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Contractor: Envirowaste Services Group, Inc. Contract: E2V99 Evaluation Date: May 21, 2018 Cateaoty Five 37502043 MAINTENANCE 06!14 Interaction, coordination, and cooperation with Department personnel, traveling public, other Performance contractors, property owners and other Governmental agencies Performance Interaction with Department personnel was outstanding; no complaints from the traveling public or Excellent adjacent property owners were noted, The Contractor handled any issues that arose, notifying the Department of the outcome. Positive feedback from the public was noted. Expectations were often Satisfactory exceeded. so Few, if any, complaints from the traveling public or adjacent property owners were noted. When a Satisfactory concern was expressed, the Contractor was quick to resolve it. Positive interaction with Department 0 personnel with some positive feedback from the public was noted. Expectations were always met and Unsatisfactory occasionally exceeded. 0 Some complaints from outside parties and Department personnel were noted (mostly minor in nature). Most handled in timely manner. Expectations were not consistently met. Unsatisfactory 0 complaints were a Poor Numerous complaints were received about work operations, staging of equipment, and/or poor attitude. The Contractor repeatedly failed to follow instructions; communication and cooperation was inadequate. Poor 0 Notes & Comments The Contractor's communication and interactions with the Department were outstanding as any requests made by the Department were responded to in a professional and timely manner. Daily contact was made by the Contractor to ensure all work needs were addressed. Constructive exchanges of information such as unforeseen concerns found in the field by the Contractor was routinely practiced. The Contractor's attitude was always optimistic and courteous. v_aielVEY_0AA Disadvantaged Business Enterprise (DBE) Reporting Performance Contractor's staff was very well qualified and capable to address sufficlent utilization of the Equal Opportunity Compliance (EOC) System application to collect, review, and report any DBE Excellent commitmentsfpaymeets. Periodic checks of the EOC System by Department personnel revealed no issues and no follow up with the Contractor in regard to DBE issues was required. Contractor's staff sufficiently utilized the Equal Opportunity Compliance (EOG) System to adequately Satisfactory collect, review and report DBE commitments/payments. Periodic checks of the EOC System by so Department personnel revealed very few issues and minimal follow up with the Contractor in regard to DBE issues was required. Contractor demonstrated little interest in utilizing the EOC system to collect, review, and report any Unsatisfactory DBE commitments/payments. Requests for the Contractor to utilize the system were repeatedly made 0 by Department personnel and follow up with the Contractor was often required. Contractor failed to adequately report DBE commitments/payments. Requests for the Contractor to Poor correct errors within the system were repeatedly made by the Department; excessivelrecurring 0 assistance to the Contractor was necessary. N/A N/A (To be used when the Contractor is exempt from DBE reporting requirements.) 0 Motes & Comments e a is checks o a Equal Opportunity System y e e men required minima now -ups in regards to the being reporting of DBE commitments. The Contractor's staff understood and adequately utilized system after prompted by the Department.