RFP 17-11-01 Towing Services - Laserfiche WebLink

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City of Sunny Isles Beach |Request for Proposal No. 17-11-01 20 The City will not be charged for any scrap or derelict vehicles disposed of by the tow company. Towing or servicing of City vehicles over 3 (three) tons shall be at the contract rates specified herein. Calls for towing City vehicles and buses shall be responded to within thirty minutes and subject to the performance fee mentioned below . 3.4 DROP FEES & CITY’S RIGHT TO CANCEL TOWS OR ORDER RELEASE OF VEHICLE Drop fees occur when a vehicle owner arrives on the scene of a tow and the vehicle has been engaged (hooked) by the tow truck, but the tow truck has not left the scene. Although Florida law allows towing companies to assess a drop fee (of not more than 50% of the p osted towing rates), the City’s towing companies have agreed to voluntarily waive all drop fees. The same identification that is required to retrieve vehicle from a tow facility is required for drop fees to be waived. Contract Manager or designee reserves the right to cancel a tow on the scene before vehicle is attached to wrecker. Contract Manager or designee also reserves the right to order the release of an already impounded vehicle. 3.5 RESPONSE TIME The awarded Bidder shall arrive at the site within thirty (30) minutes (for Emergency), and forty-five (45) minutes (for non-emergency) calls. Proposer shall assess the call for service immediately, if the proposer is unable to meet their obligation within the thirty-minute time limit, the proposer shall immediately call the requesting department back and notify them that they cannot respond in a timely manner. The proposer shall call designated City-approved subcontractor to respond to the City's call. Subsequently, the City representative making the tow request shall be appropriately notified of the call’s successful hand-off to subcontractor. 3.6 PERFORMANCE FEE The Performance fee will insure that the Contractor provides prompt response to City’s requests to tow vehicles and provide the services herein agreed to. Repeated penalties may be subject to contract termination, per City’s discretion. Penalties shall be assessed accordingly in the event that said Contractor fails to respond to a call within the required response times specified below: Required Response Times Service Request Required Response Time Within Penalty Amount Emergency Non-Emergency Exceeds 30 minutes Exceeds 45 minutes $125.00 $100.00