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HomeMy WebLinkAboutChi-Ada Corpororation - LF Cover letter Section 5 Bid Format 1. FORMAT All required signatures shall be manual, in blue ink of an authorized representative who has the legal authority to bind the Contractor in contractual obligations. Each page of the bid should state the name of the Contractor, the bid number, and the page number. The City reserves the right to request additional data or material to support the bid. All material submitted in response to the ITB will become the property of the City. LABEL EACH SECTION AS NUMBERED The ITB must be in the following format at the time of submittal: 2. MINIMUM QUALIFICATION REQUIREMENTS (MQRS) Bidder must read the MQRs first to ensure your firm meets these requirements in order to provide a response to this ITB. Firms that do not meet all the MQRs stated will be determined non-responsive and disqualified from the evaluation process and will not be considered. Proposer must provide all MQRs as requested, in addition to the information requested below. a commercial cleaning operations. A resume must be provided to show the experience. b. The Prime Contractor must have been awarded Prime Contractor and successfully performed three (3) commercial cleaning operations of 5,000 square feet or larger, within the last three (3) years. Chi-Ada Corporation, a 28-year Corporation, is one of the most prominent janitorial services companies. The firm was founded by Mr. Bart Okoro, who started his career with a college background in Management, emphasizing Hospitality Management. He later gained practical experience through many years of service while working onsite in a variety of facilities prior to launching his own business. Chi-Ada Corporation started performing as a subcontractor for cleaning and maintenance services for primary contractors. In 1995, Chi-Ada Corporation registered as a primary contractor and is operating in this capacity until today, under the presidency of Bart Okoro. The firm is now servicing a diverse group of private, public, and government institutions in Miami-Dade County, Broward County, Fulton County, and Sarasota County. Chi-Ada Corporation has earned a reputation for quality standards which are equivalent to those of five-star hotels. With its twenty-eight years of experience, Chi-Ada Corporation activities are focusing on janitorial services such as pressure washing, disinfecting, hard surface floor care, restrooms/bathrooms cleaning, carpet care, floor care services, equipment, labor, and exposed surfaces disinfection, dusting, vacuuming, special event clean-up, emergency clean-up, window washing, and post-construction clean-up. Currently, Chi--part time employees, allocated throughout the contracts that the company holds in Miami Dade janitorial services - DTPW Rail, Mover, and Bus Facilities, Fulton County Janitorial Services for Selected Facilities, Sarasota Janitorial, pressure washing, and window cleaning services, Broward County Janitorial Services for Various County Facilities, City of North Miami Beach janitorial services Citywide, and Sarasota County (Siesta Key Village) custodial services. Chi- contracts are 97% governmental and school contracts. In this regard, Chi-Ada Corporation takes immense pride in its trained, experienced, and skilled staff allocated through the 9 million square feet of various custodial service contracts that the firm is currently managing. The quality of the human resources positively supports our management strategy to have positive appreciation by contract administrators at the end of each contract. Therefore, since 1995, the firm did not register contract cancellation due to compliance failures. Furthermore, Chi-Ada Corporation is a qualified and experienced janitorial services firm. Over the years, the addition, Chi-Ada Corporation acquired high esteem as a successful custodial services firm from private companies and governmental offices. This success is achieved by faithfulness and the quality of our human resources, which is enriched with various skills. For that, our firm is an award winner in the cleaning and maintenance industry. The company won the TOBY award back-to-back in 2004 and 2005. In the year 2007, it reclaimed the award which is conducted by the Building Managers Association of America. Finally, our company measures the importance of our management availabilities. In this regard, Chi-Ada Corporation has a smooth chain of management that allows information to be transmitted freely between lower-level staff to upper-level management and conversely, for prompt reactions, actions, and mitigations of concerns. Chi-Ada Corporation grants some authorizations to managers to deal with day-to-day tasks and report any decisions to Chi-Ada upper