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HomeMy WebLinkAboutStockton Maintenance Group • • • ft N Y S4 Fs, O / ® 9 Ni" 'S- 9 ) c • F * FLOC 5 ® c• rY OF sU $ Pao ® INVITATION TO BID # 15-07-01 CITYWIDE CUSTODIAL SERVICES ® CITY OF SUNNY ISLES BEACH, FLORIDA - ® RECEIVE i' PREPARED BY ® MICHAEL WOODSON AUG — 5 211,15 • cryy ,nyrs� m SENIOR ACCOUNT MANAGER;: omcao!tho G�� ® STOCKTON MAINTENANCE GROUP ® 1975 SANSBURY'S WAY SUITE 3116 • WEST PALM BEACH FLORIDA, 33411 0 561-684-8922 561-578-2018ce11 • • ' CRY OF SUNNY ISLES BEACH 18070 Collins Avenue ' Sunny Isles Beach, Florida 33160 s+°""r"4� 305.947.0606 o s% wsw+.sibil.net ' t • �, • c+ti sua CI 'Po ® DELIVER TO: INVITATION TO BID City of Sunny Isles Beach SECTION 6 ® City Clerk BID SUBMITTAL FORMS OPENING: /061 015 18070 Collins Avenue 08/06/2015 ® Sunny Isles Beach, FL 33160 ® PLEASE QUOTE PRICES F.O.B. DESTINATION, LESS TAXES, DELIVERED IN • CITY OF SUNNY ISLES BEACH, FLORIDA ® NOTE: City of Sunny Isles Beach is exempt from all taxes (Federal, State, and Local). Bid price should be • less all taxes. Tax Exemption Certificate furnished upon request. • ® Issued by: Purchasing Agent Date Issued: This Bid Submittal Consists of Andrew]. Rozwadowski 07/09/2015 Pages 42 through 45 ® Sealed bids are subject to the Terms and Conditions of this Invitation to Bid and the accompanying Bid ® Submittal. Such other contract provisions, specifications, drawings or other data as are attached or • incorporated by reference in the Bid Submittal, will be received at the office of the City Clerk at the address shown above until the above stated time and date, and at that time, publidy opened for furnishing the ® supplies or services described in the accompanying Bid Submittal Requirement. • ITS No. 15-07-01 ® CITYWIDE CUSTODIAL SERVICES • A Bid Deposit in the amount of 5%of the total amount of the bid shall accompany all bids • A Performance Bond in the amount of 100% of the total amount of the bid will be required upon • execution of the contract by the successful bidder and City of Sunny Isles Beach ® Procurement Agent: Finn Name: ® Andrew Rozwadowski Stockton Maintenance Group ® Commodity Code(s): ® RETURN ONE ORIGINAL AND FOUR(4)COPIES OF BID SUBMITTAL PAGES AND AFFIDAVITS ® FAILURE TO SIGN PAGE 45 OF SECTION 6 BID SUBMITTAL WILL RENDER YOUR BID NON- RESPONSIVE • City of Sunny Isles Beach I Invitation to Bid No. 15-07-01 42 • CITY OF SUNNY ISLES BEACH 18070 Collins Avenue • Sunny Isles Beach, Florida 33160 so""'" � • 305.947.0606 _ ,°1C' www.sibll.net S I • ��, Cif).OF SUN' 0 ® SECTION 6 • BID SUBMITTAL FOR: ® ACKNOWLEDGEMENT OF ADDENDA • ® INSTRUCTIONS: COMPLETE PART I OR PART II, WHICHEVER APPLIES ® PART I: O LIST BELOW ARE THE DATES OF ISSUE FOR EACH ADDENDUM RECEIVED IN CONNECTION WITH THIS BID • Addendum #1, Dated 07/31/15 • Addendum#2, Dated ® Addendum#3, Dated ® Addendum #4, Dated • Addendum#5, Dated ® Addendum#6, Dated ® Addendum#7, Dated • Addendum#8, Dated A PART II: ® ❑ NO ADDENDUM WAS RECEIVED IN CONNECTION WITH THIS BID 0 ® FIRM NAME: Stockton Maintenance Group • AUTHORIZED SIGNATU'Illeir' DATE: g-Y -41" • TITLE OF OFFICER: President City of Sunny Isles Beach I Invitation to Bid No. 15-07-01 43 CITY OF SUNNY ISLES BEACH 18070 Collins Avenue Sunny Isles Beach, Florida 33160 , S4�NNY„f�, 4 j 305.947.0606 e/'# . wvrv.sibfl.net ® k, /. ® Se • ILO" 055. qh Of 50$f'a 0 ® Firm Name: ® Stockton Maintenance Group • 9 Street Address: ® 1975 Sansbury's Way Suite #116 West Palm Beach Fl 33411 ® Mailing Address (if different): ® Telephone No. 561-684-8922 Fax No. 561-684-9793 • mwoodson @stocktonmaintenance-com 6 5 ±)/5/211/0/3/ 3 Email Address: — FEIN No. �_ _ 0 0 ® *"By signing this document the bidder agrees to all Terms ® Signature: ® (Signature of authorized agent) ® Print Name: Doug Riordan 0 ® Tide: President ® THE EXECUTION OF THIS FORM CONSTITUTES THE UNEQUIVOCAL OFFER OF BIDDER TO BE ® BOUND BY THE TERMS OF ITS PROPOSAL. FAILURE TO SIGN THIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZED REPRESENTATIVE SHALL RENDER THE PROPOSAL ® NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY PROPOSAL THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE BIDDER TO THE TERMS OF ITS OFFER. 0 0 0 City of Sunny Isles Beach I Invitation to Bid No. 15-07-01 45 CITY OF SUNNY ISLES BEACH 18070 Collins Avenue I ■ Sunny Isles Beach, Florida 33160 305.947.0606 •� www.siblinet sir 1#\;i_ • 0 ° "� Ob'" • cQP or sus iN ' e • • AFFIDAVITS ITS • • • • • 5o s N Y /s , • F^'--4 . . s' • ® • �T • ® ]f Sy * i9 _ • tiF 9� * F L 0 9' SAP c, ‘,o ® OF SUN P • • City of Sunny Isles Beach I Invitation to Bid No. 15-07-01 46 • • • • ® SJHNT•t[E . ® rO NON - COLLUSION AFFIDAVIT ® I= City of Sunny Isles Beach ® 18070 Collins Avenue '. �,�. •EO�o'+` Sunny Isles Beach,FL 33160 ® o. sue 0'9 Telephone:(305)947-0606 Fax:(305)949-3113 • STATE OF FLORIDA ) 0 COUNTY OF Palm Beach) ) ® The undersigned being first duly sworn as provided by law,deposes,and says: O This Affidavit is made with the knowledge and intent that it is to be filed with the City of Sunny Isles Beach City Commission and that it will be ® relied upon by said County,in any consideration which may give to and any action it may take with respect to this Bid. ® The undersigned is authorized to make this Affidavit on behalf of. ® Stockton Maintenance Group ® (Name of Corporation,Partnership,Individual,etc.) O a. Corporation ,formed under the laws of Florida ® (Type of Business) (State) ® of which he is Sole Owner / President ® (Sole Owner,Partner,President,etc.) ® Neither the undersigned nor any person, firm, or corporation named in above Paragraph 10.2, nor anyone else to the knowledge of the ® undersigned, have themselves solicited or employed anyone else to solicit favorable action for this Bid by the City,also that no head of any department or employee therein,or any officer of the City of Sunny Isles Beach,Florida is directly interested therein. ® This Bid is genuine and not collusive or a sham;the person,firm or corporation named above in Paragraph 10.2 has not colluded,conspired, ® connived or agreed directly or indirectly with any proposers or person, firm or corporation, to put in a sham Bid, or that such person,firm or corporation, shall refrain from Bidding,and has not in any manner,directly or indirectly,sought by agreement or collusion,or communication ® or conference with any person,firm or corporation,to fix the prices of said Bid or Bids of any other proposers;and all statements contained in the Bid or Bids described above true; and further; neither the undersigned, nor the person, firm or corporation named above in Paragraph ® 10.2,has directly or indirectly submitted said Bid or the contents thereof,or divulged information or data relative thereto,to any association or to any member or a•-• :ereof. O z•tig Riordan Sole Owner / President ® AFFIANT'S NAME AFFIANT'S TITLE ® TAKEN,SWORN AND SUBSCRIBED TO BEFORE ME this .1 day of ,7tiLA—C ,20(I4 ® Personally Known xx or Produced Identification ® Type of identification ® (Affix seal here) Q,v.V,yxn-:yvr.-vr�wf v+ �11 te ® ; • ELAINE MOSCFL.,II ((�� %L �) 2 MY COMMISSION 4 EE1 1116 / NOTARY PUBLIC(name printed or typed) i lac::Oma- Fl Natty D,,o,t An CC. ..°_ti.%N "V V1r YG. ® 0 DECEMBER 28,2010 1 of 10 0 ® VM�Ff _ PUBLIC ENTITY CRIMES ® V t City of Sunny Isles Beach 18070 Collins Avenue • as s� Sunny Isles Beach,FL 33160 ® o, sv Telephone:(305)947-0606 Fax:(305)949-3113 ® SWORN STATEMENT PURSUANT TO SECTION 287.133(3)(a) ® FLORIDA STATUTES, ON PUBLIC ENTITY CRIMES ® PUBLIC ENTITY CRIMES a ® Pursuant to the provisions of paragraph (2) (a) of Section 287.133, Florida State Statutes - "A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a ® Bid on a Contract to provide any goods or services to a public entity, may not submit a Bid on a Contract with a public entity for the construction or repair of a public building or public Work, may not submit Bids on leases of ® real property to a public entity, may not be awarded to perform Work as a Contractor, supplier, Sub-Contractor, or ® Consultant under a Contract with any public entity, and may not transact business with any public entity in excess of the threshold amount Category Two of Sec. 287.017, FS for thirty six months from the date of being placed on the convicted vendor list". ® THIS FORM MUST BE SIGNED AND SWORN TO IN THE PRESENCE OF A NOTARY PUBLIC OR OTHER ® OFFICIAL AUTHORIZED TO ADMINISTER OATHS. • ® 11.1. This sworn statement is submitted to City of Sunny Isles Beach ® by Doug Riordan Sole owner / President ® 1pnnt individual s name and Wet for Stockton