HomeMy WebLinkAboutReso 2026-3967RESOLUTION NO. 2026 -
A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF SUNNY ISLES BEACH,
FLORIDA, APPROVING A FIRST AMENDMENT TO THE SUPPORT AGREEMENT
WITH CENTRALSQUARE TECHNOLOGIES, LLC., FOR MAINTENANCE AND
SUBSCRIPTION SERVICES FOR CERTAIN INFORMATION TECHNOLOGY SERVICES, IN
AN AMOUNT NOT TO EXCEED ONE MILLION THREE HUNDRED SEVENTY-NINE
THOUSAND FOUR HUNDRED EIGHTY-FOUR DOLLARS AND SEVENTY-SEVEN CENTS
($1,379,484.77); AUTHORIZING THE CITY MANAGER TO DO ALL THINGS
NECESSARY TO EFFECTUATE THIS RESOLUTION; PROVIDING FOR AN EFFECTIVE
DATE.
WHEREAS, Chapters 119 and 286 of the Florida Statutes provide certain exemptions from
public disclosure of certain goods and services pertaining to cybersecurity; and
WHEREAS, on October 16, 2025, via Resolution No. 2025-3908, the City Commission of the
City of Sunny Isles Beach (the "City") approved the expenditure of budgeted funds with
CentralSquare Technologies, LLC. (the "Vendor") for maintenance and subscription services for
certain information technology services ("Products"); and
WHEREAS, on November 14, 2025, the City entered into a one (1) year Support Agreement
with the Vendor for the Products, in an amount not to exceed $125,000.00; and
WHEREAS, the Vendor has enhanced and expanded the functionality of its Products
("Enhancements"); and
WHEREAS, the Vendor has provided a sole source letter confirming that its Products are
uniquely designed and are not available from other vendors in a comparable form; and
WHEREAS, pursuant to Section 62-13(F) of the City's Code of Ordinance, supplies,
equipment or services available from a sole source only may exempted from the bidding
requirements of Chapter 62 of the City's Code of Ordinances; and
WHEREAS, the Vendor has provided the City with a five (5) year proposal for the
Enhancements with a revised fee scheduled commencing in October 2026, as follows: Year 1
$124,316.34; Year 2: $275,897.10; Year 3: $316,824.01; Year 4: $326,328.73; Year 5: $336,118.59;
and
WHEREAS, the City Commission wishes to approve a First Amendment to the Support
Agreement with the Vendor, in an amount not to exceed One Million Three Hundred Seventy -Nine
Thousand Four Hundred Eighty -Four Dollars and Seventy -Seven Cents ($1,379,484.77),
commencing October 2026 for a period of five (5) years, attached hereto as Exhibit "A".
NOW THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF SUNNY
ISLES BEACH, FLORIDA, AS FOLLOWS:
@BCL@E4140399 Page 1 of 2
672
Section 1. Approval of First Amendment. The City Commission hereby approves a First
Amendment to the Support Agreement with the Vendor for the Product Enhancements, in an
amount not to exceed One Million Three Hundred Seventy -Nine Thousand Four Hundred Eighty -
Four Dollars and Seventy -Seven Cents ($1,379,484.77), commencing October 2026 for a period of
five (5) years, attached hereto as Exhibit "A".
Section 2. Authorization of City Manager. The City Manager is hereby authorized to do all
things necessary to effectuate this Resolution.
Section 3. Effective Date. This Resolution will become effective upon adoption.
ATTE T: A,,
A;
PASSED AND ADOPTED this 19th
nc4r, CIVIC, City Clerk
Vote:
Mayor Svechin
Vice Mayor Viscarra
Commissioner Joseph
Commissioner Lama
Commissioner Stuyvesant
(Yes)
(Yes)
(Yes)
(Yes)
(Yes)
Lansa Svechin, Mayor
APPROVED AS TO FORM
AND LEGAL SUFFICIENCY:
30
Alain E. Boileau for Nabors, Giblin
& Nickerson, P.A., City Attorney
(No)
(No)
(No)
(No)
(No)
@BCL@E4140399 Page 2 of 2
673
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
FIRST AMENDMENT TO THE CENTRALSQUARE SUPPORT AGREEMENT BETWEEN CENTRALSQUARE TECHNOLOGIES,
LLC AND THE CITY OF SUNNY ISLES BEACH, FLORIDA
This First Amendment (this "Amendment") to the CentralSquare Support Agreement ("Agreement") entered into by and
between Superion LLC, a CentralSquare Technologies, LLC company ("CentralSquare"), and The City of Sunny Isles
Beach (for the benefit of and use by Sunny Isles Police Department) ("Client" or "Customer") with an execution date of
November 14, 2025, as amended from time to time including additional purchases is entered into and effective as of
the last date of signature below ("Effective Date"). In the event of a conflict or inconsistency between this Amendment
and the Agreement, the terms of this Amendment shall control. Customer and CentralSquare may be referenced as each
a "Party", and together "Parties".
WHEREAS, Customer entered into the Agreement for an on -premise deployment of the ONESolution PS CentralSquare
solution; and
WHEREAS, the Parties mutually agree and desire to switch the on -premise deployment of the CentralSquare ONESolution
PS solution to a cloud -hosted deployment.
NOW THEREFORE, in consideration of the foregoing and other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the Parties agree as follows:
1. Term. The term of the Agreement is hereby extended on an annual basis commencing on the last date of signature
on this Amendment. The Agreement will automatically renew for successive five (5) year terms unless earlier
terminated by either party. Either party may elect to end renewal of the Agreement by issuing a notice of non -
renewal, in writing, to the other party six (6) months prior to the next renewal. Except as otherwise set forth
herein, each defined term in the Agreement has the meaning ascribed to that term in the Agreement when
the term is used in this Amendment.
