HomeMy WebLinkAboutReso 2011-1774
RESOLUTION NO. 2011- /174
A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF
SUNNY ISLES BEACH, FLORIDA, APPROVING THE
PURCHASE OF ELEVEN (11) "LUKE" MASTER METERS FROM
PARKER SYSTEMS, IN AN AMOUNT NOT TO EXCEED ONE
HUNDRED SEVEN THOUSAND NINE HUNDRED SIXTY
DOLLARS AND TWENTY-FIVE CENTS ($107,960.25),
ATTACHED HERETO AS EXHIBIT "A", UNDER THE LEE
COUNTY PARKS CONTRACT #IW080-363; AUTHORIZING THE
CITY MANAGER TO DO ALL THINGS NECESSARY TO
EFFECTUATE THIS RESOLUTION; PROVIDING FOR AN
EFFECTIVE DATE.
WHEREAS, the City of Sunny Isles Beach needs to purchase eleven (11) master meters
to replace three (3) aged meters, and to place one (1) meter in Bella Vista Bay Park, one (1) meter
in the parking garage of Heritage Park, and six (6) meters for future use in the parking garage of
Gateway Park; and
WHEREAS, Parker Systems submitted a proposal to provide Eleven (11) "Luke" Master
Meters, in an amount not to exceed One Hundred Seven Thousand Nine Hundred Sixty Dollars
and Twenty-Five Cents ($107,960.25), attached hereto as Exhibit "A", under the Lee County
Parks Contract #IW080-363.
NOW THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE
CITY OF SUNNY ISLES BEACH, FLORIDA, AS FOLLOWS:
Section 1. Approval of Purchase. The City Commission hereby approves the purchase of
eleven (11) "Luke" Master Meters from Parker Systems, in an amount not to exceed One
Hundred Seven Thousand Nine Hundred Sixty Dollars and Twenty-Five Cents ($107,960.25).
Section 2. Authorization of City Manager. The City Manager is hereby authorized to do all
things necessary to effectuate this Resolution
Section 3.
Effective Date. This Resolution shall become effective upon adoption.
PASSED AND ADOPTED this 15th day of September 2011.
1 rman S. Edeicup, Mayor
1\2011. Parker Systems Purchase ()f 1\ Master J\lcters Page 1 of 2
ATTEST:
~A-L!~
Jane A. Hines, CMC, City Clerk
APPROVED AS TO FORM
AND LEGAL SUFFICIENCY:
/4-V1..A~ ~AA~ ~p..
1Ians Ottinot, City Attorney
Vote: 5-0
Mayor Edelcup
Vice Lewis Thaler
Commissioner Aelion
Commissioner Gatto
Commissioner Scholl
R2011- Parker Systems Purchase ()f 11 Master Meters Page 2 of 2
Moved by:
\kc t Mru:tr LHI\l.-~
~ G&ArTTD
Seconded by:
v (Yes)
V(Y es)
V (Yes)
V (Yes)
~Yes)
_(No)
_(No)
_(No)
_(No)
_(No)
07.20.11
City of Sunny Isles Beach Florida
(Confidential)
Line
Item
Desc!ipti~~
List Price
SIBFL
Extended
Price
1
2
3
5
6
7
8
9
10
11
12
Luke Pavstation Hardware & Software
LUKE Paystation (Cold Rolled Steel), including:
LCD Color Display Radius
2 inch Thermar Printer
Bill Validator (1000 notes)
Dual Card Reader (Mag Stripe/Embedded Chip)
Pmt Option Coin US Bill/CC/Coin
P Labels- IP/US Set of 2
Paystation BOSS License
120 VAC Power Kit CSA-L Internal
GSM Modem - Wireless Communications
GSM/CDMA Inst Kit
6,990.00 5,242.50 11
760.00 570.00 11
1,160.00 870.00 11
1,320.00 990.00 11
550.00 412.50 11
85.00 63.75 11
43.00 32.25 11
300.00 225.00 11
545.00 408.75 11
595.00 446.25 11
165.00 123.75 11
12,513.00 9,384.75 11
'Price per Luke ~, 9,384.75
I' _'u" - -f-=-~r
ISubtotal far Paystationsb 11
IUnit Price per Luke
Services
17 Installation, Set up and Testing (on existing concrete pad)
200.00
0.00 11
18 Freight (estimated)
2,000.00
0.00 1
,Total Pricing
Unit Price per unit CRS
. - --- 1-
_L . _"" _ _._ _ __ _ I _~ .1.. ~
2l!. q~N!llP~<T!}w..!~ey PrgjectL- 2 ~1~~y.Sta.!!9.!ll!__ __ __ ___ ~_ 1"'""
1 of 1
Q!y
SIBFL
$57,667.50
$6,270.00
$9,570.00
$10,890.00
$4,537.50
$701.25
$354.75
$2,475.00
$4,496.25
$4,908.75
$1,361.25
$103,232.25
~ $,...~.10,323.l3
J - - -
f\03,232.25
$10,323.23
$2,000.00
$0.00
$105,232.25
$10,523.23
-r cl
_-= _,.l.. -_ -- .J~_ J10?1~~.25
Optlc>n_s
21 20 Watt Solar Power
1,580.00
1,264.00
Price reflects 20% discount from list for Lee County Parks "piqqyback" contract ~-r .. \ ~o.^_ ~l. 7.. .,J....
