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. . <br /> • SECURITY SERVICES <br /> 0 . . <br /> Our quality control plan is built around those three values. <br /> Are we treating our clients like family? <br /> Are we providing services we are proud of? <br /> Is our client receiving the best technology has to offer? <br /> These are questions we ask ourselves when reviewing the services being provided to our <br /> clients. Our supervisory team is essential in providing feedback on a regular basis from different <br /> areas of the company. This is how we discover areas that need improvement. <br /> Appearance <br /> One of the areas we find important in our quality control plan is appearance. In security, <br /> appearance is the first impression any person gets when looking at a security officer. A security <br /> officer that is well groomed and well dressed with his/her uniform pressed, will earn respect <br /> from citizens without even opening their mouth. This is imperative in providing services that we <br /> are proud of. Our supervisors are tasked with checking each and every post throughout the day <br /> to ensure that our officers are meeting the high standards of appearance set by FPI. <br /> ® Recurring Training <br /> At FPI, we understand the importance of training. Training is important even after the officer <br /> has been working at a post for years. Recurring training ensures that the officer is up to date <br /> with recent information. Recurring training is a great way of correcting issues that have arisen <br /> from previous incidents. <br /> Communication <br /> Communication is another important feature of our quality control plan. Out project manager <br /> will maintain constant communication with City personnel to receive feedback of our services <br /> and personnel. If at any time any officer needs to be replaced, it will be done immediately. An <br /> FPI Supervisor will relieve the officer until a suitable replacement arrives. We take <br /> communication serious. That includes communication with our officers in the field. Our officers <br /> have valuable information from the field that only they can gather. Having regular discussions <br /> with them regarding the services and what can improve allows us to gather important <br /> information that can then be shared with the City. <br />