management. For this project, our project manager will be available on-site during the normal hours and on-call during the off hours. The project manager will be the liaison between Chi-Ada Corporation and the City. He oversees the mitigation of any issues, manages the contract, and reports his actions to the management of Chi-Ada Corporation. Our supervisors will interact with our on-site employees by supervising them and providing the necessary measures for contract compliance. They also interact with the project manager regarding any activities and report any emergency to the management of the city and the project manager. Chi-Patrick Nwaofokor, is responsible for day-to-day operations and contract administration, and will be Chi-City. He will attend all meetings with Building Managers. He will be responsible for ensuring delivery of supplies and equipment at all facilities. He will ensure employee attendance, adjust schedules as necessary, maintain staffing levels, and ensure performance in compliance with the contract. Mr. Patrick will provide oversight of Routine Cleaning Crew Supervisors. The Routine Cleaning Crew Supervisors increase efficiency by providing. Chi- performing her proposed role. She has worked as one of Chi- RFQ9562-34DTPW. Therefore, Ms. Hernandez will be bringing her personal experience successfully performing this same role on ounty contract that is essentially the same in terms of size, scope, and complexity. Chi- performing her proposed role. She has worked as one of Chi- RFQ9562-34DTPW. Therefore, Ms. Gomez will be bringing her personal experience, successfully performing this same role on City contract that is essentially the same in terms of size, scope, and complexity. Chi- performing her proposed role. She has worked as one of Chi- RFQ9562-34DTPW. Therefore, Ms. Castro will be bringing her personal experience successfully performing this same role on City contract that is essentially the same in terms of size, scope, and complexity. Chi- proposed role. She has worked as one of Chi--34DTPW. Therefore, Ms. Molina will be bringing her personal experience, successfully performing this same role on City contract that is essentially the same in terms of size, scope, and complexity. c. Bidder shall provide reference letters for no less than three (3) commercial clients in which Contractor served as Prime es Beach cannot be used as a reference. 3. Company Information In response to this Bid, all Contractors must provide the following: Details of Entity Business Structure (Corporation, Partnership, LLC) Chi-Ada Corporation is S Corporation under Subchapter S of the Internal Revenue Code Date Founded Chi-Ada Corporation was founded on August 25, 1995 Office address and telephone number, email address One of the offices is located at 4820 West Commercial Blvd. Tamarac, Florida 33319. Telephone No: 954-777-5177. Fax No: 954-777-5147. Email Address: List of any outstanding litigation that would threaten the viability of the firm or the performance of this contract Chi-Ada Corporation does not have any outstanding litigation that can threaten the viability of Chi-Ada Corporation and its performance of this contract. Proof of insurance Bidder must submit a copy of Florida Division of Corporations Sunbiz report with your company registered as active. W9 Bidder must submit their estimated project timeline within the contract period mentioned above. Chi-Ada's priority upon contract award is for its Key Personnel (Account Manager, General Manager, Project Managers, quality control manager, and Supervisors) to meet with the City's Contract Manager and Building Managers to coordinate the project implementation. Chi-Ada's next priority is to review potential hires (including incumbent personnel) and perform background checks/fingerprint checks, hire staff necessary to perform the contract and obtain the requisite clearances/ IDs from the City. In addition, chi-Ada will simultaneously obtain the essential storage space for supplies and equipment. Finally, Chi- Ada will coordinate getting keys and access codes. Detailed Transition Plan Within one business day of execution of the contract by the City: Begin interviewing personnel to perform the contract. Begin performing required background checks, fingerprints, and other necessary screening on likely candidates. Within seven business days of execution of the contract by the City: All personnel necessary for contract performance have been interviewed, vetted, and hired. All the required clearances, approvals, and ID badges have been obtained from the City. Start training personnel. Within fifteen business days of execution of the contract by the City: All personnel hired for the contract will have been trained and will have gone through Chi-Ada orientation. Chi-Ada Corporation is