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• ' <br /> =4 The technology has also been our best allied <br /> E` `` on beating the stigma of accountability in this <br /> _ �C\� ` 1 industry. Being able to show such level of <br /> data is keyon ensuringmoneyis accounted <br /> i properly. <br /> . . ` �. . The technologycontinues to advance. <br /> .� q� Currently we have reached a level in which <br /> . __ . - " most problems are electronically reported by <br /> the machine directly to us without human intervention. <br /> This technology has r#, 4placed us at the `` <br /> forefront of customer A ,,service performance. _, ._ - ( ,nsaro <br /> Increasing customer 114: ► 1 c,-�-,,��f4S <br /> • ifs Fir iaa <br /> LCent- <br /> \ , , Z <br /> it*.satisfaction and _ \increasin9 equipment � " a d `,reliability � " <br /> woo <br /> 41 IMMO <br /> - c 6i._ �Fif_: Arun flaFrrtro X601Karn <br /> For the past 10 years we ,A,-{� A ,;a, ,�,�k `'- 0 'f-,. <br /> have been using GPS i'-' . oeloe4-yrs <br /> tracking technology. %.- <br /> 1=j <br /> This has helped us :tr- Jd <br /> maximize our response <br /> time and efficiencies. As well confirm site visits if in doubt. <br /> ..f. �— r .r�, For the past 5 years we have <br /> Z § .* integrated technology further by <br /> I Y s providing our staff with smartphones <br /> able to provide video conference. This <br /> y 3, gip; �i-z has reduced our response time to <br /> service calls significantly. Manytimes <br /> - r rte : 9 Y� <br /> —-;-- -. -----,- ' - "L i „ - ,; . _ <br /> the closest staff to a machine is not <br /> ;' : ., the service technician. However with <br /> video conference the route staff is <br /> ,-,2 ' �' '� .Y :.. able to quickly show what the problem <br /> } f is providing us the ability to speed up <br /> ,- the response. Either by allowing the <br /> ,.,42 ..' Ste'', s , office to know if a not common part <br /> IIImight be needed or simply by informing the staff in front of the machine what to do to place <br />