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• Distribution of (leslccant (as required) in moisture rich environments <br />• Routine Maintenance functions as outline in attached "Appendix A" - <br />Maintenance Schedule <br />Sof fare Updates <br />The DISTRIBUTOR may periodically provide sollware updates at no additional cost to <br />the CUSTOMER. The software updates may include modifications, program <br />enhancements, de- bugging, and /or new features. <br />This section will not be interpreted to require the DISTRIBUTOR to either develop and <br />release updates or customize the updates to satisfy CUSTOMER'S particular <br />requirements unless agreed nl)On in the Initial purchase <br />Updates will not include any new products which DISTRIBUTOR or DP"f decides to <br />slake generally available as it separately priced option. <br />Operating System Support <br />DISTRIBUTOR will provide the first level of assistance lur routine questions about <br />system administration and other operating system issues. Where first level assistance is <br />not sufficient in resolving sollwarc issues, the DISTRIBUTOR will facilitate third party <br />assistance front DPT via telephone, email or PC Charge. <br />Telephone and On -Site Support <br />Phone assistance and sUPPOrt to evalUatC and diagnose hardware or software issues will <br />be available horn 9:00 a.m. to 6:00 p.m. EST Monday through Friday, excluding <br />holidays. Request for support and /or assistance calls shall be made to: PARKER <br />SYSTEMS at 407- 432 -0869, or 407 - 482 -8006, or by enlail to <br />lynch(u;lrukeitiyst insplacc.con� oi- ph,ilia Iru�k��i ystemshlac��.e(>u� . <br />Every cltbrt will be made to return emergency /critical Phone calls within ( I ) hour. All <br />non - critical calls will be returned within (4) hours, and on site visits Tilt repair or <br />assistance made within a reasonable anulunt oftinlc (generally 24 hours) after initial call. <br />As a course of immediate resolution, and at the C'LJSTOMER'S discretion, actions to <br />include detailed instructions via the phone may be requested to resolve specific issues. <br />On -site visits shall be scheduled Monday through Friday, 9ANl to 6 PM, unless otherwise <br />mutually agreed in emergency situations. <br />Charges <br />CUSTOMER shall pay a one time annual fee of 5500.00 Per pay station, Per year, for <br />services Pursuant to this agreement. Payment is due and payable one year in advance. <br />