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Bid No. 19-08-02 Janitorial Maintenance Services for City of Sunny Isles Beach 15 9/23/19 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 4. Approach / Methodology UNDERSTANDING We are pledging to an investment of people to ensure a smooth transition. Upon award of the contract, our team will immediately begin the process to provide qualified personnel to your facility. Our Employee Selection Process follows the standard techniques listed below:  Extend an offer to all current employees who have a minimum rating of ‘meets expectations’ and are able to pass all pre-employment screenings.  Place online advertisements for the position with a well-defined job description.  Interview well-qualified candidates.  Proceed with background checks, drug screening and professional reference checks.  Mandatory 2 weeks for on and off job training with an emphasis on safety and performance.  Encourage growth with further specialized training opportunities. CONTRACTOR QUALITY CONTROL PLAN The assurance of quality is fundamental for all work undertaken by JOliva. It will always be our objective to achieve the highest degree of quality in its products and services commensurate with requirements as defined and agreed our client's specification. To ensure continuity of performance, JOliva Enterprises has established and maintains an effective Quality Assurance Program. Our Quality Assurance Program allows our management and employees to communicate and identify important risks, schedule changes and unforeseen circumstances before they take place. Audits of the janitor’s weekly checklists, inventory and equipment are performed as necessary to ensure that all aspects of the job are not left to guesswork. TRACKING ACCOUNTABILITY AND DOCUMENTING OUR PROCESS As part of our Quality Assurance Program, each location will receive its own Task Checklist. The Task Checklist is a chart illustrating which tasks will be performed daily, weekly, monthly, semi-annually and annually. In addition to this, special requests can be added to this calendar allowing both your contact on site and our janitors to know what tasks they need to perform, where they should be at all times and provides greater transparency into our operations. It is also used by management to ensure that work outlined in the contract is being completed in a timely manner. A copy of the Task Checklist is kept in the onsite management office at all times. All Task Checklist clearly define who is responsible for the work and are checked off as each task is completed, then initialed that the janitor completed the work