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! lQ .• <br /> � <br /> SECURITY SERVICES <br /> l: Roles andf Functions of Securit ,personnel,42HOURS • <br /> o Protection of Person and Property <br /> • Role of Security Personnel <br /> o Public Relations <br /> • Human/Interpersonal Relations <br /> II. Re•ort Writin 2 HOURS <br /> Guidance0 Report Elements 6 interrogatives (Who, What, When, Where, How, Why) <br /> O Requirement for legibility and literacy (clear, neat, complete, brief, <br /> accurate, prompt) <br /> O Significance and Use of Reports <br /> O Observation Techniques <br /> O Field Note-Taking Pre-Requisite to Good reporting <br /> O Procedure (outline, draft & final product) <br /> O Importance of Proofreading <br /> O Sample Report Common to the Security Industry <br /> O Grammar <br /> • Punctuationr Capitalization <br /> .111. Ethics and Professional Conduct' 1'HOUR <br /> o Describe what professional conduct is for a security officer <br /> ® o Code of conduct or code of ethics (defined) <br /> o Uniform and personal Grooming <br /> • Effective Assertiveness <br /> U Discipline <br /> o Readiness: Shift work and sleep adjustment <br /> o Alertness <br /> o Honesty <br /> • Developing rapport with management, employees and guest <br /> IV. Le•al Issues/Civil Liabilit 2=HOURS l : , <br /> • Felonies - misdemeanors (types, punishment & identification) <br /> o Arrest- Detention <br /> • Search - Seizure <br /> • Use of Force <br /> o Interviews <br /> • Testify- Courts, Depositions, State Attorney Hearings <br /> o Florida Criminal Laws relative to common crimes, such as theft, assault, <br /> battery, <br /> • robbery and burglary <br /> o Limitations of Arrest Authority(citizen arrest and retail theft) <br /> • Legal use of Force and Chapter 776, Florida Statues <br /> U Response to Crimes in Progress <br /> • Guidelines for when client requests a search <br />