HomeMy WebLinkAboutReso 2008-1309
RESOLUTION NO. 2008- , ~oq
A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF
SUNNY ISLES BEACH, FLORIDA, APPROVING AN
AGREEMENT WITH MCCI FOR AN AUTOMATED AGENDA
SYSTEM, IN AN AMOUNT NOT TO EXCEED TWENTY-TWO
THOUSAND ONE HUNDRED TWENTY DOLLARS ($22,120.00),
AND AN ANNUAL SOFTWARE SUPPORT FEE IN THE
AMOUNT OF ONE THOUSAND SIX HUNDRED THIRTY
DOLLARS ($1,630.00), ATTACHED HERETO AS EXHIBIT "A";
AUTHORIZING THE MAYOR TO EXECUTE SAID
AGREEMENT; AUTHORIZING THE CITY MANAGER TO DO
ALL THINGS NECESSARY TO EFFECTUATE THE TERMS OF
THIS RESOLUTION; PROVIDING FOR AN EFFECTIVE DATE.
WHEREAS, the City of Sunny Isles Beach is desirous of overhauling our paperless
agenda system and to provide more access to public records; and
WHEREAS, MCCi is a fully-customizable web-based agenda management package that
will enable us to produce professional hardcopy and/or electronic agendas that are easier to
access and navigate through; and
WHEREAS, the Granicus system works with the MCCi system and will enable us to
broadcast those agendas on the web, providing remote access to the full agenda packet to elected
officials, staff and the public, and to produce annotated minutes; and
WHEREAS, staff has recommended the MCCi automated agenda system; and
WHEREAS, MCCi submitted a proposal to the City to provide these services for the
automated agenda system, in an amount not to exceed Twenty-Two Thousand One Hundred
Twenty Dollars ($22,120.00), and an annual software support fee in the amount of One Thousand
Six Hundred Thirty Dollars ($1,630.00), attached hereto as Exhibit "A".
NOW THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE
CITY OF SUNNY ISLES BEACH, FLORIDA, AS FOLLOWS:
Section 1. Approval of Agreement. The agreement with MCCi for an automated agenda
system, in an amount not to exceed Twenty-Two Thousand One Hundred Twenty Dollars
($22,120.00), and an annual software support fee in the amount of One Thousand Six Hundred
Thirty Dollars ($1,630.00), attached hereto as Exhibit "A", be, and the same, is hereby approved.
Section 2. Authorization of Mayor. The Mayor is hereby authorized to execute said
agreement.
Section 3. Authorization of City Manager. The City Manager is hereby authorized to do all
things necessary to effectuate the terms of this Resolution.
R2008- Mcci A/,'Tl1t For l\utomateu Agenua System
Page I of 2
Section 4.
Effective Date. This Resolution shall become effective upon adoption.
PASSED AND ADOPTED this 18th day of September 2008.
ATTEST:
Q~~~
ane A. Hmes, CMC, CIty Clerk
APPROVED AS TO FORM AND
LE SU FI NCY
Vote: 5-0
Mayor Edelcup
Vice Mayor Thaler
Commissioner Brezin
Commissioner Goodman
Commissioner Scholl
R2008- Mcci Ah'T11t For AutomateJ AgenJa System
Moved by:
y{{~ n'\~y 1H1\i..1'J?
Cc~m 'S~l()PU&e.. S'-\-\DLL
Seconded by:
v (Yes)
L/(y es)
l7(y es)
17(:Ves)
V'(Yes)
_(No)
_(No)
_(No)
_(No)
_(No)
Page 2 of2
.
MCCl
Municipal Code Corporation
SALES DEPARTMENT
PO Box 2235 . Tallahassee, Florida 32316
TELEPHONE (800) 342-2633. FAX (850) 701-0715
Bob Kinsey, Account Executive. extension 721 . bkinsey@mccinnovations.com
September 11, 2008
Priscilla Walker
Deputy City Clerk
City of Sunny Isles Beach
18070 Collins Avenue
Sunny Isles Beach, FL 33160
Dear Ms. Walker:
I enjoyed speaking with you recently regarding the MuniAgenda software. Pursuant to our discussion we
are pleased to enclose our Professional Services Proposal. While reviewing the proposal please keep in
mind the following advantages of being a customer of MCCi:
~ MCCi is . division of Municipal Code Corporation (MCC) - MCC has been serving local
government for more than 50 years and has a proven track record of developing services to meet local
government needs. MCC's philosophy is to provide cost effective, easy to use products and provide
personalized customer service. MCCi has folIowed this model.
~ MCCi focuses on locall:overnments- MCCi '"-'llS created by Municipal Code Corporation to focus
on innovative tcchnologics for local governmcnt. MCCi provides softwarc and services to morc than
250 cities and counties.
~ MCCi orren superior support- MCCi otTers support through our help desk, email, and toll free
number. We also have a phenomenal online support center that gives end users access to training
manuals, "how to" checicJists, training videos, a knowledge base, and software updates.
If you have any questions concerning our proposal or desire additional infonnation. please do not hesitate
to contact me on our toll-free number. We appreciate your interest and hope that we will have the
pleasure of working with you and serving the City of Sunny Isles Beach.
Sincerely,
Bob Kinsey
Account Executive
BKled
Enclosures:
Exhibit A - MuniAgenda Proposal
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Executive Summary
MuniAgenda is designed to automate the agenda process by giving you the ability to create, approve and
track items for upcoming and past Council or Commission meetings with a fully customizable, web-based
interface. We focus on customization because we know that every city and county approaches the agenda
process differently. With MuniAgenda you can:
., Eliminate Paper- MuniAgenda is the only product that tackles the agenda process from the
beginning. This means paperwork is eliminated at the source.
., Publish your agenda automatically- Once everything has been approved, simply "make the
agenda public" and it will be published to your website. End Users or the public can access
individual sections, or the entire Agenda in POF fonnat.
-, Customize your Agenda Layout- MuniAgcnda offers the flexibility of customizing the look and
layout of your Agenda. Your constituency is accustomed to seeing Agendas in a familiar layout.
Users and the public will see the same Agenda they saw in the old system.
., Customize & Automate Item Requests- MuniAgenda offers the flexibility of customizing the
look and layout of your Item Request page. The Item Request captures key attributes of each
item. Names, Oescription, Type, Category and more are all captured on the item request page.
Focused on user-friendliness, MuniAgenda can be customized to replicate your existing paper
electronic fonn.
