> <br />36 <br />