JOliva - Laserfiche WebLink

Home Browse Search

Bid No. 19-08-02 Janitorial Maintenance Services for City of Sunny Isles Beach 16 9/23/19 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. satisfactorily. All special and emergency cleaning requests are time stamped, and automatic escalations are triggered by that time, notifying management. At this point, service delivery is measured, quantified, and analyzed by JOliva management and if requested, the customer. Best practices can be identified and disseminated, producing significant improvements in customer satisfaction. Supervisory personnel can follow up with service workers on issues and requests to make certain all work is completed to our high standards. Any problems that emerge from this follow up are immediately corrected and the communication loop is then closed—but only when our customers are absolutely satisfied. INSPECTIONS The facilities are randomly inspected by our Regional PM on a regular schedule, and the data is entered into our database for review by senior management. Customized quality control inspection reports, showing results and trends, are available on an Excel spreadsheet. From this information, our managers can determine what actions are necessary to maintain contract compliance, continuous improvement and ultimately, customer satisfaction. PROCESS IMPROVEMENT JOliva strives to optimize our processes to achieve more efficient results through planning, standardization, employee engagement and other means. We continuously look to identify areas of opportunity and target any problem areas, formulate a detailed strategy, and promptly execute the solution. When we engage in a proactive processes improvement strategy, we can build upon our foundation of best practices, procedures and processes so you receive the best service. JOLIVA TRAINING PROGRAM We are committed to providing employees that will perform their jobs with minimum issues or reliance on constant managerial oversight. To successfully do this, our new- hire orientation covers all of the basics of the job. Our in-office training will be a mixture of online or video training and live discussions with question and answer sessions. Afterwards, our new employee will spend a week or more with a supervisor onsite, with hands on training. Once the training is completed, the employee is given a verbal exam and their work is inspected for quality before being cleared to work alone.