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CITY OF SUNNY ISLES BEACH 13070 Collins Avenue Sunny Isles Beach, Florida 33160 305.947-0606 v/ww sibfl.net - --- - u'4-CA ® .\ P 'Si.. • ,7.;;;"‘')I'�/19 Q Q P� S The City will not be charged for any scrap or derelict vehides disposed of by the tow company. Towing or servicing of City vehides over 3 (three) tons shall be at the contract rates specified herein. Calls for towing City vehides and buses shall be responded to within thirty ® minutes and subject to the performance fee mentioned below. • 3.4 DROP FEES& CITY'S RIGHT TO CANCEL TOWS OR ORDER RELEASE OF VEHICLE • Drop fees occur when a vehide owner arrives on the scene of a tow and the vehide has been engaged(hooked) by the tow truck, but the tow truck has not left the scene. Although Florida law allows towing companies to assess a drop fee(of not more than 50%of the posted towing rates), the City's towing companies have agreed to voluntarily waive all drop fees. The same identification that is required to retrieve vehide from a tow facility is required for drop fees to be waived. Contract Manager or designee reserves the right to cancel a tow on the scene before vehicle is attached to wrecker. Contract Manager or designee also reserves the right to order the release of an already impounded vehide. 3.5 RESPONSE TIME ® The awarded Bidder shall arrive at the site within thirty(30)minutes(for Emergency),and forty-five ® (45) minutes (for non-emergency) calls. Proposer shall assess the call for service immediately, if the proposer is unable to meet their obligation within the thirty-minute time limit, the proposer shall immediately call the requesting department back and notify them that they cannot respond in a timely manner. The proposer shall call designated City-approved subcontractor to respond to the City's call.Subsequently, the City representative making the tow request shall be appropriately notified of the call's successful hand-off to subcontractor. •® 3.6 PERFORMANCE FEE ® The Performance fee will insure that the Contractor provides prompt response to City's requests to tow vehicles and provide the services herein agreed to. Repeated penalties 0 may be subject to contract termination, per City's discretion.Penalties shall be assessed accordingly in the event that said Contractor fails to respond to a call within the required response times specified below: Required Response Times ® Service Request Required Response,Time Penalty Amount 41) Within Emergency Exceeds 30 minutes $125.00 Non-Emergency Exceeds 45 minutes $100.00 City of Sunny Isles Beach I Request for Proposal No. 17-11-01 ''20 ® rcuISt tL-4- -- CO V e nL /•irYl