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The Largest Direct Subsidiary to Toshiba Americas — a Technological Global Leader <br />providing our customers with local support and leading innovation. <br />6 direct marketplaces servicing locations out of Miami, Tamarac, West Palm Beach, Port <br />St Lucie, Orlando, Tampa and one direct marketplace out of Atlanta, Georgia. <br />Customer billing and Service Dispatch processed out of Tamarac, Florida with direct <br />contact for Customer Service related questions and support. <br />1 million dollars of equipment and parts available in Tamarac warehouse, Orlando <br />warehouse and depots throughout Florida /Georgia associated with technicians zip code <br />areas of service for fast response and fix it right the first time commitment. <br />Online Technical Support Program includes Ability to place service call, Order supplies <br />and Enter meter reads <br />Automated Meter Read program <br />Toshiba's Close the Loop Recycle Program —which allows you to recycle all Toshiba <br />cartridges FREE of CHARGE for a Zero- Waste to landfill. <br />Toshiba Business Solutions Mission Statement <br />We will deliver a superior Internal and external customer experience with the <br />most knowledgeable and well- trained staff in the world and provide cutting edge <br />solutions while maintaining the highest degree of responsibility to our corporate <br />partner, employees and community. 1 personally stand by this commitment. <br />TOTAL QUALITY COMMITMENT <br />During the term of this contract, If your MFP does not operate within Toshiba's product <br />specifications or to the guidelines of the SLA and if the equipment cannot be repaired to perform <br />within product specifications, Toshiba will replace the MFP or accessory at no charge with a model <br />of equal or better features and specifications. Keep In mind that we are a manufacturer and not a <br />dealer. This Is a Toshiba Guarantee! <br />