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General Terms and Conditions
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Service Application Form
SERVICE List Price/ Total Price and Invoicing
unit! year
Extended Maintenance Agreement
Model
0 Strada BNA Qty: 3 $635.00
Standard Coverage
o Extended Parts Warranty
o Remote Telephone Support
liT Preventive Maintenance Kits
liT 20% Discount on Parts and Labor
Additional Services $52.92/month/machine P&D
D Preventive Maintenance Visit
D Pre-Paid On-Site Support _Hrs
D Remote Auditing Services
D On-Site Auditing Services
D Graffiti Removal
Training
D Technical Training (Moorestown)
0 Technical Training On-Site
D WEB Training MyParkfolio
o Billing - Monthly
o 30 Day Payment Terms from receipt of invoice
o Auto Renewal (12 month terms)(30 Day Cancellation Notice)
D Additions to existing contract
D Additional Fees: S
D Start Date I I
(initial tenus of this contract is one (1) year from the above start date)
This Application Form, the General Terms and Conditions and the Schedules constitute the Agreement to which this application applies.
For "Customer's Name"
For PARKEON
Date: / /
Name:~-r-~~UtJ
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By slgning I confirm that,
Date: 1 / I Y / II
Name:KtW~ UOLAJ~r)( '1',
Title: ~ - t-J AM
Signature: /"'0 ~ \
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_ I have read, understood and accepted the general terms and conditions of this
agreement.
_ All information provided in the Service Application Form is true and complete and
oroperly reflects the business
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GENERAL TERMS AND CONDITIONS
1. SCOPE
These tenns and conditions apply to the provision of the Services by P ARKEON to the Customer.
The services to be supplied by PARKEON to the Customer in reference to this Agreement are listed in the Service Application Fonn. PARKEON shall propose to
the Customer several services in a Package.
2. CONTRACTUAL DOCUMENTS
The contractual documents which govern the dealings between the Customer and PARKEON are as follows:
The General tenns and conditions
. The Service Application Fonn
3. TERM OF THE AGREEMENT
3.1 This Agreement takes effect on its signature date.
3.2 The Services will be provided from the Services starting Date and shall be valid during the Services Agreement Period. Both are defined in the Service
application Fonn,
3.3 At the end of the Services Agreement Period, the Agreement shall be automatically renewed for an additional Services Agreement Period unless one party
gives written notice of tennination to the other at least three months prior to the end of the initial or renewal tenn,
4. CUSTOMER'S OBLIGATIONS
The Customer shall :
4.1 only use the Services in accordance with directions given by PARKEON from time to time for better management of the Services,
4.2 provide PARKEON with all the infonnation necessary to provision the Services and update PARKEON in writing with any changes in such infonnation
(especially any change of address or otherwise), The Customer shall be solely responsible for any consequences caused by failure to provide or update such
infonnation;
4,3 restrict knowledge and maintain the confidentiality of all, logins, passwords and personal identification used in connection with the Services and generally
safeguard such infonnation to ensure that there is no unauthorized use of the Services.
