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• <br /> 7'_ ..<=y, ,.:� The technology has also been our best allied <br /> P" ;',' ``- ` � . on beating the stigma of accountability in this <br /> - �, -� ; industry. Being able to show such level of <br /> :-i ,..4 '•-• data is key on ensuring money is accounted <br /> \ z , properly. <br /> - � C;, .� <br /> . , . :_• ` z:_.- .. ,p .. ., - :.-- . The technology continues to advance. <br /> . .- . , Currently we have reached a level in which <br /> - .; ,..-j- - most problems are electronically reported by <br /> the machine directly to us without human intervention. <br /> This technology has rt. ,.� <br /> placed us at the ``� �' <br /> forefront of customer ri-- Z � ', <br /> service performance. _ ..A .. L^; re kti <br /> Increasingcustomer aril. Celliar0�a0,,.5 <br /> 1:10 Clift! <br /> satisfaction and i� ' ` <br /> �(�. a ham~ <br /> increasingequipment �'" , p \ " <br /> e u ent � / <br /> reliability40 . _ ���� IM <br /> ".- gi ..... <br /> rF¢ AwmHaFcrro pCrarsi' S <br /> For the past 10 years we y ,/7 ii - <br /> have been using GPS LI7 . •-iiila..�1:1 <br /> tracking technology. KT <br /> This has helped us liirdmed10 <br /> maximize our response <br /> time and efficiencies. As well confirm site visits if in doubt. <br /> r. . , : — For the past 5 years we have <br /> ii ,, x `° - integrated technology further by <br /> I _ �,rt, - ---)- s 'm providing our staff with smartphones <br /> _ ►� ,- ri, able to provide video conference. This <br /> a' .- r has reduced our response time to <br /> t ;.; ,, h` '. service calls significantly. Manytimes <br /> � " g 9 Y <br /> -F ;`- ; , the closest staff to a machine is not <br /> IR <br /> : -.„, the service technician. However, with <br /> i_::„::-:: -: : !� - <br /> y - L_, video conference the route staff is <br /> .• , ;:, ,, r able to quickly show what the problem <br /> ".r `,,- b 5 -' ', is providing us the ability to speed up <br /> _ s. �, the response. Either by allowing the <br /> ,K , '_ 's , . a ,. office to know if a not common part <br /> IDmight be needed or simply by informing the staff in front of the machine what to do to place • <br />