Loading...
HomeMy WebLinkAboutAcademy Bus LLC Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 1 TABLE OF CONTENTS 1. INTRODUCTION 2 1.1 Company History 1.2 Professional Experience 2. SCOPE OF WORK 5 3. SERVICE REQUIREMENTS 6 4. CHARTER MANAGEMENT STRUCTURE 7 5. PERSONNEL SELECTION, RETENTION AND TRAINING 9 5.1 Recruitment and Selection Plan 5.2 Random Drug Testing 5.3 A Detailed Driver Safety Program 5.4 Charter Training – Drivers and Other Personnel 5.5 Equal Opportunity Employment Policy 5.6 Driver Uniforms 6. SAFETY 13 7. CHARTER BUS FLEET AND BUS MAINTENANCE 21 8. PROCEDURES FOR HANDLING BUS ACCIDENTS AND 26 BREAKDOWNS 9. COMMITMENT TO SUSTAINABILITY 27 10. CHARTER EXPERIENCE 29 11. SERVICE MAP 32 12. REFERENCES 33 13. EXHIBITS 36 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 2 1. INTRODUCTION Academy Bus, LLC (“Academy”) is pleased to submit its response to the Invitation to Bid to provide Motor Coach service to the City of Sunny Isles Beach.(City) Academy is the largest privately owned bus company in North America and is recognized as a leader in the Industry. The owners of Academy, Francis and Mark Tedesco, have been providing ground transportation for years and are deeply involved in the day -to-day operations of the company. Through their leadership and dedication, Academy has continued to grow without losing sight of its mission, to provide the highest quality of service to all its customers. Backed by more than 2000 employees, 1100 buses, 21 full-service facilities and 50 years of experience, Academy is prepared to offer the City the finest charter bus transportation services in the country. As set forth in this proposal, Academy is prepared to make a commitment to the City, not only as a provider of first-class charter transportation, but as a member of the community. 1.1 Company History Although officially established in 1968 by Frank A. Tedesco, Academy’s history dates back to the 1930’s, when Mr. Tedesco’s father, Pasquale, purchased his first bus. Bus #39 operat ed in Bayonne, NJ. From that point on, the Tedesco family began to expand their interests in the bus industry by operating two bus services in Jersey City. While all this was happening, our founder Frank Tedesco was attending evening college and working as a driver/mechanic for the Boulevard Bus Company during the day. Fortunately for us Mr. Tedesco’s enthusiasm for the bus industry never wavered. After graduating from Montclair State College with a Masters in Mathematics, Mr. Tedesco went on to teach at the Academy of Aeronautics in Queens, NY, eventually being appointed to the position of Dean of the Evening School. Mr. Tedesco kept the family interest in the bus industry alive by serving as President of the Broadway Bus Owners Association from 1951 to 1953. It was during this tenure as President that Frank Tedesco realized his life goal: to own and operate his own bus company. With that vision in mind Mr. Tedesco put his life savings together and finalized the first of many sound business deals. He purchased the operating rights and three buses to provide service between Fort Lee and Hoboken on the Hillside-22 Line. From that point on, with a lot of sweat and tears, unlimited energy, and undying devotion, the growth of Academy under Mr. Tedesco’s guidance is legendary. Today the family of Academy Companies is led by Francis and Mark Tedesco and operates 1100 buses from 21 operating locations. Academy is generally recognized as the largest Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 3 privately owned motor coach operator in North America, employing over 2,000 individuals. Its reputation as the premier provider of quality service is second to none. Academy is recognized as an Industry Leader. In fact Francis and Mark Tedesco were awarded the “Leadership Achievement Award”, for 2000 by Bus Ride Magazine and they were awarded the “Operator of the Year Award”, by Metro Bus Magazine, for 2001 on February 21, 2002 they received the award for “Outstanding Achievement in the field of Operations” by R.S.A., and “Hall of Legends” in 2010 by the International Special Events Society. 1.2 Professional Experience Academy has been in charter bus transportation for 50 + years. Academy is the largest privately owned and operated charter bus transportation company in the United States, with one of the largest and most modern charter fleets in the industry. We have an experienced staff of sales professionals who operate from our offices in Boston, Rhode Island, Hoboken and Westampton NJ, Baltimore, Washington DC, Raleigh-Durham and Charlotte, NC, Atlanta, Jacksonville, Orlando, Tampa, West Palm Beach, Fort Lauderdale and Miami, FL. The staff consists of dedicated sales agents who handle incoming inquiries and bookings at our call center. Several agents are dedicated and trained to deal with professional sports teams and universities exclusively. Our highly trained sales staff is assisted in the performance of their jobs by a sophisticated yet friendly Reservation Booking System. Our agents have the ability to accept a reservation, reserve a particular bus type and forward a contract instantly. Arrangements can be made to either bill each individual group or provide a combined statement of activity, listing the booking party, type of bus and price to one central location if the City so desires. Academy employs over 1200 full and part time motor coach driver’s system wide. Our charter drivers receive extensive training in safety, driving skills and customer service. Our training program is recognized as one of the most extensive and effective in the industry. Our charter drivers are trained in the special requirements of professional and collegiate sports teams, and specialty charters. Our long list of professional and collegiate customers will attest to our success in this area. Academy has extensive experience with Professional Charter requirements, both in event transportation and with game-day charter transportation. We are one of the largest providers of charter transportation services to Professional Sports Leagues—the NFL, MLB, NHL, NBA. We are the exclusive provider of ground transportation for an extensive list of teams including Jacksonville Jaguars, Tampa Bay Buccaneers, Miami Dolphins, New York Giants, New York Jets, Tampa Bay Rays, Miami Marlins, New York Yankees, New York Mets, Philadelphia Phillies, Philadelphia Eagles. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 4 Academy currently provides charter transportation services for University of Miami, University of South Florida, Florida International University, Jacksonville Uni versity, St. Leo, Barry and Stetson as well as 8 other athletic departments in Florida . We also provide charter transportation services for most universities visiting New Jersey, New York City and Philadelphia. We are the exclusive provider of ground transportation for Providence College, Yale University, West Point Academy, Brown University, Columbia University, New York University, Rutgers University, Temple University, the United States Coast Guard Academy, and have worked extensively with the Big East. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 5 2. SCOPE OF WORK Academy understands the City is seeking the services of a contractor to provide Charter Bus services in professionally operated motor coaches. Academy is one of the most experienced Charter Bus Companies on the East Coast. It has the largest and most modern fleet of charter buses. Its charter fleet, unlike other companies, is dedicated to performing charter work, only. We have an experienced staff of sales professionals who operate from our terminals throughout the East Coast. Our dedicated sales agents are trained to handle all sales inquiries and bookings through our call center. Our 24-hour dispatch is capable of handling all emergencies and can take last minute bookings up to one hour before departure. Furthermore, for the City we will designate an account executive(s) who will personally handle all bookin gs. Academy is uniquely positioned to provide this service for the City, with a full-service sales, maintenance, operations, and dispatch facility located in Fort Lauderdale, Florida, a few miles from the City of Sunny Isles. This facility will provide sales, maintenance, cleaning for the vehicles, as well a base for any road service calls and additional supervisory support. Local Address: Academy Bus, LLC 4160 Ravenswood Rd Fort Lauderdale, FL 33312 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 6 3. SERVICE REQUIREMENTS As more fully described hereinafter, Academy will provide the most modern fleet of buses . Academy has 56 and 38 passenger vehicles equipped with a lavatory, DVD player and Wi - Fi. Academy has a full-service sales staff capable of handling and processing all charter orders and its dispatch is available 24 hours, 7 days a week. Our driver trainin g and safety program is renown throughout the industry and our charter drivers are handpicked for their assignments. Every effort is made to assign the same driver to a particular group. Our buses are maintained to the highest standard and you will never see an Academy bus on a charter assignment that is not thoroughly cleaned inside and out. Academy is fully licensed to provide charter service and meets all applicable Federal, State and Local laws, regulations, and ordinances. Academy’s Charter Reservation System (proprietary software) can provide reports and statistics to the Cityat any interval and can be sorted by a variety of categories. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 7 4. CHARTER MANAGEMENT STRUCTURE Academy has a highly trained and qualified professional Charter Sales and Service Department. The Charter Sales Department reports to Antonio T. Ramos, Vice President, Sales and is divided into four division: Tour and Travel; Convention and Special Events; Domestic Groups; Professional Sports Teams, Colleges and Universities. Each one of these divisions is led by an experienced manager and supported by in -house customer sales representatives. Charters can be booked by telephone, email, or online. Academy’s On -line Charter Reservation System is web-based and user friendly. The Charter Reservation System allows the customer to book charters on-line, receive confirmations and review their charter reservations in advance. Once the charter is booked the order is reviewed by our Operations Planner and is assigned to a Terminal to perform the service. As previously stated, charter work for the City will be handled by a designated facility in Fort Lauderdale, FL. Our facility has its own qualified pool of charter drivers, charter bus fleet and is a full-service facility for maintaining the fleet to high standards. Once the charter has been entered into our system the Accounting Department is notified and the charter is assigned an invoice number. Upon the successful completion of the charter, Accounting is notified, and an invoice is prepared and sent to the customer. We can send one statement with detail of each charter to one central location at the City or we can prepare separate invoices for each charter booked and send them to the booking party. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 8 Charter System An order is generated Vehicle Maintenance System Drivers Information System Drivers Advance Expense System Sunny Isles Beach (800) 442-7272 e-mail sent A confirmation is sent An Invoice is sent after services have been provided (800) 442-7272 Operations Planning Central Dispatch monitors all charter jobs The Trip information is sent to the Dispatch Terminal that is performing the service Accounts Receivable Charter Department Terminal’s Dispatch System Driver and Bus are assigned to job Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 9 5. PERSONNEL SELECTION, RETENTION AND TRAINING Academy understands that its relationship with the City is as an independent contractor. All personnel involved in performing the work contemplated by this proposal will be employe d by Academy and it will be solely liable for all wages and benefits of its employees. Academy has one of the finest driver-training programs in the Industry. All our drivers are trained in driver safety and customer service. New drivers are not placed in the charter pool until they have worked full time with Academy for one year. Before entering the charter pool drivers are given extensive training by a “seasoned” charter driver trainer. Our drivers will always be in full uniform, assist in all luggage handling and equipment removal. Charter drivers are handpicked by the Terminal Manager and we make every effort to assign the same driver(s) to a particular group. 5.1 Recruitment and Selection Plan Academy maintains employment guidelines, which exceed Federal Motor Carrier Safety Administration, and Federal Transit Administration guidelines. Additionally, we incorporate a substance abuse testing program, which includes pre-employment screens that are in compliance with FTA regulations. A complete application is taken with a ten-year employment history. Background checks are made on all previous employers for the last three years unless they are seeking a position as a driver, in which case all references are checked. A driver license abstract is secured for the previous three years. Substance abuse and physical screens are performed in accordance with DOT/FTA guidelines. Academy utilizes the services of an MRO and Physician to ensure authorizations from the applicant’s personal physician. Each applicant is given a personal interview to determine “the fit” of the applicant to the demands of the position. 5.2 Random Drug Testing Program Academy has an established controlled substance abuse program, which is b oth DOT and FTA compliant. A dedicated in-house manager with field support administers the program. The program is facilitated with the use of two MRO’s (Medical Review Officer) that generate random selection lists and completes the actual testing with bot h mobile and fixed facilities. The bulk of our testing is completed at our garage facilities and is supported by our field safety managers who are also authorized to perform testing. We do not function as part of a consortium, which ensures the integrity of the program. An in-house database also tracks our results and enables us to provide accurate and timely data to the reporting agencies. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 10 As part of our corporate program, we complete post-accident and reasonable suspicion testing in addition to the random testing. We conduct our testing during operating hours, which include late evening and weekend testing. Safety sensitive personnel in addition to all drivers are in our selection pool. We also have the ability to test anywhere, at any time with our current MRO contracts and in-house trained personnel. All operations supervisors are trained as to their responsibilities as well as how to identify suspicious behavior that may be a concern. 5.3 A Detailed Driver Safety Program Academy maintains one of the most comprehensive safety and risk management operations in the motor coach industry. We expend significant resources to ensure the performance of our drivers once they leave the training environment and are in full operation. Safety is synonymous with good customer service. Our program includes the following: ➢ Academy has been enrolled and approved by the Consolidated Safety Services for over 20 years. Please reference Exhibit 2 for the latest inspection documentation. ➢ A Safety Director with a staff of three full time Field Safety Managers who are equipped with company vehicles and are on the job 24/7. ➢ A comprehensive database which tracks the driving history, including all our investigations, on every driver in service with Academy. ➢ A corporate risk management plan, which charges every person in the company with the responsibility to operate in a fashion which prioritizes safety and the mitigation of risk exposure. ➢ Our on-going driver safety qualification process exceeds all DOT/FTA requirements and is designed to identify a concern before it manifests itself in a problem. ➢ Dedicated in-house claims administration, which allows us to take an aggressive and personal approach to customer service and accident investigation. This department is staffed with claims professionals and allows Academy to expedite claims settlements while utilizing investigation results to benefit our safety program. These tools allow us to focus on prevention. Every driver, once released from training, is subject to the following: ➢ License abstract reviews every six months. ➢ Complete medical/physical evaluations conducted every 12 months. We use only our own doctors to ensure the integrity of the exam and the knowledge of the physician relative to DOT requirements. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 11 ➢ Every driver is subject to random and targeted road performance evaluations conducted by our Field Safety Managers. Every observation is addressed with the driver and made a permanent part of his record. In cases where a trend is observed or the concern is considered significant, the driver is removed from service and evaluated. Additional training, suspension, or termination may result. ➢ All driving compliments and complaints are investigated and follow the same process of record retention and evaluation. ➢ Every driver must attend at least four safety meetings, which are conducted throughout the year in each operations center. ➢ All drivers are subject to random, post-accident, and reasonable suspicion drug/alcohol testing, as are all mechanics and other safety sensitive personnel. ➢ Our Safety Director reviews the results of each operations center each month, and determines which drivers may be a concern or warrant a review. This process allows us to allocate our resources to target drivers with the highest risk potential. Drivers who consistently operate safely and professionally are rewarded. Academy has an established Driver Recognition Award Program. Now in its 29th year, this program is recognized in the industry and is unparalleled. The program is a consecutive process that requires our drivers to remain accident free, justified complaint free, and incur no moving violations to achieve this award. Overall, Academy maintains one of the best safety programs in the industry . We operate one of the largest fleets in the country in what has been called “the toughest commute in the country”, the New York Metro area. Despite the challenges inherent in this operating environment, Academy has consistently maintained an outstanding safety record as evidenced by our satisfactory DOT compliance ratings. We operate with a driver out-of- service and equipment out-of-service record well below the national average. Academy is also a U.S. Military contractor subject to compliance audits, which are broader in scope than federal DOT audits. Each year we continue to achieve the best possible compliance ratings. Academy is only one of a few companies, which have an Excellent Performance Rating. Our Risk Manager is a member of The Bus Industry Safety Council and Commercial Vehicle Safety Alliance (CVSA). The CVSA is the international premier organization which is the authority of regulatory and safety issues in the ground transportation industry. Attended by all federal, state, and local law enforcement, the CVSA is the forum where industry and law enforcement work together to ensure public safety. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 12 5.4 Charter Training – Drivers and Other Personnel In addition to our extensive Driver training and Safety Program, charter drivers receive additional training. Academy charter drivers are instructed in customer service and how to deal with problems and challenges they may encounter over the road. Our charter sales representatives all receive two weeks of training before they begin working with customers. Additionally, Academy arranges seminars with outside schools and professionals and our sales representatives and other employees attend seminars in customer service. Only experienced sales representatives and those that demonstrate str ong customer service skills are assigned to deal with professional sports teams. All charter work will be given V.I.P. treatment. As such, a V.I.P. listing is printed 24 hours in advance of the charter and circulated to the President, Vice President, Sales Manager and Terminal Manager. The V.I.P. list is reviewed for accuracy and if in the event there appears to be any discrepancy this information is immediately addressed with the sales representative who booked the charter. 5.5 Equal Opportunity Employment Policy Academy is and has been an equal opportunity employer. Our Policy is contained in our Employee Handbook Section 101 and adhered to by all personnel. Our employment practices far exceed government standards. 