Amendments to the Agreement. As of the Effective Date, the Agreement is hereby amended or modified as
follows:
a. The items listed in Attachment A, attached to this Amendment, detail the items to be migrated to cloud,
the services necessary, and associated costs. The on -premise software being migrated to cloud shall be
replaced as applicable and licensed as follows:
i. Access Grant. So long as subscription fees are paid and current, (unless terminated as provided
in the Agreement, Customer is granted a nontransferable, nonexclusive right to use the
software for the Customer's own internal use for the applications described in the Statement of
Work, in the applicable environment (e.g., production, test, training, or disaster recovery
system) and in the quantity set forth. Additional software subscriptions purchased after the
execution of this Amendment shall also be accessed in accordance with the provisions of this
section. Customer shall not use, copy, rent, lease, sell, sublicense, modify, create derivative
works from/of, or transfer any software, or permit others to do said acts, except as provided in
the Agreement. Any such unauthorized use shall be void and may result in immediate and
automatic termination of the applicable access. The subscription access granted in this
Agreement or in connection with it are for object code only and do not include a license or any
rights to source code whatsoever.
ii. Attachment B, Statement of Services is hereby added as an additional document, in its entirety
governing the cloud migration project.
iii. Attachment C, Maintenance & Support is hereby added as an additional document that governs
the support and maintenance of all software.
iv. Attachment D, Service Level Commitments is hereby is added as an additional document that
governs the cloud provisions of the software as applicable.
V.
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
Al Use & Accuracy. The software provided under this Amendment may include access to artificial
intelligence ("AI") features that generate outputs based on inputs. Customer acknowledges and agrees that:
a. AI -generated outputs may be inaccurate, incomplete, or inappropriate, and should not be relied on as a
sole source of truth or decision making;
b. Users are responsible for reviewing and validating any AI -generated content before using it in any
context;
c. A human -in -the -loop (human is actively involved in reviewing, validating, or making decisions based on
the output) approach is strongly recommended, and users agree to exercise appropriate judgment and
oversight when using the software;
d. CentralSquare makes no warranties or guarantees regarding the accuracy, reliability, or suitability of AI -
generated outputs for any particular purpose;
e. Use of the Al features is at Customer's own risk, and Customer agrees not to use the software in any
manner that may cause harm or violate applicable laws or regulations.
4. Limited Effect. Except as expressly provided in this Amendment, all of the terms and provisions of the
Agreement are and will remain in full force and effect and are hereby ratified and confirmed by the Parties.
Without limiting the generality of the foregoing, the amendments contained herein will not be construed as
an amendment to or waiver of any other provision of the Agreement or as a waiver of or consent to any
further or future action on the part of either Party that would require the waiver or consent of the other
Party. On and after the Effective Date, each reference in the Agreement to "the Agreement" will mean and
be a reference to the Agreement as amended by this Amendment.
5. Representations and Warranties. Each Party hereby represents and warrants to the other Party that:
a. It has the full right, power, and authority to enter into this Amendment and to perform its obligations
hereunder and under the Agreement as amended by this Amendment.
b. The execution of this Amendment by the individual whose signature is set forth at the end of this
Amendment on behalf of such Party, and the delivery of this Amendment by such Party, have been duly
authorized by all necessary action on the part of such Party.
c. This Amendment has been executed and delivered by such Party and constitutes the legal, valid, and
binding obligation of such Party, enforceable against such Party in accordance with its terms.
6. Miscellaneous. All other terms and conditions of the Agreement not specifically modified by this
Amendment shall remain in full force and effect. Should any term in this Amendment conflict with a term in
the Agreement, the terms of this Amendment shall control.
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
IN WITNESS THEREOF, THE PARTIES HERETO HAVE ENTERED INTO THIS FIRST AMENDMENT AS OF THE EFFECTIVE DATE.
1000 Business Center Drive
Police Department
Lake Mary, FL 32746
18070 Collins Avenue,
oocuftneaby:
Sunny Isles Beach, Florida D_.
By:
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By:
Print Name: arry" Me i ntz
Print Name:
Print Title: General Counsel & Corporate Secr
tRryit Title: �s, F 4
Date Signed: 2/26/2026
Date Signed: 3 G u
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
Quote #: Q-225695
SOFTWARE
CENTERLINE Al
PRODUCT NAME
1. Centerline Al Platform Annual
Subscription Fee
2. Centerline Al User Annual
Subscription Fee
Attachment A
QUANTITY UNIT PRICE
1 4,000.00
75 350.00
DISCOUNT
TOTAL
- 4,000.00
0.00
- 26,250.00
0.00
Centerline Al Software Subtotal 30,250.00 USD
Centerline Al Software Discount - 30,250.00 USD
Centerline Al Software Total 0.00 USD
FIRSTTWO
PRODUCT NAME QUANTITY UNIT PRICE DISCOUNT TOTAL
3. CentralSquare FirstTwo (Law 1 2,400.00 -2,400.00 0.00
Enforcement) Annual
Subscription Fee
INTERFACES
PRODUCT NAME
4. ONESolution Florida Accident
Repository Interface Annual
Subscription Fee
5. ONESolution Miami -Dade
County eCitation Interface
Annual Subscription Fee
FirstTwo Software Subtotal 2,400.00 USD
FirstTwo Software Discount - 2,400.00 USD
FirstTwo Software Total 0.00 USD
QUANTITY UNIT PRICE DISCOUNT TOTAL
1 3,900.00 - 306.15 3,593.85
1 3,300.00 - 259.05 3,040.95
Interfaces Software Subtotal 7,200.00 USD
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
Interfaces Software Discount - 565.20 USD
Interfaces Software Total 6,634.80 USD
ONESOLUTION CAD
PRODUCT NAME
QUANTITY
UNIT PRICE
DISCOUNT
TOTAL
6. CentralSquare ONESolution
3
4,000.00
- 942.00
11,058.00
CAD Cloud Dispatch Position
Annual Subscription Fee
7. CentralSquare ONESolution
75
700.00
- 4,121.25
48,378.75
CAD Cloud MCT Position
Annual Subscription Fee
8. CentralSquare ONESolution
1
90,000.00
- 7,065.00
82,935.00
CAD Cloud Platform Annual
Subscription Fee
9. ONESolution CAD Resource
3
900.00
- 211.95
2,488.05
Monitor Display License With
Maps Annual Subscription Fee
ONESOLUTION CAD Software Subtotal 157,200.00 USD
ONESOLUTION CAD Software Discount - 12,340.20 USD
ONESOLUTION CAD Software Total 144,859.80 USD
ONESOLUTION RMS
PRODUCT NAME
QUANTITY
UNIT PRICE
DISCOUNT
TOTAL
10.