Maintenance Group ® 1pnnl name of entity submming sworn statement) A whose business address is: 1975 Sansbury's Way Suite #116 West Palm Beach FL 33411 S ® and (if applicable) its Federal Employer Identification number(FEIN)is 65-0529033 (If the entity had no FEIN, include the Social Security Number of the individual signing this sworn ® statement: .) ® 11.2. I understand that a "public entity crime" as defined in Paragraph 287.133(1)(g), Florida Statutes, means a ® violation of any state or federal law by a person with respect to and directly related to the transaction of business with any public entity or with an agency or political subdivision of any other state or with the ® United States, including, but not limited to, any Bid or Contract for goods or services to be provided to any ® public entity or an agency or political subdivision of any other state of the United States and involving antitrust, fraud, theft, bribery, collusion, racketeering, conspiracy, or material misrepresentation. ® 11.3. I understand that "convicted" or "conviction" as defined in Para. 287.133(1)(b), Florida Statutes, means a finding of guilt or a conviction of a public entity crime, with or without an adjudication of guilt, in any I® federal or state trail court of record relating to charges brought by indictment or information after July 1, 1989, as a result of a jury verdict, non-jury trial, or entry of a plea of guilty or nolo contendere. ® 11.4. I understand that an "affiliate"as defined in Para. 287.133(1)(a), Florida Statutes, means: ® a.) predecessor or successor of a person convicted of a public entity crime; or ® b.) Any entity under the control of any natural person who is active in the management of the entity ® and who has been convicted of a public entity crime. The term "affiliate" includes those officers, directors, executors, partners, shareholders, employees, members, and agents who are active in 0 the management of an affiliate. The ownership by one person of shares constituting a controlling ® interest in another person, or a pooling of equipment or income among persons when not for fair ftOECEMBER 28,2010 2 of 10 B A a ® market value under an arm's length agreement, shall be a prime facie case that one person 0 controls another person. A person who knowingly enters into a joint venture with a person who ® has been convicted of a public entity crime in Florida during the preceding 36 months shall be considered an affiliate. 11.5. I understand that a "person" as defined in Para. 287.133(1)(e), Florida Statutes, means any natural ® person or entity organized under the laws of any state or of the United States with the legal power to ® enter into a binding Contract and which Bids or applies to Bid on Contracts for the provision of goods or services let by a public entity, or which otherwise transacts or applies to transact business with a public entity. The term "persons" includes those officers, directors, executives, partners, shareholders, ® employees, members, and agents who are active in management of any entity. ® 11.6. Based on information and belief, the statement which I have marked below is true in relation to the entity submitting this sworn statement. (Indicate which statement applies.) ® Neither the entity submitting this sworn statement, nor any of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, nor any ® affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 0 1989. ® The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, or an ® affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, ® 1989. ® The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, or an ® affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. However, there has been a subsequent proceeding before a Hearing Officer of the State of ® Florida, Division of Administrative Hearings and the Final Order entered by the Hearing Officer of the ® State of Florida, Division of Administrative Hearings and the Final Order entered by the Hearing Officer determined that it was not in the public interest to place the entity submitting this sworn statement on the ® convicted vendor list. (Attach a copy of the final order.) I UNDERSTAND THAT THE SUBMISSION OF THIS FORM TO THE CONTRACTING OFFICER FOR THE ® PUBLIC ENTITY IDENTIFIED IN PARAGRAPH 11.1 (ONE)ABOVE IS FOR THAT PUBLIC ENTITY ONLY AND, THAT THIS FORM IS VALID THROUGH DECEMBER 31 OF THE CALENDAR YEAR IN WHICH IT IS FILED. I ® ALSO UNDERSTAND THAT I AM REQUIRED TO INFORM THE PUBLIC ENTITY PRIOR TO ENTERING INTO ® A CONTRACT IN EXCESS OF THE THRESHOLD AMOUNT PROVIDED IN SECTION 287.017, FLORIDA STATUTES, FOR CATEGORY TWO OF ANY, CHANGE IN THE INFORMATION CONTAINED IN THIS FORM. By. e ® Wii re. ® (Signatur- Doug Riordan ® (Printed Name) atSole Owner / President (Title) ';Thorn to and-�ub/scribed before me this h/ day of f��r� , . , 20/- , by ® �o uC-�Fi r 04r DAB /J / 1 (AFFIX NOTARY STAMP HERE) Q.i.W..AlVl -1IVVVVVVVVtll+ i /,>. ELAINE MOSCHE: Signat e: Notary Public—State of Florida (4 MYCONNISSION 4EE17rnH ` EJsT:':ES:Mv:h01.ZG16 4,X.:4.7f n Now,a At=Cc. Print or Type Commissioned Name ® Personally Known xx OR Produced Identification Type of Identification Produced ® I0/1998 3 of 10 0 • ® yVNNY Is { - �`J ® � �_ EQUAL OPPORTUNITY / V J AFFIRMATIVE ACTION City of Sunny Isles Beach ® ett m ry 18070 Cans Avenue Sunny Isles Beads,FL 33160 Telephone:(305)947-0606 Fax:(305)949-3113 EQUAL OPPORTUNITY/AFFIRMATIVE ACTION STATEMENT ® The contractors and all subcontractors hereby agree to a commitment to the principles and ® practices of equal opportunity in employment and to comply with the letter and spirit of ® federal, state, and local laws and regulations prohibiting discrimination based on race, color, religion, national region, sex, age, handicap, marital status, and political affiliation or ® belief. 0 ® Signed: 0 Title: Sole Owner / President ® Firm: Stockton Maintenance Group ® Address: 1975 Sansbury's Way Suite #116 West Palm Beach Florida, 33411 a 0 0 0 0 0 0 0 0 DECEMSER 28.2010 4 of 10 0 Is rs o`�o ® n CONFLICT OF INTEREST 0 V I I. 2 `%- City of Sunny Isles Beach O 18070 Collins Avenue "v.�io�`o' Sunnylsles Beach,FL 33160 ® O, ,Y •� Telephone:(305)947-0606 Fax:(305)949-3113 • CONFLICT OF INTEREST STATEMENT ® The award of any contract hereunder is subject to the provisions of Chapter 112, Florida State Statutes. Proposers must disclose with their Bids, the name of any officer,director, partner,associate or agent who is also an officer or employee of the ® City of Sunny Isles Beach or its agencies. ® STATE OF FLORIDA COUNTY OF Palm Beach Lp� 0 BEFORE ME, the undersigned authority, personally appeared &r i11 _AS S S. R102O , who was duly sworn, deposes, and states: • 18.1. I am the Sole Owner / President of ® Stockton Maintenance Group with a local office in Palm Beach and principal office in Palm Beach • 18.2. The above named entity is submitting a Bid for the City of Sunny Isles Beach, Bid No. 15-07-01 described ® as: T8/fhe Affiant has made diligent inquiry and provides the information contained in this ® Affidavit based upon his own knowledge. City wide Custodial Services 18.3 The Affiant states that only one submittal for the above Bid is being submitted and that the above named entity has O no financial interest in other entities submitting Bids for the same project. • 18.4 Neither the Affiant nor the above named entity has directly or indirectly entered into any agreement, participated in ® any collusion, or otherwise taken any action in restraints of free competitive pricing in connection with the entity's submittal for the above Bid. This statement restricts the discussion of pricing data until the completion of negotiations if necessary and 9 execution of the Contract for this project. 9 18.5 Neither the entity nor its affiliates, nor any one associated with them, is presently suspended or otherwise ineligible from O participation in contract letting by any local, State,or Federal Agency. • 18.6 Neither the entity, nor its affiliates, nor any one associated with them have any potential conflict of interest due to any other clients,contracts,or property interests for this project. • 18.71 certify that no member of the entity's ownership or management is presently applying for any employee position or O actively seeking an elected position with the City of Sunny Isles Beach. 9 18.8 I certify that no member of the entity's ownership or management,or staff has a vested interest in any aspect of the City ® of Sunny Isles Beach. • 18.9 In the event that a conflict of interest is identified in the provision of services, I, on behalf of the above named entity, will immediately notify the City of Sunny Isles Beach. O '8 Da i of v` 7T , 2010.' 