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srnartLONK <br /> Escalation Services Tickets that cannot be resolved at L1 shall be escalated to the L2 Support Team: <br /> o When a ticket for a user who is located at an office with an on-site team cannot be resolved <br /> at L1, the ticket shall be escalated to the appropriate on-site team <br /> o When a ticket for a user who is located at an office without onsite support,or who is working <br /> remotely cannot be resolved, it should be escalated to the general L2 team. <br /> o SME specific teams engaged on per incident/priority basis <br /> Network Services Provisioning and monitoring of internet and network services by state of the art NOC. Issue <br /> notification, management and resolution. <br /> Hardware Support Provisioning and monitoring of CPU's,sensors, and cameras Issue notification, management and <br /> resolution. <br /> Quarterly Review Quarterly meetings will be held to review monitoring reports and service requests,discuss priorities <br /> Meetings for the following period,and to assess the overall satisfaction of the services being provided. <br /> Detailed Listing-Services Provided by smartliNK Kiosks— <br /> The service rates below are calculated through a dynamic calculated management system.r�.—sem--r r--�.,, <br /> ;Applications''= : ` '� fid_i y. J�ryk_ r,.i• C.4 �� �_ a <br /> S �"i�s.:.n.�.:c: - w.""- � iid ',. r..-its�-�;_'•rsi.�r:�u�h.2't3 s-i..a['-�#:�•�!: <br /> Digital Displays 0 55" 2500 NIT+Brightness on Displays with touch panel <br /> o Impact resistant <br /> o Display player with open API <br /> Video Analytics o People counting, Dwell time,video gates,open API <br /> Wireless Access o Enterprise WAP's with 3 integrated omni-directional antennas with 5 dBi gain <br /> O 2.4-GHz and 5-GHz radios each with 3x3 MIMO <br /> o Wireless Transfer Rate: 1.3 Gbit/s <br /> o Powered Over Ethernet(PoE)-802.3at compliant <br /> Wayfinding o Advanced Mapping with 3D Modeling <br /> o Advanced wayfinding with route control(Up elevators,down stairs)with city <br /> influence on mapping route strength points. <br /> o Scan and go to phone without the need for a mobile app <br /> o Open API <br /> Internet Services o Super faster internet services feature fiber optics where available. <br /> Phone Call Service o Easy phone call button with speaker system <br /> WIFI Analytics 0 Mobile captive portals. <br /> O Secure registration <br /> o Engagement solutions <br /> o Data analytics <br /> o Mobile advertisement if selected <br /> o Open API <br /> 14 <br /> smartLlNK proposal for Services <br /> 17-04-01 <br /> = s". <br /> lj <br />