5.6 Driver Uniforms Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 13 6. SAFETY Academy, the premier passenger transportation company, constantly monitors our operating environment and seeks opportunities to improve our customer experience including safety and security. The safety of our passengers and the public has always been recog nized by Academy as being synonymous with customer service, our priority. We expend significant resources to research and implement our unique mix of safety measures that incorporate new technology, driver training, superior maintenance, and operation. FMCSA Pre-employment Screening Program We are one of the first transportation companies to be enrolled in the Federal Motor Carrier Safety Administration’s (FMCSA) new central Commercial Driver License (CDL) driver history search program called PSP. The program researches all CDL’s for any roadside inspection, crash, or violation. It is a great tool to check the applicant for inconsistencies, and also provides some data not available on the State motor vehicle abstract. We check all applicants holding a CDL. Driver Training & Safety Academy has developed and operates a full time Professional Motorcoach Training Program. As an industry leader, Academy recruits, screens, and trains all our own drivers. The successful completion of our training program is mandatory for all drivers, regardless of experience, before being authorized to operate our equipment. We incorporate an extensive classroom and behind-the-wheel-training program utilizing only experienced Academy personnel. We have recently made significant changes to our training program to improve the quality of the program and the drivers being graduated. We now have six dedicated, full time instructors with a training department manager and assistant. These instructors do not share their duties or respo nsibilities with operations (driving). They have been trained on the new course syllabus and are accountable for the students they release from the program. Training is now only completed in Hoboken at our new training facility and our Toms River classroom. We have also dedicated buses in the training program to ensure the required resources are always available. These significant (and costly) changes are allowing us to improve our training program by focusing on just training. Our hiring guidelines exceed Federal Department of Transportation requirements, including FTA enhancements. Academy maintains one of the most comprehensive safety and risk management operations in the motor coach industry. We expend significant resources to ensure the performance of our drivers once they leave the training environment and are in full operation. Safety is synonymous with good customer service. We have made significant changes in our safety program as well as the training program over recent months. We now have 3 full ti me safety Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 14 managers focusing on reviewing Drive Cam events and managing the local driver pool along with the terminal manager. They also manage the Drive Cam operation for their responsible terminal operations. • Managing our comprehensive database which tracks the driving history, including all our investigations, on every driver in service with Academy. • Work with our dedicated in-house claims administration, which allows us to take an aggressive and personal approach to customer service and accident investigation. This department is staffed with claims professionals and allows Academy to expedite claims settlements while utilizing investigation results to benefit our safety program. These tools allow us to focus on prevention. Every driver, once released from training, is subject to the following: • License abstract reviews every six months. FMCSA requires annual reviews. • Complete medical/physical evaluations conducted every 12 months. FMCSA requires this screen every 2 years. We use only our own doctors to ensure the integrity of the exam and the knowledge of the physician relative to DOT requirements. We are now piloting a real time, Internet based database, which allows us to set up appointments, check results, monitor drivers with medical concerns, and ensure medical reviews are completed on time. This database is managed by our exclusive medical review firm, which allows Academy to ensure the quality of our medical exams, as only doctors approved by us perform them all. • Every driver is subject to random and targeted road performance evaluations conducted by our Field Safety Managers. Every observation is addressed with the driver and made a permanent part of his record. In cases where a trend is observed or the concern is considered significant, the driver is removed from service and evaluated. Additional training, suspension, or termination may result. • All driving compliments and complaints are investigated and follow the same process of record retention and evaluation. • Every driver must attend at least four safety meetings, which are conducted throughout the year in each operations center. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 15 • All drivers are subject to random, post-accident, and reasonable suspicion drug/alcohol testing, as are all mechanics and other safety sensitive personnel. • Each Safety Manager reviews the results of each operations center each month and determines which drivers may be a concern or warrant a review. This process allows us to allocate our resources to target drivers with the highest risk potential. Since 1992 Academy has had in place an annual awards program to recognize its professional drivers. The following criteria will be used to determine whether a driver is eligible for the award and whether he/she is considered a full time or a part time driver: • The driver must be employed by the company at the end of the quarter for which the award/incentive is being awarded • The driver must have worked for the entire quarter • Full time drivers must have earned at least $ 5,000 during the quarter • Part time drivers must have earned at least $ 2,750 during the quarter • To qualify for the quarterly award the following requirements must be met: • Have No preventable accidents (chargeable). An event where the operator should have but failed to identify a situation that caused the accident. The event must have caused property damage, injuries, or a claim to be considered an accident. All other events will be classified as incidents. • Have No moving violation convictions. A moving violation is a summons (ticket with or without points) issued by a law enforcement officer relating to the movement of a vehicle, whether personal or Academy vehicle. • Have No disciplinary actions resulting in a suspension. • Must attend at least one (1) safety meeting per quarter. • Have No more than one (1) book-off per quarter. Employees who are out of work due to workers compensation, state disability, vacation, personal day and leave of absence (provided they meet the above criteria), will not be charged a book-off. Vacations, personal days and leave of absence must be approved in advance in accordance with current company policies. • Have no disciplinary actions that result in suspensions • Have a positive attitude and professional appearance (uniform). Amount of Award Each driver meeting the criteria set forth above is eligible to receive the following award for each quarter he/she meets the criteria: • Full time employee - $100 per quarter • Part time employee - $50 per quarter Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 16 Annual Incentive for Drivers Earning the Award in Four Consecutive Quarters for the Year: All drivers who earned the award for all four quarters are invited to the annual Frank A. Tedesco Driver Recognition Awards Breakfast. Special Recognition for Five, Ten, Fifteen and 20 Year Award Winners: Five Year Award Winners: All full-time drivers who have qualified for the award in all four quarters for five years will receive an Academy Ring and a $500 award. Part time drivers will receive an Academy Ring and $250 cash award. Ten Year Award Winners: All full-time drivers who have qualified for the award in all four quarters for ten consecutive years will receive an Academy Ring and $2,000 cash award. Part time drivers will receive an Academy Ring and $1,000 cash award. Fifteen Year Award Winners: All full-time drivers who have qualified for the award in all four quarters