9 Doug Riordan, President ® AF ANT Print or Type Name and Title Sworn to and subscribed before me this `/ day of .t9.....o–Z ,20 ® 0 Personally Known OR ® 0 Produced Identification ;Type of Identification ., • / .2.“—_ S. -"r: NOTARY PUBLIC STATE OF FLORIDA • / Qr. ti.;.nA �rw.vvvNVfn:. ELAINE CO Iv10SCH .1'1 0 UN MY COMMISSION 0 EEI7in..0 2 EAT^88:Marl Pl. 016 T • ` 1vb '"A 1)TASY • Nuy j 40 DECEMBER 78.2010 5 of 10 O ® NNT„ (j �JJ ® oa^ DISPUTE DISCLOSURE ® V1 I\ S 1\\ �. City 1 70 Collins Isles Beach ® �� oT • 18070('. Avenue •stO <%` Sunny Isles Beach,FL 33160 ® o. 10 Telephone:(305)947-0606 Fax:(305)949-3113 ® DISPUTE DISCLOSURE FORM ® Answer the following questions by placing a "X" after "Yes" or "No". If you answer "Yes", please ® explain in the space provided, or on a separate sheet attached to this form. ® 19.1. Has your firm or any of its officers, received a reprimand of any nature or been suspended by the 0 Department of Professional Regulations or any other regulatory agency or professional associations within the last five (5) years? e YES NO "" ® 19.2. Has your firm, or any member of your firm, been declared in default, terminated or removed from a contract or job related to the services your firm provides in the regular course of business within the last five (5) • years? ® YES NO 'OC ® 19.3. Has your firm had against it or filed any requests for equitable adjustment, contract claims, Bid protests, • or litigation in the past five (5) years that is related to the services your firm provides in the regular course of business? • ® YES NO xx If yes, state the nature of the request for equitable adjustment, contract claim, litigation, or protest, and state a brief description of the case, the outcome or status of the suit and the • monetary amounts of extended contract time involved. ft I hereby certify that all statements made are true and agree and understand that any misstatement or ® misrepresentation of falsification of facts shall be cause for forfeiture of rights for further consideration of this Bid for the City of Sunny Isles Beach. Stockton Maintenance Group TS AJ ® Firm Date Doug Riordan Sole owner / President ® Authorized Signature Print or Type Name and Title • • DECEMBER 28.2010 6 of 10 ® E,yJN I\Ff� • =�' f ANTI - KICKBACK City of Sunny Isles Beach ® 18070 CdGns Avenue '.v r'• c E o' r Sunny Isles Beads,FL 33160 c Telephone:(305)947-0806 Fax:(305)9433113 ® ANTI-KICKBACK AFFIDAVIT ® STATE OF FLORIDA ) COUNTY OF Palm Beach ) 9 I, the undersigned, hereby duly sworn and deposed say that no portion of this sum herein Bid • will be paid to any employees of the City of Sunny Isles Beach or its elected officials as a ® commission, kickback, reward or gift, directly or indirectly by me or any member of my firm or by an officer of the corporation. By: Doug Riordan ® Title: Sole Owner / President ® fhe foregoing instrument was acknowt ed before me this 5/ day of , 20/1—, by 1)0 ,5-/Q s f t'o,cG> AJ [name ® of /person], as President / Sole Owner [type of authority], for ® Stockton Maintenance Group [name of party on behalf of whom instrument was executed]. • AFFIX NOTARY STAMP HERE: d4.:i,W I• E Y E JOSCi lTh /Notary Public — State of Florida M C0SSM rsfor a EPa;o 9 J6':".ES:Mm-.2o1.2016 p Print or Type Commissioned Name ® Personally Known X OR Produced Identification Type of Identification Produced 0 • • • ft ® DECEMBER 28,2010 7 of 10 0 0 O Attachment C ® SCHEDULE OF VALUES FACILITIES MONTHLY COST ANNUAL COST ® 1.Government Center $5,592.84 X 12= $67,114.08 p (Approx.54,000 Sq.Ft.) ID2.Pelican Community Park $3,516.17 X 12= $42.19404 p Community Center and Gymnasium ® (Approx.25,600 Sq.Ft.) 3.Public Works Modular $400.97 X 12= $4.811.64 9 (Approx.1,000 Sq.Ft.) ® A 9 Total of Items 1 through 3: $9.509.93 $114.119.16 Annual Cost 0 SUPPLIES PROPOSED SOLUTION MONTHLY COST ® 4.Paper Towels Refills for Bathroom Victoria bay $215.84 5.Toilet Paper Refills for Bathrooms Victoria Bay 2 ply $129.15 ® 6.Toilet Paper Refills for 4th Floor Georgia Pacific Preference $20.62 ® 7.Trash Bag Refills for Bathroom Victoria bay $21.87 ® C ® Total of Supplies Items 4 through 7: $387.48 • C D A + D E $384.E K 12 = $4649 76 $114,119.16 + $4,649 76 =$118.768.92 ® Annual Cost Total Cost per Year A+D ® E Total Cost of Contract(2)Two years(E X 2)$118,768.92 X 2= $237.537,84 ® As such the Contractor shall furnish all labor,materials,equipment,tools,superintendence and services necessary to provide complete Custodial Services ® PROPOSED CHEMICALS PROPOSED SOLUTION Cost per Unit ® Carpet Stain Removal Kit Renown carpet spotting $70.70 per kit ® Floor Finish Stripper 3M TNF ow odor Stripper 22K $168.07 per case six Concentrated Synthetic Neutral Detergent Stride Neutral Cleaner $21.05 per case of four ® Quaternary Ammonium Germicidal Detergent Citrus Quat 64 Disinfectant Cleaner $36.80 per case of four Stainless Steel Cleaner WOW,wipes $34.42 per case of six ® Lotion-type Cleanser Renown lotion hand soap $22.45 per case of four ® Glass Cleaner Glance $39.20 per case ofhw Bowl Cleaner Crew $33.13 per case of 12 O Water-Emulsion Type Concrete and Terrazzo Sealer Terra Glaze,Straight Seal $81.70,110.26 per 5 gallon ® Graffiti Remover graffiti and vandal mark remover $86,40 per ase 0 12 Carpet Shampoo Concentrate Extraction II $33.25 per case of four ® Metal-Link Polymer Floor Finish Amplify Floor finish $80.58 per case per 5 gallon ® OPTIONAL SERVICES Shampooing: $0.115 per Sq.Ft. ® Strip/Wax/Buff Tile Flooring: $0as per Sq.Ft. 9 Porter or Janitor,Regular Rate $12.42 per Hour Nights/Holidays Rate $ 12.42118.63 per Hour 9 Exterior Window Cleaning:Government Center $4,43500 per cleaning 0 ® NOTE:The quantities shown in this bid form are estimates only!They may vary significantly from the actual quantities ordered by the City. Payments shall be for the units ordered,placed,and accepted by the City.The Bidder,by signing this Bid Form and Contract,fully ® acknowledges that he/she will receive no additional compensation(no overhead,no anticipated profits,etc.)other than the bid unit price of ® the items times the number of items authorized,ordered,placed,and accepted by the City.The funding for this and all projects is based on the availabity of funds at the time of awarding the contract. 0 0 S • ® onNT is ., ,<f ® BID BOND ® ' - :.1- City Sunny of Sunn Isles Beach I:- v--_ ,a�t 78070 Collins Avenue ® •t•r '••nor�Mo•• Sunny Isles Beaeh,FL 33160 7.o• av�' Telephone:(305)947-0606 Fax:(305)949-3113 Executed in 1 Counterpart ® STATE OF FLORIDA ) ® COUNTY OF ) ® KNOW ALL MEN BY THESE PRESENTS, that we, Stockton Maintenance Group, Inc. as Principal, and International Fidelity Insurance Company , as Surety, are held and firmly bound unto the City of Sunny Isles ® Beach, a municipal corporation of the State of Florida in the sum of Five Percent of Amount Bid Dollars (S —5%-- ), lawful money of the United States,for the payment of which sum well and truly to be made,we bind ourselves,our heirs,executors,administrators ® and successors jointly and severally,firmly by these presents. ® THE CONDITION OF THIS OBLIGATION IS SUCH that whereas the Principal has submitted the accompanying Bid dated, 8/6/2015 2040 for: I® ITB-15-07-01,Janitorial Services- Sunny Isles Beach Government Center ® WHEREAS,it was a condition precedent to the submission of said Bid that a cashier's check or Bid Bond in the amount of five percent(5%)of ® the Base Bid be submitted with said Bid as a guarantee that the Proposers would, if awarded the Contract, enter into a written Contract with the City for the performance of said Contract,within ten(10)consecutive calendar days after written notice having been given of the Award of ® the Contract. ® NOW, THEREFORE, the conditions of this obligation are such that if the Principal within ten (10) consecutive calendar days after written notice of such acceptance,enters into a written Contract with the City of Sunny Isles Beach and fumishes the Performance Bond,satisfactory ® to the City,each in an amount equal to one hundred percent(100%)of the Contract Price,and provides all required Certificates of Insurance, then this obligation shall be void;otherwise the sum herein stated shall be due and payable to the City of Sunny Isles Beach and the Surety ® herein agrees to pay said sum immediately,upon demand of the City,in good and lawful money of the United States of America,as liquidated damages for failure thereof of said Principal. ® IN WITNESS WHEREOF, the above bonded parties have executed this instrument under their several seals this 6th day e of August ,20 15 , the name and the corporate seal of each corporate party being hereto affixed and these presents being duly signed by its undersigned representative. A ® DOCUMENT CONTINUES ON NEXT PAGE ® `_iN P. ^:ivy OFf Ma'. .n oup, Inc. r :'individual or''nerihip Principa Affix Corporate Seal ® = ?. 