HomeMy WebLinkAboutSFM SERVICES - LF
\[Year\]
SFM Janitorial Services, LLC., Proposal for
\[Document title\]
City of Sunny Isles Beach ITB 24-01-01
Carpet & Floor Maintenance Services
Submitted by:
Christian Infante, Manager
SFM Janitorial Services, LLC.
7500 NW 74 Avenue
Medley, FL 33166
Vanezza Rivera
Ph. 305.818.2424
Fx. 305.818.3510
\[Company name\]
cinfante@sfmservices.com
Submitted on Thursday, February 1, 2024
\[Date\]
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1.TABLE OF CONTENTS
1.Table of Contents............................................................................................................................................. 2
2.Letter of Intent................................................................................................................................................... 4
3.Minimum Qualifications Requirement........................................................................................................... 5
Proposed Project Manager, Alejandro Di Cola ................................................................................................ 5
Resume ...............................................................................................................................................................6
Performance History ............................................................................................................................................. 7
Reference Letters .................................................................................................................................................. 9
4.Bid Forms and Pricing....................................................................................................................................13
5.Firm Qualifications and Experience.............................................................................................................34
Benefits of Hiring SFM Services ........................................................................................................................... 35
Financial Stability ................................................................................................................................................ 36
Organization Structure ....................................................................................................................................... 37
Litigation ............................................................................................................................................................... 37
Certificate of Status & LBT .................................................................................................................................. 38
Certifications, & Memberships .......................................................................................................................... 42
6.Key Personnel Qualifications........................................................................................................................48
Resumes ............................................................................................................................................................... 53
7.Transitiona Plan...............................................................................................................................................57
SFM Transition Tracker ......................................................................................................................................... 58
60 Day Transition Timeline .................................................................................................................................. 59
Preliminary Implementation Plan ...................................................................................................................... 60
I. Implementation Team .................................................................................................................................60
II. Expectations Meeting .................................................................................................................................61
III. On Site Orientation .....................................................................................................................................61
IV. Order Equipment & Supplies ....................................................................................................................62
V. Employee Screening & Hiring ....................................................................................................................63
VI. Employee Training .....................................................................................................................................65
VII. Set Up Web-based Quality Control Inspection System ........................................................................65
VIII. Invoicing ....................................................................................................................................................66
IX. Service Start Up ..........................................................................................................................................66
X. Follow Up Meetings ....................................................................................................................................67
8.Project Appoach............................................................................................................................................68
Overall Approach to Account Management ................................................................................................ 69
Inspections ........................................................................................................................................................... 70
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Sample Inspection Form.................................................................................................................................70
Employee/ Services Log.....................................................................................................................................71
Equipment, Chemicals, & Products..................................................................................................................74
Suppliers...........................................................................................................................................................74
Chemicals........................................................................................................................................................75
Safety Data Sheets “SDS”...............................................................................................................................76
Microfiber Technology....................................................................................................................................77
Equipment List..................................................................................................................................................78
Floor Care.........................................................................................................................................................82
Floor Care Equipment.....................................................................................................................................83
Emergency Reponse..........................................................................................................................................84
9.Quality Control and Safety Program............................................................................................................85
Quality Control....................................................................................................................................................85
Measurement Tools.........................................................................................................................................86
Reporting..........................................................................................................................................................86
SFM’s Internal Communication System........................................................................................................92
Client Ticket System........................................................................................................................................93
Employee Tracking.........................................................................................................................................93
10.Policies & Procedures................................................................................................................................94
Human Resources Program...........................................................................................................................94
SFM’s Hiring Format.........................................................................................................................................95
Hiring Methodology........................................................................................................................................96
Background Checks.......................................................................................................................................96
Employee Satisfaction and Recognition Program......................................................................................97
Drug Free Workplace Program......................................................................................................................98
Employee Identification & Uniforms..............................................................................................................99
UKG Time and Attendance System...........................................................................................................100
11.Safety & Training Program......................................................................................................................101
Safety Program.................................................................................................................................................102
Employee Safety BBQ..................................................................................................................................104
12.Distinctive Services Offered...................................................................................................................105
Event Cleaning.............................................................................................................................................106
Disaster Recovery Services..........................................................................................................................107
High Disinfection Services............................................................................................................................108
Community Involvement.............................................................................................................................109
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2.LETTEROF INTENT
Thursday, February 1, 2024
Genesis Cuevas
City of Sunny Isles Beach
18070 Collins Avenue
Sunny Isles Beach, FL33160
Dear Ms. Cuevasand Members of the Evaluation Committee,
SFMJanitorial Services, LLC., (“SFM”), ispleased to submit this proposal to the City of Sunny Isles Beach
inresponse to24-01-01 “Carpet and Floor Maintenance Services”. After conducting oursite tour, we
realize the valuable resource SFM can be to Sunny Isleswith its floor careneeds. SFM is a South Florida
local, minority-certified, family-owned business headquartered in Miami, FL.
SFM cleans over 7 millionsquarefeet throughout South Florida. We offergovernment buildings,
municipalities, medical facilities,and commercial businesses the necessary services to maintain a clean
and safe environment for its business communityand residents. Our company has the vast experience,
talent, and practices of a large firm, but the service and area knowledge of a local company dedicated to
its client needs.Enclosed, you will find why SFM istheright choice for the City ofSunny Isles.
Key points of our proposal:
Nearly 1,000 employees on payroll.
Over 7 million square feet cleaned daily.
Life insurance for all FTE’s paid for by SFM.
All staff will be eligible for performance bonuses.
All staff will receive free uniforms.
Web-based Quality Controland unannounced inspections.
Allcleaning productsused are Green Seal Certified.
SFM has the experience, personnel, equipment, and resources to carry out the operations outlined in
the scope of services. Working together, SFMcan deliver your objectives. I suggest a discussion after
your review of our proposal to explain our operation plan in detail and get your valuable feedback.If
there are any questions regarding this proposal, please feel free to call me directly at 305.525.9442 or
email me at cinfante@sfmservices.com
Respectfully Submitted,
Christian Infante
Manager& Owner
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3.MINIMUM QUALIFICATIONS REQUIREMENT
PROPOSED PROJECT MANAGER, ALEJANDRO DI COLA
Alejandro Di Cola, Project Manager
SFM JanitorialServices, LLC.
Office 305.818.2424 Fax 305.818.2428
Email adicola@sfmservices.com
Alejandro Di Cola joined the SFM Team in 2018. He brings a wealth of
experience from the municipal public works sector. Alejandro started off
working as a heavy equipment operator and rose through the ranks as a
project manager overseeing all SFM's floor care andstreet sweeping
operations. Alejandro is a seasoned professional in the field of special floor
cleaning services. He is familiar with the unique characteristics and care
requirements, chemicals, and equipmentfor all floor types. Alejandro's
knowledge and experience enable him to provide tailored cleaning solutions
specific to each floor type, ensuring its longevity and maintaining its
aesthetic appeal.His expertise, attention to detail, and commitment to
customer satisfaction make him a trusted choice for clients seeking
exceptional cleaning results.Additionally, as a leader he has communication
skills that enable him to not only get a higher level of performance out of our
employees on a day-to-day basis but, also when challenging situations arise.
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RESUME
Alejandro Di Cola
Project Manager
adicola@sfmservices.com
Education
National University of the Army Forces (UNEFA)
Bachelor’s Degree in Disaster Administration
University of South Florida.
OSHA 30-Hour Outreach for General Industry
Hazwoper 8-hours Refresher.
BSCAI
Business Management and financial mastery.
Harvard University (HarvardX).
Exercising Leadership: Foundational Principles.
In Learning
Become a Project Manager.
Experience
2018 - Present SFM Services, Inc.
Project Manager.
Planning and overseeing projects specific to floor care, street sweeping, and
janitorial maintenance. Ensure they are completed in atimely fashion and
within budget.
Plan and designate project resources, prepare budgets, monitor progress, and
keep stakeholders informed.
2016 - 2018 Nail Republic
General Manager
Leading a nailspecialists’team, sales, customer service, andfinancial reports.
2014 - 2016 Multiservicios Towing C.A.
President
Owner of a towing truck services operations.
Additional Skills
Strategic Planning, Operations Management, inventory control,
Program & Project Management
Resource Allocation / Optimization
Computer literate: Microsoft Word, Excel, PowerPoint, UKG, Netsuite.
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PERFORMANCE HISTORY
Proudly Serviced Since 1991
City of Coral Gables
Client Name
RFP No. 2021-005 - Janitorial Maintenance Services
Contract name
2016 to present & 1991 to 2006
Contract Term
Approx. 250,000 sq. ft.
Contract Size
janitorial services to allCityownedfacilities including nightly cleaning of offices,
restrooms, common areas. Daily porter services torestrooms and common areas,
carpet cleaning, stripping & refinishing floors, high pressure cleaning, electrostatic
Scope of Work
disinfection services, and other special cleaning services.SFM cleans approximately 12
sites in this contract.SFM also performs Special Event Cleaning.
Ralph RodriguezP: 305.460.5014 E: RRodriguez1@coralgables.com
Contact
2800 SW 72nd Avenue Miami, Florida 33155
Proudly Serviced Since 2019
City of Miami Beach
Client Name
RFP 2017-070-JC Janitorial Services
Contract name
2019 to present
Contract Term
Approx. 2 million sq. ft.
Contract Size
Janitorial services are performed throughout the City at all city owned facilities, parking
garages, public restrooms, and park restrooms.Additional services such as carpet
cleaning, stripping & refinishing floors, high pressure cleaningare also performed on a
Scope of Work
scheduled basis. SFM cleans approximately 63 sites in this contract. SFM also performs
Special Event Cleaning.
Elizabeth Miro P: 305.673.7000 x.22925 E: ElizabethMiro@miamibeachfl.gov
Contact
1833 Bay Rd., 2nd Floor, Miami Beach, FL 33139
Proudly Serviced Since 2020
Miami-Dade County Aviation Department
Client Name
FB-01167 Janitorial Services for MIA & General Aviation Airports Zone 4
Contract name
2020 to present
Contract Term
Approx. 2 million sq. ft.
Contract Size
Janitorial Services for the Miami-Dade Aviation Department. Services are exclusive to
all non-terminal buildings, airport properties, and other outlying buildings at Miami
Scope of Work
International and General Aviation Airports defined as Zone 4.SFM cleans
approximately 27 sites in this contract.
Michael SimmP: 305.876.8479 E:MSimm@flymia.com
Contact
Facilities Management & Engineering DivisionP.O. Box 025504Miami, FL 33102-5504
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Proudly Serviced Since 2008
Baptist Health South Florida
Client Name
RFP 215 Janitorial Services
Contract name
2008to present
Contract Term
Approx. 1 millionsq. ft.
Contract Size
janitorial services at various locations throughout its system. Servicesinclude daytime
and nighttime porter services, floor care, and consumables. Additional services
Scope of Work
requested may include high dusting, pressure cleaning, and garage cleaning.SFM
cleans approximately 23 sites in this contract.
Yanei Perez P: 305.812.9179 E:yaneip@baptisthealth.net
Contact
1228 South Pine Island Road Plantation, FL 33324
Proudly Serviced from2017 to 2023
Broward Health
Client Name
Offsite Janitorial Services
Contract name
2017to 2023
Contract Term
Approx. 200,000 sq. ft.