4.4 provide P ARKEON with a list of users and any of its own administrators in the Service Application Fonn, and shall inform P ARKEON immediately of any
changes.
4,5 verify the confonnity to the PARKEON preconisation or specifications for any third party system connected the service,
5. PARKEON'S UNDERTAKINGS
PARKEONshall provide the Services with reasonable care and skill in accordance with industry standard.
6. FEES - INVOICING AND PAYMENT OBLIGATIONS
6.1 In consideration for receiving the Services the Customer shall pay to P ARKEON the fees set out in the Service Application Form, All fees due under this
Agreement shall be non cancellable and the sum paid non refundable.
6.2 PARKEON will send invoices to the Customer as per the Invoicing Frequency period set out in the Service Application Form.
6.3 Any due and unpaid amount owing to PARKE ON shall bear interest 1.5% compounded monthly, from the due date.
6.4 If there is a disagreement over invoicing, the Customer must pay the undisputed amount of the invoice, within the contractual deadline.
6.5 If Services remain unpaid past the due date without written notice from the Customer, PARKEON will be entitled at its sole discretion (i) to suspend
providing the Services or (ii) to enforce the provision of Article 13 a) below at any time,
6.6 Parkeon reserves the right to adjust pricing for the services annually. Parkeon will provide written notice of any increase at least 60 days before
implementation. Any price adjustment will be implemented on the renewal date of this Agreement
7. PRICE REVISION
7.1 In consideration of the Services to be provided by Parkeon under this Agreement, Customer agrees to pay Parkeon in accordance with the payment terms set
forth in the summary/signature page, without limitation
7.2 In consideration of the Services to be provided by Parkeon under this Agreement, Customer agrees to pay Parkeon in accordance with the payment terms set
forth in this Article 4 including, without limitation.
7.3 The prices shall be invoiced as specified in the summary/signature page,
7.4 The invoices shall be paid in advance by check or wire transfer (to a bank account to be designated by Parkeon), within thirty (30) Business days from the
date of the invoices, Such payment shall be made in D,S. Dollars without any deduction, set-off or counterclaim.
7,5 For any amounts due to Parkeon that are not paid within the time limit provided herein, Parkeon may, without prejudice to any other rights or remedies, take
one or several of the following measures: suspend provision of all or a portion of the Services to Customer; require advance payment; or charge interest at
the rate of 1.5% per month on the unpaid balance of the disputed invoice.
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7.6 Parkeon may also tenninate the Agreement with immediate effect by serving written notice if due and payable amounts are not paid within sixty (60)
Business days of the due date.
8. CONFIDENTIALITY
8.1 Confidential infonnation is defined herein as including any and all proprietary and/or intellectual property infonnation, material, know-how or data relating
to the parking meter system, whether written, graphic, verbal or in electronic readable or any other form, furnished directly or indirectly to the City by
Parkeon or any of its associates, employees or agents.
8.2 All information disclosed under this Agreement by the Customer remains the property of the Customer and shall be treated as confidential, except as other
provided by the Florida public records law.
8.3 PARKEON undertakes to take all necessary security measures to prevent and avoid such infonnation being published or disclosed. All such infonnation
shall not be disclosed to any third party without the written consent of the Customer and shall be disclosed by P ARKEON within its own organisation on a
need to know basis.
8.4 P ARKEON undertakes to restrict its use of such infonnation to the purpose of this Agreement and shall ensure that all persons to whom such infonnation is
made available are aware of its confidential nature and comply with the terms and conditions of this article.
8.5 Upon tennination of this Agreement, P ARKEON shall securely dispose of all infonnation received and shall make no further use of it. The tennination shall
not serve to release P ARKEON from its obligations regarding confidentiality that shall remain in force for a period of five (5) years after the date of
tennination.