experienced in providing firsthand key employees for every new contract. Our firm works to minimize the consequences of job losses that can affect the incumbent employees. Incidentally, we have a hire- back program for the employees of the outgoing contractor. This program enables us to interview the incumbent employees to retain qualified candidates, who pass their background checks successfully, and who have proven experience that can contribute to increasing the quality of our work. We have implemented the same program in several contracts we undertook in Broward County, Sarasota County, Fulton County, and Miami-Dade County. For example, we were able to retain 97% of the incumbent employees in our contract with Miami-Dade County Metro mover and maintain the wages of those who received increases above the Miami-Dade County Living wage rate if their qualifications and experiences were higher proven. We are projecting to apply the same strategy for the City of Sunny Isles Beach if we awarded this contract. Within eleven business days of execution of the contract by the City: Chi-Ada is ready to begin performing. At least three business days before the start of Chi-Ada contract performance. Final walk-through with City property managers. Last day of incumbent's contract/day before the start of Chi-Ada performance: Incumbent removes its equipment and supplies. Chi-Ada obtains keys and access codes and delivers its equipment and supplies. Chi-Ada anticipates its Transition/Start-Up Team will be its permanent team, ensuring a seamless transition. As a practical matter, however, Chi-Ada expects its Account Manager Bart Okoro will dedicate more time to this contract during the transition to ensure everything runs smoothly. Once everything is optimal, Mr. Okoro will leave the day-to-day operations to Chi-Ada's General Manager and Project Managers. However, Mr. Okoro will remain available to the City Contract Manager and Building Managers 24/7/365. Background checks and fingerprint checks are required for all new employees. When an applicant is cleared, Chi- Ada submits this information to County Security Department and repeats the reviews annually. A security workshop is also required as part of this contract's initial training, followed by a test administered by Chi-Ada that all employees must pass. That is the same plan Chi-Ada successfully used. Transition Table of Organization with segregation of duties among transition team NameRole Duties 4. Bart Okoro Account Manager property managers and obtain keys and codes Georges Idani General Manager Patrick Nwaokeafor Project Manager Bart Okoro Account Manager In charge of recruitment Interview potential hires Georges Idani General Manager Submit background checks Chinedu Okoro Personnel Manager Make hiring decisions Bart Okoro Account Manager Patrick Nwaokeafor Project Manager Qualifications An explanation of why the vendor is the best qualified to perform the contract including how the firm meets or exceeds the requirements of this ITB. Chi-Ada Corporation, a 28-year Corporation, is one of the most prominent janitorial services companies. The firm was founded by Mr. Bart Okoro, who started his career with a college background in Management, emphasizing Hospitality Management. He later gained practical experience through many years of service while working onsite in a variety of facilities prior to launching his own business. Chi-Ada Corporation started performing as a subcontractor for cleaning and maintenance services for primary contractors. In 1995, Chi-Ada Corporation registered as a primary contractor and is operating in this capacity until today, under the presidency of Bart Okoro. The firm is now servicing a diverse group of private, public, and government institutions in Miami-Dade County, Broward County, Fulton County, and Sarasota County. Chi-Ada Corporation has earned a reputation for quality standards which are equivalent to those of five-star hotels. With its twenty-eight years of experience, Chi-Ada Corporation activities are focusing on janitorial services such as pressure washing, disinfecting, hard surface floor care, restrooms/bathrooms cleaning, carpet care, floor care services, equipment, labor, and exposed surfaces disinfection, dusting, vacuuming, special event clean-up, emergency clean-up, window washing, and post-construction clean-up. Currently, Chi--part time employees, allocated throughout the contracts that the company holds in Miami Dade janitorial services - DTPW Rail, Mover, and Bus Facilities, Fulton County Janitorial Services for Selected Facilities, Sarasota Janitorial, pressure washing, and window cleaning services, Broward County Janitorial Services for Various County Facilities, City of North Miami Beach janitorial services Citywide, and Sarasota County (Siesta Key Village) custodial services. Chi- contracts are 97% governmental and school contracts. In this regard, Chi-Ada Corporation takes immense pride in its trained, experienced, and skilled staff allocated through the 9 million square feet of various custodial service contracts that the firm is currently managing. The quality of the human resources positively supports our management strategy to have positive appreciation by contract administrators at the end of each contract. Therefore, since 1995, the firm did not register contract cancellation due to compliance failures. Furthermore, Chi-Ada Corporation is a qualified and experienced janitorial services firm. Over the years, the addition, Chi-Ada Corporation acquired high esteem as a successful custodial services firm from private companies and governmental offices. This success is achieved by faithfulness and the quality of our human resources, which is enriched with various skills. For that, our firm is an award winner in the cleaning and maintenance industry. The company won the TOBY award back-to-back in 2004 and 2005. In the year 2007, it reclaimed the award which is conducted by the Building Managers Association of America. Finally, our company measures the importance of our management availabilities. In this regard, Chi-Ada Corporation has a smooth chain of management that allows information to be transmitted freely between lower-level staff to upper-level management and conversely, for prompt reactions, actions, and mitigations of concerns. Chi-Ada Corporation grants some authorizations to managers to deal with day-to-day tasks and report any decisions to Chi-Ada upper management. For this project, our project manager will be available on-site during the normal hours and on-call during the off hours. The project manager will be the liaison between Chi-Ada Corporation and the City. He oversees the mitigation of any issues, manages the contract, and reports his actions to the management of Chi-Ada Corporation. Our supervisors will interact with our on-site employees by supervising them and providing the necessary measures for contract compliance. They also interact with the project manager regarding any activities and report any emergency to the management of the city and the project manager. Chi-Patrick Nwaokofor, is responsible for day-to-day operations and contract administration, and will be Chi-City. He will attend all meetings with the City Building Managers. He will be responsible for ensuring delivery of supplies and equipment at all facilities. He will ensure employee attendance, adjust schedules as necessary, maintain staffing levels, and ensure performance in compliance with the contract. Mr. Patrick will provide oversight of Routine Cleaning Crew Supervisors. The Routine Cleaning Crew Supervisors increase efficiency by providing. Chi- performing her proposed role. She has worked as one of Chi- RFQ9562-34DTPW. Therefore, Ms. Hernandez will be bringing her personal experience successfully performing this same role on ounty contract that is essentially the same in terms of size, scope, and complexity. Chi- performing her proposed role. She has worked as one of Chi- RFQ9562-34DTPW. Therefore, Ms. Gomez will be bringing her personal experience, successfully performing this same role on City contract that is essentially the same in terms of size, scope, and complexity. Chi- performing her proposed role. She has worked as one of Chi- RFQ9562-34DTPW. Therefore, Ms. Castro will be bringing her personal experience successfully performing this same role on City contract that is essentially the same in terms of size, scope, and complexity. Chi- proposed role. She has worked as one of Chi--34DTPW. Therefore, Ms. Molina will be bringing her personal experience, successfully performing this same role on City contract that is essentially the same in terms of size, scope, and complexity. Current Contracts in Miami-Dade, Broward or Palm Beach, Florida Counties. Use of green products Chi--emitting materials, recycled content materials/supplies, and environmentally friendly maintenance practices that are implemented by adopting training programs for janitorial supervisors and staff. These initiatives are intended to reduce the amount of volatile organic compounds (VOCs) used in cleaning while eliminating many indoor airborne particulates, which may adversely impact indoor air quality. Chi-Ada Corporation purchases/utilizes only sustainable cleaning and hard floor and carpet care products, meeting the sustainability criteria outlined in LEED v4 for Building Operations and Maintenance Indoor Environmental Quality (EQ) Credit: Green Cleaning Products and Materials. Chi-Ada Corporation purchases/utilizes only sustainable disposable janitorial paper products and trash bags, meeting the