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Staff Satisfactory Record & Performance — It is clear that the City of Sunny <br />Isles pay close attention to quality and detail. ValleyCrest understands our <br />service quality goes well beyond the basic mowing and trimming. The on -site <br />staff & roving crews performing your service for the city are top ranked in <br />Customer Satisfaction, Customer Retention, and Employee Safety according <br />to independent polling of all of our customers company wide. This is due to <br />the long tenure of our employees, layers of supervision and a result of the <br />company's own self evaluation program. By working with ValleyCrest you will <br />experience a seamless transition from your current provider for all services. <br />• Amount of personnel solely dedicated to this account: 16 <br />10 of which are currently tenured, trained, experienced, certified employees of ValleyCrest <br />............................................................................ ............................... <br />4 ValleyCrest Landscape Maintenance [ 16 of 19 ] <br />