, Customize & Automate Approval Process- MuniAgenda allows you to have Custom Workflow
for your items. Workflow can vary by item type. An ordinance may have one workflow while a
contract may have another. Custom workflows combined with the option of allowing user
defined workflows helps insure your complex process needs will be met.
,. Board Member Access - MunJBOARDVIEW offers board members electronic access to agenda, draft
and final minutcs and full research capability. Members can easily view upcoming agendas and make
private comments as part of their meeting preparation. These meeting comments can be used during the
meeting to remind the member of comments they want to make or present. Viewing draft minutes prior to
the next meeting is easy using MuniBOARDVlEW and comments can be made on draft minutes as well if
there is discussion required prior to approval of minutes. The online research option offers members the
opportunity to quickly research past items with a few mouse clicks. This feature reduces the strain on staff
who often receive cal1s from members for research.
,.. Minutes Creation - MuniAgenda offers "MuniMeeting" as a module, which allows you to
publish both your "action" minutes, and your complete set of minutes when you are ready.
MuniAgenda is also integrated with other Minutes creation tools for your convenience.
,. Audio/Video Integration - AudioNideo integration is a future option for the MuniMeeting
module. MuniAgenda is also integrated with Granieus for audio/video and web streaming.
Keeping all of this in mind, you can see how MuniAgenda focuses on customization. We realize that
every city and county has different processes, needs, and complex approval processes that must be
addressed. MuniAgcnda is a web-based solution designed specifically for Government organizations.
MuniAgenda will save time and money by streamlining the process of Agenda item creation. Whether
big or small, MCCi will package and customize MuniAgenda to meet your technical and budgetary needs.
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MUNIAGENDA SOYfW ARE
QUOTA nON SHEET
.PJ~a!.e check aU bou.~ below for option:f d~dTed.
SOFTWARE
iii MuniAgenda Standard Edition /
Includes: I Meeting Body (up to three meeting types)
3 agenda layouts v
I item details page /
I day onsile training..!
1 day lAD session v
20 PSP hours ./
Boardview remote configuration & train the trainer training (up to 5 hours) J
Remote installation and configuration V
Configuration of up to 5 workflows v
$22,120
SpFTW ARE SUPPORT
o MuniAgenda Standard Edition Annual Support Basic (MSAP)
For budgetary purposes. the Client should include this amount in annual budgetfor renewal of USA?
of the above quoted software.
$1,630 J
~ONAL GRANICUS INTEGRATION
(;.~. Granicus Connector
..1JIase contact your Granicus representative for their fees associated with this integration
Q.~'Gl' )3ranicus Connector ISAP
(~ Remote installation & training - up to 5 hours
$3,000 -/
$600 -/
$550 V
PA YMENT & BILLING TERMS
MCCi will invoice fifty percent (50%) of the total contract amount upon receipt of signed contract, 30%
upon completion and sign off of the Mock Up phase, and the remaining balance will be invoiced upon
completion of installation and training. Payment will be due upon receipt of an invoice
Total Cost for Year One (Excluding Optional Granicus Inteiration)
$23,750
The total cost for Year Two is $1,630 without the optional Granitus integration and $5,780 with the
optional Granicus integration.
The total cost for Year Three is SI,630 without the optional Granicus integration and $2,230 with
the optional Granitus integration.
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MCCi. a limited liability Company and subsidiary of MUNICIPAL CODE CORPORATION, which is duly
organized and existing under the laws of the State of Florida. hereinafter referred to as MCCi, hereby offers the
MuniAgenda Software & Services to the City of SUNNY ISLES BEACH, FL. a corporation duly organized and
existing under state law. hereinafter referred to as the Client, according to the following terms and conditions.
1. MUNIAGENDA SOFTWARE
1.1. MuniAaenda Editions. MCCi will provide the client with the MuniAgenda Software (developed by
NovusoJutions) which is a web based solution designed specifically for Government organizations. MuniAgenda
will save time and mone)' by streamlining the process of Agenda item creation. MuniAgenda Editions are listed
below:
a. Standard. MuniAgenda Standard Edition includes the core code for managing your Agenda process for
multiple meetings within your organization. A feature overview follovy"S below:
. Meeting Bodies -For example City Council, Planning & Zoning, Finance Committee, elc... Each of
these may have multiple meeting types.
. Create Agenda Items- Authorized users can create items for your upcoming meetings.
. Add Attachments - Users can add multiple attachments to any item.
. Workflow - Users can "send" items for approval to users who are part ofthe review and approval
process for that item. As an option, MCCi can configure "predefined" workflows with email
notification.
. Item Details Page - The item details page used to create an Agenda item can be customized as an
option in the standard edition. Clients can choose to go with the standard item details page at no
additional cost.
. Public Aaenda - The agenda viewed by the public can be customized to meet your specific need.
Clients can choose to go with the standard agcnda layout at no additional cost.
. Clerk Meetin& ManaKer - The board clerk can manage meetings dates and types in a simple to use
interface.
. Item Cateaories - Clients can define the categories of items being created.
. Independent User Man_aement - You can mange your users within MuniAgenda without
interaction with active directory or other services.
. Internal Item Search - Internal users can search for items in the database for research purposes.
. Convert Attachments to PDF -Automatically convert all attachments to PDF for presentation to
thc public. MuniAgcnda uses a convcrsion tool that will convert most attachments to PDF on
upload. The tool takes advantage of a print driver to handle the conversion. This feature requires a
single copy of the client application the file was created to be loaded on the server. For example, in
order to convert office documents you must add a single license of Microsoft Office to the server.
. One Click Printin& of Agenda - Users can print an entire AGENDA packet with one click from
one single PDF file. The Agenda along with all the attachments are "stitched" into one single POF
file.
. Internal departmental access to aaendas - MuniAgenda can be configured to allow internal users
access to your agendas at specific points. For example, you may choose to have departments view
agendas that are still in draft mode. This will allow staff to see what's coming up knowing it is not
finalized. You may prefer to restrict staff to view agenda t,hat are finalized. Finally you may want to
offer both options. MuniAgenda is easily configured to support aU options at no additional costs.
. Board Member Access - MuniBOARDVlEW offcrs board members clectronic access to agcnda, draft
and final minutes and full research capability. Members can easily view upcoming agendas and make private
comments as part of their meeting prepllJ'lltion. These meeting comments can be used during the meeting to
remind the member of comments they want to make Of present. Viewing draft milUltes prior to the next
meeting is easy using MuniBOARDVIEW and comments can be made on draft minutes as weU if there is
discussion required prior to approval of minutes. The online research option offers members the opportUnity to
quickly research past items with a few mouse clicks. This feature reduces the strain on staff who often receive
calls from members for research.