9. INTELLECTUAL PROPERTY
9.1 The Customer agrees that alllntellectual Property Rights, confidential kllow-how, tools, methods, skills, trade secrets, graphics, logos and trade names used
by PARKEON in perfonning its obligations under this Contract ("lntellectual Property Rights") are, and will remain, the property of PARKEON (or the
third party who has granted PARKEON the right to use them) and nothing in this Contract or PARKEON's performance of it will be deemed to transfer to
the Customer any such lntellectual Property Rights of PARKE ON or any third party,
9.2 P ARKEON shall defend or, at its option, settle any claim or action brought against the Customer alleging that the use of the Services as provided under the
Contract and as used within the scope of the Services granted to the Customer, infringes the lntellectual Property Rights of a third party, provided that (i) this
infringement claim is not attributable (a) to a use other than in accordance with the Contract of whether the use is in combination with any service(s) not
furnished by P ARKEON, or (b) to the use of a non-current release of the Software and that (ii) the Customer gives reasonable notice and cooperation to
PARKEON in connection with the defence of such claim, makes no admission or settlement in respect of such claim and that PARKEON directs and
controls such defence.
10. LIABILITY AND WARRANTY
10,1 This clause sets out the entire legal and financial liability of P ARKEON (including any liability for the acts or omissions of its employees, agents,
consultants and subcontractors) to the Customer in respect of any claims relating to (i) any breach of this Agreement (ii) any use made by the Customer of
the Services or (ii) any representation, statement or tortuous act or omission (including negligence) of P ARKEON arising under or in connection with this
Contract.
10.2 Notwithstanding any other provision of this Agreement or rule of law or statutory provision, in no event PARKEON shall be liable to the Customer whether
in tort, contract, innocent misrepresentation or in any other legal theory, for (i) any special, indirect, incidental or consequential loss, costs, damages, charges
or expenses; or (ii) loss of profits, or (iii) loss of business, contracts, business opportunities; or (iv) loss of income, anticipated savings; or (v)damage to
reputation or (vi) loss of anticipated savings or (vii) loss or corruption of data or infonnation; or (viii) any degradation which occurs in relation to the
network or associated software or hardware of the Customer as a result of the perfonnance of the Services.
10.3 PARKEON shall not be liable for any failure arising from the Telecommunication Network or any product or service supplied by a third party, PARKEON
does not warrant that the Telecommunication Network will be fault free or free of interruptions,
10.4 Data is saved in accordance with current data protection and back up standards, However, complete security cannot be guaranteed. In the event of data loss
or data errors, P ARKEON shall not be held liable unless this was the result of gross negligence.
10.5 As far as allowed by law, PARKEON will not be held liable for any direct, indirect and/or consequential damages, consecutive or not, resulting to the
Customer from attempted fraud, trespass, misappropriation, malfunction of a third party system, acts or omissions of a third party, infiltration or disruption
of P ARKEON services by a third party by any means, including without limitation, DDoS attacks, software viruses, Trojan horses, worms, time bombs or
any software programs or technology designed to disrupt or delay the Parkeon's services or other catastrophes or any other occurrences which are beyond
such Parties' reasonable control.
10.6 PARKEON's maximum aggregate liability in contract, for damages arising out of or relating to this Agreement, is limited to amount equivalent to the sum of
PARKEON fees paid by the city under this agreement.
10.7 PARKEON makes no warranty express or implied that all security threats and breaches and vulnerabilities will be detected, PARKEON may be required to
reduce or suspend Services for a limited period to enable technical or maintenance operations to be improved, upgraded or conducted or to avoid an
imminent threat of material harm to P ARKEON or to anyone else and it will use best effort to minimize any inconvenience to the Customer caused by such
reduction or suspension of Services,
10,8 Subject to the limitations set forth in Section 768.28, Florida Statutes, nothing in this Agreement excludes the liability of one party (i) for death, personal
injury or property damage caused by negligence; or (ii) for fraud or fraudulent misrepresentation.
10.9 Parkeon shall indemnifY, hold harmless, and defend at their sole cost and expense, the City including its officers, employees and agents, from and against
any and all claims for damages, costs, third party claims, judgments and expenses to persons or property that may arise out of, or be occasioned by, and
negligent, reckless or intentional act or omission of Parkeon, or any negligent, reckless or intentional act or omission of Parkeon's officers, employees or
agents, and Parkeon shall indemnifY the City against any such claims and any judgments that may be entered in connection therewith, including court costs
and attorney's fees. .