Contract Size
janitorial services at various locations throughout its system. Servicesinclude daytime
and nighttime porter services, floor care, and consumables. Additional services
Scope of Work
requested may include high dusting, pressure cleaning, and garage cleaning.SFM
cleaned approximately 14 sites in this contract.
Doug Fennema P: 954.355.5976 E: dfennema@browardhealth.org
Contact
1608 SE 3rd Ave Fort Lauderdale, FL 33316
Proudly Serviced Since 1978
Miami-Dade County Youth Fair and Exposition
Client Name
Cleaning Services
Contract name
1978to present
Contract Term
Approx. 200,000 sq. ft.of building + 80 Acres of Fairgrounds
Contract Size
SFM provides cleaning services before, during, and after to one of the Nation’s largest
annual fairs. TheMiami-Dade County Youth Fair and Expositionbrings in over half a
Scope of Work
million attendees yearly. The fairground is composed of 80 Acres of Fairgroundsand 5
exhibition buildings that approximate 200,000 sq. ft.
Rosa M MadrugaP: 305.223.7060E:rmadruga@fairexpo.com
Contact
10901 Coral Way Miami, FL 33165
Additional references are available upon request.
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REFERENCE LETTERS
From:Rodriguez, Ralph <rrodriguez1@coralgables.com>
Sent:Wednesday, January 31, 2024 3:19 PM
To:Christian Infante <CInfante@sfmservices.com>
Subject:Letter of Recommendation
SECURITY NOTE: *This email has originated from OUTSIDE of SFM Services. Please exercise caution with attachments and
links *
To whom it may concern
spaces. SFM will coordinate the work and the hours of service based on your
Ralph Rodriguez; NCIDQ,ENVsp
Chief,GeneralServicesAdministrationDivision
City of Coral Gables Public Works Department
2800 SW 72nd Avenue /Miami, Florida 33155
(305) 460-5014 /rrodriguez1@coralgables.com
“simplicity is about subtracting the obvious, and adding the meaningful”
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From:Yanei Perez <YaneiP@baptisthealth.net>
Sent:Wednesday, January 31, 2024 3:13 PM
To:Christian Infante <CInfante@sfmservices.com>
Subject:Thank you
SECURITY NOTE: *This email has originated from OUTSIDE of SFM Services. Please exercise caution with attachments and
links *
Dear SFM Janitorial Team,
I want to express my sincere appreciation for the exceptional floor and carpet care services you provided at our
properties.
Your attention to detail and commitment to excellence truly made a significant difference.
Thank you for the outstanding job and we hope to build on this relationship for many years to come.
Best regards,
Yanei Perez
Property Manager
Baptist Health
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4.BID FORMS AND PRICING
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5.FIRM QUALIFICATIONS AND EXPERIENCE
SFM is a trusted and reliable janitorial company in South Florida, with
SFM cleans over 7
a remarkable track record of over five decades.Throughout the years,
million square feet
SFM has consistently delivered exceptional cleaning services to a wide
throughout South
Florida
range of clients, earning a reputation for excellence and customer
satisfaction.
For more than 40 years, the eyes of the world were set on Miami’s
Orange Bowl Stadium. The manicured lawns and impeccably clean
venue set the spotlight for some of the city’s most memorable events.
Since 1972, the company responsible for keeping the facility looking
its best, was SFM Services, Inc. Although the Orange Bowl closed its
doors in 2007, SFM continues its mission of making South Florida’s
Miami Orange BowlStadium
most notable locations look their best.
Years Serviced: 1972 to 2007
We are proud of our client retention:
City of Miami Beach since 2009City of Miami Springs since 2002
Town of Miami Lakes since 2003City of Coral Gables since 1991
Leon Medical Centers since 1998Baptist Health since 2009
SFM is one of South Florida’s largest and most Youth Fair. Ourfacilityhas approximately 15,000
reputable janitorial service companies. A true square feet of office space, over 16,000 square
industry leader in janitorial services with a feet of warehouse space, and just over 3 acres
proven performance history ofserving over 20of land. That, plus access to the latest equipment
municipalities and many large commercial and a fleet of over 100 vehicles sets us apart
properties spanning from Monroe to Palm from the rest.
Beach County. Some of our most notable clients
We offer our clients cost-effective solutions to
include:
keeping their properties clean. SFM has the
experience, management talent, labor, and
Baptist Health Systems
Broward Healthfinancial resources that few if any of our
Leon Medical Centers
competitors bring to the table. Our company has
Florida National University
the vast experience, talent, and practices of a
City of Coral Gables
large firm, but the service and area knowledge
City of Miami Beach
of a local company dedicated to its client and
client needs. Unlike large national and
SFM is well seasoned in serving facilities that are
impersonal firms, we are accessible to our
open 24/7/365. We handle everything from
clients any time of day. The City of Sunny Isles
educational facilities, medical facilities, offices,
Beachwill have direct access to the SFM’s
and large public venue cleanupsuch as the Ultra
Executive Management Team.
Music Festival and the Miami-Dade County
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BENEFITS OF HIRING SFM SERVICES
South Florida Experience:
SFM is truly a South Florida “Local” business.Locally headquartered in South Florida since
1972, our team is rooted and has in depth knowledge of the South Floridaarea. Our local
presence gives SFM an advantage over other firms.
Direct Ownership Support:
Unlike large-national impersonal firms, SFM is a local, minority, family-owned company run by
its Founding Officers, Jose and Christian Infante. The City of Sunny Isles Beachwill have direct
access to SFM’s proprietors 24/7/365.
Risk Management:
SFM has a robust Risk Management & Safety Program that contributes to the business continuity
and success of our operations. SFM’s Risk Management Team is composed of thorough quality
control, training, and employee engagement. This composition allows SFM to quickly identify,
assess, and mediate known risks as well as identifying and securing potential unknown events.
Training:
Our Team prides itself in having one of the best combined training programs in South Florida.
The quality of service we deliver through extensive training has permitted us to grow
exponentially over the last decade. SFM staff receive continuous training inall areas of janitorial
protocols to ensure our clients get the most out of their SFM experience. Because SFM has its
own in-house training program, our team is not limited to monthly or quarterly trainings.
Recruitment:
We believe that the best way to offer exceptional service to our clients is to recruit the most
talented, dedicated people in the industry. SFM’s experienced recruitment team targets local
residents for employment opportunities thus fostering community involvement and
development. SFM is well known for its local employment opportunities. Currently SFM Services
has nearly 1,000 active employees in Miami-Dade and Broward County.
Technology:
SFM has adopted new technology that offers transparency and real-time information. Our web-
based management software and scanning systems can now immediately dispatch services as
needed instead of routine schedules. This allows SFM staff to anticipate, prevent and respond
more effectively.
Industry Knowledge:
Our team is composed of highly motivated, trained, and experienced personnel. The SFM staff
has the following credentials: ISSA Certified, BSCAI Members, APWA Members, Certified Floor
Technicians, Certified Carpet Care Technicians, Spartan Green Cleaning Certifications, and MOT
Certified.
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FINANCIAL STABILITY
SFM Janitorial Services, LLC., has the financial support and working capital needed to fuel our resources
and assets essential to our operations. SFM has enough bonding capacity to provide performance and
payment bonds in an amount not less than one hundred percent (100%) of the contract amount from a
surety firm rated A- (Excellent) by AM Best. SFM Services has never defaulted on a contract or failed to
perform through its entirety. Financial Statements are available upon request.
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ORGANIZATION STRUCTURE
SFM Janitorial Services, LLC., is a limited liability corporation organized under the laws of the State of
th,
Florida on May 92006. SFM Janitorial Services, LLC., is 100% owned by and is a subsidiary company of
SFM Services, Inc.
The registered agent and authorized persons for SFM Janitorial Services, LLC., are as follows:
1.Christian Infante, Manager
2.SFM Services, Inc., MGRM
3.Carlos Triay ESQ, RegisteredAgent
SFM Services, Inc., is the parent company of SFM Janitorial Services, LLC., and the ownership interests
are as follows:
1.Christian Infante, President & Treasurer 51%
2.Jose Infante, Vice President & Secretary 49%
LITIGATION
SFM Janitorial Services, LLC., and its related entities may be included from time to time in litigation
brought against its clients due to the nature of its business; there is no prior or pending litigation that
would have a material adverse effect on SFM’s ability to deliver services under any award of the RFP.
There is no pending or prior litigation in which the Team has been averse to any of its clients or
governmental entities.
SFM Janitorial Services, LLC., does not have anycivil, criminal, administrative, bankruptcy or other similar
proceeding was filed against our company.
No city, county, or other governmental entity has terminated a contract with SFMconcerning a similar
scope of work/service.
SFM Janitorial Services, LLC., has not hadanyadministrative fines, liquidated damages, civil penalties,
other penalties (collectively “penalties”) assessed against or deducted from ourpayments under a
contract with a city, county, or governmental entity for a similar scope of work/service to this RFP.
SFM Janitorial Services, LLC., has not hadto paymore than ten thousand dollars ($10,000) to settle a
dispute with an organization and/or a governmental entity concerning ourperformance under contract
for similar scope of work/service.
SFM Janitorial Services, LLC., nor any of its owners, officers, subsidiaries, or affiliates have been excluded,
disqualified, or disbarred by any federal, state or local government or agency since January 1, 2013.
SFM Janitorial Services, LLC., nor any of its owners, officers, subsidiaries, or affiliates have in the last ten
(10) years refused to enter into a contract for a similar scope of work to this RFP after an award had been
made to the Proposer; or failed to complete a contract for a similar scope of work/service to this RFP; or
been declared to be in default in any contract for a similar scope of work to this RFP.
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CERTIFICATE OF STATUS & LBT
Certificate of Status
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Current Annual Filing
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Occupational Licenses
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CERTIFICATIONS, & MEMBERSHIPS
Minority Business Enterprise
SFM Janitorial Services LLC., is 100% owned by SFM Services, Inc., a certified minority firm
registered with the Florida State Minority Supplier Development Council (FSMSDC). As a
minority-owned business, SFM is dedicated to promoting diversity and inclusion in the business
sector. SFM's registration with the FSMSDC signifies its commitment to supporting and
advancing minority-owned businesses in the state of Florida.
The Florida State Minority Supplier Development Council is a non-profit organization that aims
to connect minority-owned businesses with corporations and government agencies seeking
diverse suppliers. For any question regarding this certification, you may contact Beatrice
Louissaint, President of the Florida Regional Minority Business Council. (305.762.6151)
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Memberships
SFM is a member of the Building Service Contractors Association
International (BSCAI). This esteemed association is dedicated to
advancing the interests of building service contractors and
promoting excellence within the industry. By being a member of
BSCAI, SFM gains access to valuable resources, networking
opportunities, and industry insights that help us stay at the
forefront of best practices and innovation.
SFM is a member of The Association for the Health Care Environment
(AHE). As a member of AHE, SFM is always at the forefront of state,
federal and national regulations, industry trends, best practices, and
innovations in health care facility management.
SFM recognizes the importance of maintaining high standards in
health care facility management, and being a member of AHE
reinforces its dedication to excellence. By being a part of AHE, SFM
gains access to valuable resources, educational opportunities, and
networking events. These benefits enable SFM to enhance its
knowledge, skills, and expertise in providing safe and efficient
environments for health care delivery.