sustainability criteria outlined in LEED v4 for Building Operations and Maintenance Indoor Environmental Quality (EQ) Credit: Green Cleaning Products and Materials. Chi-Ada Corporation purchases/utilizes only cleaning equipment meeting the sustainability criteria outlined in LEED v4 for Building Operations and Maintenance Indoor Environmental Quality (EQ) Credit: Green Cleaning Equipment. Chi-Ada Corporation purchases/utilizes color-coded microfiber mops, towels, and similar wiping materials to eliminate cross-contamination. One color shall be designated for restrooms and another color for other areas. Mops, towels, and other similar wiping materials used to clean restrooms will not be used to clean other areas and vice versus. Chi-Ada Corporation has established standard operating procedures that address how an effective cleaning and hard floor and carpet maintenance system will be consistently utilized, managed, and audited to protect vulnerable building occupants. In situations where cleaning operations can potentially adversely affect any identified members of a vulnerable population: Daily cleaning activities will be scheduled appropriately to avoid exposure of vulnerable populations to the cleaning process. Alternative cleaning practices will be adopted to minimize or make unnecessary the use of cleaning chemicals. Cleaning chemicals will be used in areas only where sufficient ventilation is present to allow chemicals to dissipate before the area becomes repopulated. Additional ventilation will be provided through the use of blowers to enhance the rate of chemical dissipation. Cleaning operations will be conducted to prevent the transfer of impacts to other areas of the building that may contain vulnerable populations. Chi-Ada Corporation promotes hand hygiene by ensuring that the property's soap and towel dispensers are checked each day and filled as needed. Chi-Ada Corporation has guidelines addressing the safe handling and storage of cleaning products used in the building by storing products in a clean, cool, dry space. Some cleaning chemicals can have hazardous reactions when they experience extreme temperature fluctuations or high humidity levels. Store in well-ventilated areas, away from HVAC intake vents. This helps prevent any fumes from spreading to other areas of the facility. Store no higher than eye level and never on the top shelf of a storage area. Do not overcrowd shelves, and include anti-roll lips to avoid falling containers. Chi-Ada does not store cleaning chemicals on the floor, even temporarily. If there is a hazardous spill or mishap, the following steps should be taken: Identify the spilled. Materials oozing from marked containers are easy to identify if a worker has been injured, notify the building manager and call 911 if needed. Contain the spill to keep the spill from spreading; place dikes around the edges of the spill. Turn off spouts or valves depending on where the spill is coming from. Clean up the spill by making sure the spill is stopped at the source. Use mops, shop towels, mats, and other absorbent items to mop up small spills. Decontaminate the spill site. Thoroughly clean the entire area. Finish by cleaning the tools and equipment used to clean up the spill. Report the spill if needed. Chi-Ada Corporation has a training program to train personnel on the needs of the building. This program is provided as a separate document. It addresses the training of personnel in the hazards, use, maintenance, disposal and recycling of cleaning products, dispensing equipment, and packaging. Staff are trained to spray the cleaning product onto the rag, not the equipment/surface. Chi-Ada Corporation uses a staffing plan that facilitates compliance with the contract specifications and includes positions such as Project Manager, Assistant Project Manager, Quality Control Manager, Supervisor, and Janitor. If Quality Control Inspections reveal deficiencies with a property's cleanliness, the property's staffing plan is reassessed and altered to bring the property back into compliance with the contract specifications. Chi-Ada Corporation uses cleaning product concentrates with appropriate dilution systems to minimize cleaning product use wherever possible. Chi-Ada Corporation removes all recyclables from each location as required. In addition, recyclables are removed separately from trash to avoid contamination, placed in designated recycle bins, and transported to designated pick-up locations if applicable. LEED v4 for Building Operations and Maintenance Indoor Environmental Quality (EQ) Credit: Green Cleaning Products and Materials. The cleaning products meet one or more of the following standards for the appropriate category: a. Green Seal GS-37, for general-purpose, bathroom, glass, and carpet cleaners used