MuniAgenda Standard edition is shipped with a standard alenda layout at no added cost. Your logo canS I B
be added to the standard layout at no cost. Some clients desire customization so the agenda layout matches
the one they use today. This is an option with MuniAgenda standard edition. See the pricing section for
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costs. MuniAgenda Standard edition is shipped with a standard item creation page at no added cost.
Some clients desire customization so the item creation page. This is an option with MuniAgenda standard
edition. See the pricing section for costs.
b. Enterprise. MuniAgenda Enterpris~ Edition includes the Standard Edition plus the features listed here:
. Active Directory Authentication - Users are authenticated against your Active Directory.
. Workflow Support Utility - This utility allows your administrators to create and deploy pre-
configured workflows. The workflow engine can support unique workflows for each department as
well as multiple organizational workflows. Users simply submit an item to a pre-configured
workflow and an the steps in the preset workflow will be added to that item.
J .2. MuniAgenda Optional Software & Intqration Services:
a. MuniMeeting Standard
MuniAgenda and MuniMeeting are fully integrated solutions designed to work together to offer a
complete solution to your Legislative/Policy process. MuniAgenda can be purchased by itself if you prefer
to tacklc onc stagc of this process at a timc. MuniMccting can bc addcd later.
. Create Minutes Module - Clerk can record meeting minutes during the meeting or after.
. Record Motions - Motions for each item are recorded.
. Manually Record Votes - Board members vote and clerk records their votes for each motion.
. Minutes Draft and Final- A web page is created to display your meeting minutes to the public.
There is one layout for draft minutes which provides summary information without commentary or
votes as well ad final minutes which display votes and commentary. MCCi can customize the
minutes layout. or the client can choose the standard layout at no additional cost.
. Public Search Pale- Public can search for meeting and view the minutes both draft and final.
. Convert Attachments to PDF -Automatically convert all attachments to PDF for presentation to
the public. MuniMeeting uses a conversion tool that will convert most attachments to PDF on
upload. The tool takes advantage of a print driver to handle the conversion. This feature does require
a single copy of the client application the tile was created in on the server. For example, in order to
convert office documents you must add a single license of Microsoft Office to the server.
. One Click Printina of Minutes - Users can print the entire minutes packet with one click.
. Optional Custom In Meeting Public Display - The public display can be customized to match your
needs for layout and design. This is an additional cost that would be reflected in the pricing section.
MuniMeeting Standard edition is shipped with a standard minute's layout at no added cost. Your logo
can be added to the standard layout at no cost. Some clients desire customization so the minute's layout
matches the one they use today. This is an option with MuniMeeting standard edition. See the pricing
section for custom minutc's layout costs.
b. Document Manaaement Connector. MCCi's Document Management Connector gives you the ability
to attach attachments to agenda items directly from your Document Management System. Once your
agenda is complete this connector also allows you to archive your final agenda packet (and minutes if
utilizing the MuniMeeeting module) back into your document management system. Please contact MCCi
regarding the typelbrand of document management you are using to ensure the connector is compatible.
c. Granitus Inteeration (3r.. party minutes & audio video solution). MCCi takes great pride in its
partnership and integration \vith Granicus. Granicus MinutesMaker is the leading minutes annotation tool
that integrates streaming video with meeting minutcs and automates the publishing to your organizations
Intcrnet Wcbsitc. MuniAgenda represents thc bcst in breed of agenda managemcnt solutions for local
government. The two combined gives you the most comprehensive end-to-end legislative document
workflow solution, creating a powerful and intuitive public access tool for your staff and citizens.
. MediaManager Software Developer's Kit - MCCi utilizes Granicus' MediaManager Software
Developer's Kit (SDK) to create the interface between MuniAgenda and Granicus
. Automated Agenda To Minutes Workflow - With a click of a button, your agenda and supporting
documents that encompass your agenda packets are transferred from MuniAgenda to Granicus to be
utilized to create your public meeting minutes with Granicus MinutesMaker. SIB
. Integrated Pubic Website - The Granicus and MuniAgenda Integration includes a content
management feature for your public website. All scheduled meetings. agendas, minutes, staffreports
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and search features are managed by Granicus MediaManager, eliminating any manual website updates
for your meeting agenda and minutes information. Plus, it is easily accessible for your citizens!
1.3. Project Oveniew. Once a purchase order or signed contract has been received, a MCCi project manager will be
assigned to your project. It is the responsibility of your organization to assign a single point of contact for this
project. While more than one person can be involved in the process, a single point of contact for key issues is
important. Notify your MCCi account representative or project manager of the name of the point of contact. This
contact will be handled via conference calls and web conferencing. Your MCCi project manager will contact
your coordinator to run through the mockup and deployment process.
a. Pre-consultation. MCCi's Project Managcr will scnd the client our professional services document
requesting information pertaining to your implementation. This will include copies of your agenda item
request forms, agendas, minutes and any exiting documentation of your workflow/approval process.
This documentation will aid MCCi's Project Manager during the mock up phase and customization
phases.
. JAD Session. This is a service and is highly recommended. Description of lAD is included in the
standard services section (2.1 a).
b. Mockups. Each client has their own fonnat for board meeting agendas and minutes. Your MCCi Project
Manager will work with you to create mockup! that meet your unique needs. This process is handled via
teleconference calls. Meetings will focus on the layout of your current Agenda and then any changes you
wish to make to it. Once your needs are understood, MCCi will mock-up a sample Agenda for your
review. We will go through this mockup process until your needs are met and mock ups are approved.
c. Customiution. Once Mockups and Workflows are approved by )'ou, they will be turned over to MCCi
developers to create your specific layout. One developer will be assigned to build your layout to insure
continuity on the project. The customization time frame can vary based on current workload and the
complexity of your project, but typically within one month of mockup approval.
d. Demonstration & Pre-testing. Once customization is complete MCCi's project managcr will takc the
client through a complete demonstration of the product functionality and customizations.
e. Installation. Installation and testing should take no longer than 1 day. The client will have the option of
installing MuniAgenda in their live environment prior to training, or allowing MCCi to temporarily host
during training and malee necessary changes identified during mock agenda sessions.