2011 7 11 Services A reement Final.doc
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11. PERFORMANCE
11.1 PARKEON may provide specific remedies regarding specific perfonnance and availability in the Service Application Fonn which states the customer's sole
and exclusive remedies for any Services problems,
11.2 PARKEON's Availability Commitments is calculated on a daily and a monthly basis. The rate of the Availability Commitments is defined in the Service
application form on a monthly basis (herafter monthly guaranteed Availability Rate).
If the monthly Availability Commitments rate is lower than the monthly guaranteed Availability Rate, the Service will not be charged to the Customer for
each day while the Daily Service Availability Rate is lower than the Guaranteed Availability Rate, If the service is provided through a Package, the Package
will not be charged to the Customer in the same conditions.
11.3 For the avoidance of doubt, any specific remedies shall be paid to the Customer in case of force majeure as defined in article 12, or when Third Parties fail to
provide services or products necessary for the production of services, or when no alternative can be provided using reasonable efforts.
12, FORCE MAJEURE
12.1 Neither Party will be liable for any losses arising out of the delay or interruption of its performance of obligations under the Agreement due to any acts of
God, acts of civil or military authorities, civil disturbances, wars, strikes or other labour disputes, fires, transportation contingencies, interruptions
telecommunications, utility, internet services or network provider services, acts or omissions of a third party, infiltration or disruption of P ARKEON services
by a third party by any means, including without limitation, DDoS attacks, software viruses, Trojan horses, wonns, time bombs or any software programs or
technology designed to disrupt or delay the PARKEON's services or other catastrophes or any other occurrences which are beyond such.Parties' reasonable
control.
12.2 In an event of Force Majeure the affected party shall notify in writing the other party within 3 business days following its occurrence,
13, TERMINATION
13.1 Without prejudice to any other rights or remedies to which the parties may be entitled, each party may:
a) tenninate the Agreement in the event of a material breach of this Agreement which, if capable of remedy, is not remedied within 30 days of its notification to
the other party in writing to remedy such breach;
b) immediately tenninate the Agreement if: (i) a receiver or administrator is appointed over the other party or its assets or if the other party is subject to court-
ordered bankruptcy, liquidation or any analogous proceedings under laws of any jurisdiction or (ii) the other party suspends or ceases, or threatens to
suspend or cease, to carry on all or a substantial part of its activity;
c) tenninate the Contract in the event of a Force Majeure affecting the Contract for an uninterrupted period of over 3 months as of the date of the notice of
Force Majeure.
13.2 In the event oftennination, the city shall compensate the contractor for all services satisfactorily perfonned prior io the date oftennination. City shall not be
liable for any special, indirect, incidental or consequential losses, cost, damages, charges or expense.
14. GENERAL
14.1 Entire agreement:
This Agreement including the standard tenns and ,<onditions, the Service Application Form, the schedules represents the entire agreement of the Parties and
supersedes all other agreement, written or oral between the parties relating to the services.
Any modification to this agreement shall be in writing and signed by authorized representative ofboth Parties,
The standard tenns and conditions and the Services may evolve or be replaced by others from time to time during the Term of Agreement. In such case,
PARKEON shall inform the Customer in writing.
14.2 Severability:
In the event that the highest court of a competent jurisdiction to which the matter is appealed detennines that any part or provision of this Master Agreement is
invalid or unenforceable, such determination shall not affect the validity or enforceability of any other part or provision of this Agreement. In such event, the
Parties shall replace any such part or provision affected thereby by a part or provision that is valid and enforceable,
14.3 Non-waiver:
The failure of any Party to insist upon strict perfonnance of any of the tenns or conditions herein, irrespective or the length of time for which such failure shall
continue, shall not be a waiver of that Party's right to demand strict compliance in the future. No consent or waiver, express or implied, to or of any breach or
default in the perfonnance of any obligation under this Agreement shall constitute a consent or waiver to or of any other breach or default in the performance of
the same or any other obligation of this Agreement. No waiver or consent shall be effective unless in writing and signed by the Party against whom such waiver or
consent is asserted,
14.4 Governing law and Jurisdiction:
The validity of this Agreement and the interpretation and perfonnance of all of its tenns shall be construed and enforced in accordance with the laws of the State
of Florida, without regard to principles of conflict of laws thereof, The location of any legal action or proceeding commenced under or pursuant to this Agreement
shall be in Miami-Dade County, Florida," .
