Reso 2019-2976 - Laserfiche WebLink

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fax, and email to handle all orders and mitigate order-related technical issues from 8:00 AM to 5:00 PM ET, Monday through Friday, excluding State of Florida holidays. XIII. Training The Contractor shall provide at the Customer's request, the necessary training at no additional cost, on all aspects of ordering, Product delivery, Product returns and customer service processes. XIV. Product Substitutions The Contractor shall not replace any ordered Product with an alternate Product without the prior consent of the Customer(e.g., no forced substitutions). The Contractor shall honor orders where the Customer agrees to use a higher-priced Product to fill the order and the Customer will be billed at the lower price of the Product that was out of stock. XV. Marketing Materials The Contractor shall obtain the Department's approval prior to distributing any marketing materials to Customers. XVI. Reports The contractor shall submit the following reports: a. Transaction Fee Reports Contractors will be required to pay the required Transaction Fees, as prescribed by rule 60A-1.031, Florida Administrative Code, or as may otherwise be established by law. The Transaction Fees imposed shall be based upon the date of issuance of the payment. The Contractor is required to submit monthly Transaction Fee Reports in electronic format. Reports are due fifteen (15) business days after the end of the reporting period. For information on how to submit Transaction Fee Reports online, please reference the detailed fee reporting instructions and training presentations available on the MFMP website: MFMP Transaction Fee and Reporting. Assistance is also available with the Transaction Fee Reporting System from the MFMP Vendor Help Desk by email at feeprocessinqmyfloridamarketplace.com, or by telephone at 866-FLA-EPRO (866- 352-3776) between the hours of 8:00 AM to 6:00 PM Eastern Time. b. Contract Quarterly Sales Reports The Contractor agrees to submit a Contract Quarterly Sales Report, Attachment J to the DMS Contract Manager in the format to be provided by the Contract Manager fifteen business days after the close of the State Fiscal quarter (September 30, December 31, March 31, and June 30). Reports must be submitted in MS Excel format. The report will include all sales (orders) from Customers received (associated with this contract) during the period. Initiation and submission of the Sales Report is the responsibility of the Contractor without prompting Page 6of15 Contract No.44111513-17-01 Office Supplies 183