SFM is a member of the Building Owners and Managers Association
(BOMA) of Miami-Dade. BOMA provides SFM with a vast source of
information on building management and operations, development,
leasing, building operating costs, energy consumption patterns, local
and national building codes, legislation, occupancy statistics,
technological developments and other industry trends.
SFM is a member of the American Public Works Association (APWA).
This membership gives us access to the best education and training
programs in public works, as well as networking opportunities with
more than 31,500 public works professionals
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Training Certifications
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6.KEY PERSONNEL QUALIFICATIONS
Jose Infante, Founder
SFM Services, Inc.
Office 305.818.2424 x.1121 Fax 305.818.3510
Email jinfante@sfmservices.com
Mr. Infante has over fifty years of experience in janitorial services and
business management. Mr. Infante is qualified and experienced in all aspects
of janitorial services and currently oversees the finances for the firm. Mr.
Infante holds a Florida Arborist certification and is a Miami Dade College
Alumni.
Christian Infante, President
SFM Services, Inc.
Office 305.818.2424 x. 1117 Fax 305.818.3510
Email cinfante@sfmservices.com
Mr. Infante has over twenty-five years of experience in janitorial services and
business management. Mr. Infante has a bachelor’s degree in business
administration & management from Florida International University (FIU),
trained in Homeland Security and Bloodborne Pathogens. Mr. Infante has
been directly involved in all phases of SFM projects including assisting
facilities prepare for JCAHO inspections and is directly involved in all phases
of disaster recovery services post hurricane.
Israel Rosado, COO
SFM Services, Inc.
Office 305.818.2424x.1125Fax 305.818.3510
Email irosado@sfmservices.com
Mr. Rosado is a highly experienced and accomplished operational executive,
having led large-scale operations throughout his career. Has an analytical
approach to problem solving which compliments his extensive background in
project management and has resulted in creating customer value. Mr.
Rosado has a bachelor’s degree in finance from Florida International
University (FIU).
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Terry Alfonso, Corporate Controller
SFM Services, Inc.
Office 305.818.2424 x.1715 Fax 305.818.2428
Email talfonso@sfmservices.com
Ms. Alfonso joins the SFM team with 30 years of corporate accounting
experience and a wealth of knowledge in Tax laws. She earned her bachelor’s
and a master’s degree in accounting from Florida International University and
is currently a professor at Miami Dade College where she teaches Accounting
and Tax. Ms. Alfonso is directly responsible for all accounting and finance
functions inclusive of revenue cycle management, cost accounting, treasury,
and financial reporting at SFM.
Barbara Findo, Director of Human Resources & Safety
SFM Services, Inc.
Office 305.818.2424 x. 1638 Fax 305.818.2428
Email bfindo@sfmservices.com
Ms. Findo is a Society for Human Resource Management Certified
Professional. She oversees the recruitment, payroll, workers compensation,
benefits, and HR compliance of the department. She led the implementation
of the ACA medical insurance, 401k, parentalleave, and supplemental
benefits. She works closely with all work-related incidents, ensuring all
employees are well informed and attended to. Recently, Ms. Findo led the
implementation of SFM’s new HR workforce software, UKG
Pascale Lopez, General Manager
SFM JanitorialServices, LLC.
Office 305.818.2424 x. 3023 Fax 305.818.2428
Email plopez@sfmservices.com
Mrs. Lopez oversees all janitorial operations for SFM including planning,
coordinating, and executing operational projects. She is an ISSA CITS
certified master cleaner. She has a thorough knowledge of modern
practices, techniques, and tools used in janitorial work. Mrs. Lopez has a
remarkable ability to direct, supervise, and train subordinates and a strong
ability to detect, analyze, and take appropriate action to mediate and
correct maintenance problems. She has helped hospitals prepare for JCAHO
and AHCA inspections.
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Maria Barria, Assistant Manager
SFM JanitorialServices, LLC.
Office 305.818.2424x. 3020Fax 305.818.2428
Email mbarria@sfmservices.com
Ms. Barria has been with SFM since September of 2019 and has proven
herself to be a valuable asset to our custodial operations. In her current
capacity, she oversees over 200 staff, and 1 million sq. ft. of cleaning space of
which include St. Brendan High school and all city owned buildings for the City
of Coral Gables. She has a strong knowledge of operational characteristics and
services. She is a seasoned professional with experience in all aspects of hiring
and training. She has the ability to implementcustodial operations and
maintenance schedules and programs.
Myrna Delgado, Events Coordinator
SFM JanitorialServices, LLC.
Mobile 305.927.8436 Fax 305.818.2428
Email mdelgado@sfmservices.com
Ms. Delgado brings the SFM team an unparalleled ability to recruit, train,
orient and motivate staff. A true “hands on” bilingual management
professional with over 20 years janitorial service operations experience.
Myrna has orchestrated events staffing and managing event venues of over
100,000 attendees per day.
Alejandro Di Cola, Project Manager
SFM JanitorialServices, LLC.
Office 305.818.2424 Fax 305.818.2428
Email adicola@sfmservices.com
Alejandro Di Cola joined the SFM Team in 2018. He brings a wealth of
experience from the municipal public works sector. Alejandro started off
working as a heavy equipment operator and rose through the ranks as a
project manager overseeing all SFM's street sweeping & floor care
operations. He has communication skills that enable him to not only get a
higher level of performance out of our employees on a day-to-day basis but,
also when challenging situations arise.
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Mara Hernandez, Project Manager
SFM JanitorialServices, LLC.
Mobile 786.305.7900 Fax 305.818.2428
Email mhernandez@sfmservices.com
Ms. Hernandez has over 12 years of experience in the janitorial industry. She
has vast knowledge in the retail and medical sector. Some of her daily duties
include project oversite, monitoring staff, and reporting time and
attendance. To accomplish this,Mara relies on our web-based quality
control check point system, Silvertrac. She is certified in Terminal cleaning
and Bloodborne pathogens and has exceptional knowledge of safe and
efficient work practices.
Justo Lopez, Fleet Manager
SFM Services, Inc.
Office 305.818.2424 x.1818 Fax 305.818.2428
Email jlopez@sfmservices.com
Mr. Lopez plans, directs, and coordinates the operations of SFM’s fleet of
over 100 vehicles and equipment. Some of his duties are: Preventive
Maintenance to Equipment, Vehicles, Fuel Control & Management, & GPS
Tracking Management.
Luis Sanchez, Risk and Safety Manager
SFM Services, Inc.
Office 305.818.2424 Fax 305.818.3510
Email lsanchez@sfmservices.com
Mr. Sanchez is an accomplished Environmental Health and Safety
professional with a distinguished record of leading teams, optimizing
processes, and enhancing systems to drive bottom-line performances. With
a data-driven approach, Luis excels in designing programs that harmonize
corporate objectives with regulatory mandates, equipping companies with
the necessary resources to unlock potential and achieve operational
excellence. Luis brings over 20 years of military experience to his role,
complementing his position as a senior bilingual instructor.
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Eileen Dominguez, Quality Control Officer
SFM Services, Inc.
Mobile 305.525.9602 Fax 305.818.2428
Email edominguez@sfmservices.com
Eileen Dominguez, Quality Control Officer has over 30 years of experience in
the janitorial industry. Prior to her current position she was a distributor for
3M janitorial supplies. Her experience and knowledge in janitorial supplies
and services make her an asset to the SFM Team. Eileen is trained in all
aspects of the Orange QC web-based quality control software.
Martha Gonzalez, Quality Control Officer
SFM Services, Inc.
Office 305.818.2424 x.1715 Fax 305.818.2428
Email qc@sfmservices.com
Mrs. Gonzalez has 30 years of experience in the janitorial service industry.
Prior to joining SFM she was the Manager of Housekeeping operations at
Dolphin Mall. Marta is trained in all aspects of the Orange QC web-based
quality control software.
Vanezza Rivera, Executive Assistant
SFM Services, Inc.
Office 305.818.2424 x.1124Fax 305.818.2428
Email vrivera@sfmservices.com
Ms. Rivera serves as a corporate assistant at SFM. Her primary role is
to provide support to Senior Officers and ensure that all government
contracting opportunities are effectively managed. She develops
formal bid qualifying proposals and submittal materials for purchasing
committees. Additionally, she is responsible for administering and
managing contracts, vendor registrations, certificates of insurance,
and liability claims. Ms. Rivera is responsible for researching,
identifying, and contacting potential resources for disaster recovery
services. In 2017 post Hurricane Irma, Ms. Rivera coordinated up to
thirty-five individual subcontractors and had over 250 debris hauling
trucks in circulation daily throughout Miami-Dade County. Ms. Rivera
is a bonded & insured Notary Public for the State of Florida.
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RESUMES
Jose M. Infante
Founder
jinfante@sfmservices.com
Education
1963 to 1967 Christopher Columbus High school
1968 to 1971 Miami Dade Community College
Associates Degree
1971 to 1972 University of Miami
Experience
1972 to 1986Property Management & Maintenance
Vice President & Stockholder
In charge of all janitorial operations
Recruitment of personnel
1987 to Present SFM Services, Inc.
Founder & Stockholder
Oversee all aspects of janitorial and landscape operations
Oversee all day to day activities for both divisions
Oversee all financial aspects of company
Business Development
Additional Skills
Fluent in English and Spanish
Computer literate: Microsoft Word, Excel, PowerPoint
Effective Communication and Leadership skills
ISA Florida Certified Arborist
Volunteer Activities
Director of Cuban Democracy PAC
Member of American Public Works Association
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Christian Infante
President
cinfante@sfmservices.com
Education
1992 to 1996 Christopher Columbus High school
1997 to 2002 Florida International University
Bachelor’s degree in business administration
2006 University of Florida
Certificate Course in Horticulture
2008ISA Certified Arborist
Experience
1998 to Present SFM Services, Inc.
Oversee all aspects of janitorial and landscape operations
Implemented floor care programs
New account start ups
Directly involved in all phases of disaster recovery projects
Maintain business relations with clients
Prepare government bids
Sales and Marketing
New contract negotiations and business development
Additional Skills
Certified Arborist with ISA
Terminal cleaning certified
Bloodborne pathogen certified
Fluent in English and Spanish
Computer literate: Microsoft Word, Excel, PowerPoint
Effective Management
Communication, and Leadership skills, C.P.R. Certified
Volunteer Activities
Miami Lighthouse for the Blind Business Advisory Board
Board of directors of Jose Peres ALS Recovery Golf Classic
Trustee Member, Greater Miami Chamber of Commerce
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Israel Rosado
COO
irosado@sfmservices.com
Education
Florida International University
Bachelor’s Degree in Business Administration - Finance
Harvard Business School
Launching Breakthrough Technologies
Florida International University
Executive Strategy Management
Experience
2019to 2023 Novus Health Insurance (Formerly PA Group)
Chief Operating Officer | Managing Director
Led an operational transformation and portfolio spinoff.
2012 – 2019 Best Doctors Insurance
Vice President of Strategy and Analytics
Led a scalable build out of a global operation via multiple sites.
2009 – 2012 BUPA
Director of Program and Change Management
Led merger and operational integration of acquisitions.