CentralSquare ONESolution
75
25.00
-1,875.00
0.00
RMS Cloud Officer - Admin
Annual Subscription Fee
11.
CentralSquare ONESolution
1
0.00
0.00
RMS Cloud Officer- P&E
Annual Subscription Fee
12.
CentralSquare ONESolution
75
600.00
- 3,532.50
41,467.50
RMS Cloud Officer Annual
Subscription Fee
13.
CentralSquare ONESolution
1
90,000.00
- 7,065.00
82,935.00
RMS Cloud Platform Annual
Subscription Fee
14.
ONESolution Asset
1
0.00
0.00
Management Annual
Subscription Fee
15.
ONESolution Crash and Crash
1
0.00
0.00
Wizard Annual Subscription Fee
16.
ONESolution Investigative
1
0.00
0.00
Leads Management Annual
Subscription Fee
17.
ONESolution Problem -Oriented
1
0.00
0.00
Policing Annual Subscription
Fee
18.
ONESolution Quartermaster
1
0.00
0.00
Annual Subscription Fee
ONESOLUTION RMS Software Subtotal 136,875.00 USD
ONESOLUTION RMS Software Discount - 12,472.50 USD
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
ONESOLUTION RMS Software Total 124,402.50 USD
SOFTWARE SUMMARY
SERVICES
CENTERLINE Al
DESCRIPTION
1. Centerline Al Implementation Services - Fixed Fee
Centerline AI Services Subtotal
Centerline Al Services Discount
Centerline Al Services Total
FIRSTTWO
DESCRIPTION
2. CentralSquare FirstTwo Implementation Services - Fixed Fee
FirstTwo Services Subtotal
FirstTwo Services Discount
FirstTwo Services Total
IMPLEMENTATION
DESCRIPTION
3. ONESolution CAD Cloud Migration Services (1-45 CAD Positions) -
Fixed Fee
4. ONESolution RMS Cloud Migration Services (1-2,500 Sworn) - Fixed
Fee
Implementation Services Subtotal
Implementation Services Discount
Implementation Services Total
INTERNAL AFFAIRS MODULE SERVICES
DESCRIPTION
5. Public Safety Project Management Services - Fixed Fee
6. Public Safety Technical Services - Fixed Fee
Software Subtotal 333,925.00 USD
Software Discount - 58,027.90 USD
Software Total 275,897.10 USD
TOTAL
1,560.00
1,560.00 USD
- 1,560.00 USD
0.00 USD
TOTAL
780.00
780.00 USD
- 780.00 USD
0.00 USD
TOTAL
10,000.00
10,000.00
20,000.00 USD
- 20,000.00 USD
0.00 USD
TOTAL
780.00
780.00
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
7. Public Safety Training Services - Fixed Fee 2,340.00
SERVICES SUMMARY
SUMMARY
Internal Affairs Module Services Subtotal 3,900.00 USD
Internal Affairs Module Services Discount - 3,900.00 USD
Internal Affairs Module Services Total 0.00 USD
Services Subtotal 26,240.00 USD
Services Discount - 26,240.00 USD
Services Total 0.00 USD
Software Subtotal
Services Subtotal
333,925.00 USD
26,240.00 USD
Subtotal 360,165.00 USD
Discount - 84,267.90 USD
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
Total 275,897.10 USD
Net Recurring Fees will increase in the amount of $151,580.76. For products being replaced in this project,
this is an estimate based on the client's current recurring fees of $124,316.34. The increase amount may
change based on any adjustments to scope or pricing and depending on the final project timeline. Your
new renewal estimate is $275,897.10. Any items not being replaced by this order will continue in addition
to the renewal estimate listed
RECURRING FEES
TYPE
FIRST YEAR SUBSCRIPTION TOTAL
SECOND YEAR SUBSCRIPTION
THIRD YEAR SUBSCRIPTION TOTAL
The amount totals for Maintenance and/or Subscription on this quote include only the first year of software use and
maintenance.
AMOUNT
$124,316.34
$275,897.10
$316,824.01
CST-2025-104773
Page 8 of 17
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
Payment Terms:
Subscriptions:
- Annual Subscription Fees are due ten (10) months after Delivery, and annually thereafter on the anniversary
of that payment date.
- Annual Subscription Fees shall increase as follows:
o Years 1 & 2 = 0%
o Years3-5=3%
o Year 6 onward = 5%
Centerline Al and FirstTwo:
- Centerline Al and FirstTwo are included at no cost for twenty-four (24) months from Delivery. After twenty-
four (24) months, these applications will be at the non -discounted price shown above, due annually on the
anniversary of the date of Delivery, subject to the price increase detailed herein.
