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SERVICES PROVIDED Hardware All DPT Pay Stations come with it one year parts and labor warranty. Warranty commences (7) days from date of shipment. All malfunctioning parts will be either repaired or replaced by the DISTRIBUTOR, either through assistance via telephone or on -site. Defective part replacements will be shipped within (2) business days Monday through Friday from Canada, and /or within (1) day fi-om Orlando. Repairs or replacement parts required as a result of rust or corrosion, damage due to accident, improper handling or operation, shipping damage, abuse, misuse, unauthorized repairs or attempted repairs, vandalism or "Acts of cod" are not included. if an electrical or mechanical repair becomes necessary, the C'UST'OMER must obtain a RETURNING MATERiALS AUTHROZATION (RMA) number prior to returning any parts. This number must be included with any returns. If the CUSTOMER experiences hardware performance problems with the DIGITAL PAYMENT TECHNOLOGIES ( "DPT) Pay Station, the CUSI'OMER must notify the DISTRIBUTOR by telephone or email for verification ofthe problem(s) and to arrange for service /trouble shooting of the equipment. Should remote diagnosis of the problem not be successful, DISTRIBUTOR will make a site visit to remedy the issue, make repairs, or determine replacement parts required. To obtain warranty service for DPT Pay Stations, the DISTRIBUTOR must be contacted. The DISTRIBUTOR must contirm ifthe equipment is experiencing a problem covered Under Warranty, and will repair, or at its discretion, exchange equipment which does not conform to the warranty. Warranty services may be performed at the CUSTOMER'S location, at a service center, or via other means. Standard terns for malfunctioning equipment hardware under warranty are Return to Depot, where CUSTOMER is liable for one way shipping costs, and DISTRIBUTOR is liable for all parts and labor. When possible, arrangements may be made to ship replacement parts and installation instructions to the CUSTOMER. II'a trip to the CUSTOMER site is required after trouble shooting via telephone or email, the CUSTOMER will incur no additional expenses for this trip. Routine functions typically perlbrmed by the Customer include: • EMS Monitoring of Pay Stations for Alerts or Alarms • Reloading paper • Fixing paper jams, coin jams and /or bill Janis • Revenuc collection • Uploading pay station configurations • C'oniiguration changes, ail(l adillinistratve maltltenance of BOSS (Back Office System Software)