Reso 2019-2976 - Laserfiche WebLink

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VIII. Recycled and Climate Friendly Products The State supports and encourages initiatives to protect and preserve our environment. The • Contractor is encouraged to offer Office Supplies with recycled content, climate friendly products and fulfill the intent of Section 287.045, Florida Statutes. IX. Product List The Contractor is required to provide and maintain a Product list with a minimum of 10,000 Products throughout the life of the Contract. The Product list will serve as the Contractor's catalog and prices for the first year of the contract. At a minimum, the Product list shall include the following: Product Category, Product Description, Brand Name or Generic Product, UPC, GTIN (if available), Manufacturer Name, Manufacturer Number, SKU/Item Number, Unit of Measure, S.P. Richards Price or MSRP, MSRP % discount and final sell price to the Customer. Each Product Category must be listed on a separate tab. Ex: Office Supplies on Tab 1, Toner on Tab 2, etc. Where there is no S.P. Richards' or other wholesaler's price available, the MSRP shall be listed. If the Product is a Generic Product, then the Contractor is considered the Product manufacturer and their established, reasonable price shall be listed. X. Delivery The Contractor shall deliver within two business days for orders placed by 4:00 PM ET. The Contractor shall provide F.O.B., the place of destination, freight prepaid, terms for the Desktop Location, or an alternate location as specified by the Customer at no additional cost. The Contractor shall not impose delivery charges for orders above $25.00 for the life of the contract, including all contract renewals and extensions excluding furniture deliveries and custom/special orders. The Contractor shall not impose a delivery charge greater than $40.00 for furniture deliveries which includes inside delivery, set-up, and removal of packing debris. For deliveries, the Contractor shall provide a packing label on the outside of each package shipped that contains the following information, at a minimum: Customer Name, Physical Address, Delivery Address, and Telephone Number. The Contractor shall provide a packaging slip in the inside of each package shipped that contains the following information, at a minimum: line item description, quantity ordered, quantity shipped, backordered products with expected delivery date, unit price, number of parcels, and purchase order or delivery order number. XI. Returns The Contractor shall provide a full credit and no restocking fee to Customers on all returns for products that are in their original packaging and in sellable condition. The original packaging may not have the Customer's writing located on any Products. The Contractor shall provide a full credit and no restocking fee to Customers on all returns for products that are returned . . within 30 calendar days of delivery and/or products that are returned due to damage, incorrectly shipped, or due to a vendor's order entry error. The Contractor shall have a • - restocking fee that does not exceed ten percent of the value of the product(s) to be restocked. XII. Customer Service and Technical Resources The Contractor shall provide a single point of contact for each Customer. The Contractor shall provide customer service representatives and technical resources by phone (toll-free), Page 5 of 15 Contract No.44111513-17-01 • Office Supplies 182