Remote Installation: When circumstances aI/ow. instal/ation may be handled "remotely".
f. Trainin&. Training is conducted onsite and includes training the administrator and end-users. MCCi also
offers Train-the-trainer training if that is city/county protocol. In most deployments, training can be
accomplished ,vithin 2-3 days. MCCi also provides thc client with admin and user training manuals as
part of the software purchase for future reference.
Remote Training: When circumstances allow. training may be handled "remotely".
e. Parallel Testin&. Client agrees to run a parallel testing environment prior to attempting a "live"
MuniAgenda environment. Parallel testing is defined as running the current agenda process concurrently
with the new MuniAgenda process, until the client project team is comfortable moving forward into a
live environment. MCCi has seen the most success with clients who take the time to apply the parallel
concept prior to attempting a live MuniAgenda environment. Final Billing will occur prior to parallel
testing, but MCCi support is active and fulIy available during this period.
1.4. Sample Implementation Timeline. The following steps in the implementation process are based on MCCi
experiences and best practices. The overall timeframe may vary depending on the client's responsiveness. Days
below are calendar days.
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1 fre-consultation Project team Project Manager 15 days
2 ~AD Session Project team Project Manager t5 days
3 Mockups None Project Manager 55 days
" Mockup appro"al and redesign Project team Project Manager [IS days
5 Customization None Project Manager 85 days
6 Dcmonsuation &; Pre - testing IT/Projcct team Project Manager 87 days
7 nstallation IT Project Manager 88 days
8 Admin &; end user training T/Project teamlEnd users Project Manager 100 days
9 Parallel Testing Staff 110 days
1.5. Technical Overview. MCCi will provide necessary consultation as to the compatibility of current hardware with
the MuniAgenda Software. Changes and recommendations will be made at the time of consultation.
MuniAgenda is a solution written in C# Dot NET. The application resides on a web server and stores data in a
Microsoft SQL 2000 database. The SQL database can be on the same server or another server in the same domain.
8. Installation. Upon shipment, MCCi provides complete installation instructions. The software and the
installation instructions arc shipped to clients on a CD. Client can install thc solution without technical
support however, remote technical support is made available as part of a standard deployment with no
additional cost. Client can schedule time for remote technical support by contacting their MCCi project
manager. This should be done with at least three days notice to insure proper support is available. There
are certain circumstances when MCCi may be required to be onsite for software installation, and the
appropriate charges will apply.
b. Site Preparation. The Client site should be ready for installation according to specifications outlined
within the Hardware section listed below. If site is not prepared and results in cancellation, delays, or
rescheduling of an installation after MCCi has made travel arrangements, the client may incur expenses
due to circumstances such as non-refundable airline tickets, training/install charges, hotel reservations,
rental cars, etc.
c. Recommended Hardware & Software Specifications
Web Server
Hardware
. Intel Xeon 667MHz Processor (or equivalent)
. I gigabyte RAM
. 20 gigabytes of available hard disk space
. 100 mbs Network Controller
. CD-ROM Drive
. Server backup/redundancy system (RAID, Tape Backup, SAN, etc.)
Software .
. Microsoft Windows Server 2003-Standard Edition (or higher)
. Microsoft Internet lnfonnation Server (lIS) v6.0
. Microsoft .NET Framework v 1.1
. Virus Protection Software
. Optional MuniAgenda Replication engine in a fire walled deployment only
Database Server
Hardware
. Intel Xcon 667MHz Processor (or equivalent)
. 2 gigab} tes RAM
. 80 gigabytes of available hard disk space
. 100 mbs Network Controller
. CD-ROM Drive
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. Server backup/redundancy system (RAID, Tape Backup, SAN, etc.)
Software
. Microsoft Windows Server 2003-Standard Edition (or higher)
. Microsoft SQL Server 2000-Standard Edition (or higher)
. Print-enabled applications (i.e. Microsoft Office, CAD/CAM printing application) for all types of
documents that \\i\l need to be converted to PDF (not required is using a separate converter server)
. Microsoft .NET Framework v 1.1
. Virus Protection Software
Software
. Microsoft Windows Server 2003-Standard Edition (or higher)
. License for Microsoft SQL Server 2000-Standard Edition (or higher)
. Microsoft Reporting Services for the installed version of SQL Server
. Microsoft. NET Framework v 1.1
. Virus Protection Software
Standard Converter Server (Optional)
The Converter server specs can be reduced if needed to leverage existing hardware. Contact MCCi with
questions.
Hardware
. Intel Xeon 667MHz Processor (or equivalent)
. 2 gigabytes RAM
. 80 gigabytes of available hard disk space
. 100 mbs Network Controller
. CD-ROM Drive
. Server backup/redundancy system (RAID, Tape Backup, SAN, etc.)
Software
. Microsoft Windows Server 2003-Standard Edition (or higher)
. Print-enabled applications (i.e. Microsoft Office, CAD/CAM printing application) for all types of
documents that will need to be converted to PDF
. Virus Protection Software
Client Machines
Client computers accessing MuniAgenda can do so using a web browser. No other client-side sofu....are is
required. Clients can be PC or MAC.
d. MCCi Software Customizations. The customer may elect to contract ,^ith MCCi to customize the
standard software. As the basic (MuniAgenda) software is upgraded. any customizations performed will
require support in the fonn of updating through our Integration Support Assurance Program (lSAP). ISAP
must be current to receive updates to the integration at no additional charge. Software controls may not be
used independently from MuniAgcnda.
e. Other programs and Erreds. Upgrades to existing programs, or the acquisition of new programs from
vendors other than MCCi, may have an effect on customizations made to the software by MCCi. MCCi
will not be held responsible if upgrades or changes made by the customer or another vendor or application
preclude tbe operation ofMCCi"s customizations.
f. Client Software Customizations. The client may also choose to customize their software internally,
without MCCi's help. MCCi is not responsible for any damages caused by the user's eustomization of the
software. MCCi will not be held responsible for correcting any problems that may occur from these
eustomizations. Routine updates to the software may affect any customizations made by the user. If
MCCi's help is required to correct/update any customizations made by the client, appropriate charges will
apply. Software controls may not be used independently from MuniAgenda.
2. MUNIAGENDA PROFESSIONAL SERVICES
Certain deployment services must be provided to insure a successful deployment of MuniAgenda. In the section
below we describe the services required for a successful rollout and the skill set needed to deliveS/~of the
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services. If you have the proper skill set on staff and the staff has time to allocate to this project, you can deliver
some of these services yourself or under the supervision of MCCi staff.