1 .;,,`1975 Sansbur^ysWay, Ste 116 ® " Business`Address`• ® West Palm Beach, FL 33411 City,State,and Zip Code ® 561-684-8922 ® Business Telephone Business Facsimile ® ATTEST: C 'I n IntemationalFidelity Insurance Company t • 6`-•: •..4• --(Corporate Surety)' .4• • a r;Impress Cr3rporatiisee! -- Don Bramlage Imo 7 ® 3'1... . IMPORTANT Attorney-In-Fact& Fl Lic. R: .Agent ® Inquiries: 386-898-0507 -Swety compar:ieiQxectiting bonds must appear on the Treasury Departments most current list(circular 570 as amen.-. :-- . . thorized ® lb trans-actb.qsia7ess in the State of Florida. ® DECEMBER 28,2010 B Of 10 ®L �ti, a' -a-rr- -��t`�r-r.;:ice r��"vc ,K'�.y�1 r�"..ty.�.',l.�p�� .';< v -N�t.�.uv'-�"r t.'4,�zy`c,tJ a '�'-, ....,.vcy U .-` '�b\\ �`R '' y�.7/ i �,y \ ,,`s-t-0.c`,n \ '.c S OK ,Y A i_i:#.Y.'3 N 'n- �k:. vreYa t./y N _• K - ,- 7"Cis- G' r�''3,Yifn'r .r." '�" 4J �."� �' C"') 1l R Y 5P. ,.`.'S ^^iN? �� � „, 5"K_L.., �Z�n[�T,'. ®i h gel, 00(1 ter$r( `\a t`r to R Jz c.g.,.,...„ L" � aM`Y„'�� �'L�`a aj L= rPJ CJ's--F.; # ";;f - s - E -,v. POWER>OFrATT�ORNEI' ,-„c fl .. k ., =�„r 'ari�� wA.�,.,.� INTERNATIONAL FIDELITY INSURANCE COMPANY ,� , � ,- x\z. e.•"" `�` l j` - 4 f HOME OFFICE ONE NEWARK CEN'''Itir'-.20TH FLOOR',''—— �'}ka -„ ham %K4 t� [ ,- aiJ�t)h�c ti �. > 1„);:J`NI .xma > ».vr . iy� "e R vim, `C �YCC ��s,,� ® x ��'.�� � % 7, } : iaNEWARK NEW JERSEY 07102 5207 a, fj -3a 4 1 tiG >h K: l i.;dit"C 0�n . P . 1,,.- Ettl - r�(�(�.- >l.1te j'CJ3 IBC r '1`��a' ';jq Yocri t��� 41 S -�-.+. �' r -.. f i i. £r z.12.v>. -+r • rt ��sy .r-1 >t Wi▪ t- ibii `'.�.v,+� C Z 9”-LcrGi`\\t' ' i�frgigt '4 Y§i`Cv' ac-C`ke -'A- Y.-I� ' ,SORA�T\��'L.v°,FANY; a c ▪ �?��y,"5,e;li�'.,y'�i i ,\ n\ �s4KNOW ALL\IEN B\ THESE PRESENTS ..That INTERNATIONAL FIDELIT. INSURANCE CO\IPAM 'a'corporation organized and eits[tng� ,,r : ik s o w S-+a.+G N• ew Jerse}°and I aving ns prinncipa office it the C_ity of Newark.New Jersey does hereb}3 4 umu anndd appouatrr o� t . >_ ®mo t CHERYL�FOLEY KIM E NIV TERESA L DURHAM PATRICIA L SLAUGHTER LESLLIEMADONAHUE .; =s y SUSAN L REICH GLORIAA'RICHARDS-DON BRAMLAGE JEFFREY W REICH- -'y' £ 'ir1t• zt F y { J K a-rgI^°\ '' a 7 h v(- -t ,l s▪ ' r �. *v r .+ '3' • " n-'1 yc`k- >" y f \ 'i-. Z, .a a n.. ' . '1,tC .` r \�`ro.- t> .®, its true and lawful attome}'(s) m fact to'execu[e�seal and delver:for:and on its behalf as surety:an)) and all bonds and undert_akmgs contracts of mdemnnv and "'other writings obligatory in the nature thereof which are or maybe:allowed.-required or rmtited by hw-stature, nik; re ulaton,contract or otherwise and :::-,: Efr g Q . 'C exec PANY.as lly andsamply,[to ll rote is and, urposes presents shall:be gas n duly ,upon d andaidit\TERNd by its egulIDE electe IISLIRA\CE _ ^ CO\IPANY:'as fully'and.split.; w'alh intents and purposes asn[the same hadbeen duly executed and'aektwwkdged,by(iLS regularly'.elected officers a[tta ;. principal office. '� t s a ;� a ® This Power of Anoihev-is executed and may be revoked pursuant 10 and bt aothonry of Article 3 Section3,of the-By haws adopted by the Board of% 71‘i)--.!.:*;£ Directors of INTERNATIONAL FIDELI1} INSURANCE.COSIP.tNI at a meeting called and held on the,7ttt dal o(Februar} 1973 4, rs. �'.�- ,The President or an y.%ice`Brestdent E.....ecunvr Vice President Srcretan or Assistant Secretan',"shall hate power and authority Ark; (l)To appoint Attorneys-in fact,and to authorize them to execute on behalf of he Company,and attach the Seal of he Company thereto bonds and i> undertakings contracts of indemnity and other writings obligatory in the nature thereof and. 'Jr li' . (2)To remove,at any time,any such attorney-in-fact and revoke the authority given. ''Further.this Power of Attorney is signed and sealed by facsimile pursuant to resolution of the Board of Directors of said Company adopted at a meeting � ,duly called and held on the 29th day of April. 1982 of which the following is a true excerpt: •9 Now therefore die signatures of such officers and the seal of the Compan may be affixed to any such power of attorney or arts certificate relating thereto by . `facsimile:and any such power of attorney or certificate bearing such facsimile sienatures or facsimile seal shall be valid and bindinv upon the Compan' and any x such power,so executed and certified by facsimile signatures and facsimile seal-shall be valid and binding upon the Company in tthe future with respect to any- bond or undertaking to which it is attached. • 0 ® O-tTY//j IN TESTIMONY WHEREOF. INTERNATIONAL FIDELITY INSURANCE COMPANY has caused this instrument to be ® �\ pp-- (/ • signed and its corporate seal to be affixed by its authorized officer,this 16th day of October.A.D.2007. Q O �•�1 �y INTERNATIONAL FIDELITY INSURANCE COMPANY �' SEAL '° n„, - 1904 STATE OF NEW JERSEY . ® i * f6(3 3� County of Essex • -. - AN r►`-)' - Secretary � :, ^" r '}'S(On this 16th day of October 2007,.before me'came'the individual who executed the pprec• edingg instrument,to me personalh known-and bemg.bv me"duly. .. ®s sworn-said[he he a the therein described and officer of the „INTERN\TIONALIFIDELITY INSURANCE COMPANY:;that the seal affixed w ... t"' of saidtinstrument a the Corporate Seal.of said Company that the said Cote'Seal and his signature were.duly affixed by-order of the Board of Directors of 9„t, said Company_ r . £ xzt ( -,'.� 1 : s. ;r 4 a VA. , EST - :o - t � ci • �,• y-vq2 IN TESTI\PONY N HEREOF I have hereunto set it hand affixed my Official Seal o} tom® s' P, - OG at the City of Newark.?New Jersey the day and year first above written r s 1 ,- ) -. r sr x ARi F�•c> s °F y;....-4.---'2`-' '4'� .,r s ' y W �.: p r t .' ” J 3 's® --. r t�" x s :� a etc: 0 rk tD to �\G< 1 n i --"*".=e' -, y \ �y } 3'i ✓a._ r® ss'\a y �/Bo. -f 0Cp r'' a ;.5,A ''y✓k.. 7 ALTcr '' s. 1 A ®2: x }r - y '1 tT 37x_ 'OF 34Q- - , ' a 'S x a "T 3 _-. J}'i- - - x :f 4,-).;:=2,9 -.. �" k'+ ? „Y ® ANY Zt- r4rr NE`JI 7 <' : AC `▪:4-' A N.OTAR) PUBLIC9F\ER JERSE\ r y j:- ®y. a� �� tL m a �_,�yz � a �. , ; 'CERTIFICA ION , ` i 7.,„<,:. i? oA7}) misswn Faptres Mlarch .4132,;;;;;;;.-: � .s 'F �.�'-,y 1.I the undeisi [red officer o(4\TER\AT1A gat'C" IDEUT\-IN"StJRyA,\CE COJIPA\\ do hereby c!rtl that I hat, compared the foregom IN of the K t _ L t{,P.ower,of'Attorfiey and affidavit and t e copy of he Section of h�By s of said)Company as se fo d m said Power of Attorney wi h0.he ORIGINALS ONrs�t '5 � `°.'THE HOME OFFICE.OF SAID CO�IPAN1 and drat the vi eean-£Cunect transcripts thereof,and of[tie whole of the said originals and dial the said Power. a' S® � of..THE.iev has'�itot been rooked and rs,.now m full fora and etfct -'.c ..2;w "'"_'� e,Jv'-.4'�'is�'x' u� ' ' ° J'` w e' r -`s �-'iy tk, h tf4 hrn YC4ic\ lei ..}9 ��.`C�QN\�`.a..\�!1%.i,L+. A'��i,'Ly� .d' t,¶�v� <...,1. . 3!(„ ,,.4.j! y t r F\tt}t .. -�S,t� y�`k}\"'; -- Lei r. x-”-.' y t ( w }f i" 'as ,`-9-. 1✓t A`n jj/ �'? 3.`k`.e.&.5 , t ® e, I\TESTLUONls\\H EREOF`I'liayehereun[o set rothan ihts.i, 1:\`tia^t- -.tav oftRti�u-,�.ailt - . >�a::-- i' ` '�'sJ ` ` 1L-'c`�-N.�_. t � 'r}, v ' -�.ra�5 EOF.i a �> tie•'K^'r°^'.L:-(c ''� 'r--; .i.7 it A -ro a`i.` cr-�>- : •Lakes .,r ~ice 3' ° - raj,--•., s n �,g• j'i_-v-l-'' \T�l�\ : ' •^.trrf ,rK V y. •s 3rvs`, .f..":2 t`�S %x't'X 4 C c- s: e® �„ yF VC ` s tec o �-r Cir os- ,--'5 F , `7`'ri<g) s T Y ^a C �'®\\YE.. \ g .-_� L >'5,�,'y, �-f�'� /G�bcr`f' :y.J+t�A.Fr\ C-� ..:' >,, l�`�T\ ) 'F �hS ,�. _ r=> F .tH Z2 1 J < -""EE ° o >try '±.c 5. ','ak ci - c';;;a ( r5 Y z, .�£ s3 r ? v- f�, �s Yn .`n, `b �. JS., :._.�'�- dJ' �G `f i rG., ); e. A Cb, J" i, '1t. _��,����r Y�( Y 'G �G*'k 3$Ix. w ) i r r"t 's \T s-i iiJ t- C )x,� .� r*=x r_ ,ataw se rv� tks'I_bpr >> A a..a nY>, "-r`�i<-AS-as-i tSecryc\re. l` ?Y: -r.':'4"- Pl }`",T.. ' 1;�= \,®(ice/?.'�"'�C�" ' '� \,,,js-k-Aa:.c�fl'' V d f" e t .rti.� �c -„-k.aria'3�`St ..\ iff st CT- y” /Ar-- a„-3`` i, '�f ! 34 . _'t- Jtu �l..r,� 3%.E.' (. .rq..c. —^,t1 1 -{e. !-a }, t�2 t �,L..e <w ✓yy •„s �j' ''?, <t® k:'G ,'>x., r, r;. > �fi` '> W-.,t�� it ;•.>.(t: 3�iu .°.mot.'1::,_ { f-f`v er 5 si`c:mi i '. '.w. 1/4:r1 it ir s; a., .kefti , _n iii-carrT1.S...2��T�?