2007-2009 Transcon Labour Group
Vice President of Sales and Marketing
1995-2006 Delta Airlines
Various Managerial Positions
Additional Skills
Strategic Planning andImplementation
Global Business Operations Management
Business Process Reengineering
Program & Project Management
Resource Allocation / Optimization
Computer literate: Microsoft Word, Excel, PowerPoint
ExecutiveManagement
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Pascale Lopez
Janitorial Manager
plopez@sfmservices.com
Education
2014 Florida International University
Executive Management Program
2012Miami Dade College
Associate in business administration
Experience
SFM Services, Inc. – Janitorial Manager
Oversees more than 400 employees and 15 area managers.
Planning, coordinating, and executing janitorial projects.
Responsible for meeting cleaning standards of all medical facilities/ sites
including Baptist locations, Leon Medical Centers, and Broward Health locations.
North Shore Medical Center
Assisted with “Joint Commission” conducting safety rounds.
Preparation with JCAHO and AHCA inspections.
Supervised maintenance engineers to achieve effective maintenance
plan.
Global Business Management, Human Resource Manager
Developed policies and procedures as well as required training.
All aspects of HR: Payroll processing, worker’s comp claims, drug
free, etc.
Additional Skills
Certified in dealing with Bloodborne Pathogens.
Certified in Terminal Cleaning.
Spartan Green Cleaning Solutions.
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7.TRANSITIONA PLAN
CLIENT NAMESTART DATEIMPLEMENTATION LEAD
The City of Sunny Isles Beach
T.B.D.Alejandro Di Cola
Purpose:
In order to achieve a seamless transition, SFM implements a 10-Step Transition Plan tailored to meet the
specific needs of each contract. Every location or sitewill follow the same transition plan with the only
variance being staffing levels per site. The purpose of this process is to ensure a seamless integration of
services when replacing an existing service provider or in-house program.
Goals:
1.Deliver seamless transition that provides step-by-step instruction for SFM operations.
2.Identify key resources for transition tasks and proposed operating model.
3.Create accountability for transition team members.
4.Host initial transition meeting with client representatives and SFM executive management team.
5.Create a base of communication and expected protocols between SFM and client.
6.Timely commencement and successful service implementation.
Site Assessments: The SFMtransition team will meet with key members of each location and conduct
an initial site assessment. The scope of work includes various aspects such as safety and security
regulations, time frequencies, waste disposal systems, and high traffic areas that require special
attention. In addition, SFM will also determine project work budgets to ensure efficient planning and
execution.Our Risk & Safety Managerwill conductsite assessments in order to develop training
programs for all employees.
Equipment: Equipment, chemicals, and other supplies will be distributed based on the need of each
location.. SFM followsa standardizedcompanywide cleaning program which includes(4) basic green
sealed certified chemicalsas well as supplies that will be utilized at every location. More information on
these products can be found in section “Equipment, Chemicals, & Products”of our proposal.
Transition Meetings:Regularly scheduled meetings will be held between SFM transition team and the
customer’s designated representative(s) during the initial transition to ensure the required level of
service is being reached consistently. Typical meetings are 30 days prior, 15 days after start up, 30 days,
60 days, and 90 days.
Staffing: Our Team’s primary objective is to make it as easy and convenient as possible for the existing
staff to join our Team. The transition team will facilitate the hiring of all qualified incumbent employees.
Once staffing levels are established, SFM will utilize its own forces to carry out the scope of work. Initial
training will include understanding of the newscope of workcontract expectations.
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Support Team: Additional account management and supervision will be provided during the transition
period and will remain onsite to achieve 100% understanding of the scope of work. Additional
supervision is provided at no cost to our customers.
Quality Control: SFM’squality control program will ensure that the required level of cleanliness is
reached during the transition period and maintained throughout. QC officers will assess facilities and
complete a room inventory per area to create a QC inspection form customized to your location.
Additionally, QC officers will conduct unannounced inspectionsin order tocapture the real-time state of
operations.
SFM TRANSITION TRACKER
Documentation of Transition: This transition document outlines the assigned tasks and due dates for
over 50 action items across various departments. By covering all steps, from uniforms and badging to
payroll and phones, we aim to ensure a smooth and efficient transition process. Each department has
its specific responsibilities, and collaboration between departments is key to achieving a successful
transition. Please see attached example.
Today's Date:06.28.21
Transition Date:10.01.21
Days to Transition:
Status
(OWNER) Comments
Task Description
RESPONSIBILITY(SAMPLE)
Chris is preparing final contract and sending to
1Start Up ManagementFinalize Contract Christian Infante
client attorney for execution
2Start Up ManagementDistribute cost sheet for SFM ManagementChristian Infante
We are currently recruiting within due to the living
3Human ResourcesAdvertise/Post Positions for CleanersEdwin/HR
wage
Edwin, Alejandro, Jeurys, Christian, Betty, Laz, Joe
4Start Up ManagementIdentify Transition Team MembersPascale Lopez
and Claudio
5Start Up ManagementCustomize Transition Report/ChecklistPascale Lopez
6Start Up ManagementDefine Transition PeriodPascale LopezTarget Date 10.15.21 still not cnfirmed by client
7Start Up ManagementCreate Equipment InventoryPascale Lopez
Arrange meeting between SFM & Client
8Start Up ManagementChristian InfanteWeekly meeting are currently being held.
Management Teams
Chris and Pascale met with MGMT and conduct
9Start Up ManagementConfirm Client Goals & ObjectivesChristian Infante
walk thru
10Human ResourcesObtain roster of incumbent employeesChristian InfanteNot applicable
11Start Up ManagementVerify Client ContactsPascale LopezTony will be our POC
Edwin and Tony walked and confirmed the space
12Start Up ManagementIdentify Onsite Storage SpaceEdwin/Pascale
for contain and emergency stock on the project
2 cells needed for project 1 for lead and 1 for 2nd
13Start Up ManagementIdentify SFM Provided Equipment(Phones)Pascale Lopez
porter will request from Eric
14Human ResourcesInterview/Hire Staff (Staff)Edwin/Pascale
Provide New Hire Packets & Forms-EE
15Human ResourcesElizabeth
File
16Human ResourcesConduct Background Checks Elizabeth
17Start Up ManagementOrder Supplies and EquipmentPascale Will be order by Friday
18Accounting & FinanceEstablish Clients Payment TermsElizabeth/Betty
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60DAY TRANSITION TIMELINE
Weeks before Start Date
Transition Task
-8 -7 -6 -5 -4 -3 -2 -1
Development of Contract Profile
Mobilization of Transition Task Force
Recruitment of Personnel/ Incumbent
Candidate Interviews
Background Checks
Employment Offers
Site Surveys
Uniforms and Equipment ordered
Key Personnel Training
New Hire Training
Development of Master Schedule and
Assignments
Uniforms and Equipment issued
Equipment and forms placed on site
On-Site Training
Contract compliance and quality control
(weekly status calls & meetings)
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PRELIMINARY IMPLEMENTATION PLAN
I. IMPLEMENTATION TEAM
Alejandro Di Cola(Transition Lead)
Phone: 786.853.8332
Email:adicola@sfmservices.com
Role: program implementation, employee orientation, supply orders, off-site training, and service
delivery, operations management, client expectations meeting, customer satisfaction.
Pascale Lopez, General Manager (Transition Lead)
Phone: 786.663.2248
Email: plopez@sfmservices.com
Role: operational management & support, client expectations meeting, customer satisfaction.
Maria Barria, Assistant General Manager
Phone: 786.853.9829
Email: mbarria@sfmservices.com
Role: operational management & support
Israel Rosado, COO
Phone: 786.914.1143
Email: irosado@sfmservices.com
Role:operational management & support, client expectations meeting, customer satisfaction.
Christian Infante, President
Phone: 305.525.9442
Email: cinfante@sfmservices.com
Role: contract negotiations, corporate support, client expectations meeting, customer satisfaction.
Barbara Findo, Director of Human Resources and Safety.
Phone: 786.246.0102
Email: bfindo@sfmservices.com
Role: Recruitment, Employee Background Checks, Drug Testing & New Hire Set-Up.
Luis Sanchez, Risk & Safety Manager
Phone: 786.547.6704
Email:lsanchez@sfmservices.com
Role: risk management, site orientation, employee safety & training.
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II. EXPECTATIONS MEETING
The Resources:
Alejandro Di Cola, ProjectManager
Pascale Lopez, Corporate/Contract Support
Barbara Findo, Director of Human Resources and Safety
The Process:
As standard transition protocol SFM will set up an expectation meeting between SFM Operations and
City of Sunny Isles BeachDesignee(s) to establish all parties’ goals and expectations for the first 60-days
of services. The purpose of this meeting is to:
Define communication channels (Who do I call for……...?)
Identify individual roles and responsibilities
Establish standardized inspection report
Identify specific needs and requirements of Client
Determine SFM evaluation criteria
Cultural integration (safety, management)
Establish invoicing structure
Identify storage areas
Identify uniform requirements
III. ON SITE ORIENTATION
Resources:
Alejandro Di Cola, ProjectManager
Pascale Lopez, Corporate/Contract Support
Barbara Findo, Director of Human Resources and Safety
The Process:
Step 1: Detail tour of all sites.
Step 2: Develop work schedules and budget.
Step 3: Identify equipment and supplies needed per site.
Step 4: Identify potential contractual gaps.
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IV. ORDER EQUIPMENT & SUPPLIES
Resources:
Alejandro Di Cola, ProjectManager
The Process:
Step 1: Submit order for capital equipment
Step 2:Submit misc. supply orders
UniformsSafety equipment (wet floor signs, PPE, etc.)
ChemicalsMicrofiber Wet Mop & Dust Mop
Dust pansMicrofiber rags
Floor care machinesWet vacuums
Upright vacuumsBackpack vacuums
Carpet fansCarpet spot cleaning kits
Brute barrelsBrute hoppers
Electrostatic Disinfection Equip.Eye Protection
Hand SoapPaper Products
Rubber GlovesScrub Pads
Germicide WipesRubbermaid Mop Bucket
Safety Data Sheets (SDS) are to be provided for each janitor closet.
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V. EMPLOYEE SCREENING & HIRING
The Resources:
Alejandro Di Cola, ProjectManager
Barbara Findo, Director of Human Resources and Safety
Sophia Casas, Lead Recruiter
The Process:
Our Team’s primary objective is to make it as easy and convenient as possible for the eligible existing
staff to join our Team. SFM will also Utilize SFM’s network of 1,000+ employees in local market,
coordinate interviews with incumbent employees, utilize online digital platforms such as Zip Recruiter
and social media. SFM also places advertisements in the local paper if necessary.
Step 1: Open employee requisitions. Please see enclosed employment requisition form.
Step 2: Advertise Roles (positions)
Step 3: Hold job fairs
Step 4:Employee application review
Step 5: Identify candidates and perform 2 Panel Interview Process.
Alejandro Di Cola, ProjectManager
Barbara Findo, Director of Human Resources and Safety
Sophia Casas, Lead Recruiter
Step 6: Shannon Melendi Act/ Level 2 Criminal background check and Drug screening
Step 7: Make offer of employment to all new hires and I-9 verificationand complete onboarding
process.
PLANS TO INTERVIEW INCUMBENT STAFF
In efforts to promote a smooth transition for the incumbent employees to join our team, we will hold
local job fairs as well as seek the use of a conference room on scheduled dates at the Sunny Isles Beach
Government Center. Once a seniority list is obtained with contact information, we shall also mail
information to all incumbent staff and contact them by telephone. As part of our interviewing and hiring
process, we will offer qualified incumbent employees the applicable positions required under the scope
of services of the Agreement.