14,5 Assignment:
The Customer is not authorised to assign this Agreement or a portion of it without the prior consent of P ARKEON .
14.6 Advertising and References:
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Provided the other Party's prior written consent has been obtained, each Party shall have the right to make reference to the name, trademarks and logo of the other
Party (provided that such reference shall not refer to the content of this Agreement) in any marketing literature, on all web sites, on any media and any commercial
documents and brochures of the other Party.
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14.7 During the term of this Agreement, including any renewal period, funding for this Agreement shall be subject to an annual appropriation for its specific
purpose by the City Commission. In the event the City fails to appropriate money for this Agreement during any tenn, including any renewal period, this
Agreement shall be canceled upon sixty (60) days written notice to contractor
2011 7 11 Services Agreement Final.doc
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Terminal Support Services
This Tenninal Support Services agreement outlines all the services to be provided by Parkeon in support of the customer's terminals. Each service offering is detailed
below. A list of units covered under this agreement is attached
Technical Phone Support
Extended Parts Warranty
Discounted labor and spare parts pricing
Preventive Maintenance Services
Scope of Services Parkeon will provide:
1. Technical Phone Support during normal business hours
The Customer is responsible for First call/Levell technical service and maintenance for all machines, Phone Support begins once the Customer's on-site Levell support
has fully attempted to service the tenninals, consistent with Level I training and diagnosis/service materials and is unable to resolve the issue. Technical Phone
Support is available Monday-Friday 8AM - 8PM EST excluding Parkeon published company holidays, Service hours utilized beyond this agreement or onsite will be
billed at then current labor rates, Any travel is billed at actual expenses plus 10%.
2. Extended Parts Warranty
Enrollment in this program provides replacements for tenninal parts at no additional cost consistent with the Standard Product Warranty for the duration of the
agreement. Parkeon will provide a replacement part at no cost for any faulty part received from The Customer. The Customer will perfonn the actual problem diagnosis
and part replacement at the tenninals. Parkeon at its discretion may charge the Customer the actual cost to process any parts that are returned and are found not to be
faulty and perfonning per specifications, Customer is responsible for testing all units before sending them in for repair.
During the agreement period, Parkeon will, at its option, repair or replace, without charge, any product or part which is found to be defective under normal use and
service, Replacement part(s) will be shipped within 24 Business Hours following the receipt of the defective part, All shipments will be sent ground for two (2)
business day delivery unless other arrangements are made at the time of the order. Customer is responsible for all expedited shipping charges. The Customer will pay
shipping to Parkeon and Parkeon will pay for shipping of replacement part back to The Customer.
THE PARTS REPLACEMENT DOES NOT EXTEND TO "CONSUMABLE ITEMS" SUCH AS PAPER, BATTERIES, MOBILE COIN BOX, BILL STACKERS
AND SOME EXTERNAL ENCLOSURE ITEMS. This service does not cover (a) nonnal maintenance and service or (b) any products or parts which have been
subject to misuse, negligence, accident, improper maintenance or repair (other than by Parkeon), faulty installation or installation contrary to recommended installation
instructions, Parkeon reserves the right to invoice customer for time spent on the above returned items,
To obtain replacement parts, you must (a) notify Parkeon at the address telephone number below, (b) give the model number and part identification and (c) describe the
nature of any defect in the product or part.
To maximize meter uptime The Customer can purchase a compliment of replacement parts which would consist of the frequently used items and is based on the number
of meters purchased by the Customer. Parkeon can provide guidance to The Customer regarding a suggested number of parts to be included in this inventory along
with the applicable pricing.
3. Discounted Labor and Spare Parts Pricing
As part of this agreement any spare parts purchased for local stock and any labor provided will be billed at a 20% discount off the then current list price. Current list
price for parts and labor can be obtained by contacting Parkeon support,
4. Semi-Annual Preventative Maintenance Kits
Enrollment in this program provides for Preventive Maintenance supplies or onsite PM visits depending on the number of installed meters as of June I $I of each year of
this contract Parkeon will support Two (2) PM supply kits will be provided each year per meter enrolled.
