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ALER1 " <br /> SERVICE AND SUPPORT <br /> A major part of a client's partnership with L-3 is ongoing maintenance and support. To <br /> ensure minimal downtime and impact to your internal resources, we have designed an <br /> aggressive and proactive support plan for our clients. <br /> Timely "Pushed" Updates <br /> The software code running on your servers is kept up-to-date by remote updates from <br /> L-3'S Technical Support office. This ensures the product you purchased will continue to <br /> have the most up-to-date code and patches. Software upgrades are not included. <br /> On-Site Support <br /> Most organizations cannot afford to allocate precious technology personnel and <br /> resources to the support of third-party equipment. By using remote access methods, L- <br /> 3 makes every attempt to eliminate the impact to your IT and operational staff. Service <br /> on roadside equipment may be performed by L3 approved subcontractors. <br /> Remote Support Requirements <br /> L-3 has very high standards of client service. In order to hit these marks, we request a <br /> baseline amount of access to the Client's networks. We understand that this type of <br /> access is a very sensitive area for most organizations, and rightly so. However, we <br /> have taken every step possible to manage risk and bring it to the absolute minimal <br /> levels possible. L-3 will work with City IT personnel to determine the best method <br /> of supporting this. <br /> 24 I L-3 Mobile-Vision <br />