Our team would begin contacting the incumbent staff within the first week after the formal award
announcement. Assuring the staff that they have job continuation at their current wage and benefit
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structure not only lets them know that they will be joining a professional service company but one that
cares about its employees.
Employment Requisition Form
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VI. EMPLOYEE TRAINING
Resources:
Alejandro Di Cola, ProjectManager
Barbara Findo, Director of Human Resources and Safety
Luis Sanchez, Risk & Safety Manager
The Process:
Step 1:Luis Sanchez, Risk & Safety Manager will provide training to all employeesTopics include but
are not limited to:
PPE and proper useHazardous Materials
Bloodborne PathogensPatient experience
Exposure Control PlanProper communication & documentation techniques
General Operational ProceduresHand Hygiene
Respiratory/ cough etiquetteHandling textile/ laundry
Site orientationMaintenance checklists
SDS Environmental cleaning and disinfection
Waste handlingDepartmental Policies
Special proceduresUniversal Precautions
All employees must receive successive levels of training at the various levels. Even seasoned managers
spend time being retrained with new products and equipment technology at all levels to stay ahead of
new industry developments and trends. Our training programs use a combination of classroom and
hands on experience.
VII. SET UP WEB-BASED QUALITY CONTROL INSPECTION SYSTEM
The Resources:
Christian Infante, Corporate/Contract Support
Israel Rosado, Corporate/Contract Support
Barbara Findo, Director of Human Resources and Safety
Quality Control Officer(s)
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VIII. INVOICING
The Resources:
Alejandro Di Cola, ProjectManager
Pascale Lopez, Corporate/Contract Support
Christian Infante, Corporate/Contract Support
Vilma Santos, Accounts Receivable & Billing Coordinator
A/R
Ph: 305.818.2424
Email: arjanitorial@sfmservices.com
The Process:
Step 1:Review contract and load information into billing system.
Step 2:Prepare and send mock invoice for review and approval.
IX. SERVICE START UP
The Resources:
Alejandro Di Cola, ProjectManager
Pascale Lopez, Corporate/Contract Support
Barbara Findo, Director of Human Resources and Safety
Step 1:Roll out date: T.B.D.
Step 2: Identify specific start up day tasks
Pascale Lopez, Janitorial Manager
Project management support
Ensure proper staffing levels
Supervise assigned locations
Site Supervisor
Supervise Porters
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X. FOLLOW UP MEETINGS
The Resources:
Alejandro Di Cola, ProjectManager
Pascale Lopez, Contract Support
Christian Infante, Corporate/Contract Support
Israel Rosado, Corporate/Contract Support
The Process:
Step 1: Review the client’s satisfaction with the transition process.
Step 2: Identify areas of improvement.
Step 3:Make necessary staffing adjustments.
Face-To-Face Meetings - Initial Start Up, Monthly Then Quarterly
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8.PROJECT APPOACH
SFM will adhere to the generalspecifications provided in the ITBdocument. We suggest the general
specifications documentbe incorporated into the service agreement provided by the City.
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OVERALL APPROACH TO ACCOUNT MANAGEMENT
SFM's overall approach to account management for Sunny Isles Beachencompasses a comprehensive
and systematic strategy aimed at ensuring the highest standards of cleanliness and hygiene throughout
the city. With a focus on delivering exceptional service, SFM employs a proactive approach that
emphasizes effective communication, meticulous planning, and continuous improvement.
One key aspect of SFM's account management approach is establishing clear lines of communication
with Sunny Isles Beach. By fostering open and transparent communication channels, SFM ensures that
any concerns or issues regarding janitorial services are promptly addressed and resolved. This
collaborative approach allows for effective problem-solving and ensures that the specific needs and
requirements of Sunny Isles Beachare met.
Continuous improvement is another fundamental aspect of SFM's account management approach. SFM
understands that the janitorial industry is constantly evolving, with new technologies, products, and best
practices emerging regularly. To stay ahead of the curve, SFM actively seeks out innovation and
embraces new techniques and tools that can enhance the quality and efficiency of janitorial services in
Sunny Isles Beach. By regularly evaluating and updating their practices, SFM ensures that they are at the
forefront of the industry, delivering the highest level of service toour clients.
Resource Allocation:
To ensure proper resource allocation, SFM Janitorial will conduct a comprehensive assessment of its
available resources, including personnel, equipment, and supplies. The objective is to avoid resource
overallocation and maintain optimal efficiency across all projects.
Personnel Distribution:
In light of the potential contract, SFM will evaluate the existing personnel capacity and skills to determine
if additional resources are required. If necessary, SFM Janitorial will recruit and train new staff members
to meet the demands of the potential contract.
Routing Work and Unforeseen Events:
SFM Janitorial recognizes the importance of being prepared for unexpected events, such as tropical
storms and hurricanes, that may disrupt regular work routines. In such situations, the company will
have a dedicated emergency response team ready to addressurgent cleaning needs and ensure
minimal disruption to client operations. This team will be equipped with the necessary resources,
including specialized equipment and supplies, to efficiently handle post-stormcleaning and
restoration.
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INSPECTIONS
To ensure the highest standards of quality control, SFM willcustomize inspection forms for each location.
This approach allows us to tailor our inspections specifically to the unique needs of each location,
ensuring accuracy and consistency in our quality control efforts.More information onour QCprogram
can be found in section “Quality Control and Safety Program” of our proposal.
SAMPLE INSPECTION FORM.
Please note that this is a sample inspectionform and is only intended for thispurpose.
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EMPLOYEE/ SERVICES LOG
In addition to our QC program, SFM utilizes a web-based softwarenamedJanitorial Managerdesigned
to track, document, and manage target areas within a scope of work. Here’s how it works.
QR codes are placed at each service location. Cleaners are required to scan the QR code upon arrival at
a service location and again once the cleaning is complete.Our processeliminates the need for manual
record-keeping and minimizes the chances of human error.
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EMPLOYEE AREA SCAN PUNCH REPORT
Report generated on 11/14/2023 at 18:46 pm
Powered by Janitorial Manager
From DateTo Date
11/10/202311/10/2023
Employee LocationArea Type Punch Time
TOTALS
Moreno, EduardoRestrooms Baggage Claim - Womens Restroom*Start Cleaning11/10/2023 09:35 PM
Moreno, EduardoRestrooms Baggage Claim - Mens Restroom*End Cleaning11/10/2023 09:30 PM
Oliver, DayameRestroomsGates 7 – 11 - Womens Restroom*End Cleaning11/10/2023 09:22 PM
Castellanos, TaliaRestrooms Gates 7 – 11 - MensRestroom*End Cleaning11/10/2023 09:14 PM
Pino, Anibal
Oliver, DayameRestroomsInternational BaggageClaim - WomensRestroom*Start Cleaning11/10/2023 09:12 PM
Oliver, DayameRestroomsInternational Baggage Claim - MensRestroom*End Cleaning11/10/2023 09:12 PM
Moreno, Eduardo
Castellanos, TaliaRestrooms Gates 2 – 6 - Womens Restroom*Start Cleaning11/10/2023 09:00 PM
Pino, AnibalRestrooms Gates 2 – 6 - MensRestroom*Start Cleaning11/10/2023 09:00 PM
Moreno, Eduardo
Pino, AnibalRestrooms District Pub - Womens Restroom*End Cleaning11/10/2023 08:50 PM
Fernandez, EusebioRestroomsDistrict Pub - MensRestroom*End Cleaning11/10/2023 08:41 PM
Note: Above is daily sample report.
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Title: Service Report By Day (Mon 13, Nov, 2023, 01:26 PM)
Report Date: Mon 13, Nov, 2023, 01:26 PM
Date Range: 11/08/23 12:00 AM - 11/12/23 11:59 PM
Filters By:
Customer: Miami BeachLocation: ParksArea: All# Of Scan:
AreaLocation
Wed 08Thu 09Fri 10Sat 11Sun 12
Baggage Claim - Womens Restroom*
Restrooms 22200
Baggage Claim - Mens Restroom*
Restrooms 11111
Gates 7 – 11 - Womens Restroom*
Restrooms 23200
Gates 7 – 11 - Mens Restroom*
Restrooms 11211
International Baggage Claim - Womens Restroom*
Restrooms 00000
International Baggage Claim - Mens Restroom*
Restrooms 00000
Gates 2 – 6 - Womens Restroom*
Restrooms 10000
Gates 2 – 6 - Mens Restroom*
Restrooms 01000
District Pub - Womens Restroom*
Restrooms
00000
District Pub - Mens Restroom*
Restrooms 10000
Note: Above is weekly sample report.
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EQUIPMENT, CHEMICALS, & PRODUCTS
SUPPLIERS
Veritiv has been SFM’s trusted supplier for over15yearsnow.Through this partnership, SFM has gained
access to the full range of Veritiv's offerings, including their extensive inventory of janitorial supplies.
This allows SFM to meet the diverse needs of their clients and ensure that they have the necessary
products to maintain a clean and healthy environment.
Veritiv is one of the nation’s largest janitorial supply distributors. With a strong presence in the industry,
Veritiv has access to a wide range of suppliers and can source high-quality products at competitive prices.
Veritiv is an industry leader in green cleaning initiatives. They prioritize environmental sustainability and
implement practices that promote the use of environmentally friendly cleaning products. By partnering
with Veritiv, SFM has access to eco-friendly cleaning solutions that help businesses reduce their carbon
footprint and comply with sustainability standards.
Whether it's janitorial power equipment, personal protective equipment, chemicals, or consumables,
Veritiv is our reliable source.
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CHEMICALS
In an effort to ensure consistency and maintain the highest standards of cleanliness, SFMhas
standardized its companywide cleaning services by utilizing four (4)basic chemicals. These chemicals
have been carefully selected for their effectiveness and are Green Seal Certified.By implementing this
standardized approach, SFM ensures all accounts receive a consistent cleaning experience using eco-
friendly productsas well as a standardized cleaning method that can be replicated across multiple sites.
Cleans,
All Purpose
Neutral Floor
Disinfects,
Glass Cleaner
Cleaner
&
Cleaner
Deodorizes
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SAFETY DATA SHEETS “SDS”
SFM has recently partnered with MSDSOnline, a web-based centralized management system that will
transform the way we handle Safety Data Sheets (SDS). This upgrade will not only help us comply with
OSHA regulations but also significantly reduce our carbon footprint.
One of the key advantages of adopting this system is that it ensures that our employees always have
real-time access to the latest safety data sheets for the chemicals used. This means that our employees
have the most up-to-date and accurate information regarding the hazards, toxicity, and proper handling
of these chemicals minimizingthe risk of accidents or injuries.
Below are SDS links to the four standard chemicals used to carry out daily cleaning as well as other
cleaning products used in healthcare environments.