Onsite services provided are those described in the most current Parkeon preventive maintenance procedures. Each major component of the tenninal will examined,
tested and cleaned as recommended, Any required defective parts will be exchanged at no additional cost consistent with the Extended Parts Warranty within this
agreement. Optional on-site Preventative Maintenance perform by Parkeon at an additional charge.
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Support and Parts Contact Information
Parts Replacement Contact Information: Toll Free - 800-732-6868 x334
Email: SalesadminCalmoorestown.parkeon.com
Parkeon Inc, 40 Twosome Drive, Unit#7,
Moorestown, NJ 08057
Attn: Warranty Parts dept. RMA #
Product Support Center Contact: 800-732-6868 x 244
Email: SupportcenterCalparkeon.com
Parkeon Responsibilities:
I. Provide training at the commencement of this agreement in the process of obtaining a RMA and shipping parts to Parkeon.
2. Provide an initial suggested spare parts inventory proposal for the tenninals purchased as part of a new Tenninal Sales agreement.
3. Maintain sufficient inventory so that parts can provided in a timely manner to support the necessary field replacements.
4. Retum a repaired or refurbished part that is equal or better in quality to the part received.
5. Pay for the nonnal shipment of replacement parts to the Customer.
6. Maintain a staffed and capable Technical Support operation, which is capable of assisting the Customer with the full range of diagnostics and repair activities.
7. Conduct Levell Service training of the Customer's technicians at the time of the initial new model tenninal purchase. This includes topics such as basic
maintenance, troubleshooting, repairs, component replacement and operations such as programming and inventory.
8. Log all information from the Customer required to establish contact infonnation, document the nature of the problem and the Customer's hardware/network
environment (as applicable).
9. Attempt to resolve problems over the phone on first call.
10. Requests will be assigned to a qualified technician within 30 minutes
II. Make every effort to provide a resolution within 4 hours of request
12. Escalate Parkfolio support requests to next level if, within 4 hours, a resolution could not be implemented.
Customer Responsibilities:
I. Report all requests into Parkeon's TECHNICAL PHONE SUPPORT using the contact methods specified above,
2. Opening the machine and the removal or replacement of any internal component.
3, Execution of Level I self-diagnostic and other repair processes, which are outlined in the Service training and/or documented Service Guides provided at the time
of training.
4, Perfonn all recommended Preventive Maintenance actions as per provided schedules and procedures. Failure to complete the procedures could result in
unnecessary failures and unit degradation that are not covered under this contract. Labor costs and parts required to restore units caused by the failure to perfonn
these activities will be the customer's responsibility.
5. Programming changes to the tenninals using the maintenance procedures as outlined in the Service Training.
6, Maintaining a log of repair activities performed by the technicians, which will be available for reference purposes during a call to TECHNICAL PHONE
SUPPORT.
7. Maintaining a local supply of spare parts sufficient to meet the desired repair timelines.
8. Monitoring and ensuring that the Service staff are completing all prescribed diagnostic and repair steps prior to escalating the problem to Parkeon's Technical
Services group.
9. Ensuring that all Service staffhas sufficient electro-mechanical skills to perform the role of technician for the purposes of supporting the multi-space tenninals.
10, Ensure that all staff working on Parkeon equipment has successfully completed Parkeon's Levell Service training prior to perfonning service to the tenninals,
11, Use their own staffing, spare parts and logistics processes to provide Service,
12, Use their own appropriate IS group to provide desktop client, server, network and infrastructure service necessary to maintain the proper functioning of the
Parkfolio system.
13, Provide all infonnation required to open a support request with Parkeon's Technical Support and be available to work with the Parkeon's support resource
assigned to the support request.
14. Will manage the interface into its internal groups in a way that support's provision of services under this agreement. (i.e" help desk, Level I support,
maintenance, and collections),
15, Schedule at least two weeks in advance when possible with Parkeon the need for on-site support to be provided at applicable rates. Provide an outline of related
issues that need to be addressed during this on-site visit.