Services:
Payment Schedule:
Implementation Services
30%
Due on Effective Date
20%
Due at Project Kickoff
15%
Due at completion of 1 st End User Training Session
30%
IDue at Go Live
5%
Due at completion of Reliability Period
If applicable, non -fixed fee professional services shall be due as incurred on a time and materials basis.
Non -fixed fee professional services are not included in the percentages outlined in the above Payment
Schedule.
If applicable, non -fixed fee travel expenses shall be due as incurred, invoiced monthly for the travel
expenses of the preceding month. Non -fixed fee travel expenses are not included in the percentages
outlined in the above Payment Schedule.
If applicable, Fixed Fee travel expenses are included in the percentages outlined in the above Payment
Schedule.
Hardware:
- If applicable, Non -subscription Hardware Fees are due on the Effective Date.
Licenses:
- If applicable, License Fees are due on the Delivery Date.
Support & Maintenance
- If applicable, Support & Maintenance Fees are due annually, starting prior to the first anniversary of the Delivery Date
and annually thereafter.
- Annual Software Maintenance Fees shall increase by 5% each year.
- If applicable, legacy support and maintenance shall be due until the payment date of the replacement
subscription software detailed above. Any unused pre -paid support and maintenance shall be credited as a
pro -rated amount towards the next applicable subscription software invoice due under this Agreement, or
future invoice.
Third Party:
- If applicable, Third -Party Software Fees are due on the Effective Date. Third -Party software subscriptions
and/or support fees shall be due annually thereafter on the anniversary of the Effective Date. Third -Party
Software fees are subject to increase each year.
- If applicable, Third -Party Services shall be due 50% at Effective Date, 25% at completion of 1st End User
Training Session, and 25% at Go Live.
Invoice Terms:
CentralSquare shall provide an invoice for the items in the schedule above no less than thirty (30) days prior to the
due date.
ANCILLARY FEES
CST-2025-104773
Page 9 of 17
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
a. Customer is responsible for paying all taxes relating to this Agreement. Applicable tax amounts (if any) are not
included in the fees set forth in this Agreement. If Customer is exempt from the payment of any such taxes, Customer
must provide CentralSquare valid proof of exemption; otherwise, CentralSquare will invoice Customer and Customer
will pay to CentralSquare all such tax amounts.
b. To the extent allowable by law, if Customer fails to make any payment when due, then CentralSquare may charge
interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly, or, if lower,
the highest rate permitted under applicable law; and if such failure continues for 90 days following written notice
thereof, CentralSquare may suspend performance or access until past due amounts have been paid.
*Delivery: For cloud -based software Delivery shall be whichever the following applies and occurs first: Customer has
(a) received log -in access to the software or any module of the software or (b) received access to the software via a
URL.
CST-2025-104773
Page 10 of 17
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
Attachment B
Summary of Services
[Attached]
CST-2025-104773
Page 11 of 17
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
SUMMARY OF SERVICES Maul CENTRALSQUARE�
Sunny Isles Beach Police, FL, CentralSquare Cloud Migration — ONESolution, Centerline Al and First Two, Q-225695
This Summary of Services describes a standard migration of your on -premise solution to the cloud. CentralSquare is
here to ensure that your migration experience is simple, efficient, and empowering. Together, we can make this
transition a success and set the stage for a brighter, more innovative future.
Project Scheduling
The Parties agree that a schedule will be provided for services within ten days from the assigned of a CentralSquare
Project Manager.
Change Requests
The Parties may request a change to this Summary of Services, to increase hours or deliverables, through a written
request to the CentralSquare Project Manager.
CentralSquare Connectivity to On -Premises Systems
The BeyonclTrust and/or Securel-ink remote support solutions shall be the method of remote access to on -premises
Customer systems and/or data. These solutions meet all requirements contained in the FBI CJIS Security Policy (Remote
Access). Use of either of these solutions enables Customer agencies to remain CJIS compliant for the purposes of FBI
and/or state regulatory agency audits.
Professional Services
Throughout the course of the project, CentralSquare will perform the following services to ensure a successful migration
to the cloud. All services are performed remotely.
Migration to Cloud
The migration process involves backing up the on -premise environment, uploading critical data to the cloud, and
deploying the latest software versions in the cloud environment. CentralSquare is responsible for ensuring the cloud
environment functions as expected, while the Customer must review and provide feedback on the cloud deployment.
System Installation
Cloud provisioning will be the responsibility of CentralSquare. On -premise hardware provisioning is the responsibility of
the Customer. The installation of CentralSquare software on on -premise hardware is the responsibility of CentralSquare.
This implementation will be a combination of cloud and on -premise components.
Cloud Components:
The CentralSquare Cloud Team will provision the CentralSquare software in the cloud. This will entail a planning
meeting with the Customer/Network Administrator and other CentralSquare staff (Project Manager,
Engineering), configuration of the connection, advising on network communications, and configuring access to
the provisioned system.
The administration services of the cloud environment are the responsibility of CentralSquare, including support,
operation, and maintenance of the underlying infrastructure. Access to any resources by the Customer will not
be allowed except through applications and programmatic connections.
The Customer will be responsible for their side of the connection with CentralSquare maintaining the AWS side.
Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM
Docusign Envelope ID B1A78880-85A3-406D-9650-3E5F27A3D271 `.
SUMMARY OF SERVICES C
On -Premise Components:
CentralSquare will provision the current server hardware on premise, as needed, for use of the CentralSquare
provided NCIC Interface and CentralSquare's portion of the required interfaces.