1.Clean on the Go Clean by Peroxy No. 15
https://www.spartanchemical.com//sds/downloads/AGHS/EN/4820.pdf
2.Clean on the Go Biorenewables Glass Cleaner No. 18
https://www.spartanchemical.com//sds/downloads/AGHS/EN/4835.pdf
3.Clean on the Go NABC Concentrate No. 1
https://www.spartanchemical.com//sds/downloads/AGHS/EN/4716.pdf
4.Clean on the Go Tribase Multi-Purpose Cleaner No. 17
https://www.spartanchemical.com//sds/downloads/AGHS/EN/4830.pdf
5.Clorox Healthcare® Spore10 Defense™ Cleaner Disinfectant
https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-
Healthcare%C2%AE-Spore10-Defense%E2%84%A2-Cleaner-
Disinfectant_Multilingual2.pdf
6.Clorox Healthcare® Fuzion Cleaner Disinfectant
https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-
Healthcare%C2%AE-Fuzion-Cleaner-Disinfectant_Multilingual2.pdf
7.Clorox Healthcare® Bleach Germicidal Wipes
https://www.thecloroxcompany.com/wp-content/uploads/2019/02/Clorox-
Healthcare%C2%AE-Bleach-Germicidal-Wipes.pdf
8.Clorox Commercial Solutions® Clorox® Total 360® Disinfectant Cleaner1
https://www.thecloroxcompany.com/wp-content/uploads/2019/09/Clorox-
Commercial-Solutions%C2%AE-Clorox%C2%AE-Total-360%C2%AE-Disinfectant-
Cleaner1.pdf
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MICROFIBER TECHNOLOGY
Microfiber material can hold more than 5 times its weight and has an
exceptional ability to absorb grease and oils. It also does not leave any dust
or lint behind. These propertiesreduce the number of bacteria on a surface
by 99%.
General Cleaning
GlassCleaning
RestroomCleaning
Wash Mops & Cloths on Site
Small washing machines will be installed in janitor closets.
This helps prevent cleaning staff from reusing soiled mops
& cloths. Machine measures 29” High x 17” Width.
Installation to be done by client.
SFM will install these machines where possible.
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EQUIPMENT LIST
SFM has a comprehensive maintenance
program in place to ensure that its fleet and
equipment are well-maintained and functioning
optimally. To achieve this, SFM employs a team
of three full-time mechanics who are dedicated
to overseeing the maintenance and upkeep of
the fleet and equipment. Their primary
responsibility is to ensure that all equipment is
in top condition, minimizing downtime and
maximizing operational effectiveness.
In order to ensure that equipment and
machinery are replaced in a timely manner, SFM
has implemented a policy under which
equipment is replaced once it has expired its life
expectancy. This ensures that SFM's operations
are not hindered by outdated or malfunctioning
equipment. By implementing this policy, SFM
able to maximize the lifespan and performance
of its equipment, leading to increased efficiency
and productivity.
In addition to maintenance, SFM has a robust
warehouse system in place to store a large
inventory of janitorial equipment and supplies.
This facility spans over 20,000 square feet,
providing ample space to store all the necessary
materials required for thesmooth operation of
SFM's services.
By maintaining a large inventory of janitorial
equipment and supplies, SFM ensures that its
operations are not disrupted due to equipment
breakdown or supply shortages. This proactive
approach to inventory management enables
SFM to respond promptly to customer needs,
ensuring that services are delivered efficiently
and effectively.
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Proposed Equipment
Equipment Description
Burnishers
Nilfisk Advance Advolution
• Per speed - 1,500 rpm
• Pad Motor - 1.5 hp
• Cord - 75 ft
• Pad Driver - 20 in pad drive
• Weight - 85 lb.
Extractor
Viper wolf carpet spotter
• 30 PSI pump, 85" of water lift
• Comes w/ 8' hose & carpet grooming tool
• 1 gallon solution / 1 gallon recovery
• Weighs - 24 lbs.
Extractor
ONE Plus™steam cleaner
• Temp - 320 F
• Tank - 2.44 L
• Intuitive control panel - Pressure gauge
- Steamready™ indicator
- Low water indicator
• Detachable steam hose 6.2 ft. / 1.88 m
• 17 piece set attachments
Floor machine
Pacesetter 20 TS
• Max Productivity at 3.5 mph - Per hour: 41,580 sq ft/hr.
• Weight - 87 lbs.
• Pad Motor - 1.5 hp DC Rectified
• Pad Driver size - 20 in
• Pad Driver speed - 180/320 rpm
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Floor Scrubbers
Windsor Grout hog
• Brush Drive: 1/3 hp
• Brushes: Polypropylene core with nylon bristles Cleaning
Width: 12.5”
• Brush Speed - 860 rpm
• Power Cable - 40 feet
Floor Scrubbers
Advance Advenger
• Max Productivity - Per hour: 30,000 sq ft/hr.
• Brush Speed - 260 rpm
• Pad Driver - 28 in Disc pad drive
• Solution Tank - 28 gallon
Vacuums
Wide Area Vacuum, 30in
• Cleaning Path 30"
• Vacuum motor 1 HP
• Brush speed - 1800 rpm
• Hepa filtration system
Vacuums
Champion 28 Walk Behind Upright Vacuum -28" Working Path
• Cleaning Path 30"
• Vacuum motor 1/3 HP, 115 v/ 60 hz
• Brush speed - 1300 rpm
• 25 1/4" L x 2" Diameter w/ nylon bristles in chevron pattern
Vacuums
Advance Adgility Backpack Vacuum
• Vacuum Motor 110 - 120 v, 60 hz
• Power - 1300 w, 10 amps
• Hepa filtration system
• Wand along side with 10 attachments
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Additional Equipment Available
Pressure Cleaner
Landa mhps 3500 trailer mounted
• Weight - 1,000 lb.
• 15" white-rimmed wheels, 1,000 lb.
• Axle - Single-axis
• Water tank - 330 gallons
Wet / Dry Vacuum
Ettore 90007 window cleaners
• Single 1.17 HP vacuum motor
• 18 gallon recovery capacity
• 95 CFM, 110" of water lift
• 9' x 1.5" recovery hose
• Comes with a front mount squeegee & accessory kit
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FLOOR CARE
SFM’sFloor Care Program specializes in providing quality floor cleaning services for all types of floor
surfaces, including carpet, terrazzo, VCT, concrete, and more. Our dedicated team of experienced
professionals use the latest techniques and equipment to deliver exceptional results.
Below is an example of SFM’s five-step process to restore Terrazzo and Marbel floors.
Terrazzo & Marble Restoration
1.Stripping
In this process waxes, sealer, and residue are removed.
2.Repair
The repair process includes filling in chips, nail holes, smooth and remove stains from the
surface.
3.Grinding
The grinding process proceeds with a series of increasingly fine diamonds until the floor is
smooth and free of virtually all surface imperfections.
4.Polishing
Acid powder is distributed across the floor, which is then mixed with water and polished by a
specialized machine. This method effectively ingrains the polish onto the surface of the terrazzo
floor below and keeps the surface smooth and level.
5.Crystallization
The crystallization process provides a high gloss finish on the marble/terrazzo surface.
Below are actual before and after projects completed by the SFM Floor Care Team.
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FLOOR CARE EQUIPMENT
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EMERGENCY REPONSE
SFM has over 40 years of dealing with emergency situations across all industry types. We are valued
business partners to first responders (City of Miami Beach), critical healthcare institutions (Broward
Health, Baptist), government agencies (Miami International Airport) and fully understand the
importance of having robust business continuity plans, business resumption plans, and disaster recovery
plans. We constantly perform Business Impact Analysis (BIA) and perform tabletop exercises both
internally and with clients to game plan certain events and how we will support clients.
SFM is a 24x7x365 operation. For emergency situations, we will work with clients to discuss different
scenarios but in general we operate in the following manner:
We follow Standard Operating Procedures for Emergencies
All Supervisors and Managers have mobile phones, laptops, and air cards for full connectivity.
Dedicated Contract Managers are always on call.
Call Trees (SFM and Client) are provided for any necessary escalations.
Supervisors have Company Cars & Corporate Cards for any emergency purchases.
Supervisors have access to SFM warehouse to deploy emergency equipment, tools (blowers,
dehumidifiers, etc.)
SFM utilizes Microsoft Teams for any emergency conference meetings.
rd
Vendor relationships have been established for any 3party needs.
City of Sunny Isles Beachwill have access to SFM’s Management and Executive Leadership
24x7x365. SFM will respond to an emergency situation within 1 hour of notification.
1st POC
Pedro Reus, Account Manager
Direct Ph.: 786.853.8338 E-mail: preus@sfmservices.com
2nd POC
Maria Barria, Assistant General Manager
Direct Ph.: 786.853.9829 E-mail: mbarria@sfmservices.com
3rd POC
Pascale Lopez, General Manager
Direct Ph.: 786.663.2248 E-mail: plopez@sfmservices.com
4th POC
Israel Rosado, COO
Direct Ph.: 786.914.1143 E-mail: irosado@sfmservices.com
5th POC
Christian Infante, President
Direct Ph.: 305.525.9442 E-mail: cinfante@sfmservices.com
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9.QUALITY CONTROL AND SAFETY PROGRAM
QUALITY CONTROL
A major key to our success is the implementation of our web-based quality control program Orange QC.
OrangeQC allows us to deliver real-time consistent reports on how well we’re serving you. You’ll see the
inspection scores for your facilities, as well as our response times for your work orders and incident
reports. SFM’s QC software will guarantee all services all services are performed to the highest standard
as recognized by custom and usage in the industry. Enclosed we describe some of our methods regarding
inspection programs that involve first line employees, supervisors, and the management team. All are
involved in quality control and all are trained to understand their role in this project. We also have Quality
Control Managers that are involved in all SFM’s accounts. Our Quality Control Managers will be very active
in this account as we move forward. Other than safety, providing the best possible service to our
customers is paramount. And that can only be achieved by maintaining excellent quality standards.
We have an in-house programming team that will customize programs that reflect the specific needs
and requirements of your facility. We will work with you to develop a report in a format that fits your
needs. The frequency of inspections is determined based on fixed or roving assignments which can range
from monthly to quarterly. Some of the benefits from this inspection program are detailed within this
section.
With these improved controls, our Team can track work performance and highlight opportunities to
enhance the overall appearance of your facilities while keeping our team members engaged in the
operation. The written word really does the system little justice. It must be experienced to truly be
appreciated.
Our quality control program delivers customer satisfaction.
Program Objectives:
• Ensure that all employees have the knowledge and skills needed to perform theirjob.
• Develop new skills in current employees to enable them to absorb changes intechnology.
• Improve the productivity of both individuals and workteams.
• Encourage employee self-development and involvement in programs of lifelonglearning.
This software allows the SFM Quality control officers to:
Perform inspection using a smart phone or tablet.
Monitors account performance & sends real time alerts based on triggers you set.
Generate reports for customers.
The SFM Quality Control Program consists of two mutually supporting modules:
1.Quality Control Plan – establish standards, supporting processes, performance objectives and
performance indicators to meet all performance requirements.
2.Quality Control Monitoring Plan – implement SFM QC to provide a structured approach to
performance monitoring, deficiency avoidance, corrective actions, and reporting.
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MEASUREMENT TOOLS
Email notifications are configured to notify SFM managers about the QC performance. The QC officer’s
iPad automatically synchronizes via a wireless network connection, so QC inspections can be tracked in
real-time. Corrective action requests are immediately communicated to the relevant person.
All quality control inspections have precise timestamps to ensure frequency of monitoring and a clear
indication of the date, time, area, and results of the monitoring process.
