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Bid No. 19-08-02 Janitorial Maintenance Services for City of Sunny Isles Beach 17 9/23/19 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. IN OFFICE TRAINING PROGRAM  Orientation to JOliva Enterprises and the facility that they will be cleaning  Rules and Regulations  JOliva Policies and Procedures  Drug-Free Workplace Policy  OSHA Compliance and Safety Training  Uniform Distribution ON SITE TRAINING PROGRAM  Explanation of Individual Job Duties  Proper Use of Tools and Equipment  Chemical dilution control and MSDS  Waste Disposal  Site Security Rules  Common Area Cleaning Procedures  Restroom Cleaning Procedures Restrooms are commonly a source of frustrating of facility maintenance supervisors. They are usually less clean than we might like, or improper methodology is used, creating a prime habitat for health-threatening bacteria. JOliva trains our janitors on the proper technique to clean a restroom. We explain to our staff that using one cleaning rag per fixture, and cleaning from top to bottom of the toilet or urinal prevents soiled rags redistributing germs on the next commode. Sinks are cleaned with attention to detail around the faucet and drain. Mirrors are polished, and walls and partitions are kept free of dust and fingerprints. On an annual basis, JOliva holds recurring training for our employees. These training sessions cover various areas of work, and give the employee the first step in progressing through the ranks. Topics include:  Customer Service Skills  Specialized training for certifications  Communication Skills  Supervisor Development Training  Safety Issues (Hazard detection, Ergonomics, accident investigation procedures)  Interdisciplinary Training in job-specific topics (Floor waxing/buffing, machine cleaning, Green Cleaning) We support our commitment to employee growth by performing annual staff reviews. The purpose of this review is to determine any changes (if needed) can be made to improve an employee’s work method. These reviews are done prior to annual training to cover any remedial training. At that time, we will determine if the employee’s compensation package is sufficient for their performance. CHEMICAL, MATERIALS, EQUIPMENT AND MACHINERY It is JOliva Enterprises Safety Policy that its staff and users of the facility being cleaned must be protected against hazardous chemicals and unsafe work practices. (Further information can be found in our company Health and Safety Policy).  Any hazard signage shall be clear and concise and written in an easily understood manner.