for industrial and institutional purposes. b. Environmental Choice CCD-110, for cleaning and degreasing compounds. c. Environmental Choice CCD-146, for hard surface cleaners. d. Environmental Choice CCD-148 for carpet and upholstery care. e. Green Seal GS-40, for industrial and institutional floor care products. f. Environmental Choice CCD-147, for hard-floor care. Disinfectants, metal polish, or other products not addressed by the above standards meet one or more of the following standards for the appropriate category: a. Environmental Choice CCD-112, for digestion additives for cleaning and odor control. b. Environmental Choice CCD-113, for drain or grease trap additives. c. Environmental Choice CCD-115, for odor control additives. d. Green Seal GS-52/53 for specialty cleaning products. e. Regulations maximum allowable VOC levels for the specific product category. Disposable janitorial paper products and trash bags meet the minimum requirements of 1 or more of the following programs for the relevant product category: a. Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines for Janitorial Paper and Plastic Trash Can Liners. b. Green Seal GS-01 for tissue paper, paper towels, and napkins. c. Environmental Choice CCD-082, for toilet tissue. d. Environmental Choice CCD-086, for hand towels. e. Janitorial paper products derived from rapidly renewable resources or tree-free fibers. f. FSC certification for fiber procurement. g. EPA comprehensive procurement guidelines for plastic trash can liners. h. Integrated waste management requirements for plastic trash can liners Hand soaps and hand sanitizers must meet one or more of the following standards: a. No antimicrobial agents (other than as a preservative) except where required by health codes and other regulations (e.g., food service and health care requirements). b. Green Seal GS-41 for industrial and institutional hand cleaners. c. Environmental Choice CCD-104, for hand cleaners and hand soaps. d. Environmental Choice CCD-170, for hand sanitizers. e. EPA Design for the Environment Program's standard for safer cleaning products. LEED v4 for Building Operations and Maintenance Indoor Environmental Quality (EQ) Credit: Green Cleaning Equipment Vacuum cleaners are certified by the Carpet and Rug Institute Seal of Approval/Green Label Vacuum Program and operate with a maximum sound level of 70 dBA or less under ISO 11201. Carpet extraction equipment used for deep restorative cleaning is certified by the Carpet and Rug Institute's Seal of Approval Deep Cleaning Extractors and Seal of Approval Deep Cleaning Systems program. Powered floor maintenance equipment, such as vacuums or other devices for capturing fine particulates, must operate with a maximum sound level of 70 dBA in accordance with ISO 11201. Propane-powered floor equipment is not used. Automated scrubbing machines must be equipped with variable-speed feed pumps and either (1) onboard cleaning product metering to optimize the use of cleaning fluids or (2) dilution control systems for cleaning product refilling. Alternatively, scrubbing machines may use tap water only, with no added cleaning products. 4. Staffing Relevant experience and qualifications of key personnel, including key personnel of subcontractors, that will be assigned to this project and experience and qualifications of subcontractors. Resumes of supervisors should be provided with emphasis being given to their experience, track record and training in similar work. The following information must also be included: The size and experience of the company staff pool from which staff assigned to the management contract can be drawn. The composition of the staff team should include: The names of the employees in the area responsible for this contract The name of the person who will be responsible for the coordination of work. Chi- Chi- Identify all major sub-contractors, if any. Chi-Ada will not use a subcontractor 5. Approach / Methodology Proposers approach methodology to providing the services requested in this solicitation: Suitability of the methodologies and approaches used in achieving tasks Overall organization to completing the project Chi- contractor. For that, Chi-Ada will remedy any deficiencies in the incumbent initial deep cleaning of each concourse and adjunct facilities within 30 days of starting the contract performance. It will involve: Initial cleaning Stripping and polishing all the hard floors Deep cleaning all carpets High dusting and low dusting Cleaning and polishing all furniture and walls. Restrooms Lights Air quality (vents) Baseboard Window ledgers For the second step, Chi-Ada intends to provide a specific project plan and procedures for this effort that it is successfully implementing in several contracts, which is essentially the same as this