The administration services of the on -premise environment is the responsibility of CentralSquare: including
support and maintenance of the underlying infrastructure.
On -Premise Reporting Server (If applicable)
CentralSquare will replicate data to an on -premise reporting server. The Customer handles user access control,
and CIS compliance regarding the replicated data.
Geographical Information Services (GIS) If applicable
The migration from on -premise to cloud will include the moving of the GIS data.
Interfaces
The standard interfaces and integrations maintained by CentralSquare that are fully operational, and in the
production environment, will be enabled to the cloud production environment as part of this project. The ability
of the Message Switch\NCIC Server to be hosted in the cloud is a decision made by the State. Should the State
not allow this, an on -premise server will be required. Any interface(s) currently under implementation will need
to be reviewed with CentralSquare.
The Customer will be responsible for the facilitation of discussions and the acquisition of materials from those
third parties that are necessary for the configuration of interfaces. If there are any additional costs from the
third parties the Customer is responsible for those costs.
Additional Services, Products and Interfaces
Except for the listed items below, no additional services, products, or interfaces are included in this scope. If any
additional services, products, or interfaces are purchased, additional costs and services will be incurred.
ONESolution Professional Standards Module
The ONESolution Internal Affairs/Professional Standards (IA/PS) module provides a secure solution for collecting
information. The sub -modules are used to create IA records, and to record injuries, fleet vehicle accidents, use of force
reports, pursuits, and citizen complaints. Separate security rights control access to these modules. All information
related to the events can be entered from the IA sub -module, if the other sub -modules are not used.
Centerline Al
CentralSquare Consulting Services to implement Centerline Al, a web -based application designed to integrate Al into the
Client's report writing system.
CentralSquare Consulting Services will provide comprehensive training for both administrators and end users.
Maximum number of ten (10) participants for each training session. Agency assumes all responsibility for classroom
setup, providing each participant with his/her own workstation, as well as providing a workstation for the instructor
All services will be conducted remotely.
Centerline Al offers a suite of features including:
• AI -Powered Report Writing: Integration with existing report writing systems to incorporate
2 1 Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
SUMMARY OF SERVICES
advanced Al for streamlined and efficient reporting.
• Internal Chat GPT: An AI -driven chat interface for internal communication and data processing.
• Video Transcription: Ability to transcribe audio and video content for ease of documentation and
analysis.
• User Management: Options for creating user groups, individual user accounts, and a hierarchical
system for access control.
• Supervisor Feedback System: A built-in mechanism allowing supervisors to provide feedback on
reports and other outputs.
• AI -Powered Templating: Proprietary templates for quickly creating legal documents such as
warrants and probable cause statements.
First Two
CentralSquare Consulting Services to implement FirstTwo, a web -based application designed to provide location -based
situational intelligence for public safety agencies on a map.
CentralSquare Consulting Services will provide training for both administrators and end users.
Maximum number of ten (10) participants for each training session. Agency assumes all responsibility for classroom
setup, providing each participant with his/her own workstation, as well as providing a workstation for the instructor
All services will be conducted remotely.
3 1 Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM
Docusign Envelope ID: B1A78880-85A3-406D-9650-3E5F27A3D271
Attachment C
Maintenance & Support
This Maintenance & Support Attachment describes support and maintenance relating to technical support that
CentralSquare will provide to Customer during the Term of the Agreement.
Product Updates and Releases
1.1. Software Version. "Software Version" means the base or core version of the Software that contains significant
new features and significant fixes and is available to the Customer. Software Versions may occur as the
Software architecture changes or as new technologies are developed. The nomenclature used for updates and
upgrades consists of major, minor, build, and fix and these correspond to the following digit locations of a
release, a,b,c,d. An example of which would be 7.4.1.3, where the 7 refers to the major release, the 4 refers
to the minor release, the 1 refers to the build, and the 3 refers to a fix. All Software Versions are provided and
included as part of this Agreement.
1.2. Updates. From time to time CentralSquare may develop permanent fixes or solutions to known problems or
bugs in the Software and incorporate them in a formal "Update" to the Software. If Customer is receiving
technical support from CentralSquare on the general release date for an Update, CentralSquare will provide
the Customer with the Update and related Documentation at no extra charge. Updates for custom
configurations will be agreed upon by the Parties and outlined in a Statement of Work or Change Order.
1.3. Releases. Customer shall agree to install and/or use any New or Major Release within one year of being made
available by CentralSquare to avoid or mitigate a performance problem, ineligibility for Support and
Maintenance Services or infringement claim. All modifications, revisions and updates to the Software shall be
furnished by means of new Releases of the Software and shall be accompanied by updates to the
Documentation whenever CentralSquare determines, in its sole discretion, that such updates are necessary.
2. Support
2.1. CentralSquare shall provide to Customer support via toll -free phone number 833-278-7877 or via the
CentralSquare Support Portal. CentralSquare shall provide to Customer, commercially reasonable efforts in
solving errors reported by the Customer as well as making available an online support portal. Customer shall
provide to CentralSquare reasonably detailed documentation and explanation, together with underlying data, to
substantiate errors and to assist CentralSquare in its efforts to diagnose, reproduce and correct the error. Should
either Party not be able to locate the error root cause and Customer and CentralSquare agree that on -site services
are necessary to diagnose or resolve the problem CentralSquare shall provide a travel estimate and estimated
hours in order to diagnose the reported error.
2.2. If after traveling onsite to diagnose a reported error and such reported error did not, in fact, exist or was not
attributable to a Defect in the Software provided by CentralSquare or an act or omission of CentralSquare, then
Customer shall pay for CentralSquare's investigation, travel, and related services in accordance with provided
estimate. Customer must provide CentralSquare with such facilities, equipment and support as are reasonably
necessary for CentralSquare to perform its obligations under this Attachment, including remote access in
accordance with the Remote Access Policy.
