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TABLE OF CONTENTS <br /> 1 . Company Information. Page 1 <br /> ® Company Profile & History. Page 2 <br /> ® Commitment to Customer Service. Page 2 <br /> 2. Qualifications. Page 5 <br /> IN Introduction Letter. Page 6 <br /> IN Project List. Page 7 <br /> 3. Staffing. Page 11 <br /> ® Key Personnel. Page 12 <br /> ® Experience & Qualifications of Staff. Page 13 <br /> ® Company Staff Pool. Page 15 <br /> 4. Approach/Methodology. Page 24 <br /> NI "Quality First" Service Delivery Approach. Page 25 <br /> ▪ Work Plan for Meeting Deadlines. Page 28 <br /> ▪ Technology Integration. Page 30 <br /> 5. References. Page 44 <br /> 6. Corporate Standing and Authorized Signatory Page 47 <br /> 7. Litigation History. Page 49 <br /> 8. Forms and Attachments. Page 56 <br />