bid in terms of size, scope, and complexity: Hiring and using the best, most well-trained personnel. T Giving all personnel the tools to succeed by providing only the best supplies and equipment. Performing all tasks as efficiently as possible while maintaining high quality Providing appropriate oversight of all personnel Using cutting-edge, labor-saving technology wherever possible to increase efficiency, such as autonomous floor care robots. Maintaining clear internal lines of communication and operational awareness Proactively preventing problems before they appear instead of merely reacting. Following this plan and these procedures, Chi-Ada will allocate appropriately sized and skilled custodial and routine project crews to each facility. The janitorial crew will be led by supervisors while Chi- the crews and supervisors. Chi- oversight and quality control. This plan ensures all tasks will be performed in a manner that is: (1) efficient; (2) standardized; and (3) nonintrus Chi--equipped management organization. We are confident that our new hires learn simple yet highly effective methods that ensure the best results. An experienced Chi-Ada Manager will also give all new employees valuable on-the-job training. In addition, all newly hired employees will undergo a period of training, which will specifically cover the scope of work to which they will be assigned. Finally, it applies even to individuals with experience in cleaning and floor maintenance service with other companies. efficiently and safely. At Chi-Ada, custodial workers must be trained in the proper use of cleaning chemicals and equipment to avoid damaging carpet, tile, wood, and other surfaces within your facility, as well as to maintain the equipment that employees will be using. Our training program starts with in-service sessions to ensure a complete understanding of the techniques and to keep up with the rapidly changing industry. Training allows our employees to stay afloat with current innovations in cleaning techniques, equipment, and proper handling of equipment, chemicals, and proper mixture, and the highest quality services. Four Types of Training: Chi-Ada Corporation adopts four distinct groups for whom adequate training is regularly provided to our employees: (1) Entry-level employees, (2) Potentially promotable employees, (3) Supervisory employees, and (4) management trainees. These employees are the greatest assets. Therefore, we place a high priority on hiring and training them. This training program includes work practices and standard expectations, Chi-Ada Corporation policies and worksite policies, daily functions and performance, work schedule and time management, job description, and the use of supplies, paper, soap, etc. Cross-training is another type of training program that Chi-Ada Corporation adopts to broaden the scope and awareness of our employees. This training program allows us to secure a workforce that will be available in all phases of the service industry. Our training program is recognized by the Professional Housekeeper of America (PHA) and the Building Service Contracts Association International (BSCAI). Our training method includes brochures, magazines, and audiovisual aid. Training is important to enable Chi-Ada Corporation to provide the expected high-quality services to our clients. Orientation to Housekeeping Operations All Chi-Ada Corporation employees are required to attend general orientation and training programs, which will allow them to become confident and knowledgeable in their positions, company processes, and overall goals set forth for all its employees. All employees attend orientation and preparation process for their new assignment. Our Human Resource Manager trains all managers and supervisors. The Operations Manager stays on site until all managers are thoroughly trained and can function independently. All supervisors or lead personnel must have hands-on experience in the assigned areas. This approach has been very successful for Chi-Ada Corporation since the start of the company. Classroom training will be provided by a qualified Training/QA Manager and offered on- site. This trainer will be supported by a Safety/Training Director and other Chi-Ada Staff. Employee management for managers and supervisors training is done through the American Management Association, Inc. magazine and Training videos. In addition to on-site training by Chi-Ada, occasional speakers, product demonstrations, and seminars will be sponsored by Chi-Ada Corporation for all department staff. These sessions will be made available to other account personnel where appropriate. Sample of checklist per floor 6. EXCEPTIONS No exceptions has been taken on bid terms and conditions by Chi-Ada Corporation. 7. Contract Forms All completed contract