for fifteen years will receive a Ring with Two Stones and $5,000 cash award. Part time drivers will receive a Ring with Two Stones and $2,500 cash award. Twenty Year Award Winners: All full-time drivers who have qualified for the award for all four quarters for twenty years will receive a Ring with Four Stones, and $10,000 cash award. Part time drivers will receive a Ring with Four Stones and $5,000 cash award. Overall, Academy maintains one of the best safety programs in the industry. Academy has consistently maintained an outstanding safety record as evidenced by our satisfactory DOT compliance ratings. We operate with a zero driver out-of-service record and equipment out- of-service record rate less than one third the national averages. Academy is also a U.S. Military contractor subject to compliance audits, which are broader in scope than fede ral DOT audits. Each year we continue to achieve the best possible compliance rating. Academy is also only one of a few companies, which have an Excellent Performance Rating, which is Audited and Verified by the International Motor Carrier Audit Commission . (IMCAC) Each driver is certified to operate a particular make and model of equipment. A driver can only operate that model bus until trained and certified in other models. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 17 Our Risk Manager is a member of The Bus Industry Safety Council and Commercial Vehicle Safety Alliance (CVSA). The CVSA is the international premier organization, which is the authority of regulatory, and safety issues in the non -rail ground transportation industry. Attended by all federal, state, and local law enforcemen t, the CVSA is the forum where industry and law enforcement work together to ensure public safety. We also utilize programs developed by the National Transit Institute (established at Rutgers University) to supplement our training of both Operators and man agement. Academy constantly monitors driver performance. Our experience has shown that a consistent review of our driver’s performance along with on-going training programs results in a better qualified driver pool then to establish generic testing which does not consider unique circumstances that may be affecting a driver’s ability to focus on his/her job. We meet, individually; with each driver who we feel has a concern. We have found that personal life issues and concerns can impact safety equally or more than technical ability. Our most current US DOT Safer System company profiles are available on the Internet at www.safersys.org our profiles are available by company name or US DOT number. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 18 Fleet Maintenance Safety Fleet maintenance is a key function in providing clean, safe, comfortable coaches for our customers. The investment will provide returns in lower road failures, more efficient operating equipment, and happier passengers. Examples of this philosophy at Academy are: · We maintain our own maintenance operations with over 300 dedicated, trained employees · Academy does not out-source maintenance operations or any other safety function · Each of our facilities is equipped with a state-of–the-art maintenance equipment · We operate our own body repair facility and heavy repair facility · We operate our own automated bus washes and fueling stations · We lease new Firestone tires so there is no incentive to run down the tread · Academy operates its own tire shop, wheel cleaning and mounting facility · We audit, monitor, and train our people · Academy is an authorized self-inspection operator. · Academy operates a modern fleet of vehicles to meet our customers’ needs · With facilities from Boston to Miami and a network beyond, we can respond when needed · We have our own roadside support fleet with service trucks in all locations Academy Road Response Vehicles State-of-the-art maintenance facilities Automatic Drive-Thru Bus Wash in All Locations Fueling and Engine Check Stations Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 19 Corporate Safety Support • Academy continues its commitment with six full time safety managers on staff with company cars and on rotation 24 hours a day, 365 days a year • Full time training managers and instructors • Our own in-house claims management department to monitor the process and ensure customer service • Academy is a long time member and supporter of the American Bus Association, Bus Industry Safety Council, Commercial Vehicle Safety Alliance (CVSA), as well as local associations Driver Hours of Service (HOS) Academy adheres to the Federal Motor Carrier Safety Administration Regulation: § 395.5 Maximum driving time for passenger-carrying vehicles. Subject to the exceptions and exemptions in §395.1a) No motor carrier shall permit or require any driver used by it to drive a passenger-carrying commercial motor vehicle, nor shall any such driver drive a passenger-carrying commercial motor vehicle1) More than 10 hours following 8 consecutive hours off duty; or(2) For any period after having been on duty 15 hours following 8 consecutive hours off duty.(b) No motor carrier shall permit or require a driver of a passenger-carrying commercial motor vehicle to drive, nor shall any driver drive a passenger-carrying commercial motor vehicle, regardless of the number of motor carriers using the driver’s services, for any period after—(1) Having been on duty 60 hours in any 7 consecutive days if the employing motor carrier does not operate commercial motor vehicles every day of the week; or(2) Having been on duty 70 hours in any period of 8 consecutive days if the employing motor carrier operates commercial motor vehicles every day of the week. [70 FR 50073, Aug. 25, 2005] Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 20 Consolidated Safety Services Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 21 7. CHARTER BUS FLEET AND BUS MAINTENANCE 7.1 Charter Fleet Academy boasts the most diverse fleet of vehicles in the area. As per the equipment requirements described in the RFP, we can offer the City of Sunny Isles the following vehicle options: ➢ Van Hool Coach (56 passenger) ➢ Temsa (38 passenger) All of our charter buses are equipped with air-conditioning, lavatories, DVD, multiple power outlets, reclining seats and wireless internet connectivity. All coaches have two -way radios which provide contact with our central operations center, Global Positioning Satellite (GPS) and Drive Cam. Reference Exhibit #1 for additional photos. Van Hool Coach (56 passenger) Temsa (38 passenger) Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 22 GPS Academy has implemented a Vehicle Tracking System using GPS technology. This system is installed on our buses and provides constant real-time position, speed, and route information to dispatch and customer service representatives. The system reports vehicle speed, heading and location to a central database eve ry 100 yards traveled through a CDPD cellular network. The information received is then compared to a database of services being provided at that time in our Charter System. Drivers and route names are added to the records and fed to a web accessed map and management system which is monitored by dispatch. Dispatchers are also able to see the drivers that are assigned to that route. Historical reporting on speed and other