2.1. Standard Services
8. MCCi JAD Session. A Joint Application Development (JAD) session is a scheduled, formal workshop to
create deliverables to the desired level of completeness in the shortest reasonable time. MCCi leads these
sessions and concentrates on defining business requirements and the actual system design that follows.
Project challenges: There are several challenges facing customers in deploying a customized solution.
. Project risk - a large percentage of failed projects are due to poor plarming
. Competition for internal resources
. Project backlogs and timelines
. Excessive maintenance/costs - if proper planning is not done
. Ineffective communication between end users and technical lead
JAD promise: The effective use of a lAD session will directly address these challenges and will allow the
client to:
. Make informed decisions on system implementation issues
. A void quick and dirty solutions
. Use MCCi as the internal resource required to lead the session
. Reduce project backlogs and time to implementation
. Actively address the communication between end users and technical lead
. Improve the probability of a successful project
Proper planning requires a leader, and dedicated time, feedback, and rapid execution by everyone
involved. This is option is strongly recommended by MCCi to insure project success.
b. Customized Items Details Screen. This screen has many names (Agenda Request Fonn, Executive
Summary, Memo and more). We have run into an endless variety of layouts for the primary cover sheet
for an item. In addition we have seen layouts change based on the nature of the item. For example, a
resolution may have a layout different from an ordinance. MuniAgenda is designed to accommodate these
variables by making these screens easy to customize during deployment. This is a packaged service not to
exceed 15 hours of customization work per item details screen.
c. Customized A&enda Layout. Each client has a unique layout for thcir agendas. Your logos, your
boilerplate and your layout arc all included in the agendas we creatc for you. It should be noted that MCCi
also provides a Customized Internal (Draft) Agenda. This is a packaged service not to exceed 15 hours of
customization work per agenda layout.
d. Customized Workflow. Items take different workflows. 1be workflow model in MuniAgenda allows for
the creation of form specific predefined workflows. Resolutions can take one workflow and ordinances
can take another. Finance may have a unique workflow compared to human resources. MCCi will work
with the client to configure predefined workflows mirroring, or streamlining current approval processes.
e. End User Trainin&. You will require someone to train your end users. We suggest classes with a
maximum of 15 students. Each class lasts about 2 Yz hours so two classes per day are easy to deliver. Each
classroom should have a projector attached to the trainer machine and all students should be working on
their own computers in ordcr to maximizc thc classroom timc. A white board in the room will be useful.
Trainers will require 7 Yz hours per day for Uaining and can deliver two classes per day. This includes their
preparation time for each class. You should estimate the total student count to be 25 students per day of
training. Although classes can accommodate 30 students, our experience indicates some students will miss
their scheduled training event for one reason or another so estimate your training days using 25 students
per trainer day. MCCi provides training manuals as part of your software purchase so you need to provide
only the trainer and classroom. The manuals are provided to you in Microsoft Word fonnat. The resource
required for this service is a person who has a good understanding of computers and has at least one year
of experience training students on the use of software. MCCi normally provides this service, with
exceptions under special circumstances.
f. Administrator Training. You will require at least one or a small team of central administrators to S
oversee your MuniAgenda solution. The Administrators will be managing user rights, creating global / /'
groups, overseeing site structure and a number of key centralized tasks related to site appearance and
.~ 9
workflows. It is strongly recommended that you have MCCi train your central administrators and your
Agenda Clerk. A single day of training will save these administrators valuable time managing the solution.
The administrator class lasts 7 hours and should have no more than 8 students in attendance.
Administrators should have a solid understand of your Agenda policies and procedures. They should be at
or near the decision making level in the department overseeing this project. They do not ha ve to have
extensive technical experience but they should be at the power user level. A key criterion for
administrators is a firm understanding of the primary goals for your Agenda project. The resource
required for this service is a MCCi trainer.
g. Professional Service! Package (PSP). PSP hours are included with every implementation and the
majority are utilized during the Pre-installation consultation/solution development phase. For budgetary
purposes, it is best to include a paekage of hours for any additional changes (customizations) that arc
needed after initial acceptance testing. If you decide not to renew this package on an annual basis any
additional customizations performed by MCCi would be billed out at MCCi Developer hourly rates.
Annual PSP hours can be utilized for the following professional services.
. Additional Training - additional training, via web conferencing, can be conducted to train new users
on the use of MuniAgenda or as refresher training for existing users. On-site training can also be
conducted, however PSP hours do not include travel costs for on-site visits.
. Additional System Set Up Consultation - MCCi offers additional consultation that would include
recommendations on best practices for adding additional departments, additional types of document
etc, to your current MuniAgenda System.
. Remote implementation of software updates - While the standard MSAP plan covers free updates
for MuniAgenda software, implementation of those updates is sometimes overlooked. With the
addition of a PSP plan, MCCi is at your service to directly assist in implementing software updates.
. Annual System Review & Analysis - MCCi will access your system to review and analyze how your
organization is using the MuniAgenda System, identify any potential problem areas and make
recommendations for better use of the system. This analysis is designed to be implemented 6 months
after the initial MuniAgenda Software installation, and would be performed annually after that date, if
annual PSP hours have been renewed. This is an optional service that will be completed only if
requested by the Client.
. Remote Access Support - Remote Access Support allows our helpdesk staff to access your machines
remotely to resolve problems faster. The use of Remote Access Support saves you both time and
money by reducing the delays in resolving software issues without costly on-site visits.
. Expiration & Additional Hours - MCCi's Professional Service Package is an annual package and
any unused hours ",ill expire on the same date as your MuniAgenda System MSAP plan. The Client
may elect to renew or purchase additional hours as needed and can be provided with an additional
proposal for this upon request.
2.2. Optional Services
a. Project Manll&emeDt for Onsite Rollout. You will require an experienced project manager to help roll
this application out within your organization. MuniAgenda touches every major department in your
organization and the rollout and deployment plan can be challenging to execute. The resource required for
this service is an experienced project manager who can communicate with senior managers, department
heads, board clerk and staff in a firm but friendly manner. If your project manager does not have the time
to devote to the roll out of the system, MCCi offers our resources for this service as an option.
b. Additional W orkflows. If our standard offering of workflows is not enough, additional workflows can be
purchased.
c. Developer Coune. Should the client prefer to have internal staff make further changes to their
customized agenda layouts and workflows. MCCi does offer a 3 day Developer Course. 1bis course is
periodically hosted on site at the MCCi Campus in Tallahassee, Florida. Although some basic
programming concepts will be taught during the course, as a prerequisite, the developer should have a
working knowledge of Visual Studio .Net 2003, XML and XSL T. Course materials and reference guides
will be provided by MCCi as well as a certification exam. Transportation. meals and lodging are the
clien!"s responsibility.