3. Online Support Portal
Online support is available via https://sur)port.centralsguare.com/s/contact-us, offering Customer the ability to
resolve its own problems with access to CentralSquare's most current information. Customer will need to enter its
designated username and password to gain access to the technical support areas on CentralSquare's website.
CentralSquare's technical support areas allow Customer to: (i) search an up-to-date knowledge base of technical
support information, technical tips, and featured functions; and (ii) access answers to frequently asked questions
(FAQ).
4. Exclusions from Technical Support Services
CentralSquare shall have no support obligations to provide Support or Maintenance for Solutions that are not kept
current to one version prior to the then current version of the Solution. CentralSquare shall have no support
obligations with respect to any third -party hardware or software product not licensed or sold to Customer by
CentralSquare ("Nonqualified Product"). Customer shall be solely responsible for the compatibility and functioning
of Nonqualified Products with the Software.
5. Customer Responsibilities
In connection with CentralSquare's provision of technical support as described herein, Customer
acknowledges that Customer has the responsibility to do each of the following:
5.1 Provide hardware, operating system and browser software that meets technical specifications, as well as
a fast, stable, high-speed connection and remote connectivity for accessing the Solution.
5.2 Maintain any applicable computer system and associated peripheral equipment in good working order in
accordance with the manufacturers' specifications, and ensure that any problems reported to
CentralSquare are not due to hardware malfunction;
5.3 For CentralSquare Solutions that are implemented on Customer Systems, maintain the designated
operating system at the latest code revision level reasonably deemed necessary by CentralSquare for
proper operation of the Software;
CST-2025-104773
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5.4 Supply CentralSquare with access to and use of all information and facilities reasonably determined to be
necessary by CentralSquare to render the technical support described herein;
5.5 Perform any test or procedures reasonably recommended by CentralSquare for the purpose of identifying
and/or resolving any problems;
5.6 At all times follow routine operator procedures as specified in the Documentation or any error correction
guidelines of CentralSquare posted on the CentralSquare website;
5.7 Customer shall remain solely responsible at all times for the safeguarding of Customer's proprietary,
confidential, and classified information contained within Customer Systems; and
5.8 Reasonably ensure that the Customer Systems are isolated and free from viruses and malicious code
that could cause harm before requesting or receiving remote support assistance.
The following priority matrix relates to software errors covered by this Agreement. Causes secondary to non -
covered causes - such as hardware, network, and third -party products - are not included in this priority matrix and
are outside the scope of this Attachment. CentralSquare will make commercially reasonable efforts to respond to
Software incidents for live remote based production systems using the following guidelines:
Prio it "
f
Issue Defmition -' ,
Response Time : ,-
Priority 1 —
The software is completely down and will not
Priority 1 issues must be called in via 833-278-7877 and
Urgent
launch or function.
will be immediately answered and managed by the first
available representative.
Priority 2 —
A high -impact problem that disrupts the
Priority 2 issues must be called in via 833-278-7877 and
Criticalcustomer's
operation but there is capaCustomer
will be immediately answered and managed by the first
o remain productive and maintain necessary
available representative.
Aerations.
Priority 3 —
A Software Error related to a user function which
Non -Critical
does not negatively impact the User from the use
Non -Critical Priority 3 issues must be reported via
of the system. This includes system administrator
Htt s:Hsu port.centralsquare.com/s/contact-us
unctions or restriction of user workflow but does
not significantly impact their job function.
Priority 4 —
Cosmetic or documentation errors, including
Minor
Customer technical questions or usability
Minor Priority 4 issues must be reported via
questions.
Hftps:Hsupiport.centralsquare.com/s/contact-us
7. Exceptions. CentralSquare shall not be responsible for failure to carry out its Support and Maintenance obligations
under this Attachment if the failure is caused by adverse impact due to:
7.1. defectiveness of the Customer's Systems (including but not limited to environment, hardware or ancillary
systems), or due to Customer corrupt, incomplete, or inaccurate data reported to the Solution, or documented
Defect.
7.2. denial of reasonable access to Customer's System or premises preventing CentralSquare from addressing
the issue.
7.3. material changes made to the usage of the Solution by Customer where CentralSquare has not agreed to
such changes in advance and in writing or the modification or alteration, in any way, by Customer or its
subcontractors, of communications links necessary to the proper performance of the Solution.
7.4. a Force Majeure event (as outlined in Section 12), or the negligence, intentional acts, or omissions of
Customer or its agents.
B. Incident Resolution. Actual response times and resolutions may vary due to issue complexity and priority. For
critical impact level and above, CentralSquare provides a continuous resolution effort until the issue is resolved.
CentralSquare will make commercially reasonable efforts to resolve Software incidents for live remote based
production systems using the following guidelines:
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Priority,
Resolution =
" Resolution Time'
Process,
Priority 1 — Urgent
CentralSquare will provide a
CentralSquare will work continuously to provide the
procedural or configuration
Customer with a solution that allows the Customer to
workaround or a code correction
resume live operations on the production system.
that allows the Customer to
CentralSquare will either resolve the issue or provide a
resume live operations on the
resolution plan as soon as possible and not later than
production System.
twenty-four (24) hours after notification.
Priority 2 —
CentralSquare will provide a
CentralSquare will work continuously to provide the
procedural or configuration
Customer with a solution that allows the Customer to
Critical
workaround or a code correction
resume normal operations on the production System.
that allows the Customer to
resume normal operations on the
CentralSquare will either resolve the issue or provide a
production System.
resolution plan as soon as possible and not later than thirty -
ix (36) hours after notification.
Priority 3 — Non —
CentralSquare will provide a
CentralSquare will work to provide the Customer with a
Critical
procedural or configuration
resolution which may include a workaround or code
workaround that allows the
correction within a timeframe that takes into consideration
Customer to resolve the problem.
the impact of the issue on the Customer and
CentralSquare's User base. Priority 3 issues have no
defined resolution time.
Priority 4 — Minor
If CentralSquare determines
CentralSquare will work to provide the Customer with a
that a reported Minor Priority
resolution which may include a workaround or code
error requires a code correction,
correction in a future release of the software. Priority 4
such issues will be addressed in
issues have no defined resolution time.
a subsequent release when
applicable.
9. Cases needing development. Support cases that require code development (e.g. writing, modifying or reviewing
source code to create new functionality, resolve issues, or improve existing features) will be transferred to the
appropriate product development team. Cases transferred to product development will be reviewed to determine
the nature of the request, the severity of the impact on the performance of the solution, and the availability of a
resolution. CentralSquare reserves the right to close out Non -Critical (Priority 3) and Minor (Priority 4) support cases,
without resolution, for development items that do not reasonably fall within the current product roadmap.
10. Non -Production Environments. CentralSquare will make commercially reasonable efforts to provide fixes to non -
production environment(s). Non -production environments are not included under the response or resolution tables
provided in this Attachment.
10.1. Maintenance. All non -production environment resolution processes will follow the structure and schedules
outlined above for production environments.
10.2. Incidents and service requests. Non -production environment incidents are considered priority 3 or 4, dictated
by circumstances and will be prioritized and scheduled subordinate to production environment service
requests.
11. Training. Outside the scope of training services purchased, if any, Customer is responsible for the training and
organization of its staff in the operation of the Software.
12. Development Work. Software support and maintenance does not include development work either (i) on software
not licensed from CentralSquare or (ii) development work for enhancements or features that are outside the
documented functionality of the Software, except such work as may be specifically purchased and outlined in the
Agreement. CentralSquare retains all intellectual property rights in development work performed and Customer may
request consulting and development work from CentralSquare as a separate billable service.
13. Technology Life Expectancy. Customer understands, acknowledges and agrees that the technology upon which
the Hardware, Solution and Third -Party Software is based changes rapidly. Customer further acknowledges that
CentralSquare will continue to improve the functionality and features of the Solution to improve legal compliance,
accuracy, functionality and usability. As a result, CentralSquare does not represent or warrant that the Hardware,
Solution and/or Third -Party Software provided to Customer under this Agreement or that the Customer Systems
recommended by CentralSquare will function for an indefinite period of time. Rather, CentralSquare and Customer
may, from time to time, analyze the functionality of the Hardware, Solution, Third -Party Software and Customer
Systems in response to changes to determine whether Customer must upgrade the same. Customer upgrades may
include without limitation, the installation of a new Release, additional disk storage and memory, and workstation
and/or server upgrades. Customer upgrades may also include the installation and/or removal of Third -Parry Software.
Customer is solely responsible for all costs associated with future resources and upgrades.
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CentralSquare Access Management Policy
In order to provide secure, federally compliant connections to agency systems CentralSquare Technologies
("CentralSquare") requires BeyondTrust or SecureLink as the only approved methodology of connection. BeyondTrust
and Securelink provide the necessary remote access in order to service and maintain CentralSquare products while
adhering to the Federal Bureau of Investigations Criminal Justice Information Services requirements. Both solutions
utilize two -factor authentication Federal Information Processing Standard Publication ("FIPS") 140-2 validated
cryptographic modules and AES encryption in 256-bit strengths.
BeyondTrust and Securelink are addressed in turn via this Access Management Policy; Customers may
choose which remote privileged access management solution will be utilized by CentralSquare.
BeyondTrust
The BeyondTrust remote support solution may be utilized via escorted session or a jump Customer. As for
an escorted session, when an agency needs assistance from CentralSquare, the agency employee requesting
assistance will receive verbal or email communication with a session key necessary to enable remote access. If a
verbal key is provided, the user enters the session key after visiting https://securesupport.centralsquare.com.
Jump Customers are a Windows service that can be stopped/started to facilitate a support
session. Connections made via jump Customer can be active or passive. An active jump Customer is always
available. A passive connection is enabled for a specific purpose and then disabled when not used. Regardless of the
option selected, CentralSquare's support team will arrange a BeyondTrust session to establish the jump Customer.
The jump Customer resides on the agency side on the installed device, where an agency administrator can
manage. Instructions on how to enable/disable jump Customers can be provided upon request. A sample workflow of
a passive jump Customer is provided below:
Should an agency require support from CentralSquare, a call would be placed and/or
a support ticket opened in the portal on the CentralSquare customer support
website. Before accessing the agency's system and/or environment, the
CentralSquare representative would send a notice of connection from the
CentralSquare support portal instance. This notice can be sent to the individual at
the agency that the CentralSquare representative is working with or other designated
contacts, as necessary. Upon receipt of the notice of connection, the agency
personnel would enable the BeyondTrust jump Customer. The CentralSquare
representative would then be admitted to the agency's system and/or environment
to perform the necessary task. Upon completion of the task, the CentralSquare
representative sends a notice of disconnection from the CentralSquare support
portal instance. Upon receipt of the notice of disconnection, the agency personnel
would then disable the BeyondTrustjump Customer.
Securelink
Similar to BeyondTrust's escorted session, Securelink may be utilized via "quick connect". To enable a quick
connect session when an agency needs assistance from CentralSquare, the Agency employee requesting assistance
will enter a key code in order to connect for screen sharing on a device.