safety issues are also available. Drive Cam Originally established in April of 2006, we initiated the Drive Cam program. The system is designed as a hard drive, self-contained unit which acts as an event recorder activated by a gravity or shock event to the bus. The recorder then captures 10 seconds before, and 10 seconds after that event. The program is designed to change driver behavior and eliminate poor or risky driving habits. The key to this system is the immediate reaction by our management team with the driver and to address concerns before they become an accident. It allows us to see events we would otherwise never see. It also allows us to reallocate our safety resources to where we see a greater return on time/investment. This program has documented significant changes in driving behavior as well as reduced wear on the bus and fuel usage. We completed a full corporate rollout in January of 2007. The results have been beyond our expectations. This system (over a $2,500,000 investment) has given us the ability to identify high risk d rivers as never before and defend accident claims where we are clearly not at fault. We now have re-fitted the entire fleet with new Drive Cam Cell cameras. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 23 Electronic Logs As of June 1, 2017, all of Academy’s buses have been equipped with the federally regulated Electronic Logs (E-logs) which The U.S. Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) required all buses in an effort to improve roadway safety by employing technology to strengthen commercial truck and bus drivers’ compliance with hours-of- service regulations that prevent fatigue. Academy’s top priority is safety for our drivers and passengers alike. We began to install the equipment almost a year in advance of the federally mandated law to ensure that our staff was properly trained. The Electronic Driver Logs is an automated system that records all information required to comply with hours and service reports. It also assists drivers with Driver Vehicle Inspection Reporting (DVIR) for pre and post trip inspections. This allows the reports to be filed automatically and back-office personnel are notified of issues that may require repairs. The system Academy installed ISE Fleet Services also provides Dispatchers the visibility for “real-time” driver availability. The ISE benefits for the drivers: • Hours of Service records are automatically captured eliminating any errors from manual entries. • Automated calculations keep drivers informed of driving availability, improving time management and warning of impending violations. • Integrated DVIR workflow ensures inspections are always performed at the appropriate time. • HOS and DVIR documentation always available for roadside inspection. In additional to all the benefits it provides for the drivers it also has many benefits for the fleet: • Easily view, update and print drivers’ logs and DVIR reports. • Real-time information assists in resource allocation and equipment defect resolution. • CSA Fatigued Driver and Vehicle Maintenance BASIC scores are better maintained and improved. • Automated back-office record retention reduces clerical time. • Exceptionally easy to implement. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 24 7.2 Bus Maintenance Academy’s Maintenance Department is capable of performing a variety of services and repairs including major repairs, overhauls, major paint and bodywork, refurbish projects, power train conversions, federal and state inspections all in a timely manner and to the standards set forth by the vehicle manufacturer and Department of Transportation. Academy maintains a modern, fully equipped maintenance facility at each of our terminal location. Each facility has lifts, pits, and all the required parts, tools, and experienced mechanics to make any repairs required and complete full regularly scheduled preventative maintenance programs. We also have automated bus washes and a full-time cleaning staff to maintain the appearance of our vehicles. We lease our tires from Firestone and have no incentive to run tires in poor condition. We pay by the mile and tires are replaced long before the tread depth is an issue. We run only new tires rated for the individual bus application. We also utilize a new balancing gel that improves the smooth, balanced operation of the tires/wheels far beyond that of the old metal weight tire balancing. We take great pride in the appearance of our buses from the tires and wheels to the paint, body and interior as they take the road. We will maintain a close relationship with the City so that suggestions and concerns can be addressed. All bus bodies will be inspected daily by the drivers and noted on the pre-trip inspections. The maintenance manager will also conduct visual inspections weekly to ensure that the bus bodies are maintained in an undamaged condition. Any coach needing body attention will be placed out of service and the damage will be corrected in a professional manner. All frames and structures will be inspected and maintained through our Preventative Maintenance program, semiannual inspections, and internal fleet audits. All frame and structural work performed is only done by qualified body and frame technicians as well as certified welders if needed. No bus will operate with less than fully functioning brakes. Our brakes will b e inspected and adjusted on or before the ten day / 2500-mile inspection interval unless we are notified of a defect by our driver in which the bus is placed out of service immediately. If a driver notes a brake defect, the bus is placed immediately out of service for inspection and repair. Before the bus returns to service a “Brake Test” is performed and recorded, measuring brake efficiency and stopping distances. This test must be within DOT specifications before the bus is released. Our braking systems are routinely inspected by qualified technician s in accordance with the intervals and standards set in our preventative maintenance program. Training is also provided on a regular basis to technicians, foremen and managers on brake inspections and repairs. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 25 All buses will be equipped with a heating, ventilating and air conditioning system (HVAC) and maintained regularly through our Preventative Maintenance program at 120 day / 24,000-mile intervals. All HVAC repairs necessary will be performed in a timely manner by qualified technicians. Any modifications needed to our program to provide better service can be made. All bus radio and interior sound systems will be repaired in a timely manner with adequate spare units to replace defective units in cases where time is of the essence. Drivers w ill be instructed to insure they notify our maintenance staff of any defects and that buses will be placed out of service until the defects are corrected. It is our practice to repair any defective seats and windows damaged by either vandalism or normal wear and these repairs can be done within 48 hours. All seats permanently stained or damaged beyond repair will be repaired within fourteen days. All broken windows will be replaced immediately. No coach will operate with a broken glass. These guidelines wil l be given to our maintenance staff. Our Preventative Maintenance (PM) program is driven both