Hosting. You may decide to have MCCi host your agenda solution. If you are hosting ",ith MCCi, you
may bring the hosting in house at any time with relatively small effort. MCCi hosted sites include the
necessary Microsoft licensing, and PDF conversion software. If the client has a need to convert files
outside the standard Microsoft Office Family of products, the client must provide the appropriate licenses
c-.
,~
('
10
~---
and software for those file types, and must confirm compatibility with their MCCi project manager. Costs
offered here are subject to change annually based on U.S. inflation rates and may be adjusted to
accommodate unexpected consumption of bandwidth and memory.
d. Optional Custom Minutes Pale (MuniMeetine) - A custom web page can be created to display your
meeting minutes to the public. You define the layouts and format. This is an additional cost that would be
reflected in the pricing section.
3. MUNIAGENDA SUPPORT SERVICES
3.1. MuniAgenda Software Assurance Plan (MSAP) is offered by MCCi and is designed to provide your organization
continued access to technical support as well as solution updates as they are released. MSAP is designed to be
renewed each year on the annivcrsary datc of the initial installation. Adjustmcnts in annual support rates may be
made to coincide with current U.S. inflation rates. MCCi recommends the client designate a support contact to
channel requests through, but clients can designate several individuals who are to be the technical support
contacts if necessary. While this is an optional program, it is strongly recommended due to its low cost and high
value to our clients.
MSAP Basic. MuniAgenda Software Assurance Plan (MSAP) Basic provides support and all software
updates as released. Support is handled directly through MCCi and is provided via email or telephone during
normal business hours of 8:00 AM to 5:00 PM EST. Emergency Support is available from 5:00 PM to 8:00
PM at a minimum rate of $11 0 per call. Calls lasting longer than one hour will be billed at the standard rate
of $11 Olhour, and in onc hour increments.
MSAP Premium. MuniAgenda Software Assurance Plan (MSAP) Premium includes all features described
in the above MSAP Basic. Due to the nature of the agenda process and the fact that official meetings are
typically held after hours, MSAP Premium extends support to after hours to be from 8AM - 8PM EST.
4. MUNIAGENDA UPGRADE PATH
4.1. MuniAgenda offers a 100% upgrade credit on the product price, when upgrading from MuniAgenda Standard to
Enterprise.
5. GENERAL TERMS AND CONDITIONS
5.1. Travel Expenses. If the client cancels or reschedules an installation after travel arrangements have been made by
MCCi, travel expenses may be incurred due to circumstances such as non-refundable airline tickets, hotel
reservations, rental cars, etc.
5.2. Aereement Extended to Other Governmental Units. MCCi agrees to allow any other Government agency to
purchase items, at the same terms, conditions and pricing as this contract during the period oftime that this
contract is in effect. Minor changes in terms and conditions may be negotiated by MCCi and participating
Government agencies. Any orders issued against this agreement shall be the sole responsibility of the
Government agency placing thc order. It is undcrstood that thc Client bound by thc contract shall incur no
financial responsibility in connection with any purchase by another Government agency.
5.3. Additional Services. As an additional service/product under this contact MCC and MCCi can provide the
following:
a. Document Imaeine and Records Management Software (Laserfiche & MuniDocs). MCCi offers
Laserfiche (LF) Software and related services which provides a records repository allowing storage,
retrieval and imaging of all documents. Capabilities include an intuitive browse window, index cards,
full-text indexing, keyword template search, fuzzy word search, and virtually unlimited folders, giving
users access to any document instantly.
b. Document Scanning Services (MuniSc:an). MCCi offcrs scanning, indexing and intcgration of hard copy
documents with MuniAgenda Software to provide the Client with the most powerful index retrieval search
engine available with the following features: intuitive browse window, inde.x cards, and fuzzy logic.
c. Contract Manaeement Software (Contract Assistant). MCCi offers the Contract Assistant Software J' /
(developed by Blueridge Software) which is a web based solution designed to provide control and Ii
automation of the contract management process.
(' ; 11
d. Code Supplementation and Codification Services (MuniCode). Municipal Code Corporation offers
supplementation of existing Codes, Codification of Ordinances and Recodification of existing Codes. Our
optional services include legal review, republishing, editorial and index work and electronic options (CD,
Internet) .
e. Utility BiIlina Services (MuniBilIs). MCCAdvantage offers billing, statement and remittance processing
services as an additional benefit under this agreement. MCCAdvancage, a subsidiary of MCC, can provide
the client with design, printing and mailing services for customer billing/statements of all types. These
services also include remittance payment options, software and other billing solutions.
Pricing information for any of the above services can be supplied upon request.
5.4. Payment and Billinl:. MCCI ",ill invoice fifty percent (50%) of the total contract amount for Year One upon
receipt of the signed contract, 30% upon completion and sign off of the Mock Up phase and the remaining 20%
balance for Year One will be invoiced upon completion of installation and training. The costs for Years Two and
lbree will be invoiced at the beginning of each year. Payments will be due upon presentation of an invoice to the
City. MCCI shall make no other charges to the City for supplies. labor, taxes, licenses, permits. overhead or any
other expenses or costs unless any such expense or cost is incurred by MCCI with the prior written approval of
the City. If the City disputes any charges on the invoices, it may make payment of the uncontested amounts and
withhold payment on the contested amounts until they are resolved by agreement with MCCI. The City's
perfonnance and obligation to pay costs under this Agreement is contingent upon an annual appropriation for its
purposes by the City Commission.
5.5. LIMITED LIABILITY. MCCI warrants that the software ",il1 perform as specified in this Agreement. MCCI
also warrants that it possesses the necessary intellectual rights to license to license to the City the licensed
software provided in this Agreement. For any claim relating to the non-conformancc or imperfection of any
licensed software provided under this Agreement. MCCI shan correct the defect(s) within 20 (twenty) days
following receipt of written notice from the City so that it conforms to the warranty set forth in this Agreement; or
if MCCI is unable to correct the non-confonnity during this period, then the City may recover its actual or
compensatory damages up to the total fees paid by City to MCCI.
5.6. Termination. Thc term of this Agreement shall be for three (3) years, with the City's option to rcncw for
additional one year terms. Annual support may be adjusted for inflation but will not cxceed an increase of3% in
any given year.