��:Z��' AZsA-tria' .a tJTa` :vN.:v i3 :� ,."3.C��'"d.' :4Sn Y `t�� _,,�.;1�SS.:,,S\ >z:. ® � ® !f=Local Business Tax-Receipt .. ® 3 Miami-Dade County,.' State of Florida - ! -THIS IS NOTA BILL - DO NOT PAY • 16274583 s • . - - - t- eI BUSINESS NAME/LOCATION, - RECEIPT NO. EXPIRES. I'AOCKTONMAINTENANCE GROUP.INC • 'RENEWAL SEPTEMBER 3O, 20'15 ® -DOING BUSIN DADE CO 6540125 Must be displayed at place of business I• ® MIAMI L 33000 - - -. - .- . . ' Pursuant to County Code 1,.: 1 • Chapter BA-Art.9&10 , .I • I/ ': . \ . / 1 I OWNER i •1 Q SEC.TYPE OF BUSINESS . 1 I - 'I 1 PAYMENT RECEIVED ® STOCKTON MAINTENANCE GROUP i 213 SERVICE BUSINESS r i } !BV TAX COLLECTOR �;Employee(s) ,1O `•-:•/ I ! �-f • 375.00 07/18/2014 H .,i 1 '� I r f x CHECK2 1 -1 4-0269217 1 L • I- ;,,/ This rat Business Tax Receipt only confirms payment of the Local Business Tax.The fleceip�is not a license. - permit or a certification of the holders qualifications to do busin ess. Holder must comply with any governmental O /or nongovernmental regulatory laws and requirements which apply to the business , 1 f /. v� -.t- I' I I l —The RECEIPT NO?above must be displayed on all Cormnemml vehicles-Miami-Dade Code Sec ga-276. ® / I I . 'a ' -i .._. _ i For more infermahon,visit-.-- -,amidade.aovAaznollentpr__ > • • • ` • • • • • • • 0 0 0 ft ® ---- 1 STOCK-2 OP ID:JC ® ACORO CERTIFICATE OF LIABILITY INSURANCE aA�04;30/1 '" ® THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS 0 CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED 0 REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED,the pollcy(les)must be endorsed. If SUBROGATION IS WAIVED,sullied to ® the terra end conditions of the policy,certain policies may require an endorsement A statement on this certificate does not confer rights to the certificem holder In Lieu of such endorsement(s). • ® PRDOIICER Phone:561.683.8383 woCOMACT n; Jaclyn Catania S.O.Box INSURANCE Fax:561-684-5995 aE 661-721-1299 I(A'c,Nop 5615845995 ® P.O.Box 220537 West Palm Beach,FL 33422 A GREss:jeatania@slatonriskservlces.cam ® Richard Neyman,Jr. INSURERS)AFFORDING COVERAGE MAC INSURER A:Charter Oaks Fire Ins.Co. 25615 ® ENSURED Stockton Maintenance Group Inc ENSURER a:Travelers P&C Co.of America 25674 • Stockton Realty 8 Leasing Inc INwREnc:ICW Group,Inc. 1975 Sansbury Way,Suite 116 ippi West Palm Beach,FL 33411 INSURER o:Federal Insurance Company 20281 p INSURER E: INSURER F: ® COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: ® THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. ® EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. IMSR LTRI TYPE OF OaURANCE MaR POLICY IRI®i INNN D(YYVY) rLw De YYYYI LIMITS ® I GENERAL Lanny EACH OCCURRENCE I$ 1,000,000 0 A I X caaERCUL GENERf�ALLUesnY 660.3207R925 10131113 10/31114 PREWSE L.I s 300,000 ® I I aAPASMbE L^.I OCCUR KED ExP(Nry ors p.no1 I s -10,000 PERSONAL ADVIrwm' Is 1;000,000 — ® I GENERAL AGGREGATE Is 2,000,000 Gait AGGREGATE LE M APPLES PER: PRODUCTS-CDNeYOP AGG IS 2,000,000 ® —I POLICY In he I ILOC I Is ® AUTOMOSIE warn* i( .9 SINGLE LINT I S 1,000,000 A 1X ANY AUTO 810-3207R925 10/31/13 10/31/14 Boom INJURY per pmsm) Is ® OWNED� i eOGM1YINAmY(Pe.mOV.I$ — Er� HWDAUTOS I X NAi DD ec.nI I s ® I l Is ® T( UYBR81A WE X maw EACH OCCURRENCE s 5,000,000 g EYCEss t1A8 app,/SAVlOE CUP-3207R925 10/31/13 10/31/14 AGGREGATE s 5,000,000 ® OED I I RETENTIONS I ISOMERS COMPENSATION I X TOTAMSI R) ET_AND EMPLOYERS'LIABILITY C ANYFROR2ET VPARftETUOECIJRVE Y/N INIAI WFL5024878 10/31/13 10/31114 ELEAOIACCAIEXT s 500,000 ® OFFIGEN:EIMER ECLUCED1 �yoo. TMaPtm N isr �I EL DISEASE-EA EMPLOYEE S 500,000 c4 RtPTNIN OF OPERATIONS bedew I EL DISEASE-roar.LWJT s 500,000 0 D rime 8208.7046 10/31113 10/31/14 Fidelity 5,000,000 ® DESCRIPTION OF OPERATIONS/LOCATIONS I VERIa.ES(Attach ACORD IH,AeIIIonal RwM erlroM,N mon spat.la r.gnIn) • o o ft. CERTIFICATE HOLDER CANCELLATION ® SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ® proof of coverage ACCORDANCE WITH THE POLICY PROVISIONS. ® AUTHORIZED REPRESENTATIVE ® I ® 01988-2010 ACORD CORPORATION. All rights reserved. ® ACORD 25(2010105) The ACORD name and logo are registered marks of ACORD S 0 Executive Summary 0 Stockton Maintenance Group, (SMG) was ® . ; incorporated in 1994 by its founder Douglas v +r Riordan. SMG has grown into the regional leader providing quality facility services such ® _ as janitorial and maintenance services. SMG `_'` '' has a very diverse customer base providing ® , ` " services to financial institutions, governmental ® 9?�� n : locations and highly secure locations, ' NIT '� - (Airports, Schools, Government facilities and r :. •; p Health Departments). u - ® z � SMG is quality orientated. We spend more ® .. time and effort on management and supervision than most companies in the industry. We believe this is the greatest difference between ® our company and others. We pride ourselves on our quick same-day response to request, concerns or ® emergencies that may arise. Our company wide complaint ratio averages less than 2%. This means 98%+ of our customers are satisfied week after week! Issues are resolved right away, without excuses. ® SMG has over nineteen years of experience in the maintenance industry in the South Florida area and ® is properly bonded, licensed (CBC #1258269) and insured. We are a regional, medium size company ® with just over $7.2 million (year ending 2013) in sales (and over 300 employees). Our anticipated annual sales volume at the end of 2014 is over $8.0 million (with over 450 employees). We provide ® Janitorial and Maintenance (preventive maintenance and repair, skilled labor, plumbing. carpentry. 0 electrician, etc... and unskilled labor — general maintenance) services to a large number of facilities ® throughout the State of Florida. We are a financially viable company with the working capital and ® other resources to easily undertake any increase in demand for our services. We are also familiar with businesses that require a "higher" level of service. Nightly, we service over 450 different office ® buildings, bank branches, headquarters buildings, commercial facilities, retail facilities, etc.... A ® background check is performed on all potential SMG employees... ® SMG specializes in restoration work for carpet, upholstery, grout, marble and stone, awnings, (provider of...) and regularly engages in contract services; carpet cleaning, strip and/or scrub and wax floors. We utilize environmentally safe chemicals and equipment that are proven to work well and take pride, in the fact, that we act responsibly towards the environment and our employee's well-being. SMG maintains trained fabric cleaning crews and hard flooring service crews. We reinvest a significant portion of our profits in the research and development of new methods, chemicals and processes training of our, trainers, upper management, supervisors, and front line ® personnel. 0 CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 0 0 +0 0 O Stockton Maintenance Group is a company driven by client satisfaction, achieved by exceeding ® client expectations with a high consistency of quality work while maintaining strong personal ® relationships with our clients. Hard work and innovation sparked by the best technology for our industry allows us to deliver the most to our clients while being able to charge a reasonable fee for our ® services. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA i ® References to ® Client: PNC Bank ® Facilities Serviced: All Branches and Administrative Facilities in Palm Beach, Collier, ® Martin, St Lucie, Indian River, Brevard, Osceola, Lake and Orange Counties ® Contact Person: Jimmy McCurter, Facilities Manager ® Email address: jimmie.mccurter @pnc.com ® Phone: Mobile 772-216-1391 Fax (772) 467-4764 Square Footage: 800,000 SF (120 locations) ® Annual Value: $950,000 ® Description: Janitorial Services since 1995 and 2001 (Previously Harbor Federal ® Bank and Fidelity Federal Bank) ® Client: Wells Fargo Bank ® Facilities Serviced: Branches and Administrative Facilities in Indian River, St Lucie, Martin, ® Palm Beach, Sarasota, Broward, Collier, Lee, Highlands, Charlotte, and ® Miami Dade Counties Contact Person: Bart Cunningham, Property Manager ® Email address: bart.cunningham @wellsfargo.com ® Telephone Number: Phone 954-868-6766 ® Square Footage: 1,100,000 SF Annual Value: $1.3 Million ® Services Provided: Janitorial since 2002 A ® Client: Martin County, FL ® Facility Serviced: All Government Facilities Contact Person: Harold Markey, General Services Director ® Email address: hmarkey @martin.fl.us or ® Renee Boykin: rboykin @martin.fl.us (Admin Assistant to General Services Director) ® Telephone number: (772) 