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(II lir 2.5.1. Vigilant Video shall use all beneficially reasonable available resources and best efforts to <br /> correct errors in program codes and procedural documents supplied with the software where <br /> such errors are brought to Vigilant Video's attention during the term of coverage; <br /> 2.5.2. Vigilant Video designated standard software functionality enhancements and improvements and <br /> new releases of the software; <br /> 2.5.3. Appropriate documentation and/or Updates with each software release enhancements and <br /> improvements and new versions of the software, if such documentation and/or Updates and <br /> media have been prepared by Vigilant Video with respect to software release enhancements or <br /> improvements or new versions; <br /> 2.5.4. Access to Level 3 Engineering Support staff for use by Licensee's application administrators in <br /> reporting software malfunctions and to obtain assistance in the use of the software; <br /> 2.5.5. Vigilant Video will provide Licensee with access to all new improvements or enhancements to <br /> existing functionalities in the commercially released versions of the baseline applications of the <br /> Licensed Software to Licensee when they are made available for the general public; and <br /> 2.5.6. Maintenance for custom modifications to software releases / versions licensed to the Licensee <br /> .r as part of this contract. <br /> 2.6. Exclusions from Licensed Software support,warranty, and maintenance services include: <br /> 2.6.1. Licensed Software that has been altered, damaged, modified by Licensee or a third party, except <br /> as authorized in writing by Vigilant Video; <br /> 2.6.2. Errors caused by the negligence, abuse or misapplication, attempt to maintain the Licensed <br /> Software by Licensee or any third party; <br /> 2.6.3. Failure of Third Party Products not authorized by Vigilant Video; <br /> 2.6.4. Any future Operating System upgrade beyond those Operating Systems stated in the applicable <br /> Vigilant Video documents pertaining to said products; and <br /> 2.6.5. Additional/new functionalities and features not included in the commercially released baseline <br /> versions. <br /> 2.7. All maintenance modifications made to the Licensed Software shall be in computer readable form that <br /> will be available to the Licensee electronically. <br /> 2.8. All software support, warranty and maintenance services will be administered without regard to <br /> modifications made by Licensee regarding equipment, hardware media or operating environment. <br /> SOFTWARE SUPPORT,WARRANTY AND MAINTENANCE-TERMS AND CONDITIONS Page 3 of 5 <br />