5.7. Arbitration. It is the intention of the parties that whenever possible, if a dispute or controversy arises hereunder
then such dispute or controversy shall be settled by arbitration in accordance with the procedures, rules and
regulations of the American Arbitration Association. The decision rendered by the Arbitrator shall be final and
binding upon the parties and judgment upon the award rendered by the arbitrator may be entered in any court
having jurisdiction. Arbitration shall be held in Miami-Dade County, Florida. All costs of arbitration and
attorneys' fees incurred by the parties shall be paid by the non-prevailing party or. if neither party prevails on the
whole, each party shall be responsible for a portion of the costs of arbitration and their respective attorneys' fees
as may be determined by the court on confirmation
5.8. Indemnification. MCCI agrees to indemnify, defend and save the City harmless from and against any and all
judgments, suits, costs, and expenses resulting from any alleged infringement of any patent or copyright arising
from the licensing of the software pursuant to this Agreement
cP/
8
c:' 12
IN WITNESS WHEREOF, the parties hereto have entered into this Agreement
effective as of this ~ day of ~ -\€> In Y) () c- , 2008.
WJTNESSES:
.
~'l\ J. )f >.L's-- C' R-'\_
S alure
t .fl~~\-e~ C ACU\rJc), f\-1L
Print Name
MCCJ:
? ft's (J L'JV 1-
WITNESSES:
Si~ ~~/
t50i /~'n57
Print Name
ATI'EST:
CITY OF SUNNY ISLES BEACH
BY: ~ A . LA/~--
Jane A. Hines, tMC, City Clerk
~
APPROVED AS TO FORM AND
LEGAL SUFFl IENCY
CO'708-
MCCI Sipl81\n hac ~I
J'16>
SIn
13
TO:
VIA:
FROM:
DATE:
RE:
City of Sunny Isles Beach
18070 Collins Avenue
Sunny Isles Beach, Florida 33 160
City Commission
Norman S. Edeleup, Mayor
Lewis .1. Thaler. Vice Mayor
Roslyn Brezin, Commissioner
Gerry Goodman, Commissioner
George "Bud" Scholl, Commissioner
(305) 947-0606 City Hall
(305) 949-3 II 3 Fax
(305) 947-2150 Building Department
(305) 947-5107 Fax
A. .Iohn Szerlag, City Manager
Hans Ottiuot, City Attorney
Jane A. Hines, CMC City Clerk
MEMORANDUM
The Honorable City Commission
A. John Szerlag, City Manager
Jane A. Hines, City Clerk
Priscilla Walker, CMC, Deputy City Clerk/Office Manager
September 18,2008
Approval of Agreement with MCCI for Automated Agenda System and Related
Support Services and an Agreement with Granicus for Document/Webhosting,
MinutesMaker, and Related Support Services
RECOMMENDATION:
It is recommended that the City Commission adopt the attached resolutions approving an agreement
with MCCI for an Automated Agenda System and related support services and an agreement with
Granicus for Webhosting, MinutesMaker, and related support services.
REASONS:
One of the goals and objectives listed for the qUice of the City Clerk in the current fiscal year is to
overhaul our paperless agenda system and to provide more access to public records. Currently, we
manually produce the agenda and then provide a hard or PDF (scanned) copies. The scanned
version is not ideal as it is one huge document that takes too long to open and is hard to navigate
through. As such, we have looked at several systems that will allow us to automate the creation,
approval, management, and publishing of the agenda, minutes, and meeting video. What we have
found is that our goal entails agenda management; document/webhosting; and automated annotated
minutes.
Staff reviewed several systems from the top providers in the industry and after due consideration and
in consultation with our IT Director (Edel Fonseca), we recommend the MCCi automated agenda
system and the webhosting/annotated minutes services of Granicus.
Agenda Item No.: _~ 0 c.,
Commission Meeting Date: q -12? - 0 )?
Funding available: OW) ~
Finance Department
Cover Memo Mcci And Granicus Automated Agenda & Hosting Services
I
The MCCi system is a fully-customizable web-based agenda management package that will enable
us to produce professional hardcopy and/or electronic agendas that are easier to access and navigate
through. MCCi has submitted a proposal in the amount of Twenty-Two Thousand One Hundred
Twenty Dollars ($22,120.00).
The Granicus system enables us to broadcast full agenda packets over the web, providing remote
access to elected officials, staff, and the public. The MinutesMaker module enables the City Clerk to
record motions, votes, roll call, and speaker notes electronically, so that every agenda item is
automatically linked in the audio/video recording of the meeting. Granicus has submitted a proposal
in the amount of Nineteen Thousand Three Hundred Ninety-Seven and Fifty Cents ($19,397.50) for
the system and related services.
ADDITIONAL INFORMATION:
Additionally, the MCCi agreement carries an annual software support fee in the amount of One
Thousand Six Hundred Thirty Dollars ($1,630.00). The Granicus agreement carries a monthly
managed services fee in the amount of Nine Hundred Fifty Four Dollars ($954.00), with two month
free services for purchase orders received before September 30, 2008.
Further, MCCi anticipates parallel testing of the new and old system one hundred ten (110) days after
receipt of a purchase order, which in our case means that testing should begin with the February 2009
Commission meeting.
On a related note, Granicus IS one of the largest providers of webcasting services for local
governments.
Funds will be transferred from various line items within the Office of the City Clerk and will
thereafter be available in Account No. ] 0-516-551 ] for this purchase.
MCCi and Granicus will give a short presentation of the desired products.
Cover Memo MCCi and Granicus Automated Agenda & Hosting Services
Page 1 of 1
Priscilla Walker
From: Krysten Claiborne [kclaiborne@mccinnovations.com]
Sent: Tuesday, September 30,2008 11 :56 AM
To: Priscilla Walker
Cc: Bob Kinsey
Subject: MCCi - MuniAgenda Invoice
Attachments: SKMBT _ 42008093009290.pdf
Good Morning Ms. Walker-
Bob mentioned that you requested for the entire MuniAgenda invoice be billed up front. I have that invoice
attached. Please let me know if you need anything else.
Thanks.
Krysten
Krysten Claiborne
Office Manager
MCCi
P: 850.701.0734
F: 850.701.0715
kcla i born e@mccinnovations.com
www.mccinnovations.com
1011 /2008
M Municipal Code Corporation
PO Box 2235 Tallahassee, FL 32316
fi-::;4 800-262-2633' Fax: 850-575-8852' info@municode.com
~ ~e.com
FEIN: 59-0649026
SOLD TO:
CITY OF SUNNY ISLES BEACH, FL
MS PRISCILLA WALKER, DEP CITY CLERK
18070 COLLINS AVENUE
SUNNY ISLES BEACH, FL 33160
INVOICE NO.