REPORTING
Below is report provided to client that will show the evaluation of progress in 3 forms which include:
Graph showing
Percent Scorecomparing Pie Chart
history
These reports can be emailed to property managers in a pdf format.
Management reports contain the following:
Labor budget
Supplies budget
Equipment budget
Sales
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Below are samples of actual inspection reports:
Time Stamped
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SFM’S INTERNAL COMMUNICATION SYSTEM
In order to maintain high quality standards, SFM relies on effective internal communication to quickly
remedy any account deficiency. Below is a representation of SFM’s internal communication process
when an area is found deficient by a quality control officer.
While conducting
site inspections,
SFM's Q.C. Officer
gives a below
average grade
activating a
"Real Time Alert"
The Real Time
Once the deficiency
Alert is sent via
is remedied, the
email to the
Area Supervisor wil
Project Manager,
send a confirmation
Area Supervisor,
email closing out
Director &
the internal ticket.
President.
The Alert will
idenify the
Area Supervisor and
deficiency as shown
Site Supervisor will
on our sample
coordinate with
inspection reports.
Staff to address the
This email will
deficiency
remain active until a
within 24 hrs.
confirmation email
is sent.
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CLIENT TICKET SYSTEM
Through our Quality Control software, we ask our clients to use the “Ticket System”. This feature helps
us document and keep track of the quality of our services.
Here is how it works:
All you have to do is send an email to our Quality Control System at ticket@sfmservices.comso we can
address it. It is that simple!
This email will trigger a ticket alert from the client to the SFM administration, who consists of:
1.Contract Manager
2.Contract Assistant Managers
3.Supervisors
4.SFM’s Executive Leadership Team (GM, COO, & President)
This ticket will remain open sending continuous alertsuntil addressed by the Area Supervisor and our
SFM Operations Manager, who will then respond. Their response will then trigger a “pending”
designation. Once the ticket’s content is addressed, it will be shown as completed and filed within your
folder in our QC program.This will enable us to sporadically open the folder and see if there are any re-
occurring situations that will assist us in managing your facility’s cleaning specifications better.
EMPLOYEE TRACKING
All SFM Vehicles are equipped with the “GeoTab” GPS
tracking system. This ensures our drivers are servicing all
locations and will tell us how much time is spent at each
Other capabilities are:
location.
Daily Activity Reports (accessible via internet)
Incident Reports (real time)
Scope of Work (instantly available to users)
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10.POLICIES & PROCEDURES
HUMAN RESOURCES PROGRAM
For over 30 years now, SFM has offered consistent work, keeping our pool of applicants full of local
enthusiastic personalities. Using our regional employment recruitment strategies, SFM’s experienced
recruitment team will target local residents for employment opportunities thus fostering community
involvement and development. SFM is known for its local employment opportunities throughout South
Florida and we are truly a localbusiness that can boast about giving back to the community more than
any other vendor.
Having a well-trained and organized staff is essential to maintenance operations, and everyone who is
on our team plays an intricate role in the successful operations of every project. At SFM, our onboarding
professionals and management teamprepare hundreds of qualified individuals to successfully carry out
their daily assignments. SFM employees are trained, uniformed, and fully equipped prior to their job
assignment assuring effective performance as specified by our client.
In the past, human resources professionals focused primarily on administrative tasks such as finding
qualified employees, matching them to appropriate jobs, and balancing the interests of the organization
with the rights and needs of employees. Today, the roles of HR professionals have evolved to support an
organization in reaching its strategic goals and improving business results, while cultivating talented and
capable staff. Simply understanding human resources management terminology, concepts and
principles just doesn’t cut it today.
Our talented managers design and implement human resources management policies that support our
organization’s strategic plan for growth and “Brand” recognition. They serve to enhance our
organization’s ability to attract, motivate, develop, and retain effective employees, which is paramount
to our client retention through quality service and growth through reputation.
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SFM’S HIRING FORMAT
In addition to our recruitment strategies, SFM will make every effort to keep the incumbent staff. In
efforts to promote a smooth transition for the incumbent operations to join our team, we will hold local
job fairs as well as seek the use of a conference room on scheduled dates at your city hall building.
Our Team’s primary objective is to make it as easy and convenient as possible for the existing staff to
join our Team. Once a seniority list is obtained with contact information, we shall also mail information
to all incumbent staff and contact them by telephone. As part of our interviewing and hiring process, we
will offer to the eligible Janitorsand Specialists of the incumbent contractor, the applicable positions
required under the scope of services of the agreement. Our team would begin contacting the incumbent
staff within the first week after the formal award announcement. Assuring the staff that they have job
continuation at their current wage and benefit structure not only lets them know that they will be joining
a professional service company but one that cares about its employees.
Described below is a detailed plan for hiring, retaining, and training that identifies the methods for
ensuring SFM’s staff, including management personnel, are maintaining industry standards in training
and best practices.
SFM Servicesperforms LEVEL 1 & LEVEL 2 investigative background checks for all employees staffing our
client’s facilities. Our investigative background checks include the following:
Social Security Number Verification
Criminal History Search (7 years)
Terrorist Watch List
Employment Verification
Violent Sexual Offender Registry Search
DMV Records (7 years)
Florida HRS Abuse Registry
SFM employee files contain health checks and required testing as well as all
documented training and development compliant with OSHA.
All drivers for SFM are registered with SambaSafety. SambaSafety gives us
the security of knowing that our drivers are continuously being monitored
while on and off the job. Their system always encourages our employees
to drive safely.
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HIRING METHODOLOGY
Step 1:Utilize SFM’s network of 1,000+ employees in the local market, coordinate interviews with
incumbent employees, utilize online digital platforms such as Zip Recruiter and Social Media. SFM also
places advertisements in the local paper if necessary.
Step 2:Identify project supervisor candidates and perform 2 Panel Interview Process.
Step 3:Hire supervision.
Step 4: Employee application review and job orientation.
Step 5:Criminal background check and Drug screening.
Step 6:Make offer of employment to all new hires and I-9 verification.
Step 7:Luis Sanchez, Risk & Safety Manager. Provide New Hire Training.
BACKGROUND CHECKS
As a standard practice, our Team will run level 1 & 2 federal background checks (nationwide check
involving all states) on all its new hires as required. Employees requiring access to federally regulated
secure areas will undergo individual background screening. When it comes to
assuming a client’s staff or filling an open position for them, we are flexible. We
have found that background research standards often vary by client choice.
Some clients are involved in specialized hiring program initiatives. In these situations, we first consult
the client as to the depth of report desired (city, county, state or federal) and run reports upon mutual
agreement with the client. We have utilized the same FCRA (Fair Credit Reporting Act) compliant provider
for over 5 years and have and have had no incidents of incorrect or false information.For this contract
SFM will not hire any employee who:
Has been convicted of a violent felony or conspiracy to commit a violent felony within the past five
(5) years;
Has been convicted of a felony involving the trafficking of a controlled substance within the past (5)
years;
Has two (2) or more convictions for a violent felony, for conspiracy to commit a violent felony, or
involving the trafficking of a controlled substance;
Is a sexual offender or a sexual predator;
Has failed to provide proof of United States citizenship or legal immigration status in the United
States.
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EMPLOYEE SATISFACTION AND RECOGNITION PROGRAM
SFM Janitorial’s Employee Satisfaction and Recognition Program aims to create a positive work
environment and acknowledge the hard work and dedication of our employees. We understand the
importance of employee satisfaction in achieving organizational success and believe that recognizing
their efforts is crucial in fostering motivation and loyalty.We recognize employees in multiple ways:
Spot bonuses for positive client feedback
Spot bonuses for achieving Excellent Quality Control results
Employee of the Month
Safety BBQ’s/Picnics if Safety Goals are achieved
End of Year bonus for select staff
SFM employees are offered the following benefits:
Immediately
Overtime pay rate if certain holidays are worked.
Safety rewards and bonuses.
Free uniforms.
Direct deposit.
After the 90-Day probation period.
Health Insurance.
Free Life Insurance
Lifeworks Employee Assistance Program
Safety rewards & bonuses.
Continued education.
Career advancement opportunities.
After 1-Year of employment.
Enrollment into 401K program for supervisors and managers.
Paid time off for supervisors and managers.
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DRUG FREE WORKPLACE PROGRAM
SFM IS PROUD TO PARTICIPATE IN THE NATIONAL DRUG FREE WORKPLACE PROGRAM.
It is our desire to provide a drug free, healthy, and safe workplace.
To promote this goal, employees are required to report to work in
appropriate mental and physical condition to perform their jobs in
a satisfactory manner. While on our account premises and while
conducting business-related activities off premises, no employee
may use, possess,distribute, transfer, sell, or be under the
influence of alcohol or illegal drugs to help ensure a safe and
healthy working environment.
Much like seat belts with automobiles, Insurance companies have stringent requirements in the
coverage they provide. Job applicants and employees may be asked to provide body substance samples
(such as urine and/or blood) to determine the illicit or illegal use of drugs and alcohol at any time during
their employment if there is justifiable cause to do so.
All employees are subject to post accident drug testing. An employee involved in a work-related injury
is required to take a drug/alcohol test with their post-accident visit at any care provider.
SFM’s Drug-Free Workplace Policy sends a clear message that alcohol and drug use in the workplace
is prohibited.
Objectives/ Goals
To reduce drug use in the workplace
To increase productivity
To improve efficiency
To reduce accidents in the workplace
To deliver better customer service
To demonstrate a more professional attitude and standard of conduct
Encourage employees who have alcohol and/or substance abuse problems to voluntarily seek help
To achieve these goals, SFM Services conducts:
Initial and periodic safety training sessions
Drug Abuse Awareness pamphlets
Random Drug Screening of existing employees
Alcohol and Drug screening in the event of work-related accidents
Complete drug Screening of all job candidates prior to start of assignments
Formal and informal counseling by trained supervisors
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EMPLOYEE IDENTIFICATION & UNIFORMS
We realize the importance that a properly identified employee can have
working in a government building. For this reason, SFM provides
uniforms that are easily identifiable and professional. Janitorial
employees wear orange-colored t-shirts with our logo clearly visible on
both sides. This color makes identification even easier. Shirts are made
of a polyester-cotton blend that makes it easy for our cleaning staffto
keep them clean. We issue three sets to each employee and mend or
replace them as needed.
Should you wish a different type of uniform, we can provide shirts,
slacks, windbreakers, and parkas, all labeled with the SFM logo. By
request, we can provide uniforms tailored to represent you, matching
colors, and logos.
The identification card is just as important as a clear identifiable
uniform. Every SFM employee is provided an employee ID and
required to carry it with them during work hours.
SFM understands and enforces the need to have all personnel
clearly identified. We want to make sure your patients, hospital
staff, and visitors feel safe and that they always know who is
working around them.
Housekeeping Uniforms
SFM provides uniforms that are easily identifiable &
professional.
The SFM logo will be stitched on button down shirt.
Three sets are issued to each housekeeper.
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UKGTIME AND ATTENDANCE SYSTEM
SFM has implemented UKG UltiPro as its Human Resources Information
System (HRIS) including but not limited to recruiting, onboarding (which
facilitates new-hire compliance such as I-9 management, E-Verify, W-4
filing and new-hiring mandated training), employee data management,
time and attendance, payroll processing and tax compliance, certification and development tracking,
document retention (including confidential document management), COVID-19 Vaccine Document
Management, scheduling, benefit compliance and administration, grievance and performance
management for accountability, custom reporting and business intelligence, and offboarding.
