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4. Approach/Methodology <br /> Police guided tows are our main priority,and we strive to arrive as soon as possible. Our overall <br /> approach and organization for police guided tows consist of having two(2)drivers on standby twenty- <br /> four hours/seven days a week. One (1) self-loader and one (1)flatbed are set aside specifically for <br /> rotation. Our light duty division is run primarily; however, drivers can provide both medium and heavy- <br /> duty tows upon request from police dispatch. Drivers can load all types of accidents scenes including <br /> flipped vehicles,fire damage, cars that have landed in steep ditches,front/backyard landings,and award <br /> sidewalk landings. Drivers are also responsible for the clean-up of parts and liquid spills.We aim to have <br /> scenes cleared as quickly as possible. <br /> We understand that obstacles and complaints can arise. Our manager on duty is responsible for calling <br /> the appropriate police dispatch center for any issues or complains that need immediate police response. <br /> The manager on duty will work directly with the responding officers to help clarify the situation. <br /> Additionally, managers are encouraged to contact the owners of the business for additional support if <br /> needed. <br />