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Acordis International Corp ® p.m. Mighty Touch, Monday through Friday. After hours and weekend service calls are available at an additional charge to be quoted on a call by call basis. Any damage due to neglect or vandalism, or any occurrence other than a specifically covered defect, is not covered by the warranty. Client representative may be required to perform some basic diagnostic tests with the assistance of the help desk to assist in determination of a proper course of service action. This assistance is required as part of the warranty coverage. Response Time and Help Desk Hours Mighty Touch guarantees the following response times: 80/20'help desk phone response A minimum of 80% of all service calls received during regular business hours on the help desk line (7:00 a.m. to 4:00 p.m. Central) are answered live within 20 seconds by a trained technical help desk specialist. The remaining calls will be answered by an operator or recorded message and returned by a technical specialist within one (1) hour during regular business hours, or by 9:00 a.m. the following business day if received outside business hours. • Service Billings In the event service or parts are recommended to the client which will incur any cost to the client, regardless of type of warranty, an estimate and client billing authorization form will be provided by the help desk specialist for client approval. No work will be scheduled or parts shipped until a signed 411 authorization has been received by Mighty Touch. Estimates for recommended work to be done are provided at no charge. Continuity of Coverage Warranty levels must be consistent throughout an organization. Additional Notes General Storage All orders of 20 kiosks or more can be stored at the Mighty Touch warehouse at no charge to the client for up to six months. Please allow 5-10 business days to pack and ship stored units. Orders of fewer than 20 kiosks, or other equipment, will be stored free of charge for one month from completion of production. After one month, storage fees will be assessed at $0.35 per cubic foot per month in full month increments. An in/out fee equal to the first month's storage fee will be assessed to cover administrative costs at the time the units are put into storage,and again when the units are released from storage. Schedule Please allow 6-8 weeks from receipt of order for shipment. 41110 mightyt.uch Touch Mighty3 2017 /14/