In addition to UKG UltiPro, we’ve integrated UKG’s Workforce Ready Management software to monitor
and control all aspects of employee time and attendance while reducing the cost of overtime,
administrative labor, and clerical mistakes. Not only does this integration allow us to effectively manage
our remote teams, it also ensures wehave the adequate staff available to carry out the daily operational
tasks assigned to each location.
Below is a list of tailored services available through our software.
Biometric Fingerprint Equipped Time Clocks
SFM Services uses biometric time clocks to make time fraud obsolete. Working in tandem with our
cloud-based time and attendance system, the biometric fingerprint time clock systems give us real time
visibility into our workforce.
Mobile Time Tracking App
SFM Services offers the on-the-go employees the option to clock in/out via a mobile time clock app. The
app contains Geo-fencing and Geo-tracking, so that we can securely track our workforce. Mobile Punch
captures the date, time, and GPS location of each punch.
Telephone Time Tracking
In worksites where a traditional time clock is not an option, SFM Services allows telephone time
tracking. In a nutshell, telephone time tracking allows employees to clock in and out via a landline.
Employees simply call a toll-free number and follow the prompts. These punches are audited regularly,
to ensure employees are punching into the assigned landline.
Real Time Alerts
Real-time alerts are designed to ensure that our employees are in their designated worksites on time.
A team of personnel, including the Supervisor and Manager, receive real time alerts when a scheduled
employee forgets to punch in, punches in late, or fails to report to work. This scheduling technology
assists us in responding immediately to no shows.
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11.SAFETY & TRAINING PROGRAM
Our Team prides itself in having one of the best training programs in the janitorial
sector.The quality of service we deliver through extensive training has permitted us
to grow exponentially over the last decade. We believe that the best way to offer
exceptional service to our clients is to recruit the most talented, dedicated people in
the industry.
We then train them to meet our high standards and make certain they understand that
nothing stands in the way of customer satisfaction. The training is conducted by SFM’s Risk and
Safety Manager, Luis Sanchez. Mr. Sanchez is an OSHA 501 certified instructor with the State of Florida.
This is a competitive advantage SFM has over other janitorial companies. It gives SFM the ability to
train and retrain employees as necessary throughout the year. Our program consists of extensive
classroom and hands on training procedures.
The following methodology is employed by Luis Sanchez for his trainings:
1.Classroom teaching is based on research and personal experiences.
2.Professional participation by experts in the field of the subject.
3.Practical exercises discussed and acted in role plays in class.
4.Situational Exercises where specific issues are presented and resolved in class by the student and
further discussed in a group setting.
5.Testing and Quizzes of materials shared in class.
6.Providing training materials when necessary for further evaluation and study.
SFM In-House OSHA certified trainer.
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SAFETY PROGRAM
SFM is committed to providing high-quality
cleaning solutions while prioritizing the safety
and well-being of both our employees and
clients. Our Risk Management and Safety
Program serves as a comprehensive
framework to proactively identify, assess,
and mitigate potential risks in our
operations. By implementing robust safety
protocols and adhering to industry
standards, SFM ensures a secure working
environment for our employees and delivers
exceptional services to our valued
customers.
Risk Identification:
At SFM, we recognize the importance of
identifying potential risks that could impact the
safety of our employees, clients, and the public.
Our risk identification process involves a thorough analysis of the unique hazards associated with
janitorial services, such as slip and fall accidents, exposure to harmful chemicals, and ergonomic issues.
By conducting regular site assessments, we gather valuable information to identify potential risks and
develop appropriate control measures.
Risk Assessment:
After identifying potential risks, SFM conducts a comprehensive risk assessment to evaluate the
likelihood and severity of each risk. This assessment helps us prioritize risks and allocate resources
effectively. Our team of experts uses industry-standard methodologies to assess risks objectively,
ensuring that all identified hazards are thoroughly evaluated.
Risk Mitigation:
SFM is committed to implementing effective risk mitigation strategies to minimize the occurrence and
impact of potential hazards. Our risk mitigation efforts include:
1. Training and Education:
We provide extensive training to all our janitorial staff on safety procedures, including proper handling
of equipment, safe chemical usage, and ergonomics. Regular refresher courses keep our employees up
to date with the latest safety practices.
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2. Personal Protective Equipment (PPE):
SFM ensures that all employees are equipped with appropriate PPE, including gloves, masks, and safety
footwear, to minimize the risk of injuries and exposure to hazardous materials.
3. Standard Operating Procedures (SOPs):
We have established detailed SOPs for all cleaning tasks, ensuring that employees follow consistent and
safe practices. These SOPs cover various aspects, including equipment operation, chemical handling, and
waste disposal.
4. Equipment Maintenance:
Regular maintenance and inspection of cleaning equipment are essential to prevent malfunctions and
accidents. SFM follows a strict maintenance schedule to ensure that all equipment is in optimal
condition.
5. Emergency Preparedness:
SFM has a robust emergency preparedness plan in place to respond effectively to unforeseen incidents,
such as fire outbreaks or natural disasters. Regular drills and training sessions ensure that our employees
are well-prepared to handle emergencies.
Monitoring and Continuous Improvement:
SFM understands that risk management is an ongoing process. We continuously monitor and evaluate
the effectiveness of our risk mitigation strategies to identify areas for improvement. Our incident
reporting system allows employees to report any safety concerns or near-miss incidents promptly. This
information helps us identify potential gaps and implement corrective measures to enhance our safety
program.
SFM's Risk Management and Safety Program is a testament to our commitment to providing safe and
reliable cleaning services. By proactively identifying and mitigating risks, we ensure the well-being of our
employees, clients, and the community. Our dedication to continuous improvement guarantees that our
safety program remains up-to-date and aligned with industry best practices. With SFM, you can trust
that your janitorial needs are met with the highest standards of safety and professionalism.
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EMPLOYEE SAFETY BBQ
242DAYS
WITHOUTAN
EMPLOYEE
ACCIDENT!!!
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12.DISTINCTIVE SERVICES OFFERED
SFM provides additional year-round services including but not limited to parking lot and street sweeping
services, pressure cleaning services, and litter control services.
Street Sweeping
Available
SFM has a fleet of (7) street sweepers used to clean municipal
streets, highways, and parking lots.
Pressure Washing
Available
Trailer mounted pressure washing rigs equipped with water
holding tank & steam pressure capability.
Debris Removal
Available
Self-loader grapple dump trucks (up to 100 CY)
Echo-friendly vehicles for litter control.
Event Cleaning
Available
SFM is equipped to clean up large scale public events.
2017 Ultra Music Fest pictured above – 165,000 in attendance.
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EVENT CLEANING
SFM can be a valuable asset for large outdoor
events. With extensive experience in event venue
maintenance, SFM has been a trusted partner for
many large-scale events. One notable example is at
the Orange Bowl Stadium, where SFMprovided
event cleaning from 1972 to 2007. SFM's expertise
in handling large events and commitment to
cleanliness and professionalism makes us theideal
partner for any outdoor event organizer.Other
event venues currently serviced are:
Dade County Fair & Expo. Center
Years Serviced: 1972to 2007
Ultra-Music Festival
Bayfront Park & Amphitheater
2010 Super Bowl & Pro Bowl
BEFORE
AFTER
Years Serviced: 1978to Present
Ultra-Music Festival
165,000 Attendance in 3-days
Years Serviced:
1998 to Present
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DISASTER RECOVERY SERVICES
SFM Services is one of South Florida’s top disaster recovery service provider. Post Hurricane Irma, SFM
removed over one (1) million cubic yards of debris throughout Miami-Dade County.SFM has the
necessary resourcesand experience to provide complete disaster recovery services Therefore, for any
emergency, SFM is prepared to deploy and facilitate quickly and efficiently.
Some of our clients in disaster recovery services SFM has provided disaster recovery service to
several municipalities after the following
include:
storms:
Miami-Dade County
1992 Hurricane Andrew
Miami-Dade County School Board
2004 Hurricane Francis
Florida Dept. of Transportation
City of Coral Gables
2004 Hurricane Charley
City of Doral
2005 Hurricane Katrina (Mississippi & Florida)
Town of Miami Lakes
2005 Hurricane Wilma (Mississippi & Florida)
Village of Pinecrest
City of North Miami Beach
2005 Hurricane Dennis
Village of Miami Shores
2008 Hurricane Ike (Texas)
City of West Park
2017 Hurricane Irma
Baptist Health South Florida
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HIGH DISINFECTION SERVICES
SFM can help mitigate the spread of infection including COVID-19
by providing High Disinfection Cleaning and Electrostatic
Disinfection Services. SFM only uses hospital grade and EPA
registered products that kill 99.9% of bacteria and viruses
including COVID-19. A key advantage to the highly affective
electrostatic technology is its ability to cover 100% disinfectant
solution to the applied surfaces. SFM is one of few local
companies providing “Electrostatic Disinfecting” while most
companies are using a less effective method called fogging.
SFM currently offers two different methods of disinfection services:
1.Electrostatic Disinfection. Using only EPA registered
disinfectants, Electrostatic Disinfection provides 100%
coverage.
2.Manual Disinfecting. Complete High-Disinfection wipe
down of all high-touch, vertical and horizontal
surfaces. (Tables, desktop equipment, light switches,
doors, doorknobs etc.)
One of the first COVID-19 cases in Miami-Dade County was in the Town of Bay Harbor Islands. SFMwas
contracted to provide high disinfection cleaning. Other clients we have helped with COVID-19 cases
include:
Miami-Dade County Parks -Daily disinfection of 75 parks.
Miami-Dade County Emergency COVID-19 Clean-Up, Restoration and Decontamination
Servicesto Red Roof & Hampton Inn hotels.
st
Miami-Dade County Public Schools (The 1school disinfected in the County).
City of Coral Gables Police Department.
City of Hialeah City Hall & Fire Stations.
City of Miami Beach City Hall, City fleet, & facilities.
Town of Bay Harbor Islands and many more.
After our disinfection services, we provide you with a
Certificate of Disinfection.
This Promotes a safe & clean environment.
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COMMUNITY INVOLVEMENT
SFM strongly believes in giving back to the community. Christian Infante, Owner of SFM is personally
involved in several of the charities highlighted below.
City of Miami Beach Clean Up
SFM helped collect 4,125 lbs. of trash up along the Julia Tuttle Causeway
Christian Infante serves as Board Director for
Miami Lighthouse for the Blind
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Thank You for Your Service
As a thank you to our 1st Responders, SFM sent trained disinfecting crews to clean and disinfect the
interior of police fleets at no charge to several local police departments.
SFM Donated Face Buffs to Gables Police Department
SFM donated 300 custom face buffs for the City of Coral Gables
Police Department with the CGPD logo printed on them.
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Every Wednesday for 6 months during the COVID pandemic was Pizza Day for the foster
children and staff at His House Children’s Home courtesy of SFM and their partners at
Power Pizza.
We support “Red Nose Day”. Funds raised SFM participates in the annual
SFM supports annual back to school
benefit children in some of the poorest
Susan G Komen#RaceForTheCure
drives for many clients.
communities in the world.
City of Doral
Miami Dade Schools & Miami
La Liga Contra
Dolphins Butterfly GardenEarth Day Tree Donation
El Cancer Walk
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