Similar to the jump Customer methodology, SecureLink may also be utilized via "gatekeeper". The sample
workflow description for a jump Customer provided above is substantially similar to the workflow for gatekeeper.
Summation
BeyondTrust and Securelink allow customers the ability to monitor connectivity to the customer's network and
maintain CJIS compliance while enabling CentralSquare to perform the necessary support functions.
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Attachment D
Service Level Commitments
The following applies to any cloud -hosted CentralSquare software only. The following does not apply
to any on -premise software, hardware, or third -party products.
1. Service Level Commitments
A. Availability. During any calendar month, the availability of the Solution shall be no less than 99.99%,
excluding scheduled maintenance. CentralSquare shall provide Customer with prompt notification as
soon as it becomes aware of any actual or potential unscheduled downtime of the Solution, as well as
continual periodic updates during the unscheduled downtime regarding CentralSquare's progress in
remedying the unavailability and estimated time at which the Solution shall be available.
B. Measurement. Service availability is measured as the total time that the solutions are available during
each calendar month for access by Customer ("Service Availability"). Service Availability measurement
shall be applied to the production environment only, and the points of measurement for all monitoring
shall be the servers and the internet connections at CentralSquare's hosted environment.
C. Calculation. Service availability for a given month shall be calculated using the following calculation:
I. The total number of minutes which the service was not available in a given month shall be
subtracted from the total number of minutes available in the given month. The resulting figure
is divided by the total number of minutes available in the given month.
ll. Service availability targets are subject to change due to the variance of the number of days
in a month.
III. The total number of minutes which the service was not available in a given month shall
exclude minutes associated with scheduled or emergency maintenance.
D. Remedy. If the service period target measurement is not met, then the customer shall be entitled to a
credit calculated as follows:
E. Credit must be requested by the customer within sixty (60) days of the failed target. Any credit awarded
shall be applied to the next applicable invoice. Customer shall not be eligible for credits where customer
is more than thirty (30) days past due on their account.
2. Exceptions. The Service Level Commitments and availability stated in this Attachment do not cover services
interruptions or performance issues that are caused by factors outside of CentralSquare or it's hosting
partner's control. Such factors may include, but are not limited to:
A. Internet Access. Issues relating to Customer's internet access. Any outages, slowdowns, or other
problems related to the internet connection are explicitly disclaimed;
B. Customer's Internal Network Issues. Issues originating from Customer's internal network such as
network congestion, network equipment failure, or misconfigurations are explicitly disclaimed;
C. Third -Party Acts. Issues caused by the acts or omissions of third -parties, including providers of
internet services, or for issues arising from third -party software or hardware that is not provided by
CentralSquare is explicitly disclaimed;
D. Gross Negligence or Willful Misconduct. Issues relating to the failure or delay in performance to the
extent caused by the acts or omissions of Customer or its agents constituting gross negligence or
willful misconduct are explicitly disclaimed; and,
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E. Force Maieure. A force majeure event such as natural disasters, acts of God, or any other cause
constituting force majeure are explicitly disclaimed.
3. Server Performance & CapaCustomer. The standard provisioning of storage for the cloud solutions
is 1 terabyte. If Customer requests to add additional Software, increase storage or processing
requirements, and/or request additional environments, these requests will be evaluated and if
additional resources are required to support modifications, additional fees may apply at per unit
(gigabyte, hour, license, etc).
4. Releases. Customer agrees keep the software up-to-date with the cloud release cycle as determined by
CentralSquare. Staying current is essential to address security, performance, and infringement issues, and
is required for receiving software support. All modifications, revisions, and updates to the software will be
provided through new releases, accompanied by documentation updates whenever the CentralSquare
deems necessary.
5. Non -Production Environments. Included in the subscription fee is access to the training environment during
the hours of 8:00am — 4:00pm EST, Monday through Friday. Should the Customer require extended
access for items such as internal training, CentralSquare can make exceptions provided that•Customer
provide reasonable advance written notice. CentralSquare will then work with the Customer to enable
access in accordance with an agreed upon schedule.
CST-2025-104773
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o,rr vF sup+ �'
City of Sunny Isles Beach
18070 Collins Avenue
Sunny Isles Beach, Florida 33160
(305) 947-0606 City Hall
(305) 949-3113 Fax
MEMORANDUM
TO: Honorable Mayor and City Commissioners
VIA: Stan Morris, City Manager
FROM: Edward Santiago, Chief of Police
DATE: February 19, 2026
RE: Amendment to the CentralSquare Support Agreement
RECOMMENDATION:
Staff recommends approval of this Resolution.
REASONS:
The Police Department has been using Central Square's suite of technology since 2006 for computer
assisted dispatch, records management, and mobile field reporting. The technology has improved
significantly and has incorporated artificial intelligence and a cloud -based serverto increase the security
of the information housed and improve the functionality for officers in the field. Additionally, the
software will have an internal affairs module that will replace an end -of -life product from another
vendor. The improvements are much needed and will ensure that we remain compliant with CJIS
security policy relevant to service availability.
The improved functionality and features described above will be implemented immediately under prior
Commission authorization in Resolution No. 2025-3908, and the new rates under this amendment will
take effect in October 2026 as outlined below.
Year 1$124,316.34
Year 2: $275,897.10
Year 3: $316,824.01
Year4: $326,328.73
Item Number: 9.F
670
Year 5: $336,118.59
Total: $1,379,484.77
FUNDING SOURCE:
Funds have been appropriated in account 001-2-5160-434051-00000.
ATTACHMENTS:
Resolution
First Amendment - CentralSquare
Sole Source Letter
Item Number: 9.F
671