221-1486 Square Footage: 600,000 SF ® Annual Value: $550,000/year ® Description: We have provided all Janitorial services since 03/15/2010 ® Client: Palm Beach County, FL ® Facilities Serviced: North & West County Lots ® Contact Person: Amanda L. Ray Purchasing Agent ® Telephone Numbers: office (561) 561-616-6831 fax (561)233-2002 Square Footage: 2,350,000 SF ® Annual Value: $2.5 million ® Services Provided: Janitorial ( ) since 9/01/2006. In September 0 2012 SMG was awarded $2.5 million annual contract of 2.35 million ® square feet with PBC, an increase of 1.2 million square feet. 0 ® CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA 0 ® Client: Corneas( ® Facility Serviced: Facilities in St Lucie, Palm Beach. Broward. and Miami Dade Counties ® (Monroe County facilities projected August 2014) Contact Person: Carlos Curbelo ® Facilities Manager ® Email address: carlos_curbelo @cable.comcast.com Phone 305-970-9059 ® Square Footage 450,000 SF Services: Janitorial since 2002 0 0 0 0 0 0 • 0 0 ® CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA • 0 0 ® Bank References ® PNC Bank Dana Ray Vice President Business Banking ® 561-623-4392 Office ® 855-325-2863 Fax ® 10031 Fox Trail Rd • Royal Palm Beach. Fl 33411 ® Mail Stop A2-P700-01-1 0 ® Trade References ® AmSan Dennis Sedley ® 3031 N Andrews Ave Ext. Pompano Beach. FL 33064 Office: 954.972-1700 x185038 I Fax: 954.247.4301 ® E-mail: Website: ® Dade Paper Greg Santoro 9601 NW 112th Avenue Miami. FL 33178 ® Mobile: (954) 658-2998 I (954) 943-0382 ® E-mail: Website: 0 0 0 0 0 0 0 0 0 0 ® CITY WIDE CUSTODIAL SERVICE.SUNNY ILSES BEACH FLORIDA 0 ® Hiring ® s SMG believes in hiring great employees. Fact 0 is. few job applicants are able to survive our ® 1 rigorous hiring process 1 cs - t� ' �+ ® : At . a, 3 i 0 • Post job opening internally, at facility, and then in various media to attract a wide pool of ® qualified candidates. • • Accept resumes and job applications if candidates can meet posted job qualification requirements. 0 • Pre-screen job applicants and conduct brief phone interview with select candidates to determine ® those candidates to be interviewed in person. • Have candidates go through skill testing, character analysis and background checks (including 0 criminal history and credit background, degree certification, driving record and employment ® history. 0 • Conduct extensive interviews with remaining candidates. This may include more than one ® interview, including possible group interviews. • Prepare conditional offer to final candidate. Send rejection letter to all others. 0 • Sign employment agreement, employee handbook and any other contracts or agreements. ® • Enter into Orientation/Fraining process. 0 0 0 0 0 0 0 A o CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 0 0 0 0 ® ni 7 it o �-\ = \ I ® I O U.S. law requires companies to employ only individuals who may legally work in the United States— O either U.S. citizens, or foreign citizens who have the necessary authorization. This diverse workforce ® contributes greatly to the vibrancy and strength of our economy, but that same strength also attracts unauthorized employment. 0 E-Verify is an Internet-based system that allows businesses to determine the eligibility of their ® employees to work in the United States. E-Verify is fast, free and easy to use—and it's the best way O employers can ensure a legal workforce. 0 • • ® • t J r US. C ii:izenship ® w,: ;� „, and Inimigratioii ® _ Services 0 0 0 0 0 0 CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA 0 0 ® Safety and Training ® SMG understands that people must be trained in the performance of specific tasks. Below we have ® provided an outline of our Training and Safety Programs. SMG considers safety and accident prevention of utmost importance to the wellbeing of its employees and to the productive efficiency of 0 the contract. It is SMG's intent to ensure that safe working conditions are sustained at all times in all ® work areas. Therefore, it is our policy to furnish our employees a place of employment free from ® recognized hazards that could inflict physical harm by promoting safety and environmental awareness and training, and complying with all regulations pursuant to the contract. SMG utilizes Spartan ® Chemicals Clean,' Training Systems 0 se Ili] ® ® C , ® eM" ' . 0 0 Ustix Syran ® is a programmed learning series that provides web-based ® instruction on a wide range of cleaning applications, and comes with everything needed to train ® personnel on proper cleaning techniques and protocols, including these topics: ® • Carpet Care ® • Restroom Care ® • Hard Floor Care • Hazard Communication Program ® • Bloodborne Pathogens ® • Daily Office Cleaning Each CleanV module can be executed through www.cleancheck.spartanchemical.com or from a CD- ROM. In both formats, users are provided with a training manual that allows them to follow along as ® they watch, as well as procedure cards for use in the field. Programs also incorporate a formal review ® and test to check for understanding. ® CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 0 0 0 0 O trerrificate of acfjieberrre ® - - whereas - 0 ( Luis Guzman Has completed Spartans Clean!Hard Floor Care framing, 0 hoe woven pedaled o oraa+oree n-n./ner wric —/ ."' ' has demonstrated outstanding product\.Pledge end safety precautions: and has naslered dre details of Has Floor Care. _ /s Be It hereby"mown gat ® y-' SPARTAN CHEB/CAL COMPANY.INC. - prvafy cartels 0 Luis Guzman '• ® ` as a Clean./Centred Hard Floor Cara Probcsarvt t • '•.- .ri iii,- O - i m. Y A Trath na System !l ✓a■ sr 0 0 . Ay ^ �r �t /x 7 1c c 1s^` ® ffcate of acfjieberrte l+. 0 �� vnareas Luis Guzman : ra Has Completed Spartan's Clean./Carpet Cam Training, has proven dedicated o professionalism In honor aortc �• nes dlnvaaam outafaneme Product lcwvAadg•and aafaty precautions. y A i e n and ts mastered the details Of Carpet Ca . .. Be it nareM Swan teat ,i. ® SPARTAN mora y cL COMPANY.INC. 1. moray certifies 0 Luis Guzman as a Clean./Castled Carpet Care Professional O t_ i V- 0 , ^ Training System iQ 0 �f N} ry- a !; A 0 0 0 0 0 a a ® CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 0 ® 1. Training: ® We will provide multiple types of training: 0 • Training for specific task 0 • Training in accident avoidance and prevention. ® • On the Job Training ® • Class Room Training • a ® a. New Employee Indoctrination: ® A new employee can be defined as any person unfamiliar with the actual job operation. This definition includes persons: 0 0 • New to the company ® • New to a particular workplace • New to a particular crew ® • New to a particular task or process 0 All new employees reporting to this project will be oriented to company policies, special site safety requirements and safety procedures for their assigned tasks. ® Our Operations Manager & Area Supervisors will assume the orientation duties, distribute safety rules ® and materials, and explain them to all employees, making sure they are read and understood. In ® addition, they will: 0 • Inquire into the worker's previous experience. ® • Describe work to be performed and what is expected of the worker. • Explain proper use of required personal protective equipment. • Walk around, point out hazards, off limit areas and specific work rules in action. • Introduce new worker to co-workers and direct supervision. 0 • Answer employee questions. • Ascertain employee fears such as height or confined space. • Follow up to make sure procedures and rules are understood. ® • Obtain required signatures and forward to new employee's personnel file to our corporate office. Where possible, all new employees will begin work in a low hazard environment and be assigned to experience, safety trained crews. • • • CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 0 0 0 0 ® b. Supervisor Training: 0 On-site supervisory/lead personnel will be given periodic instruction for maintaining and enhancing their communication and instructional skills as it relates to safety. This will be o accomplished by the following means: ® c. Periodic Talks/Meetings: O Will be conducted by Operations Manager, Project Manager, Area Supervisor & manufacturing / Q distributor representatives. O Discuss actual conditions in each work area. ® Include time for questions and concerns about safety. ® Keep written records of topics covered and lists of attendees 0 O d. Specialized Training ® SMG understands OSHA (Standards - 29 CFR) requires specialized training for many operations, ® sm. including Hazard Communication, blood borne pathogens. fork lift operations, lock out/tag out and confined spaces. All employees will ® be given initial training supplemented by periodic refresher/in-service ® training relating to specific OSHA requirements. 