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AUERINVI VIDEO MANAGEMENT SOFTWARE (if applicable) L-3 Mobile-Vision warrants its video management system (DES) to be free from operational and material defects and covers all software updates for a period of one (1) year from original "implementation" date (the date that L-3 Mobile-Vision's Support Engineers performed onsite server installation, configuration, and training). If onsite implementation was not purchased with the server (typical of software-only products), the (1) year warranty commences on the original factory ship date. Software- only customers please see "END-USER LICENSE AGREEMENT and Limited Warranty". L-3 Mobile-Vision warrants that its video management systems are adequate in features and functions to facilitate the management of video for law enforcement purposes. L-3 Mobile-Vision will not be liable for any direct, indirect, consequential, or incidental damages arising out of the use or inability to use this product. VERSION SUPPORT We support the current and last two Major releases of DES and ALPR software products VIDEO MANAGEMENT HARDWARE (if applicable) During the warranty period, L-3 Mobile-Vision agrees to repair or replace any video management system component (based on that component's availability) that fails due to defective materials or workmanship. Sole responsibility under this warranty shall be to repair, adjust, or replace (at L-3 Mobile-Vision's option and according to the manufacturer's warranty conditions) any software, equipment, and peripheral that is part of the originally installed system that fails during this period and is not subject to any of the exclusions listed herein. Equipment, peripherals, and software supplied by customer are excluded from coverage. In most instances, server hardware that requires Next Business Day Onsite Service will be coordinated through L-3 Mobile-Vision and provided by Dell Computer. The L-3 Mobile-Vision Technical Support Engineer will determine if an onsite service technician must be dispatched to support a qualified repair. For Next Business Day Onsite Service, a technician will typically arrive onsite the next business day. Generally, calls received by L-3 Mobile-Vision before 4:00 p.m. local (EST) will qualify for next-business L day service, however, L-3 Mobile-Vision has no liability should the provider (DELL) postpone, cancel, or �r delay the service. In the event that additional parts/resources are required once the onsite technician is at the Customer's site, work may be temporarily suspended until the additional parts/resources arrive. NON-WARRANTY REPAIR WORK Note: excludes RIMAGE, PRIMERA and DELL (server and storage) branded products as well as associated network (access points, switches, UPS) equipment. We will assist your agency in facilitating repairs for these products through the provider. The customer may return a product for repair that is not covered by warranty. A standard repair fee, specific to the product, is charged for any product that is repaired outside of the warranty period. Repairs performed on products out of warranty carry a 90-day warranty, which begins the day the repaired item is shipped back to the customer. For items classified as "No Trouble Found" (NTF): the customer is notified if, after examining and testing a returned product, L-3 Mobile-Vision concludes that the product is not defective. The product is returned at the customer's expense and the customer is charged a nominal examination and testing fee (Bench Fee) or the standard repair fee, whichever is less. \Irr► 28 L-3 Mobile-Vision