Reso 2013-2131 - Laserfiche WebLink

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4 V AGREEMENT TO UTILIZE SUNGARD / OSSI COMPUTER SYSTEM AND INFORMATION TECHNOLOGY SERVICES EXHIBIT A— SCOPE OF SERVICES Services to be provided by THE CITY shall be as follows: • THE CITY shall prepare (or "image") THE TOWN's computer systems by installing current operating system software and applications necessary to support the OSSI public safety applications. However, THE CITY shall not be responsible for purchasing or obtaining valid license keys for any software required, unless specifically stated otherwise in this scope of services. • THE CITY shall install and maintain wireless communications equipment (known as "aircards"), in proper working order on any "portable" computer systems maintained under this Agreement. Wireless services and associated communications equipment shall be procured and managed by THE TOWN directly. • THE CITY shall provide support services to THE TOWN's users of equipment maintained under this Agreement, solely with respect to the OSSI public safety applications and issues directly related thereto. THE CITY shall not be responsible for general operating system support, user training, hardware repairs, interacting with vendors on behalf of THE TOWN (with the exception of the vendors listed below for supporting software provided by THE CITY as part of this Agreement), or other issues • THE CITY shall administer user accounts, biometric credentials for authentication, and related items within the OSSI public safety environment for THE TOWN's authorized users. • THE CITY shall provide, as part of the monthly maintenance under this Agreement, the following software licenses: Digital Persona client (multifactor authentication system), Antivirus client (currently Panda antivirus, but subject to change at THE CITY's discretion), and any necessary Microsoft Windows CAL's required for the servers accessed by THE TOWN's client computers. These licenses are not transferable to THE TOWN at any time, and should this Agreement be terminated, these software applications would need to be removed from THE TOWN's computer equipment. THE TOWN shall be responsible for operating system licensing (Windows licenses), Microsoft Visio licensing for the OSSI Accident Wizard, Microsoft Office licensing, and/or any other software required beyond that provided by THE CITY under this Agreement. • THE CITY shall provide support for THE TOWN's users during normal business hours, 8:30 am — 5:00 pm, for any issues relating only to an individual mobile computer. Emergency support shall be provided as needed for any issue affecting the core OSSI functionality (for example, CAD server, message switch, RMS server) which impacts all users, 24 hours a day/7 days per week.