0 0 0 0 0 CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA 0 0 0 0 ® e. Chemical rer ® MATERIAL j This training includes the OSHA Hazard Communications ■ ® SAFETY Standard and the Florida Right-to-Know Law. Employees will ® DATA be trained on the safe use of chemicals in the workplace - before they begin to work with a chemical and as new chemical o V SHEETS % hazards are introduced into the workplace. This specialized A% A%/////.% training includes: ® • Provisions of the Hazard Communication standard. 0 • How to detect a chemical exposure. ® • Physical and health hazards of the chemicals. ® • Use and availability of Material Safety Data Sheets. ® • Safe work practices and/or necessary personal protective equipment. • Proper utilization 0 Detailed records of each employee's training will be kept, including date, time, place, hazardous chemical covered and name of employee and instructor. 0 ® g t ^ Remember! ® f. Fire Extinguisher ® Fire extinguisher training will be provided to teach employees how to Ai 1.; stop small fires from spreading out of control. • ® „ , . CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 a a 0 0 Q g. Personal Protective Equipment All employees will be trained in the use of proper personal protective equipment (PPE). This ® section will cover: ® • Describing what hazard and/or condition is in the work environment. ® • Telling what has been/can be/cannot be done about it. ® • Discussing the capabilities and/or limitations of the PPE. • Demonstrating how to use, adjust or fit the PPE. • Practicing PPE use. ® • Discussing how to deal with emergencies. ® ✓ Eye and Face Protection ✓ Hand and Arm Protection ® ✓ Prescription Lenses ✓ Types of Protective Gloves ® ✓ Eye Protection for Exposed ✓ Leather, Canvas or Metal Mesh ® Workers Gloves ✓ Types of Eye Protection ✓ Fabric and Coated Fabric Gloves ® ✓ Welding Operations ✓ Chemical- and Liquid-Resistant 0 ✓ Laser Operations Gloves ® ✓ Care of Protective Gloves ✓ Head Protection ✓ Types of Hard Hats ✓ Body Protection ® ✓ Size and Care Considerations ® ✓ Hearing Protection ® ✓ Foot and Leg Protection ✓ Special Purpose Shoes ✓ Foundry Shoes ® ✓ Care of Protective Footwear a a a a 0 a 0 a0 0 a a CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA a 0 0 0 0 p h. Vehicle O All drivers of company vehicles will have appropriate current Florida driver's licenses and be trained ® in rules and regulation pertaining to vehicle operation. 0 0 D O ``tG . ,ara. 0 namo `e 1y 0 0 0 0 S S 0 ® CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA C C C 0 0 d. Safety Inspection Program ® SMG will employ an aggressive Safety Inspection Program, to include formal bi-weekly and ® quarterly safety inspections of work areas. The Operations Manager will maintain overall ® responsibility for the Safety Inspection Program. ® e. 81-Weekly Safety Inspections The Supervisor will conduct bi-weekly walk around inspections of the work areas. ai ® f. Hazard Materials Communication All employees are trained in hazardous material handling and identification. SMG provides training in regards to asbestos awareness and reporting. ® SMG fully complies with OSHA 29 CFR 1910.1200, Hazard Communication, and Florida's right- ® to-know statute. We maintain a written Hazard Communication Plan. Each ® new employee will be scheduled for Hazard Communication training as soon as practical and every employee will receive refresher training ® annually. Listings of all hazardous materials in use by SMG employees POISON.: ® (and the associated MSDS) will be provided to our clients prior to the ® beginning of the contract work schedule, along with the name of the SMG safety representative. This information will be maintained in the Project N. ® Office and the various work areas, and will be kept current by SMG at our x,,;«.k ® corporate office. 0 We will ensure that our personnel understand how to interpret Hazardous ® Materials Identification System (HMIS) labels. The Supervisor will ensure that all chemicals and ® cleaning agents we use at all locations are properly labeled prior to distribution in the work area. 0 0 0 0 S0 0 0 0 CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 0 O Quality Control Plan e In this section SMG has provided an overview of its Quality Control Plan (QCP). Our QCP describes our proposed quality control processes/procedures/practices. The description addresses all aspects of Q quality control including: 0 • caliber of personnel ® • line responsibility • adequacy of procedures, inspection, equipment and organization ® • capability to perform 0 • amount of work to be inspected and frequency of inspections a • process for acceptance, rejection, documentation and resolution of deficiencies A • trend analysis • corrective action to identify substandard performance 0 • interface with our Clients inspectors 0 ® Our goal is to evidence the acceptability of our QCP by addressing the essential items in sufficient ® detail to indicate that we have a thorough understanding and reasonable approach to properly managing. Finally, SMG proposes the following as it relates to our QCP: ® i. it will become a compliance document upon contract award • ii. it will remain in effect for the life of the contract iii. it will be changed/updated as-needed/required ® a. Responsibility for Surveillance of Work. ® Responsibility for daily inspection/surveillance of workmanship will rest with our Area Supervisor and Project Manager. Our Quality Assurance Manager and Quality Assurance Inspector will make ® regularly scheduled inspections to ensure the level of quality remains consistent with our client's ® expectations. Finally, as an additional level of surveillance, other corporate staff will perform random ® periodic on-site inspections. 0 • 0 • CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 0 o b. Trend Analysis 0 ® Trend analysis will be accomplished to identify substandard work by relying on inspection results. ® The primary tool is visual inspections of in-progress and completed work. The primary method will be ® evaluating/analyzing inspection results measured against objective performance standards. The results will then be analyzed to identify negative/downward trends in performance. 0 ® The appropriate corrective action will be determined by two items: 1.) the inspection results and 2.) ® Trend identified. Depending on/considering these items, corrective action will be anything from ® increased inspections to termination/replacement of individual(s) responsible. O c. Corrective Action to Identify Substandard Performance ® In the following narrative, SMG provides a discussion of our proposed quality control: 0® r methods > reports 0 > resolution actions ® d. Methods ® SMG relies on two quality control methods. Each is discussed briefly below. ® Surveillance/Inspections (e.g., visual) — This is the primary quality control tool/method used to ensure ® adherence to performance standards (quality of workmanship & timeliness). The two keys to the success of this tooUmethod are: 1.) identification/establishment of objective, quantifiable/verifiable ® standards upon which performance can be measured and 2.) Varying levels (e.g., formality & ® frequency) of inspections. ® The identification/establishment of objective, quantifiable and verifiable standards upon which O performance can be measured form the baseline for determining acceptability of performance. These ® standards also help identify trends (positive & negative) in performance. 