by time and mileage accumulations, whichever comes first. Our PM program is based on information and requirements established by our vehicle manufacturer and the Department of Transportation. The program has been enhanced by using information from our computer systems regarding bus system failure frequencies and this data is used to add, delete, change or move a PM inspection item. Each driver will perform pre and post trip inspections, before and after each trip. All defects will be addressed before the bus goes into service. The driver will be trained on the proper procedures and standards for the inspections. These inspections will be treated with the utmost importance and compliance will be strictly enforced by the management staff. These inspections will be made available to the City upon request. General repairs, driver defects, audit defects and process work generated from PM inspections will all be handled in the same manner. The bus will be placed out of service and a replacement bus provided if the particular bus is not planning to make its pull out time. A bus out of service list is maintained on a Daily Shop Worksheet, where you can find all the information about all the buses placed out of service for that location. No buses will be operated with broken or inoperable passenger doors, windows, or seats. All lights, wipers and horn will be operating. The buses will be equipped with DOT qualified fire extinguishers. No buses will operate with any defective or inoperable brakes or defects noted without being addressed. The supervisors, foremen and managers are encouraged to perform “follow -up inspections” on work performed out of the garage to ensure the integrity of the job performed by its technicians. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 26 The exteriors and interiors of the fleet will be cleaned and washed daily all road grime and dirt will be washed away daily, each bus will start the day’s operation in a freshly washed condition. The interior floor will be mopped daily. The bus will be free of all trash, tape, graffiti and other forms of vandalism such as ink marks, paint and gum. Bus wheels will be maintained in a freshly cleaned manner. Bus wheels will be maintained in a freshly cleaned manner. Bus wheels will be painted whenever the maintenance manager deems it necessary. It will be made clear to all maintenance personnel and drivers that no bus shall operate with any offensive graffiti. If the driver finds such vandalism while on route, he will immediately notify his dispatcher to have the markings removed or bus replaced. Each bus will also be on a Major Clean schedule as per our preventative maintenance program every sixty days or 12,000 miles, whichever comes first. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 27 8. PROCEDURES FOR HANDLING BUS ACCIDENTS AND BREAKDOWNS In the event of a breakdown or accident, the driver will contact his dispatcher immediately with the following information:  Name  Charter Number  Bus Number  Exact Location  Number of Passengers  Nature of the Problem In the event of an accident, the driver will notify the dispatcher. The dispatcher will have an emergency telephone list identifying company personnel, the City personnel, police, and emergency services. Depending on the situation some or all will be notif ied promptly. The dispatcher will notify our company safety supervisor and an investigator will be assigned. If it is determined that the bus will be out of service another one will be dispatched immediately. The Drivers will be able to contact our dispatch office 24 hours a day. All road calls will be coordinated through dispatch and maintenance. The operator will contact the duty dispatcher and explain the situation. The dispatcher will decide whether maintenance needs to be contacted. If needed, maintenance will speak directly to the driver and try to guide the driver through his problem. If it is not resolved, maintenance will dispatch a shop vehicle with a qualified technician to meet the driver at an agreed upon location as to minimize any delay. It will also be determined if another bus should be dispatched with the mechanic or placed on stand-by. Once the mechanic is on site, the bus will then be evaluated. If the bus cannot be repaired in a timely manner and unable to continue its route, the bus will then be replaced by a fresh bus and the mechanic will communicate with his shop foreman regarding the disposition of the defective bus. In the event a breakdown occurs out-of-state, Academy has working relationships with other bus companies throughout the country. The driver maintains a list of all bus companies that we have arrangements with and in the event of a breakdown out-of-state we can immediately address the problem. A daily record of bus failures will be maintained at the facility. Each driver is trained how to handle a breakdown or accident. In addition to notifying dispatch the driver will have a complete breakdown kit and accident kit. All drivers are instructed in these procedures during initial training. Passenger safety is the utmost concern, and the driver will instruct the passengers to stay on the bus until such time that he can place the bus out of harm’s way and the passengers can be discharged onto a safe area. These records will be reviewed by the garage manager to identify any recurring problems. Records can be made available to the City. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 28 9. COMMITMENT TO SUSTAINABILITY Motor coaches are one of the most fuel efficient and green forms of transportation available today. On average, motor coaches reduce emissions by 85% per passenger mile compared with cars. The management and employees of Academy take the environment seriously and thus have incorporated many green initiatives into everyday operations. Recently, Academy certified coaches under parameters set by the University o f Vermont Green Motor Coach Certification program. Academy received a certificate of compliance from Ecolab (www.ecolab.com) for using environmentally friendly cleaning products. Academy leases tires from Firestone who created the One Team, One Planet Spent Tire Program. This program’s goal is to recycle every used tire for a valuable use. Academy worked with Waste Management to institute a recycling program at our headquarters office facility. Starting in January of 2012 all vehicles operated by Academy now use a biodiesel blend fuel. Academy worked with the New Jersey Department of Environmental Protection to install tailpipe retrofit devices on over 400 buses. • Other green initiatives include: • Zero emission wheel cleaner/painting machine • Biodegradable, non-toxic parts cleaning machines and chemicals • 100% recycling of paint waste • New latex biodegradable paint • Extending motor oil/filter changes • Recycling all waste oil, anti-freeze, and transmission fluids • Recycled engine oil used to heat terminal facility • All waste material, batteries and tires are recycled • Installing high-efficiency air compressors in our maintenance facilities • Changing office and shop lighting to high-efficiency systems • Replacing older buses with newer models that feature clean air technology such as diesel exhaust fluid systems • Water from bus washers is contained, cleaned, and recycled • Improving fuel mileage by:  On-board tire pressure monitoring  Installing tire balancing products in all newly mounted tires  Testing gear ratios to obtain optimum mileage  Nitrogen in tires Installed new GPS systems on all buses that monitor engine idling include engine shutoff technology. Maintain a stringent no idling policy for all drivers. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 29 Bio-Diesel All Academy buses use bio-diesel fuel. Compared to gasoline engines, diesels emit less carbon monoxide, hydrocarbon, and carbon dioxide. Since 2006 Academy has been using clean ultra-low sulfur diesel fuel (ULSD) which further reduces emissions up to 10%. ULSD is a petroleum distillate product that undergoes hydrodesulphurization to eliminate more than 99% of the sulfur content. The removal of sulfur from diesel is an analogous to the removal of lead from gasoline, enabling the effective use of advanced catalysts and emissions filters. Waste Oil All waste oil is pumped directly from the bus to a 500-gallon tank. A licensed waste hauler removes the waste oil from the tank directly to a truck to be recycled. Academy is presently conducting tests to use its waste oil to heat its garage facilities. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 30 10. CHARTER EXPERIENCE Academy has vast experience providing transportation services for unique, high profile events throughout our service area. The list of annual events includes: New York City Marathon – Academy has provided service and operational coordination for this marquee event since 1993. On marathon morning we move over 40,000 participants from multiple locations around New York City to the starting area in Staten Island in three hours. Academy provides shuttle service from various hotels in Manhattan to the Tennis Center in Queens for the two week event. At its peak, service requires up to thirty buses operating several routes. Academy has provided charter and shuttle bus services to the thousands of volunteers and participants for over 20 years. Academy has provided service for this event since its inception in 2010 Academy has provided service for the Army/Navy for over 10 years. Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 31 Major Sports Events Super Bowl XLVIII – NJ/NY Managed and operated over 400 buses Super Bowl LIV – Miami Super Bowl LV -- Tampa 2018 All Star Game- Tampa 2016 Winter Classic- Washington, DC 2015 Winter Classic-Boston, MA 2014 Stanley Cup Final – New York 2012 Stanley Cup Final-New Jersey 2011 Stanley Cup Final – Boston 2010 Stanley Cup Final-Philadelphia 2017 All Star Game- Miami 2008, 2009 & 2015 World Series- New York 2008 & 2013 All Star Game-New York 2012 All Star Game- Philadelphia 2011 All Star Game- New York 2015 All Star Game- New York Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 32 College Football Bowl Games Cure Bowl Miami Beach Bowl St. Petersburg Bowl Military Bowl Belk Bowl Russell Athletics Bowl Orange Bowl Birmingham Bowl Citrus Bowl Outback Bowl Gator Bowl Boca Bowl NCAA Football Championship Tampa -2017 Golf Tournaments US Open 2003, 2004, 2006, 2009, 2013 PGA Championship 2005, 2016, 2017 Northern Trust Open (Barclays) 2008- present Tiger Woods/ATT Championship 2015 Presidents Cup 2017 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 32 11. SERVICE AREA Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 33 12. REFERENCES • Lenore Thomas – City of Coconut Creek – 954-545-6670 / 1100 Lyons Road, Coconut Creek, FL 33063 / lthomas@coconutcreek.net • Gerriann Pane - Gerri’s Travel Adventures – 954-803-2468 / PO Box 671001 – Coral Springs, FL 33076 / gerriann519@aol.com • Marjorie Cooper - City of Hollywood – 954-921-3408 / 2030 Polk Street, Hollywood, FL 33020 / mlcooper@hollywoodfl.org Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 34 CONTACT Florida International University Thomas Hartley 11200 SW 8th St Miami, FL 33199 Thomas.hartley@fiu.edu 305-348-3615 Lynn University Paul Rinschler 3601 N Military Trail Boca Raton, FL 33431 Prinschler@lynn.edu 561-237-7268 Rob Mendez Account Manager for University of Miami 305.284.6133 (office) 786.227.8792 (mobile) | robertomendez@anthonytravel.com Hecht Athletic Center | 5821 San Amaro Drive | Coral Gables, FL 33146 Florida Golf Coast University Julie McColley 0501 FGCU Blvd S Fort Myers, FL 33965 juliemccolley@anthonytravel.com 201-994-5327 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 35 Serviced by Academy: NFL Local/Home Teams New England Patriots New York Giants New York Jets Philadelphia Eagles Washington DC Jacksonville Jaguars Miami Dolphins Tampa Bay Buccaneers NFL Visiting Teams Academy services all NFL visiting teams in Boston, NYC, Philadelphia, Baltimore, Washington DC, Atlanta, Miami, Jacksonville and Tampa. MLB Local/Home Teams MLB Visiting Teams New York Yankees New York Mets Philadelphia Phillies Baltimore Orioles Washington Nationals Tampa Bay Rays Academy services all MLB visiting teams in NYC, Philadelphia and Baltimore; most teams in Washington DC and Boston. NHL Local/Home Teams NHL Visiting Teams Academy services all NHL visiting teams in Philadelphia and Washington DC; some teams in Boston and NYC. Boston Bruins New York Rangers Philadelphia Flyers Washington Capitals NBA Local/Home Teams New York Knicks Philadelphia 76ers Washington Wizards Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 36 13. EXHIBITS: 1. Vehicle Amenities and Descriptions 2. City of Sunny Isles Required Forms 3. Academy Bus Contact Sheet 4. Preventative and Maintenance forms 5. Substance Abuse Policy 6. Motor Coach Operators Manual 7. Certificate of Insurance Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 EXHIBIT 1: VEHICLE AMENITIES AND DESCRIPTIONS Van Hool Coach – (56 passenger) Features • 56 Seats • Lavatory • Undercarriage luggage compartment • DVD Player w/ multiple screens • Power outlets • Wi-Fi • DirecTV Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 TEMSA European Coach - (38 passenger) Features Arrived in 2011 European Style in a Smaller Package 38 Seats with DVD Player & Restroom Now Featuring Wi-Fi Internet Access Electrical outlets Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 EXHIBIT 2: City of Sunny Isles Required Forms Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 EXHIBIT 3: ACADEMY BUS CONTACT SHEET Academy Bus, LLC 4160 Ravenswood Road Fort Lauderdale, FL. 33312 954-452-7771 Christopher LaFauci Regional Sales Director 4160 Ravenswood Rd Fort Lauderdale, FL 33312 Office: 954-452-7771 x2017 Cell: 917-542-1224 e-mail: clafauci@academybus.com Veronica Ruiz Charter Sales Manager 4160 Ravenswood Rd Fort Lauderdale, FL. 33312 Office: 954-452-7771 x2005 Cell: 786-371-3481 email:vruiz@academybus.com Antonio Ramos Vice President, Sales Mobile: 201-207-3250 Office: 201-420-7000 ext. 2269 e-mail: aramos@academybus.com Fort Lauderdale Operations 954-452-7771 Academy 24/7 Operations/Dispatch 800-442-7272 Ext 2253 or 2 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 EXHIBIT 4: ACADEMY PREVENTATIVE AND MAINTENANCE FORMS Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 EXHIBIT 5: Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 EXHIBIT 6: Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 EXHIBIT 7: Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02 Response to Invitation to Bid City of Sunny Isles Beach Motor Coach Transportation Invitation to Bid No. 21-03-02