2011 7 11 Services A reement FinaLdoc
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Services NOT Covered Under This Agreement ~ This agreement does not cover the following requests. However, Parkeon can provide a separate statement of work
in proposing services to address any of the following:
I. Evaluation or Procurement of new software or hardware-Evaluation or approval of new software or hardware for use by the Customer in conjunction with
Parkeon products or services. This includes systems developed outside of the Customer, such as third-party systems, or systems developed by the Customer.
This agreement does not include "consumable items" such as paper, batteries, mobile coin vaults and bill note stackers and external enclosure items.
replace parts is not covered under this agreement. The Customer will perform the actual problem diagnosis and part replacement at the tenninals.
Parkeon dedicated support - Requests for dedicated on-site or on-call support will be quoted on a case by case basis.
3. Level 1 Service - Local Help Desk, Technical and lnfrastructure support shall be provided by the Customer for their customers, Examples of this support
includes: Parkfolio support, credit card transaction research and resolution, tenninal operational and technical support. The Customer will perfonn all Level I
duties for the life of this agreement.
Labor to
On-call
2.
4. Assistance with Parkfolio or tenninal usage when unsupported or non-standard hardware or software is involved-Use of unsupported or non-standard hardware
or software often results in unexpected behaviour of otherwise reliable systems.
5. Adaptive maintenance-Defined as activities relating to upgrades or conversions of the Parkfolio application, the Parkfolio tenninals or it associated operating
software due to new versions of the operating environment, in which the Parkeon product is functioning.
6. Modifications to original application, changes in the Customer's organization or business needs (such as a reorganization or change in business practice) may
make the current specification obsolete. When this occurs, the Customer should initiate a request for enhancement to update the system to address the changes.
7, Parkeon terminals communicate through public cellular communication networks, The cellular providers may experience capacity, interference, equipment and
other problems which are unforeseeable and outside Parkeon's ability to correct. The cellular providers may make unannounced changes to their services which
impact communications, Parkeon is in no way liable for the impacts caused by the actions of the cellular providers and provides no guarantee regarding the time
for the Cellular provider to resolve the problem, Parkeon takes very seriously its responsibility to work with the cellular provider to achieve a timely resolution
and treats communications problems that impact multi-space tenninals perfonnance as a priority issue.
8. The Customer is responsible for perfonning the actual problem diagnosis and part replacement at the tenninals. Parkeon at its discretion may charge the Customer
the actual cost to process any parts that are returned and are found not to be faulty and perfonning per specifications. Customer is responsible for testing all units
before sending them in for repair. This includes general maintenance and cleaning of parts. Failure to perform preventative maintenance on parts may result in
charges for processing of these parts.
2011 7 11 Services Agreement Final.doc
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City of Sunny Isles Beach
18070 Collins Avenue
Sunny Isles Beach, Florida 33160
(305) 947-0606 City Hall
(305) 949-3113 Fax
MJ~:M QRt\.l~])_UJYI
TO:
The Honorable Mayor and City Commission
FROM:
Jorge L. Vera, Assistant City Manager 1 Service Division
DATE:
9/15/2011
RE:
Purchase of parking meters for City owned parking
RECOMMENDA TION:
Staff is recommending that the City Commission approve the attached resolution for the
purchase of 11 parking meters for replacement of existing aged meters and for new
installations in City owned parking areas.
REASONS:
Staff is in the process of replacing 3 Parkeon parking meters which are over 5 years old. The
replacement meters are from Parker System, which is the same company that has provided
all the rest of the City meters services. We are also proposing to purchase an additional 8
meters. One meter will be installed in Bella Vista Park and one in the Heritage Park parking
garage. The remaining 6 meters will be stored for future use in the Gateway Park parking
garage.
As of August the cost of the meters have increased by 50%. After speaking with Parker
Systems, the City was able to pre-purchase the meters at the old price, bringing a 30%
savings to the City of approximately $50,000. The total cost for the 11 meters is for an
amount not to exceed $107,960.25.
FUNDING SOURCE:
Funding for this project comes from accounts #10-525-5641, #35-60-5663,#35-600-568
and # 35-600-5662
ATTACHMENTS:
. Resolution
http://sibagenda.sibfl.net/agenda/Preview.aspx?ItemID=594&MeetingID=O&MeetingDate=... 9/8/2011