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Bid No. 19-08-02 Janitorial Maintenance Services for City of Sunny Isles Beach 11 9/23/19 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.  Corporate history, culture, and ethics  Organization Conflict of Interest reporting responsibilities  Introduction to Senior Management and organization chain of command and reporting  Corporate and customer policies and procedures including; record keeping, sexual harassment awareness and prohibition, non- discrimination, place of performance work rules, badge requirements, and security, etc.  Confidentiality requirements, non-disclosure, acceptable use policies and coordination for the execution of customer required agreements, etc.  Customer service and corporate quality program  Employee assistance and corporate support resources  Safety policies and Right to Know (OSHA) hazards communication program (as / where applicable). At JOliva, our customers’ mission is our mission. We hire only the best qualified professionals to support you, and we provide them with company funding training opportunities and time to hone their craft and keep abreast of the newest technologies and methodology in their professional field. Our employee retention strategies relate in one way or another to corporate culture and we understand that more than ever, employees want a culture of openness and shared information. Employees want to know how their specific job fits into the grand scheme and what they can do to help the organization accomplish its goals. We promote an open environment of sharing information that produces reduced turnover rates. We make it a priority to constantly review our work environment, employee relationships, employee support, and growth and compensation strategies for the best retention practices. KEY PERSONNEL The JOliva team brings qualified personnel to support the City contract. These individuals are proven and experienced leaders. Table 3.2: Relevant Credentials by Position presents the key personnel the JOliva team is proposing to support the City of Sunny Isles Beach contract operations and their experience and relevant credentials. Table 3.2. Relevant Credentials by Position Position Title Party’s Name Party’s Relevant Credentials President Julio Oliva Mr. Julio Oliva established J Oliva Trucking in 2002. As owner he started out as a trucking company working in central New Jersey supporting heavy civil construction projects for different public & private authorities. Mr. Oliva