CUSTOMER NO.
INVOICE DATE
PO NO.
TERMS
TOTAL DUE
102693
060666
09/30/08
NET 30
27,900.0C
QUANTITY DESCRIPTION
AMOUNT
LIST PRICE
1
1
1
1
1
1
CUSTOM WORKFLOW CONFIGURATION
JAD SESSION FOR MUNIAGENDA
MUNIAGENDA - PSP PCKG NEW
MuniAGENDA STANDARD EDITION
MuniAGENDA STD SUPPORT-NEW
MuniAGENDA ADMIN TRAINING
THIS INVOICE REPRESENTS THE TOTAL
DUE FOR THE NEW MUNIAGENDA SYSTEM
M Municipal Code Corporation
. PO 80)( 2235 Tallahassee. FL 32316
fi-::;4 800-262-2633' Fax: 850-575-8852' info@munioode.com
~ ~e_com
CITY OF SUNNY ISLES BEACH, FL
MS PRISCILLA WALKER, DEP CITY CLERK
18070 COLLINS AVENUE
SUNNY ISLES BEACH, FL 33160
6,050.000
2,500.000
2,200.000
***********
2,230.000
3,750.000
SALES TAX
TOTAL DUE
INVOICE NO.
CUSTOMER NO.
INVOICE DATE
PO NO.
TERMS
TOTAL DUE
6,050.00
2,500.00
2,200.00
11,170.00
2,230.00
3,750.00
.00
27,900.00
102693
060666
09/30/08
NET 30
27,900.0C
Please remit and make checks payable to:
MUNICIPAL CODE CORPORATION
PO BOX 2235
TALLAHASSEE, FL 32316
M Municipal Code Corporation
PO Box 2235 Tallahassee, FL 32316
~ 800-262-2633' Fax: 850-575-8852. info@municode.com
\S ~.com
FEIN: 59-0649026
SOLD TO:
CITY OF SUNNY ISLES BEACH, FL
MS PRISCILLA WALKER, DEP CITY CLERK
18070 COLLINS AVENUE
SUNNY ISLES BEACH, FL 33160
INVOICE NO.
CUSTOMER NO.
INVOICE DATE
PO NO.
TERMS
TOTAL DUE
102693
060666
09/30/08
NET 30
27/900.0C
QUANTITY DESCRIPTION
AMOUNT
LIST PRICE
1
1
1
1
1
1
CUSTOM WORKFLOW CONFIGURATION
JAD SESSION FOR MUNIAGENDA
MUNIAGENDA - PSP PCKG NEW
MuniAGENDA STANDARD EDITION
MuniAGENDA STD SUPPORT-NEW
MuniAGENDA ADMIN TRAINING
THIS INVOICE REPRESENTS THE TOTAL
DUE FOR THE NEW MUNIAGENDA SYSTEM
M Municipal Code Corporation
PO Box 2235 Tallahassee. FL 32316
~ 800-262-2633 . Fax: 850-575-8852' info@municode.com
~ ~e_com
CITY OF SUNNY ISLES BEACH, FL
MS PRISCILLA WALKER, DEP CITY CLERK
18070 COLLINS AVENUE
SUNNY ISLES BEACH, FL 33160
6,050.000
2/500.000
2/200.000
***********
2/230.000
3/750.000
SALES TAX
TOTAL DUE
INVOICE NO.
CUSTOMER NO.
INVOICE DATE
PO NO.
TERMS
TOTAL DUE
6/050.00
2/500.00
2/200.00
11/170.00
2/230.00
3/750.00
.00
27/900.00
102693
060666
09/30/08
NET 30
27/900.0C
Please remit and make checks payable to:
MUNICIPAL CODE CORPORATION
PO BOX 2235
TALLAHASSEE, FL 32316
Page 1 of 1
Priscilla Walker
From:
Priscilla Walker
Sent: Wednesday, September 24, 20085:32 PM
To: 'bkinsey@mccinnovations,com'
Cc: Mauricio Betancur; Jane Hines
Subject: MCCi Automated Agenda Agreement
Attachments: Scan001,PDF
Attached is a copy of the approving resolution and the partially-executed agreement. Please have the appropriate
MCCi parties execute the agreement and forward an invoice asap, Thanks,
Prisci[Ca Wa[kgr, CMC
Deputy City Clerk/Office Manager
City of Sunny Isles Beach
18070 Collins Avenue
Sunny Isles Beach, FL 33160
(305) 792-1703 Phone (305) 949-3113 Fax
www.sibfl.net
10/1/2008
Page 1 of 1
Priscilla Walker
From:
Sent:
To:
Krysten Claiborne [kclaiborne@mccinnovations.com]
Tuesday, September 30, 2008 9:06 AM
Priscilla Walker
Cc: Bob Kinsey
Subject: MCCi - Signed Agreement
Attachments: Sunny Isles Beach FL 2008 Signed Contract.pdf
Dear Ms. Walker-
Thank you for the signed agreement to provide the City of Sunny Isles Beach with the MuniAgenda software. We
are indeed pleased to learn our contract has been accepted for this project. One of our representatives will be in
contact with you soon to set up a date for installation and training that works best with your staffs' schedule.
Should you have any questions on the upcoming events associated with this project, please do not hesitate to
contact us.
As a new client, you may not be aware that we have been working over the past few months to update our
website in an effort to better serve our clients. We are proud to announce that the redesign is complete and the
new website is available at our same address: www.mccinnovations.com
As a new client, you may now access our support site, You will be able to access the latest technical information
such as videos, downloads, tutorials, etc. Please visit our website at www.mccinnovations.com and click on the
Support Tab. It will prompt you for a username and password. Below you will find your log in information
needed for the support center:
Log In: Sunny Isles Beach FL
Password: Valued Client
We hope you will take the time to review our site and provide us with your comments. Please send any
recommendations for additional items you would like to see on the support center to
salessupport@mccinnovations.com.
We appreciate the opportunity to be of service to you and the City of Sunny Isles Beach. Thank you again for
your confidence in MCCi.
Sincerely,
Krysten Claiborne
Office Manager
MCCi
P: 850.701.0734
F: 850.701.0715
kcla i borne@mccinnovations.com
www.mccinnovations.com
10/1/2008