ITB Janitorial Services No. 19-08-02

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JANITORIAL MAINTENANCE SERVICES | Bid No. 19-08-02 22 be corrected within 24 hours, at the Bidder’s sole expense. 3.10 CONTRACTOR QUALITY CONTROL PROGRAM The Contractor shall have a total quality control program to ensure the requirements of the Contract are met as specified. A Quality Control Plan (QCP) shall be submitted for review and approval within ten (10) days of Contract award. The QCP shall be a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or City staff points out the deficiencies. Deductions will be taken for deficiencies. The QCP shall include an inspection system which is tailored to the specific facility and which covers all services stated in the tasks and frequencies segment of the Contract. This system should include, but not be limited to, the following: A. The Contractor shall devise a daily quality control checklist for use during the performance of the work. The checklist shall be signed and dated to indicate the time inspection was completed. It is not permissible for the person who performs the work to inspect and accept that work. The Contractor and his/her supervisors who will complete inspections should be identified by title and type of inspection each is authorized to perform. A copy of each inspection report is to be provided to the Contract Administrator within twenty-four (24) hours of any inspection. A copy of this checklist shall be submitted to the Contract Administrator within ten (10) days of Contract award for review and approval. B. Black Light Test - The City may use a black light test to detect the presence of urine. The City will deem bathroom fixtures or floors not meeting specifications if the black light detects urine. 3.11 BIDDER’S EMPLOYEES: Bidder’s employees must be at least 18 years old, be competent and physically capable. At least one employee on site for each facility shall be able to follow English verbal and written commands from the City, and be able to communicate those instructions to all other Bidders’ employees on site. The City reserves the right to require the Bidder to immediately remove any employee, at its sole discretion. The Contractor shall employ sufficient number of permanent trained personnel to perform specified duties at the Facility covered under this Contract. During employees’ scheduled hours, each employee assigned shall be in a work uniform supplied by Bidder with the company name indicated on the uniform, and must be neat in appearance and groomed at all times. All Bidders’ employees working on City property shall be required to wear a photo identification card at all times supplied by the City; if uniform or ID is not clearly present on their employees, $50.00 per employee in violation per day will be assessed. Doors that require security badge entrance should never be propped open. The Contractor shall not allow anyone into the building other than authorized employees of the Contractor. The Contractor shall not allow its employee’s family members, friends, etc. to enter the Facility. Unauthorized access may be cause for termination of the Contract.