0 0 ® CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA O O O O O O The varying levels (e.g., formality & frequency) of surveillance/inspections ensure adherence to the O established performance standards. This is ensured based on the diversity and quantity of inspections O (types/kinds) conducted. A few examples of the types/kinds of inspections conducted include: ® • formalized checklist-type O • intermediate/in-progress inspections (e.g.. after performance of a particular task & O before beginning a new task) • input-oriented — those examining the process or procedure involved in performing the work O The quantity of inspections is also very important because it helps ensure that through over- t" sampling/inspection, performance standards are maintained and trends (especially negative ones) in 0 performance can be rapidly identified and corrected. O To ensure proper effectiveness of inspections, SMG will develop a Master Inspection Schedule. This O Schedule will provide details and summarize the areas to be inspected on a monthly basis. The ® Schedule will include: ® • area to be inspected O • type/kind of inspection to be performed 0 • frequency of inspection 0 Simply, the Schedule identifies: who — will be performing the inspection, what — will be inspected and when—it will be inspected. Management Acts — This discussion would not be complete without addressing the management acts needed to ensure adherence to performance standards. These acts are often times not viewed as being ® part of quality control. Alternatively, SMG views them as a fundamental aspect of quality control; so fundamental that we view them as the key ingredient to completion of our Total Quality approach to ® quality control. Simply defined, these acts are the corporate and project management methods, policies and procedures needed to ensure successful day-to-day operations. A few of these acts include ® Staffing Plan ® Cost Control ® Total Employee Involvement (TED — incorporation of all SMG employees into the quality control organization. e.g., "ownership" of work, self-inspections, etc.... 0 O O O O O O 0 CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 0 0 ® These acts are first identified and covered during our initial training/orientation sessions during phase- in. What makes all the difference is that these acts are reinforced during ongoing/refresher training a minimum of quarterly throughout the contract term. The objective/philosophy of this training is to 0 develop and maintain a Total Quality approach to task accomplishment. This "upfront" emphasis on 0 quality control reduces the reliance on the more reactive method of surveillance/inspections. The O reason this occurs is quality is engrained in the management acts thereby making the process itself ® quality-oriented. Simply, quality becomes instinctive. 0 0 0 0 0 TOTAL QUALITY ® CONTROL TOTAL EMPLOYEE INVOLVEMENT EMPLOYEE FEED BACK ® QUALITY CONTROL INSPECTIONS $ CUSTOMER FEED BACK 0 O CUSTOMER SPECIFIC • STAFFING/CLEANING PLANS/COST CONTOL/ EMPLOYEE TRAINING/DEVELOPMENT • • • • CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA 0 ® Resolution/Corrective Actions In this discussion, SMG provides the proposed details of the resolution/corrective actions that will be ® taken to ensure adherence to performance standards. ® These details include: 0 ® • proposed methods used to identify/pinpoint defects/deficiencies in performance of work U • discussion of the fixes and management acts (control) to prevent recurrence of all identified defects/deficiencies (both contractor and client reported) 0 • description of proposed corrective action reports and records 0 ® The two key elements of SMG's corrective action process/procedure involve: ® • Immediately correcting the problem and ensuring re-adherence to applicable ® performance standard(s) 0 • Instituting procedural/systematic corrective action to prevent recurrence Proposed Methods Used to Identify Defects/Deficiencies in the Performance of the Work ® In this section, SMG discusses its proposed methods to be used to identify defects/deficiencies in the 0 performance of the work. First, SMG uses its proposed inspection system and associated surveillance 0 methods/techniques to identify potential problems before they amount to a defect/deficiency. This is done in several ways. Some of the ways include: ® Utilizing SMG Area Supervisors and Quality Assurance Staff to conduct inspections, along with ® incorporating all SMG employees into the inspection cycle (TEl). As noted previously, this results in "over-sampling/inspection" thereby drastically reducing the likelihood of a problem going undetected for any period of time and virtually ensuring service output does not fall below established 0 performance standards of SMG's experience in determining inspection criteria (e.g., method of ® surveillance, frequency of inspections, etc...)/Note: this experience includes areas that have historically proven troublesome as well critical/priority areas (e.g., response/resolution times) ® Second, in conjunction with our inspection system. SMG uses a proactive approach to ® identify/pinpoint defects/deficiencies in the performance of the work. This approach includes the ® following methods: ®' CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA • ® Deficiency prevention/compared to detection (e.g., proper training. personnel ® experience/qualifications, work instructions, etc...) • Trend Forecasting & Analysis (e.g., identification of performance trends - both positive & negative) Communication/Interaction/Interface Systems (e.g., Progress Review Meetings) ® a. Discussion of the Fixes and Management Acts (Control) to Prevent Recurrence of ® All Identified Defects/Deficiencies In this section, SMG discusses the fixes and management acts (control) to prevent recurrence of all ® identified defects/deficiencies (Client and contractor identified). As required, the fixes and ® management acts address both short-term corrections and long-term performance improvement. Once a defect/deficiency is identified, our QCP contains a process/procedure -for corrective action. ® This process/procedure focuses on three steps (fixes/acts): 1.) Immediate corrective action (e.g., re- performance) 2.) Root-Cause Analysis and 3.) Process Control/Perfortlance Improvement. Coupled ® with our aggressive inspection system, the three steps are designed to eliminate reliance on customer ® identification (QA). ® b. Immediate Corrective Action/Re-performance ® This short-term solution focuses on: l.) correcting the deficiency as soon as possible after identification and 2.) Re-establishing output levels at or above acceptable performance standards. O Most often times, deficiency correction involves re-performing the unsatisfactory/non-performed ® work. Upon re-performance. the work will immediately be re-inspected for adherence to applicable standards. ® c. Root-Cause Analysis 0 ® Directly after re-inspection has occurred, our Supervisor will perform a "Root-Cause Analysis". This ® analysis simply means that the defect will be analyzed to identify the underlying, procedural or systematic cause of the problem. To fully ensure identification, our Supervisor will employ a routine, ® systematic approach to problem resolution/elimination. In other words, he will eliminate non- contributing causes/factors and methodically narrow down possibilities so that the contributing cause/factor can be definitively/positively identified. S0 0 0 0 0 0 0 CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA 0 0 ® d. Process Control/Performance Improvement • Once the root-cause of the problem has been identified, focus is then shifted to developing long-term process control/performance improvement measure(s) that concentrate on preventing reoccurrence and ® thus continually improving services. The benefit of these measures is that they optimize the process ® and procedure by eliminating any "weak link(s)". SMG's approach to effecting preventive and ® corrective actions so that they are suitable to the defect relies on developing a ® tailored/customized/case-by-case response to the problem. Examples of process control/performance improvement method/measures include: ® • revised approach, e.g., work instructions ® • re-training O Once the final method/measure is implemented, the deficient/defective work will be incorporated into 0 our inspection system (Master Inspection Schedule) to verify complete elimination of the problem and O confirm that service output is back up to (or above) acceptable standards. O WI* ® Trend ® Surveillance of Analysis Work ® Quality ® Assurance ® Corrective ® Action 0 CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA • ® Government agency ® Occupied Government facilities cleaned by our firm during the past five (5+) years: ® BUILDING SQUARE MANAGER CONTRACT NAME/ADDRESS FEET & PHONE DATES ® Palm Beach County Facilities 2.350,000 Richard Irizarry Since 9/2006 ® (561) 233-2019 ® Workforce Development Board of 70.000 Caren Belowch Since 7/2005 ® The Treasure Coast (772) 335-3030 City of Sunny Isles Beach 96.000 8/2008- 2014 • ® City of Sunrise Contract expired 190.000 Holly Raphaelson 02/2008- 2013 ® 954-722-2202 ® City of Coral Springs 84.000 Gail Dixon 06/2009- 2015 954-344-1000 ® Town of Jupiter 100.000 Wayne Irving Since 10/2010 e 561-748-2737 ® Martin County 546.106 Harold Markey Since 03/2010 772-221-1486 4 0 0 CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA